# BOSS811 Software Reviews, Demo & Pricing - 2026 > Review of BOSS811 Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/public-works/boss811-profile --- [Home](https://www.softwareadvice.com/) / [Public Works Software](https://www.softwareadvice.com/public-works/) / BOSS811 Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/public-works/boss811-profile/reviews/)[Alternatives](https://www.softwareadvice.com/public-works/boss811-profile/alternatives/) # BOSS811 2026: Benefits, Features & Pricing Wondering if BOSS811 is right for your organization? Our Public Works Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview BOSS811 4.8 [(71)](https://www.softwareadvice.com/public-works/boss811-profile/reviews/) Pricing Starting at $2,500.00 per year ### About BOSS811 BOSS Solutions delivers cloud-based software platforms that help organizations streamline utility damage prevention, excavation response, field locating operations, and service management processes. With decades of experience supporting utilities, municipalities, contract locating firms, and infrastructure operators, BOSS Solutions provides purpose-built technology designed to improve operational efficiency, regulatory compliance, and public safety. The BOSS Solutions damage prevention portfolio includes BOSS811 and BOSSDig, a unified suite that supports the full lifecycle of 811 ticket management, locate operations, asset protection, and excavation risk mitigation. BOSS811 is an enterprise-grade 811 ticket management software platform designed for organizations handling high volumes of one call tickets and excavation requests. It enables utilities and locating organizations to automate and optimize the end-to-end ticket workflow, from ticket intake and assignment through locate completion, documentation, reporting, and compliance tracking. As a centralized one call ticket management software solution, BOSS811 improves visibility into ticket status, workload distribution, respon... se times, and operational performance. It supports automated ticket routing, SLA monitoring, escalation workflows, workload balancing, and audit trails, helping organizations maintain compliance with state and regional damage prevention requirements. The platform also delivers advanced reporting and analytics capabilities, enabling managers to track trends, measure productivity, monitor ticket volumes, and evaluate performance across teams and service areas. Configurable dashboards provide insights into locate completion rates, response times, risk indicators, and compliance metrics. BOSS811 integrates with GIS systems, mapping applications, asset databases, and communication tools to create a unified environment for managing excavation requests and protecting critical infrastructure. By connecting dispatchers, supervisors, office staff, and field locators within a single system, organizations can improve coordination and accelerate response times. BOSSDig extends these capabilities into the field as a modern utility locate software solution designed for mobile-first operations. It provides field locators, technicians, and contractors with real-time access to ticket data, facility maps, asset information, and assigned work from any location. With BOSSDig, field teams can receive assignments, update ticket statuses, document locate activities, capture photos, record notes, and complete work directly from mobile devices. The platform replaces paper-based processes while improving communication and data accuracy between field and office teams. GIS and mapping tools enable locators to visualize infrastructure assets, excavation zones, and ticket boundaries in real time. Mobile workflows support efficient navigation, workload prioritization, and consistent documentation of completed work. Together, BOSS811 and BOSSDig form a comprehensive damage prevention software ecosystem that connects ticket intake, dispatch, field operations, compliance management, and reporting. Organizations can manage the entire locate lifecycle within a single platform while maintaining end-to-end operational visibility. Key capabilities include 811 ticket management software, one call ticket management software, utility locate software, field locate software, GIS integration, compliance tracking, audit trails, SLA monitoring, escalation workflows, automated notifications, real-time dashboards, performance analytics, AI-powered risk scoring, facility mapping, investigation management, and workflow automation. With BOSS811 and BOSSDig, organizations gain a unified platform for 811 ticket management, utility locating, field operations, compliance oversight, and infrastructure protection—helping teams improve efficiency while protecting critical assets and public safety. Wondering if BOSS811 is right for your organization? Our Public Works Software selection experts can help you in 15 minutes or less. ## BOSS811 User Interface ## Popular BOSS811 Alternatives Main Product BOSS811 4.8 [(71)](https://www.softwareadvice.com/public-works/boss811-profile/reviews/) Ratings Breakdown - 4.75Ease of use - 4.75Value for money - 4.81Customer support - 4.72Functionality Pricing Starting at $2500.00 per year Get Price Alternative Product [TrueContext](https://www.softwareadvice.com/field-service/prontoforms-profile/) 4.6 [(331)](https://www.softwareadvice.com/field-service/prontoforms-profile/reviews/) Ratings Breakdown - 4.49Ease of use - 4.40Value for money - 4.44Customer support - 4.45Functionality Pricing Starting at $4800.00 per year Get Price Alternative Product [OpenGov Enterprise Asset Management](https://www.softwareadvice.com/cmms/cartegraph-profile/) 4.6 [(28)](https://www.softwareadvice.com/cmms/cartegraph-profile/reviews/) Ratings Breakdown - 4.32Ease of use - 4.33Value for money - 4.74Customer support - 4.43Functionality Pricing Available upon request Get Price Alternative Product [Fieldshare](https://www.softwareadvice.com/cms/fieldshare-profile/) 4.4 [(13)](https://www.softwareadvice.com/cms/fieldshare-profile/#reviews) Ratings Breakdown - 4.69Ease of use - 4.13Value for money - 4.60Customer support - 4.38Functionality Pricing Starting at CA$100.00 per month Get Price Alternative Product [Citywide GIS](https://www.softwareadvice.com/municipal/citywide-gis-profile/) No reviews yet Ratings Breakdown - Ease of use - Value for money - Customer support - Functionality Pricing Available upon request Get Price Alternative Product [OnePlace](https://www.softwareadvice.com/cafm/oneplace-profile/) No reviews yet Ratings Breakdown - Ease of use - Value for money - Customer support - Functionality Pricing Available upon request Get Price ## BOSS811 Pricing and Plans Starting price: $2,500.00 per year Free Trial Free Version Professional $2,500.00 per user, per year Plan includes: - Single Call Center Integration - 20 Users - Dashboards & Reports - Data Widgets - Reports on Custom Fields - Simple & Advanced Search - Email Notification with Custom Templates - Push Notifications - Facility Map integration (20) - Tickets Assigned by Map Areas Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## BOSS811 Features - Popular features found in Public Works Alerts/Notifications Billing & Invoicing Compliance Management Customer Database Data Import/Export Document Management Equipment Maintenance Inventory Management Job Costing Mobile Access Project Management Service Request Management - More features of BOSS811 3D Imaging Access Controls/Permissions Activity Dashboard Activity Tracking AI Copilot Alerts/Escalation API Auditing Audit Management Audit Trail Collaboration Tools Color Codes/Icons Configurable Workflow Customizable Fields Customizable Forms Customizable Reports Data Analysis Tools Data Capture and Transfer Data Mapping Data Synchronization Data Visualization Drag & Drop Field Mapping For Electricity For Government For Natural Gas For Oil & Gas For Water Generative AI Geocoding Geographic Maps Geolocation Geotargeting GIS Integration Historical Reporting Image Management Incident Management Internet Mapping Interoperability Labeling Location Tracking Map Creation Map Sharing Mobile Alerts Monitoring Multi-Location Offline Access Performance Metrics Real-Time Data Real-Time Monitoring Real-Time Updates Reporting/Analytics Reporting & Statistics Role-Based Permissions Route Optimization Routing Scheduling Self Service Portal SMS Messaging Statistical Analysis Support Ticket Management Task Management Third-Party Integrations Trend Analysis Workflow Automation Workflow Management Work Order Management ## BOSS811 Integrations ArcGIS Integration rated 4.7 from 12 reviews Google Maps Integration rated undefined from -1 review ## BOSS811 User Reviews Overall Rating 4.8 Ratings Breakdown 5 83% 4 14% 3 3% 2 0% 1 0% Secondary Ratings Ease of Use 4.7 Value for money 4.8 Customer support 4.8 Functionality 4.7 WE Will E. Verified reviewer Utilities 501-1000 employees Used daily for more than 2 years Reviewed June 2025 The lowest bidder is not always the best option! 5 In a word, OUTSTANDING! When Miss Dig changed web platforms, our old ticket management software would not and could not keep up to deliver tickets in a timely fashion. Boss811 had us up and running a trial version in a couple of days while the old software was still dead in the water. After a week, we decided to made the switch and were on board & running smoothly! The dashboard interface is easily tailored so each team member can customize it to their preferences. We locate utilities in the City & 9 surrounding municipalities so reports were a hassle in the past. Boss811 has customized our reporting to make our workflow seamless & instantaneous. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: The communication & customer service is amazing. When I call with a question or an issue (which is rare) an actual person answers the phone. The tech support is always helpful & resolves any problems quickly & efficiently. Cons: Cost. Staying on a budget is challenging for a municipality. While Boss811 is not the least expensive option, the product & service they provide is well worth the investment. The lowest bidder is not always the best option. Just ask the astronauts on the Space Shuttle Challenger! Read More TW Tod W. Verified reviewer Utilities 201-500 employees Used daily for more than 2 years Reviewed June 2025 one of the BEST ticket managers I have ever used!!! 5 I have had a great experience with the system, from helping to set it up with the City of Savannah to using it daily. the program and the team behind it are top-notch. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The System is straightforward to use; it has all the tabs you need to organize your daily work. You couldn't ask for much more. Cons: I don't know, maybe needs something to help with mapping the tickets, or something to prioritize tickets when they are all in the same area. Read More JH James H. Verified reviewer Oil & Energy 2-10 employees Used daily for more than 2 years Review source Reviewed November 2024 A step in the right direction 3 Good. Eliminated recurring charges for landlines, fax machine and supplies. Ratings Breakdown 4 Ease of use 3 Value for money 2 Customer support 3 Functionality Pros: It was nice to no longer be dependent on fax machines, land line service, or fax internet services. Cons: While Boss811 offers custom reporting, for a fee, the finished reports never worked as advertised. As a customer with more than one structure to protect, having a report that includes accurate data organized by structure would save my employee's time. For regulatory purposes, our organization needs to be able to provide data for each individual structure so employees have to collect that data manually. Read More ZJ Zachary J. Verified reviewer Transportation/ Trucking/ Railroad 1001-5000 employees Used daily for less than 2 years Reviewed October 2025 Lots of Search Features 5 My experience with BOSS 811 is good. Customer service is also excellent, the team at Boss 811 got back to us very quickly when we needed to update some routing rules for incoming tickets. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: I like being able to search for closed tickets using basically any piece of information such as contractor, location, type of work, etc. BOSS 811 also makes it easy to create routing rules when tickets come in. Cons: The mapping could use some work. If I enter coordinates into the map search box it will bring me to the incorrect location. I have confirmed this by entering the same coordinates in Google maps and ArcGIS and got a different location. Read More FB Fred B. Verified reviewer Government Administration 11-50 employees Used daily for less than 2 years Reviewed June 2025 BOSS811 is a No-Brainer 5 I have used BOSS811 with two municipalities and have received 100% positive feedback from supervisors and frontline workers. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: BOSS811 streamlines ticket management with a user friendly interface that results in employees eager to use new technology instead of opposing the change! This results in staff buy-in with change implementation beyond BOSS811. Our staff is more efficient and organized because of this. Cons: I suppose the only negative thing is that the initial impact on efficiencies and how easy this is to use makes it frustrating when trying other new software and technology that is not as user friendly or take longer to notice the benefits. Read More DS Donald S. Verified reviewer Oil & Energy 201-500 employees Used daily for less than 2 years Reviewed October 2025 Great Product for 811 Dig Alerts 5 customer service has always been wonderful and very fast response times. Everytime I had a question or feature request, customer service has been very helpful. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The routing rules and customization. I like that Boss811 allows me to be in control of the product and how I receive dig tickets. Cons: None. So far I like everything about Boss811. More customization of the reporting would be helpful but its not needed. Read More DA David A. Verified reviewer Government Administration 51-200 employees Used daily for less than 12 months Reviewed November 2025 BOSS811 lives up to everything they promise 5 We are small local government with limited resources, the implementation was painless, the apps work perfectly. Keeping track historical locates has been a game changer. Ive been in this industry for 30 years and its rare for an enterprise level software to live to everything the sales person promised. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: What we like most about BOSS811 is the simplicity in managing our locate request. From the top down all involved know exactly what's going on. Cons: What do we like least about BOSS811, we have yet to find it. Maybe if we could have more granular control over the notifications but I'm being nit picky at this point. Read More KS Kevin S. Verified reviewer Utilities 51-200 employees Used daily for less than 2 years Reviewed June 2025 Very intuitive ticket management platform 5 We had been performing locates for our utilities for many years without a ticket management software platform. With the change in the law requiring positive response for all locate tickets we knew we had to find something to make the process smoother or our guys in the field. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: BOSS811 is very intuitive which helps our locate technicians get up to speed on the software very quickly. None of our employees have used the software before, but everyone has found it to be very easy to use. Cons: Honestly, we have no complaints. The software has done everything we need it to do. We are happy with the function and performance of the platform. Read More AW Adam W. Verified reviewer Government Administration 51-200 employees Used daily for less than 2 years Reviewed October 2025 City of Berkley APPORVED! 5 Its an excellent miss dig tool that is very affordable for the number of tickets that your company may use. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: How easy the ticket management system is to use. It is very user friendly especially for someone new to the system. Cons: I don't really have a bad thing to say about Boss 811. This company put together a well thought out product for the utility marking world! Read More JK Jason K. Verified reviewer Government Relations 11-50 employees Used daily for less than 12 months Reviewed October 2025 Excellent 1 call ticket management 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The ticket management has meet beyond expectations. Locations on a map along with our utilities has saved time md money. Cons: Can’t say anything negative at this point. Customization along with the app has been top notch. So nothing bad to say. Read More Showing 1 - 10 of 71 Reviews [See All Reviews](https://www.softwareadvice.com/public-works/boss811-profile/reviews/) ## BOSS811 Popular Comparisons [TrueContext vs BOSS811](https://www.softwareadvice.com/public-works/boss811-profile/vs/prontoforms/)[OpenGov Enterprise Asset Management vs BOSS811](https://www.softwareadvice.com/public-works/boss811-profile/vs/cartegraph/) [Compare All Alternatives](https://www.softwareadvice.com/public-works/boss811-profile/alternatives/) ## Other Top Recommended Public Works Software [Asset Essentials](https://www.softwareadvice.com/cafm/asset-essentials-profile/) **4.4** (284) Recently recommended **12** times [eWorkOrders CMMS](https://www.softwareadvice.com/cmms/eworkorders-profile/) **4.9** (115) Recently recommended **2** times [CityReporter](https://www.softwareadvice.com/fleet-management/cityreporter-profile/) **4.4** (22) Recently recommended **2** times [UpKeep](https://www.softwareadvice.com/cmms/upkeep-profile/) **4.6** (1324) Recently recommended **1** times Stuck Between Options? 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