The Magazine Manager

RATING:

4.7

(299)

About The Magazine Manager

Founded in 2003, The Magazine Manager is a web-based CRM solution designed to help digital and print publishers streamline operations in an ever-changing media environment. Magazine Manager’s rapidly expanding product line includes a world-class customer relationship management platform, a robust sales pipeline opportunities module, an order management system that handles print orders, events, and digital products, a complete editorial module, the most powerful billing module in the magazine media industry, a detailed accounts receivable system, a complete reporting suite, and an audience development platform that includes a landing page management system, email marketing automation, website visitor identification platform, competitor insights, and an email verificati...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.
The Magazine Manager Advanced Contact Search

The Magazine Manager Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for The Magazine Manager

1 - 5 of 299 Reviews

User Profile

Margi

Verified reviewer

Publishing, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

Magman

We have had a great experience with The Magazine Manager..and its always improving and offering us newer and better options to conduct our business.

PROS

Wonderful system that seamlessly pulls all aspects of a growing business in one complete package. From sales to creative to customer to billing-this system is pulls it all together. I especially appreciate the emphasis on inter-department communications options. I am amazed the ease of adding new product lines to the system. The phone app has been wonderful for the account reps as well.

CONS

I believe the integration of this system was fairly smooth. There was a bit of a learning curve on both sides but the exceptional customer service portion of Magman is second to none.

Vendor Response

Thank you for the great review, Margi! We appreciate you.

Replied November 2020

sharon

Publishing, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Easy to use

Great. I also like that I have the option to work with a consultant at anytime. The Help chat for immediate answers is great too.

PROS

It helps me organize the sales, and production of every issue. I use it to track potential advertisers for each issue. As well as understanding past advertiser's behaviour.

CONS

There are so many features that are available and so little time to set up the system to your advantage. Almost every time I watch a webinar there is a new tool/trick to using the system better.

Reason for choosing The Magazine Manager

I was familiar with the process and I like how it works for me.

Reasons for switching to The Magazine Manager

When I first started with Lion's Roar we used Mag.Man. We switched to SF when management changed. When changes occurred again I was eager to return to MM, so we came back.

Vendor Response

Thank you for the amazing review, Sharon! We appreciate you!

Replied October 2023

Anonymous

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed April 2018

A solid product that can do it all, if you can figure out how to use it.

PROS

We were managing our printed magazine with a series of spreadsheets on Google until we jumped to Magazine Manager. Now our team has real-time access to billing, contracts, pagination and flatplanning. It hasn't been easy and continues to present difficulties, but overall I'd say using Magazine Manager has been a benefit for our company.

CONS

Though they've tried facelift after facelift, I feel that the product is just so complex and has so much "technical debt" at this point in time that it needs a complete rewrite from the ground up in order to feel like a modern product. It is complex software designed to manage complex businesses, but it just doesn't meet the user interface and usability we're accustomed to in 2018.

Diane

Non-Profit Organization Management, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

sales Team neccesity

staff is always helpful and responsive to our needs

PROS

You can monitor activity with out needing to have sales reports.

CONS

Finding the right reports for forecasting and the dashboards do not work for me

Reasons for switching to The Magazine Manager

we needed to be able keep our data clean

Vendor Response

Thanks for the great review, Diane. We appreciate you!

Replied December 2023

User Profile

Kimberly

Verified reviewer

Media Production, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2020

You won't regret it!

I have been very satisfied w/ Magazine Manager; the program, reaching and tracking support has improved immensely; training availability and said category for training can be suited for individual needs.

PROS

They are making it so you can have one program that does the job of many. It's my CRM, it's my task manager, it handles my email marketing, keeps me informed of my team's progress; helps w/ me a/r; which has saved our company time and money in getting rid of programs no longer needed, reaching a larger client base and in staying on top of our collections. They offer regular training not just on their crm but sales trainings by their team as well as outsiders, like [SENSITIVE CONTENT HIDDEN]. They are constantly improving their system;

CONS

That I can't make groups on the fly; that invoices can't reference an ad name; that we can't track when a client open's an email. however, when I come up with these instances these can either provide me with a work around or they are in the midst of solving that issue.

Vendor Response

Thanks for the nice review, Kimberly! We appreciate your feedback and will forward to our development team.

Replied November 2020