--- title: "InformaCast Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of InformaCast. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if InformaCast is a good fit for you!" source_url: "https://www.softwareadvice.com/push-notifications/informacast-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Push Notifications Software](https://www.softwareadvice.com/push-notifications/) / [InformaCast](https://www.softwareadvice.com/push-notifications/informacast-profile/) / InformaCast Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/push-notifications/informacast-profile/) Reviews [Alternatives](https://www.softwareadvice.com/push-notifications/informacast-profile/alternatives/) # InformaCast User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 15 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.9/5 - Value for money: 4.8/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 12 reviews (80%) - 4 stars: 3 reviews (20%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ## InformaCast customer reviews Showing reviews 1-15 of 15 (page 1). ### InformaCast for safety & security - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: 3-5 years · weekly - Reviewed: November 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have had nothing but great results with InformaCast. Since the days before they were acquired and then spun off again, the employees who are still there are core to the group and their support staff really understand the product and how it integrates into real world situation. This is one of the few products that I am comfortable writing a review for because I know that a year from now, they won't have abandoned their product values, support or any other core components of the software. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a long time user of InformaCast products, I love how they have continued to improve on the core products without the need to spin off every improvement into a new sku ($$$$). #### Cons The product setup is much more complex than it used to be, though still much easier than any other enterprise software I have been involved with setting up. Then again, it used to be a basic paging system and now it is full-blown notification at every endpoint (not just a desk phone). #### Vendor response Glad to hear your organization is seeing great results with InformaCast! We appreciate the feedback on the setup. As you mentioned, inevitably, as the capabilities of the product grow, so do the setup steps. However, we are always looking for ways to make this as easy as possible and will continue to make improvements in the future. Replied January 2019 --- ### Informacast for overhead paging - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: 1-3 years · daily - Reviewed: October 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall the system has been a pleasure to use and has required little or no maintenance after it was configured for our needs. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is self contained and fast, it pulls in devices from our cisco system fast and accurately and allows for the system to operate seamlessly without any input after configuration #### Cons The interface can be a little obtuse in certain situations, we had an issue with a speaker having the wrong sync time between cisco and informacast and it did not say that anywhere we had to speak with support before we even had the thought to check it. #### Vendor response Glad to hear once you got up and running things have been going smoothly! Look for an update to modernize the UI later in 2019. Replied January 2019 --- ### Good enough for a block party - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: December 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good customer support. Which is finally what matters. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It never malfunctions, at least for what we use it. #### Cons Price is a bit high, although it may be a value for those who use all its features. #### Vendor response Thank you for leaving a review. We're happy to hear you have had good interactions with our support team and that InformaCast has delivered for your use cases. Replied January 2019 --- ### Great mass notification software with lots of customization - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Mining & Metals - Company size: 5001-10000 employees - Product usage: 3-5 years · daily - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This product has been amazing, the support is great, integration is fantastic and the documentation is so good it is rare to see that level of details in products online - one other note on the documentation is that it is written for real world - it doesnt dive deep into the technology it gives what is needed with real examples. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The software was easy to setup and integrate with Cisco call manager. There was a ton of videos on their website to perform any task that was needed from setup to configuration. The amount of custom setups that can be done is great and when integrating with other products this one becomes even more powerful. #### Cons There were no real cons to this software - it does what is promised, it is low cost (for the most part) and scales very well. --- ### School System Use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: November 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Now that we understand that Informacast can do more than ring bells and make announcements, we plan to leverage the capabilities to improve student safety. A safe learning environment is priority one. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is very easy to use and integrate with our Cisco phone system. It functions very reliably and the number of bell schedule supported as well as zones for making announcements are more than adequate for us. #### Cons We have it running on a BE6000 along with subscribers for CUC and UCM. I seems to slow things down a bit. I may move the VM to our data center. The interface is intimidating to non-technical staff. #### Vendor response We're glad to hear InformaCast is working well in your school. We're working on improvements to our UI to make it easier for more people to use. Look for that update later in 2019. Replied January 2019 --- ### InformaCast does everything we want it to - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 201-500 employees - Product usage: less than 1 year · daily - Reviewed: May 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best part of InformaCast is the flexibility it allows. The number of different ways to receive input and send output from InformaCast is pretty much endless. Being in a school, the ability to see which phone has dialed 911 immediately and receive alerts throughout the district is invaluable. #### Cons The only con I have really found was that I can't run the InformaCast VM on our Hyper-V cluster and instead have to run it on our UCS that doesn't have any redundancy. #### Vendor response Thank you for the review! Hyper-V functionality is something we are actively looking at. Replied January 2019 --- ### Informacast works for school needs - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: May 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Able to make custom schedules, and customize the bells, clocks into groups so we can separate into wings #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to manage schedules and easy to manage all devices connected to informacast. Ease of use to add new devices #### Cons Somtimes it takes a while for server to reboot. Also, when adding devices from an old setup, the old setup will not release the device so it can be installed on new server. Have to turn off old server. #### Vendor response Thank you for the review! Glad to hear you are taking full advantage of InformaCast's ability to designate different groups and zones for different messages. Replied January 2019 --- ### Good Customer Support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Devices - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: December 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall Excellent service, enjoyed the easy tone of the support staff when I called with issues. The support rep stayed on the line till we were all satisfied that the problem had been resolved. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Solid software that just does what I need it to do #### Cons Could use a bit work on the GUI to make things easier to navigate to #### Vendor response Thank you for the review! Keep an eye out for UI updates coming later in 2019. Replied January 2019 --- ### Informacast Perfect for Small Schools - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: December 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We run our bell schedules and our announcments. We are looking into the other features but this solves our needs for both. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use is the most valuable thing to me. As a district that has only 2 staff members in the IT dept, it becomes essential that the program be ease for all to use. The fact that I can also set schedules weeks in advance is a plus also. #### Cons Nothing as far as the program works. My own issue is that after I hit save on a page - I have to hit Done also. (sometimes I forget that) #### Vendor response Thank you so much for sharing your experience with InformaCast! We're happy to hear it is meeting your needs. Replied January 2019 --- ### Great Product For A School District - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: 3-5 years · monthly - Reviewed: November 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall a great product and definitely useful in school districts with the ever growing threat of active shooters and other emergencies. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability to create groups of devices. In a large school district like the one I am in we are able to create a group for each school so each school can have the ability to make an all-call page on our Cisco phones. #### Cons It seems that it sometimes has troubles integrating with Cisco CUCM software. #### Vendor response Thank you for the review! We're happy to hear InformaCast is helping your district keep students and staff safe. Replied January 2019 --- ### Easy to Setup and Use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 501-1000 employees - Product usage: 1-3 years · daily - Reviewed: October 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We were looking for the ability to page across several sites. Since our Meraki routers are not compatible with multicast over WAN, the Singlewire sales team suggested to incorporate Paging Gateways, which were very simple to install. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to setup and use. Great customer support. Great online documentation. #### Cons Some screens looked and felt a little dated. Logging could be more user friendly. #### Vendor response Thank you for the review! Look for an update to the UI later in 2019. Replied January 2019 --- ### Great products and customer service! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 51-200 employees - Product usage: 3-5 years · weekly - Reviewed: December 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have used it in two different school districts and will continue to use it when I can. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It works like it is said to and integrates with Cisco. #### Cons The gui feels old but it works. The update process is fairly in depth. #### Vendor response Thank you for the review! Updates to the UI will be available later in 2019. We appreciate the feedback on the update process and are always looking for ways to make it as easy as possible for users to be working with the latest version of InformaCast. Replied January 2019 --- ### Great product great support! - Overall rating: 5/5 - Reviewer: Stanley M. - Industry: Religious Institutions - Company size: 201-500 employees - Product usage: 1-3 years · a few times a year - Reviewed: November 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The integration of an all in one notification system. The support is top notch, everyone at Singlewire is helpful. #### Cons Cannot purchase this directly from the manufacturer. Though my vendor is great, we are always at the mercy of a reseller. #### Vendor response We're happy to hear you've had a positive experience with InformaCast. Our software can be purchased directly from us. You can visit singlewire.com/contact-us to identify and speak with you territory manager. Replied January 2019 --- ### InformaCast Fusion: Excellent Product - Overall rating: 5/5 - Reviewer: Randy G. - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: less than 1 year · daily - Reviewed: August 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Versatility and able to integrate with phones, speakers, cell phones, home phones. etc. #### Cons Lack of Wizards to step you through set up of the Notifications, Templates and Distribution Lists. #### Vendor response Thank you for the positive review! We're aware of the lack of wizards, and are looking for ways to address this to improve ease of use in 2019. Replied January 2019 --- ### Easy to use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Government Administration - Company size: 1001-5000 employees - Product usage: less than 1 year · a few times a year - Reviewed: November 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Integration with our Cisco CallManager was very easy to configure and implement. #### Cons So for the software has preformed as expected so no dislikes yet. #### Vendor response Thank you for leaving a review. We're glad to hear that InformaCast is living up to your expectations and that the configuration and implementation went smoothly. Replied January 2019 ---