ATLAS.ti
About ATLAS.ti
ATLAS.ti Pricing
One ATLAS.ti Desktop+Web annual license includes access to all features and platforms: Windows, Mac, & Web. We offer discounted licenses for students, academics, and non-profit researchers. ATLAS.ti Web-only monthly licenses are also available. Further discounts can be obtained for larger groups of users and institutional licenses. Payment frequency: Per Month & Per Year (depending on the license type)
Starting price:
$10.00 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for ATLAS.ti
1 - 5 of 131 Reviews
Pablo
Verified reviewer
Education Management, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
Power of ATLAS.ti
The software allows you to analyze different types of documents such as PDF, .DOC, videos and audios. Furthermore, its use can be applied both in the business world and in the academic environment.
CONSIn the offline version (Pc or MAC) it saves the files inside a hidden directory. Integration between the offline and online versions (cloud)
Vendor Response
Thank you for your feedback, Pablo! Our goal is indeed to provide an easy-to-use yet powerful software that facilitates analyses of any kind of qualitative data in any kind of project. In addition, ATLAS.ti is the only software that offers full functionality (including many powerful tools that use artificial intelligence to automatically code your data) and cross-platform access (Windows, Mac, and Web) in all of our ATLAS.ti Desktop+Web licenses. With an active license subscription, you can also count on all upgrades to new generations of the software completely free of charge. It is very important for us to always be available to help all our users, because our mission is to make qualitative analysis easier for everyone, everywhere in the world. That's why we offer free support 24 hours a day, 5 days a week, via chat, phone, and email. Given all this, we believe that your rating of the value for money is unfair. However, we want to make sure ATLAS.ti is meeting all researchers' needs, and if you ever have any further questions or comments, please don't hesitate to reach out to us. We also hear you loud and clear about the need for storing projects online to effortlessly access them across computers, and we're glad to say that our latest release includes a cloud storage options for ATLAS.ti Windows and Mac projects! With version 23, it is now possible to save your projects directly in the cloud, and you can access them again when you log into your ATLAS.ti account on any other computer (Windows or Mac). In other words, there is never any need for you to enter the ATLAS.ti directory stored on your computer, because you can simply upload your projects to the cloud storage and work on ATLAS.ti Windows or Mac with 100% transferability back and forth. If you ever want to work in ATLAS.ti Web, you can also import your ATLAS.ti Windows/Mac or vice versa. The upgrade to version 23 is free for everyone with an active ATLAS.ti subscription, just log in to my.atlasti.com to enjoy the latest generation of the software. If you don't have an ATLAS.ti license subscription yet, you can already get started with version 23 for free with the trial version. We wish you all the best in your work with ATLAS.ti!
Replied March 2023
Marvin
Financial Services, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Automated data analysis in research
As an ATLAS.ti user who uses the tool often in his professional work, and also in the academic field, I consider it to be one of the most valuable tools for data analysis. I have a high level of satisfaction with this software, with the support of the ATLAS.ti academy and its customer service department.
PROSBy way of context, I can mention that I am an experienced user of ATLAS.ti, with more than 10 years using the tool, and teaching and advising researchers from very different disciplines on how to perform data analysis with the support of software. This experience allows me to affirm that version 23 of ATLAS.ti represents one of the most important and innovative advances in software for qualitative data analysis. Before version 23, ATLAS.ti was the leading tool in data analysis due to its intuitive interface, the integration of different data formats in the same project, and the data visualization possibilities. Version 23 made an important leap in at least three aspects. First, the incorporation of automatic coding tools and preparation of data summaries using artificial intelligence. I consider that this is a substantial change in this version, and that it represents valuable support for the analyst. Second, interoperability between the different versions of ATLAS.ti (MAC, Windows, IOS, Android and Web) has improved significantly. The versions are now more similar, and the ease of sharing projects between different platforms has improved substantially. Third, we are at a time of prolific development of artificial intelligence tools and ATLAS.ti has put two into production this year, and it is highly likely that in the coming months we will see new developments, which will facilitate and enhance data analysis. Finally, I must mention that one of the things I like most about ATLAS.ti is the positive impression it generates on students and researchers who have never used data analysis software, and when they see a demonstration or listen to a class, they get excited due to the characteristics and robustness of ATLAS.ti, which motivates them to learn and use it in their own research. This is an impression that has been constant in my ten years as a research teacher.
CONSI think one of the aspects of improvement in ATLAS.ti is networking. Usually, when a code is networked with its citations, the citations cannot be seen completely. Adding this functionality as optional could allow you to explore the data in greater detail using networks. However, creating the networks and exporting them in graphic format is very simple.
Vendor Response
Dear Marvin, thank you very much for your feedback! We are thrilled to learn about your 10+ years of experience with the software. Our developers are continuously working to incorporate powerful features with intuitive design, including the latest developments in AI, such as Conversational AI, AI Coding, AI Summaries, AI code suggestions, and more. We are delighted that you find the latest version to be the most important and innovative software for qualitative data analysis. We also appreciate your feedback regarding the networks in ATLAS.ti, and in case you didn't know, it is indeed possible to view full quotations in networks (by selecting the "preview" option). We are grateful for all your comments, being in close contact with our users helps us make sure we continue growing and meeting all researchers' needs. If you ever have any questions, count on our support 24 hours a day, 5 days a week, via live chat, email, and telephone. We wish you all the best in your research!
Replied November 2023
Rolando
Verified reviewer
Education Management, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Good access for Education Institution
The cloud version is the one of choice for initial users and has reasonable pricing. I mostly use that one. I'd recommend the local version for mid to advanced users. The speed of the work increases a lot with the AI functions, that is something you will be using with big amounts of data.
PROSPricing is good for educational first users and students get free trials and discounts. That's especially useful for students and teachers abroad, who end up paying from their pockets. The software is stable and work amazingly.
CONSThe learning curve is complex. I recommend watching the tutorials and using the learning options more than once. It's like other specialized software. It will take a while to get the most out of it, and it can turn expensive sometimes.
Reason for choosing ATLAS.ti
Previous experience using older versions
Vendor Response
Dear Rolando, thank you very much for your feedback! We are glad to hear that you have found ATLAS.ti to be accessible and powerful. We strive to make qualitative research easier for everyone, everywhere. That is why we have a dedicated team available to help 24 hours a day, 5 days a week, via live chat, telephone, and email. We also provide various free learning resources such as manuals, video tutorials, webinars, and sample projects on our website. The free version of ATLAS.ti is available to everyone around the world, and it's a great way to get started with your project. Once you obtain a license, you can continue working on the project you began in the free trial version. ATLAS.ti is the only qualitative data analysis software to offer all features in one package, so that one flat fee is paid and there are no hidden costs or surprises. All software upgrades are included for free during your subscription period, and the subscription can be cancelled whenever you wish from your ATLAS.ti account page. In case it helps, we offer student licenses that come with a significantly reduced cost. Moreover, if an ATLAS.ti Desktop+Web license is still too steep, students and other users can work with just ATLAS.ti Web, which has a very low monthly subscription that can be canceled as soon as they are finished utilizing ATLAS.ti. We also appreciate your positive feedback about ATLAS.ti Web and ATLAS.ti's AI tools that are available in ATLAS.ti Web, Windows, and Mac. Our AI Lab is continuously working to bring the latest that AI has to offer to everyone's fingertips -- including AI Summaries, AI Coding, and automatically coding for sentiments, concepts, opinions, entities, and more. If you ever have any other questions or comments, please count on our support. We wish you all the best in your research!
Replied October 2023
Adrian
Human Resources, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed January 2023
Desktop version is great, but stay away from the web version
Important product to perform literature research or qualitative analysis. Desktop version is good and helps especially with scientific work. Just do not use the web version, then you can be sure that you can work well on your project.
PROSFiles are easy to import and you also save time on literature searches because you only have to read books once and then you can easily search for statements within all books.
CONSWeb version works too slowly and errors occur when encoding PDF files. There are also problems when exporting projects, so that it is not even possible to continue working in the desktop version. Customer service definitely handles such cases too slowly.
Vendor Response
Hello Adrian, thank you for sharing your feedback. I checked the communication between you and ATLAS.ti. After your first inquiry on Friday December 16th , I can see our user support team asked you to invite our technicians to your ATLAS.ti Web project the following workday on Monday, December 19th, but we didn't receive a confirmation from you until Friday, January 6th. That same day, our user support team immediately followed up with our technicians to confirm everything was received correctly, then the following workday Monday January 9th one of our senior technicians wrote you that he is working on it, and we received no further communications from you. Upon investigating (between January 9th and 12th), we saw that the huge PDF you used was "corrupt" and when it was technically translated so that it could be used in the Web version, it created errors because of the characters in your PDF. We then fixed these characters in the translated ATLAS.ti PDF and everything was resolved by Thursday, January 12th. As you can see, we were very responsive (at latest we responded the next day, but mostly during the very same day), and we fixed your problem, which occured because of the characteristics of the PDF that you uploaded, within 3 days which also is a very good time. If PDFs that have these kind of "corrupt" characters are uploaded in ATLAS.ti (or any other web-software) they create problems and this is not our fault and we do not have to solve that problem. Since we try to help every user we nevertheless have taken care of the problem and solved it. Your comments that the Web version creates errors, that the conversion to the Desktop version does not work, or that our support is too slow is just not true and millions of users have no problem with their projects in any way. Of course we know that people can get angry if they face such problems but this is not due to ATLAS.ti as described above. Our user support team is always available 24 hours a day, 5 days a week via live chat, telephone, and email. Please always feel free to reach out to them if you ever have more questions or comments. In the past year, our user support team has received 95% positive ratings from ATLAS.ti Web users, which suggests that ATLAS.ti Web has been successfully facilitating qualitative research and users have been largely satisfied with the support they've received from us. And last but not least, ATLAS.ti is the only software package in that field that offers FREE support 24/5 with not extra costs, with no extra maintenance to pay for etc. no matter if our users are students or researchers in a big company. We were happy to help. See here also the other unique advantages of ATLAS.ti: https://atlasti.com/why-atlas-ti
Replied February 2023
Farnaz
Automotive, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed October 2022
Horrible experience
Have you ever had the horrible experience of buying a product that doesn't work and customer service just says sorry, there's nothing I can do for you? If you want to experience it, just buy a product from Atlas.ti. They work with the Cleverbridge organization. I bought the wrong product but immediately called them and canceled the subscription. After that I bought the right product but they did not activate it. It was surprising that the old purchase was still active and the second one was inactive. I contacted Atlas.ti for help. They told me that Cleverbridge should do that. I contacted Cleverbridge to solve the issue, they told me that Atlas.ti should do this because they make and sell their own products. So, they are responsible and Cleverbridge customer service told me that they are only responsible for the payment and nothing else. After calling them twice, he told me sorry I can't help you then hung up the phone....so rude customer service I have never seen in my life! Atlas.ti customer service told me sorry, we can't do anything for you. So, I thought I did pay for nothing and I have a subscription of almost 10 euros per month too! I felt like they passed the ball between them and no one wanted to take responsibility for the problem. Fortunately, after refreshing the website (after 100 times!) it works! However, I still do not recommend this software because if you have a problem you can hardly count on customer service! I feel very sorry for their managers!
PROSThis is a useful software for analyzing your data.
CONSSometimes it crashes and loses data! After reporting, the problem has not been fixed...
Vendor Response
Hello Farnaz, thank you for sharing your feedback. After getting a license, it just needs to be activated in your ATLAS.ti account page and then you can use it. I can see you contacted us through our live chat support on Friday, October 21st, because you purchased an ATLAS.ti Web-only license but you were trying to activate it in ATLAS.ti Desktop. You then received a refund for your Web-only license, and you purchased a Desktop+Web license on this same day, October 21st, and our student licenses team confirmed your student license was delivered to you on the same day, Friday October 21st. On Monday, October 24th, you wrote us saying you needed help activating your license, and our team wrote back to you 90 minutes later confirming you had successfully activated your ATLAS.ti Desktop+Web license. You wrote us back 45 minutes later saying you were having a problem activating your license, our team checked the license system, manually activated your license for you, then wrote you confirming everything was working correctly less than 5 hours after your last message. The problem occurred because you were still trying to activate your first ATLAS.ti Web-only license which you subsequently cancelled, but if you had tried activating your new ATLAS.ti Desktop+Web license, then it would have been activated immediately. Moreover, if you had emptied your cache, you would have seen all changes right away, as you mentioned you had to refresh the page many times, but this is simply a characteristic of specific web browswer clients and is not related to our Web version software. Moreover, the software has been running fine and we have not received any crash reports. As you can see, your statements are not true, and we did not create any problem. It was you who first bought the wrong software then entered it in the wrong place and then wrote harsh accusations about us although we were very well performing and did everything to correct your mistakes. Your rating is therefore unfair. I hope you have found ATLAS.ti helpful for your analysis since then, and we do appreciate your feedback because we place great importance on supporting all of our users around the world. That is why we offer live chat, telephone, and email support 24 hours a day, 5 days a week. In the past year, we have received 91% positive ratings for our user support. If you ever have any other questions or comments, please count on our support, and you can always contact us at general@support.atlasti.com so that we can promptly assist you.
Replied February 2023
