# LivingLens Software Reviews, Demo & Pricing - 2026 > Review of LivingLens Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/qualitative-data-analysis/livinglens-profile --- [Home](https://www.softwareadvice.com/) / [Market Research Software](https://www.softwareadvice.com/market-research/) / LivingLens Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # LivingLens 2026: Benefits, Features & Pricing Wondering if LivingLens is right for your organization? Our Market Research Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview LivingLens 4.4 [(17)](https://www.softwareadvice.com/qualitative-data-analysis/livinglens-profile/#reviews) Pricing Pricing available upon request ### About LivingLens LivingLens is a market research solution designed to help businesses capture customer experiences and insights via videos using analytics and content recognition tools. The HIPAA-compliant platform allows healthcare providers to collect feedback from patients, caregivers or families and search, analyze, share and edit video assets according to requirements. Using LivingLens, organizations can add audio, video or image-based questions in customer experience programs or surveys and secure access using single sign-on (SSO). Managers can clip or highlight relevant content, add subtitles and share results with team members and stakeholders. Additionally, businesses can gain insights into object, emotion, speech and context data using artificial intelligence (AI) and machine learning (ML) tools. LivingLens facilitates integration with various third-party systems such as Zoom, Market Logic and more. Pricing is available on request and support is extended via phone, email and FAQs. Wondering if LivingLens is right for your organization? Our Market Research Software selection experts can help you in 15 minutes or less. ## LivingLens User Interface ## Popular LivingLens Alternatives Main Product LivingLens 4.4 [(17)](https://www.softwareadvice.com/qualitative-data-analysis/livinglens-profile/#reviews) Ratings Breakdown - 4.18Ease of use - 4.0Value for money - 4.67Customer support - 4.12Functionality Pricing Available upon request Get Price Alternative Product [Dovetail](https://www.softwareadvice.com/product/345899-Dovetail/) 4.6 [(97)](https://www.softwareadvice.com/product/345899-Dovetail/reviews/) Ratings Breakdown - 4.64Ease of use - 4.45Value for money - 4.70Customer support - 4.30Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Hotjar](https://www.softwareadvice.com/website-monitoring/hotjar-profile/) 4.6 [(542)](https://www.softwareadvice.com/website-monitoring/hotjar-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.42Value for money - 4.46Customer support - 4.49Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [XM for Strategy & Research](https://www.softwareadvice.com/survey/strategy-and-research-profile/) 4.7 [(426)](https://www.softwareadvice.com/survey/strategy-and-research-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.42Value for money - 4.63Customer support - 4.62Functionality Pricing Available upon request Get Price Alternative Product [ATLAS.ti](https://www.softwareadvice.com/bi/atlas-ti-profile/) 4.7 [(142)](https://www.softwareadvice.com/bi/atlas-ti-profile/reviews/) Ratings Breakdown - 4.46Ease of use - 4.50Value for money - 4.69Customer support - 4.56Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [Indeemo](https://www.softwareadvice.com/qualitative-data-analysis/indeemo-profile/) 4.8 [(46)](https://www.softwareadvice.com/qualitative-data-analysis/indeemo-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.66Value for money - 4.98Customer support - 4.43Functionality Pricing Available upon request Get Price ## LivingLens Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## LivingLens Features - Popular features found in Market Research Benchmarking Customizable Templates Data Import/Export Data Visualization Panel Management Question Branching Reporting & Statistics Statistical Analysis Survey/Poll Management - More features of LivingLens Access Controls/Permissions API Asset Categorization Asset Library Asset Sharing Automatic Transcription Brand Overlay Bulk Uploading Closed Captions CMS Integration Collaboration Tools Content Management Customizable Branding Document Storage Feedback Management Filtering Inside the Video Search Labeling Media Analytics Metadata Management Multi-Channel Distribution Multi-Language Multimedia Support Privacy Options Qualitative Comparative Analysis Quantitative Analysis Rapid Creation Reporting/Analytics Search/Filter Sentiment Analysis Surveys & Feedback Text Analysis User Research Analysis Version Control Video Editing Video Management ## LivingLens Integrations Medallia Experience Cloud Integration rated undefined from -1 review ## LivingLens User Reviews Overall Rating 4.4 Ratings Breakdown 5 41% 4 59% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.2 Value for money 4.0 Customer support 4.7 Functionality 4.1 Have you used LivingLens and would like to share your experience with others? Stace G. Verified reviewer Market Research 11-50 employees Used monthly for less than 2 years Review source Reviewed November 2022 Fantastic video software 4 Ratings Breakdown 3 Ease of use 5 Functionality Pros: This product makes going through qual research videos a breeze. Its so easy to select the most interesting clips and put them together into a reel for clients. What used to take a couple of days now takes half a day Cons: I think the auto subtiles could be better. In theory if you have perfect audio quality it works well. But when you have people recording videos on their phones, with the TV on and kids running round it struggles. And to be honest struggles even without that to the point where we haven't really been able to use that feature properly. If it worked better it would make going through the videos even quicker Read More FS Frank S. Verified reviewer Consumer Goods 10000+ employees Used daily for more than 2 years Review source Reviewed June 2020 Living Lens video tech software 4 Great customer service and support and the tool has evolved into a great video capture research application. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Really good machine transcription. Clear videos open and play with no issues in 2.0 version. Cons: The first version was a little clunky and video play opened a new window and local app. (But this no longer an issue) Reasons for choosing LivingLens Part of our market logic knowledge management platform. Read More LM Lisa M. Verified reviewer Market Research 201-500 employees Used monthly for more than 2 years Review source Reviewed June 2020 Living Lens Photo Uploads 4 I think my only issue is with having to do a subscription instead of being able to use LivingLens on a project by project basis. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: I use LivingLens specifically for photo uploads to confirm products used to ensure that our respondents are using what is asked of them for a specific research project. We add the link to the bottom of our recruitment screener and the respondents upload the photo from there. Very easy to use. My clients also use LivingLens for their video analytics and have been quite pleased. Cons: I really do not have any real issues with the LivingLens software. The product is easy to use and the support behind it is great. Reasons for choosing LivingLens We have a long-standing relationship with LivingLens and would like to continue the partnership and look forward to seeing all of the new features and solutions to share with my clients. Read More VR Verified Reviewer Market Research 51-200 employees Used monthly for more than 2 years Review source Reviewed June 2020 Outstanding, innovation video insights platform 5 Very positive, in terms of helping us achieve time savings when editing video and re-selling this to client as part of our video insight offering. Great, responsive account team Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: An easy to use platform that helps you get the most out of video, by making analysis, editing and sharing easy; great add ons such as translation, emotion insight and analytics. The support we receive is outstanding and our Customer Success team are always looking for new ways to help us and our clients get value from the platform. Cons: The machine transcription is not highly accurate, as most machine transcription isn't, but it has improved in recent years. Reasons for choosing LivingLens Cost and previous great relationship Read More VR Verified Reviewer Restaurants 10000+ employees Used monthly for less than 2 years Review source Reviewed June 2020 Key technology for future of consumer insights 5 I'm a huge fan. My internal clients love it and ask for it also. The use cases are very broad and will only grow with the growth of 5G bandwidth. I've presented unique applications of this software as case studies at research conferences and the approaches have been very well received. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Being able to integrate the video widget into Qualtrics seamlessly for the respondent was key. But the overall video anlaysis and editing suite really helps pull together impactful highlight reels that help you identify the insights and bring them to life. Cons: The process for embedding the widget into the Qualtrics platform was a little awkward, although they have great detailed online walkthroughs that make it relatively easy. If they could get it to a place where all the javascript and html editing happens automatically that would be a huge improvement. Reasons for choosing LivingLens Cost savings as the widget allows me to plug it in to my teams custom research that we conduct in-house. Read More JW Jed W. Verified reviewer Insurance 1001-5000 employees Used other for less than 2 years Review source Reviewed June 2020 Good platform and AMAZING support! 4 Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: The platform is very easy to use and setup. The transcription (either Machine or Human) is very quick and accurate. Creating a showreel is very straightforward. Their support is simply amazing! Whenever I've reached out for help they have been quick to respond and patiently walked me through the issue. The one instance where a "bug" was discovered, their support team was quick to identify it and provide a solution. Our account manager, \[SENSITIVE CONTENT HIDDEN\], is very proactive in letting us know about new features, checking in on our projects, evaluating our needs, sharing best practices, and in general is just an amazing partner. Cons: I do sometimes wish that the video editing and sharing capabilities were more robust. We've been able to create the showreels needed and provided the executive team with video responses, but it would be nice to quickly be able to share a link to one particular response. Read More SD Samantha D. Verified reviewer Market Research 201-500 employees Used monthly for more than 2 years Review source Reviewed June 2020 Quality platform, but lacks features and flexibility 4 We are able to add color to our quantitative data by adding videos to our PPT reports. For example, if we're seeing an increase in data point X, we can then include a video of a respondent explaining data point X. Our client really enjoys watching these videos and it gives them a direct window into their consumers. Ratings Breakdown 3 Ease of use 5 Value for money 4 Customer support 3 Functionality Pros: We use Living Lens on a number of projects. Being able to quickly go in and search for key words to find video that supports our quantitative data makes it an irreplaceable tool in our analysis. Cons: The platform does lack features. And, there isn't an easy way to export a group of videos. So, we are left downloading video one by one each month to send to our client. There has also been a number of issues with filters/labels (though, that may be a factor of our Living Lens integration within our survey platform). But, the Living Lens team is always quick to help fix the situation. Reasons for choosing LivingLens Living Lens is Hall & Partners' preferred platform Read More LM Louise M. Verified reviewer Market Research 51-200 employees Used daily for more than 2 years Review source Reviewed June 2020 review 5 we are able to capture great insights using living lens Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: the product is very easy to use and has some great features. Cons: setting up new users can be challenging as the password email does not always come through Read More JM Joan M. Verified reviewer Market Research 51-200 employees Used monthly for less than 12 months Review source Reviewed June 2020 Best In Class Video Insights Platform 5 The experience has been amazing so far. Our sales contact, \[SENSITIVE CONTENT HIDDEN\], have provided us with the best service and addressing all our business needs. They have also stayed in close contact to ensure our experience has been smooth during this first few months of adoption. We've set up a specific workflow between our teams and hold that in high regard as we see that LL is committed to customer service. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We purchased the software to help us navigate and analyze a multitude of video content. The filtering capabilities make this possible as well as other features such as keyword search and sentiment analysis. The video editing features to create custom show reels are a bonus and a great value add! Cons: Like all other softwares there is a learning curve on how to use the different tools available. The staff however is always available to answer questions and there are great tutorial videos to reference in the Help menu. Reasons for choosing LivingLens We felt that the LL platform was more advanced and easier to use. The customer service team was also accommodating to have us engage in a small trial period and that helped us make the decision to go with your company. Read More DB Dan B. Verified reviewer Hospital & Health Care 11-50 employees Used monthly for less than 2 years Review source Reviewed June 2020 Great Platform, Understandably expensive 4 Living Lens has been a great platform that we will continue to use. We only wish that it was a little less expensive so that we could use it more often! Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: The platform is a great tool to collect and analyze individual recordings from respondents. It is easy to manage and easy to get respondents set up on. The analytics are insightful and helpful for aggregating the data, as well as analyzing the tone, words, and sentiment of each respondent, and of respondents overall. Cons: LL is on teh more expensive side, though this makes sense given the plethora of features it includes with each package. While they have instructions and support globally, their non-English tech support is not as robust as what is available in English. 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