--- title: "Microsoft Clarity Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Microsoft Clarity. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Microsoft Clarity is a good fit for you!" source_url: "https://www.softwareadvice.com/qualitative-data-analysis/microsoft-clarity-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Heatmap Software](https://www.softwareadvice.com/heatmap/) / [Microsoft Clarity](https://www.softwareadvice.com/qualitative-data-analysis/microsoft-clarity-profile/) / Microsoft Clarity Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/qualitative-data-analysis/microsoft-clarity-profile/) Reviews [Alternatives](https://www.softwareadvice.com/qualitative-data-analysis/microsoft-clarity-profile/alternatives/) # Microsoft Clarity User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 57 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.6/5 - Value for money: 4.9/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 46 reviews (81%) - 4 stars: 11 reviews (19%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Overall experience with clarity was the best, we mainly used heatmaps for tracking the website clicks and analysis and from that we made some optimizations in the website and that really helped us in driving 2x more traffic to our website - We opted for Microsoft clarity over the Google analytics and it was the worth as clarity is giving us the detailed metrics of website and there is no need to separately go for heatmap as it is inbuilt in Microsoft clarity. - The Visitor metrics tracking and heatmap is the best feature i can say in Microsoft clarity and user interface is also very simple to navigate ### Most mentioned cons - We've had a few instances for whatever reason that the script confirms it's active, but then we find out data is not coming in and we have to close the container and start over. - Limited Integration with Other Tools and lack of advanced fund analysis bother us - It is missing a couple of important features, but its hard to say if it'll handle it anyway, such as the domain name for a website. If the site has multiple domain names, will it allow them to be recorded under the same property, there's only one option for the domain name. ## Microsoft Clarity customer reviews Showing reviews 1-25 of 57 (page 1). ### It is hard to beat free, but Clarity is certainly doing well - Overall rating: 5/5 - Reviewer: Amy H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered The setup process felt incredibly simple, one or two questions, and the website showed the integration code, and data started arriving far quicker than estimated. The heatmaps and user recordings are a fantastic anonymous insight into how users are interacting. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 3/5 #### Pros First of all, it's free, which is fantastic when competing with the like of Google Analytics. It was very easy to set up and data started appearing faster than expected. #### Cons It feels like there's less data, but at the same time, it feels like I'm not missing much. In GA there is a vast amount of data, but it's rare that we ever drill into it. We care more on a daily basis, about user engagement and activity than we do about the really fine grained metrics. It is missing a couple of important features, but its hard to say if it'll handle it anyway, such as the domain name for a website. If the site has multiple domain names, will it allow them to be recorded under the same property, there's only one option for the domain name. I will need to test this. #### Reasons for switching to Microsoft Clarity Google really made the switch to GA4 extra difficult, no data migration, strange requirements, and even now phantom warnings. I don't think Google will ever "pull a Google" and terminate the product, but it's clear it's focussed more towards advertising than user experience. --- ### Clarity's filters make it simple to exclude bounces and non-engaged visitors - Overall rating: 5/5 - Reviewer: Md. Tanvir Bin N. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I can observe dead clicks, location, operating system, and other details by going further into each recording. I can define how strongly Clarity should mask text to prevent it from being sent to their server if I am worried about them recording private information. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros In accordance with our filters. The scroll heatmap indicates to me the distance that visitors must travel down the website before departing. Increase the timeframe with a simple modification, but doing so for every report is tedious. This allowed me to examine how people were use the website and pinpoint specific problems they were having. Finding out how strong my website is helpful. Website owners can see the visual interactions of people with their site by using heat maps and click maps, which are provided by Microsoft Clarity. For website owners trying to enhance user experience and increase conversions, Microsoft Clarity is an effective tool because of these capabilities. #### Cons Not really noteworthy; it's a fantastic tool with a few basic features, but its main value lies in how effectively it records sessions. #### Reasons for choosing Microsoft Clarity The videos demonstrate clicks and scrolling and show me how users engage with our material. #### Reasons for switching to Microsoft Clarity Microsoft clarity is free of cost than other platforms. --- ### Best to map the customer journey - Overall rating: 4/5 - Reviewer: manorama S. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered A very good and satisfying experience of using the platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Great Platform to understand user behavior Provides understanding in the the UX/ UI of a website Ease of use Heatmaps #### Cons Understanding the platform takes a bit time --- ### This is a great improvement to the UX testing toolkit. - Overall rating: 5/5 - Reviewer: Atour T. - Verified reviewer: Yes - Industry: Research - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Clarity is not only simple to set up, but it also works with Google Analytics. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have several alternatives from Clarity to add the tracking code to our website, including manual installation or installation through external systems like Google Tag Manager.It's really free to download and utilize Microsoft Clarity! Using our Microsoft, Google, or Facebook account, I must first log in to Microsoft Clarity before I can proceed. The tracking code may then be added to our website and I can start a new project from there. I should have data populating in our Clarity account two hours later! #### Cons While Microsoft does offer some useful online instructions to get Clarity up and running, when we first began the setup process, the documentation lacked comprehensive instructions for using Google Analytic.Using a shared login can cause login ambiguity. #### Reasons for switching to Microsoft Clarity I can quickly filter recordings and heatmap data with Clarity by a variety of criteria, including the type of device being used, the nation, the origin of the traffic, the length of the session, the path taken to the website, and more. --- ### It helps website me to measure user engagement and performance on our websites. - Overall rating: 5/5 - Reviewer: Ripon C. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Microsoft Clarity measures user engagement and provides metrics such as session duration, bounce rate, pageviews, and more. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The setup process is straightforward, and the interface is intuitive and easy to use.Microsoft Clarity provides detailed data about user activity and engagement, such as which pages they view, how long they stay on each page, and what they do when they leave the site.Heat maps show you where visitors are clicking on your website and can help you identify areas that need improvement. #### Cons Microsoft Clarity only offers basic analytics, and doesn’t offer advanced features such as A/B testing or e-commerce trackingMicrosoft Clarity doesn’t offer much in the way of customization, so you’re limited to the default reports and settings.Microsoft Clarity doesn’t integrate with other analytics tools, so you won’t be able to take advantage of the full range of features. #### Reasons for choosing Microsoft Clarity It provides detailed data about visitors’ actions, such as which pages they view, how long they stay on each page, and what they do when they leave the site. #### Reasons for switching to Microsoft Clarity pricing issue --- ### Brilliant tool, helps me to make data-driven decisions using real-world data. - Overall rating: 5/5 - Reviewer: Liam F. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use Clarity to improve the user experience of my website(s). #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Just a few clicks and Clarity was installed. Once installed, it began to collect data from my website(s) and I was viewing detailed heatmaps and visitor recordings in no time. Clarity enables me to see how users interact with my website(s) and enable me to make data-driven decisions based on real-world data. I like that Clarity is currently under active development and will only get better, I believe what may be missing today could be implemented and available tomorrow. I feel like early adopters really have an opportunity to shape the future of this tool. #### Cons I have no negative points to make, the team are active, responsive, and are open to new ideas and integrations. #### Reasons for switching to Microsoft Clarity As a long time Bing webmaster tools user - it was an easy decision to have everything in one place. --- ### Ultimate tool for heatmaps and User behaviour - Overall rating: 5/5 - Reviewer: Shivam S. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall Microsoft clarity is must have tool for lead generations as you can understand the user flow, where they are clicking which links are working or not. And best part all these things are free of cost. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The best thing about this software is it's absolutely FREE and providing all the analytics report and metrics what other paid website are charging. It's best for user behaviour analysis and metrics. #### Cons Nothing as such. IT's free and providing all the solutions that we required. One thing I'm missing sometimes data takes time to update. #### Reasons for choosing Microsoft Clarity Because they are providing all the data, at Free price. --- ### Clarity is worth a look - Overall rating: 4/5 - Reviewer: Jason O. - Verified reviewer: Yes - Industry: Government Relations - Company size: 10000+ employees - Product usage: Used daily for free trial - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall very nicely done! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 3/5 #### Pros Heat maps are much better than GA! Love the usability, recordings and features. #### Cons A problem I encountered was with viewing a heat map of a url with javascript navigation tabs. Since the url does not change based on what tab is selected, you can only view a heat map of the default tab and no other tabs. #### Reasons for switching to Microsoft Clarity Heat maps for trial accounts are in Clarity but not GA. --- ### Great Behavioural Analytics Functionality - Overall rating: 4/5 - Reviewer: Andreea M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It has a very detailed filetring menu that helps you spot friction points within the users' journeys on the website without having to watch an endless numeber of session recordings. #### Cons If there are chages done to the website, Clarity will not be able to show heatmaps over a longer period of time. #### Reasons for switching to Microsoft Clarity We already had the Microsoft suite, and it was a sensible decision to switch to Clarity. --- ### The tool for everyone that has a website - Overall rating: 5/5 - Reviewer: Alfredo d. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Is super easy to start with it because You can use the already Google tag so everything will setup automatically, and it very easy to do so #### Cons Some menu are a little confusing at the start but with time You can get everything from thee dashboard --- ### Best adoption tool - Overall rating: 5/5 - Reviewer: Vayunandan G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it's a good experience with MS Clarity so far #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User-friendly Interface, Heatmaps, Privacy-conscious, Session Replays #### Cons Limited Integration with Other Tools and lack of advanced fund analysis bother us --- ### Microsoft Clarity - Overall rating: 5/5 - Reviewer: Liam K. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered A great and intuitive platform, data given is complete and just what a marketing team needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Setting up the projects is very easy, the installation code is easy to add and doesn't affect websites speed. I started to use Microsoft Clarity for the Heat Map feature especially, adding important info around hot areas improved our sales. The info about the users is complete and very informative. #### Cons In my opinion the UI is a little to heavy. --- ### Get great insights in customer behavior - Overall rating: 5/5 - Reviewer: Sammy -. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Microsoft Clarity is easy to install and use. Recommend to try it out. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Microsoft Clarity is a great tool to help you understand your visitor's behavior. It guides you into actionable measure you can take to improve your site. #### Cons There is nothing to mention here. It is easy to install and just works. --- ### Great product - Overall rating: 5/5 - Reviewer: Sital A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Best user marketing tool on the internet #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great user interface, scroll heat maps are a must #### Cons This product is very easy to use I have had no issues using it --- ### Buena herramienta gratuita para mapas de calor y videos de comportamiento de usuarios - Overall rating: 4/5 - Reviewer: jonathan p. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered Contento, no se puede pedir mas a una herramienta gratuita #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 3/5 #### Pros Grabación del comportamiento de usuario a coste cero #### Cons Errores puntuales de funcionamiento al cargar la herramienta --- ### Free behaviour analytic tool for the website owner - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: Used monthly for less than 6 months - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The tool is free, easy to use and deploy. It assist in analyzing the behavior of customers interacting with your site. For beginners it is very useful as it doesn't require some extra skills to learn. It help a lot in improving the your website. The visual analytics feedback is a great feature. #### Cons Heat map is only available on the default tab. You cannot get demographic info of the users interacting with your site. Lacks tutorial videos --- ### Clarity is a no brainer for startups, SMBs, and personal bloggers. - Overall rating: 5/5 - Reviewer: Junwon P. - Verified reviewer: Yes - Industry: Internet - Company size: 10000+ employees - Product usage: Used daily for less than 6 months - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Clarity has powerful features such session recordings, click heatmaps, and visitor filters. At the same time, it is free for life which no competing products offer. #### Cons I don't have any complaints. It'd be great to see similar session recordings. --- ### Great Product - Overall rating: 5/5 - Reviewer: Chris B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for less than 6 months - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I think it's integral to our teams success and is an importance peace to what we do. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to use and is so impactful with our day to day work. #### Cons It does need to be explained in terms of how it will help with our other business processes. --- ### Get the benefits of pricey tools, without paying a dime! - Overall rating: 5/5 - Reviewer: Sidd G. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Easy to implement, has ALL the main features as compared to fullstory (what we were considering earlier) #### Cons Would love to include console logs & network requests #### Reasons for choosing Microsoft Clarity Its FREE!! --- ### FREE and easy to use! - Overall rating: 5/5 - Reviewer: Maddison L. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered We use clarity on our own, plus every client website we work with. Being able to view each websites heat mapping to help from a CRO perspective has brought a ton of new insight to our analytics. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Clarity is EXTREMELY easy to setup through Google Tag Manager (or just adding a script to your website). It gives so much information around what users are doing on your website and where they are coming from. #### Cons We've had a few instances for whatever reason that the script confirms it's active, but then we find out data is not coming in and we have to close the container and start over. #### Reasons for switching to Microsoft Clarity Lucky Orange was not providing as in-depth of information as we'd like consistently, and being a marketing company it was getting expensive as we needed to add clients. --- ### A powerful CRO tool - Overall rating: 5/5 - Reviewer: David V. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, our team depends on Microsoft Clarity to provide key insights for user behavior and conversion rate optimization that we just don't find with other tools. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Microsoft Clarity provides a massive amount of data for any website to see how visitors interact with your site and consistently helps us identify weak spots in our funnels and UI/UX #### Cons Filtering and getting the data you need segmented can sometimes be a little overwhelming and require a lot of clicks. #### Reasons for switching to Microsoft Clarity Way more data provided with Clarity than with Hotjar --- ### Microsoft clarity review - Overall rating: 5/5 - Reviewer: Deepak P. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with clarity is good. The variety of reporting metrics give me insights about my website which helps me improve my Product, SEO and overall strategy. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The variety of reporting metrics are very good (heatmaps and video records). It gives me a comprehensive view of my website #### Cons User interface could be improved in terms of simplification. Customer support needs to be improved too. #### Reasons for switching to Microsoft Clarity I switched from Google Analytics to Microsoft Clarity because it offers a more privacy-focused approach and provides user-friendly features like heatmaps and session replays, which help me gain deeper insights into user behavior with less complexity. --- ### Review on my experience of using Microsoft clarity - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We opted for Microsoft clarity over the Google analytics and it was the worth as clarity is giving us the detailed metrics of website and there is no need to separately go for heatmap as it is inbuilt in Microsoft clarity. On daily basis based on Microsoft clarity recommendations we make the changes and optimization in the website and increase the page speed performance by 3x. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the session recording of website and heatmap metrics from the Microsoft clarity which features is nobody giving in the market with that much clarity. #### Cons User interface is quite confusing. Rest all things are good. #### Reasons for switching to Microsoft Clarity Easy setup of Microsoft clarity and easy to learn --- ### best for seeing website visitors locations on microsoft clarity - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. we used this mainly for seeing our website visitors and their locations, and also we got daily, weekly and monthly visitors metrics of our website which is actually better than google analytics, this has saved our lot of time on preparing the website report for higher management #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User interface is very good and provides all in depth metrics for analysis from the website and integration process will also not take much time #### Cons all things are good, no negative pointers in Microsoft clarity i would highly recommend this #### Reasons for switching to Microsoft Clarity analytics is quiet difficult to learn and not providing the metrics which we required --- ### Microsoft clarity review on our corporate website - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. we have implement this micorsfot clarity for our website and on daily basis we are able to track the mterics like how many users came sourcwise and location wise, and which pages they seen on website, i think these are the the best features they are provinding and we are very happy with that, also we are able to track all our website metrics just because of micorsft clarity only and improved our website performance by 50%. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The reporting metrics and user wise screen recording are very great and it provides very deep information about your website. we have implemented this in last year and still we are using this happily #### Cons customer support needs to be improved and there is no any choatbot or helpine number to directly reachout to them for instant querry resolution. ## More reviews [Next reviews](https://www.softwareadvice.com/qualitative-data-analysis/microsoft-clarity-profile/reviews/?page=2) --- Microsoft Clarity Reviews, Pros and Cons - 2026 Software Advice