About Reframer

Reframer is a qualitative research solution. The software offers users collaborative tools to create and manage research teams, capture observations with usability testing or interviews and analyze real-time research data. The data analysis feature provides a coding system with tags that can find patterns and themes in the observational data.


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3 Reviews of Reframer

Overall rating

0 / 5 stars

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July 2019

brandon from Church of Jesus Christ of Latterday Saints

Company Size: 10,000+ employees

Industry: Design

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

July 2019

Great research tool

Pros

We mainly use Optimal Workshop for their card sorting and tree structure testing. It has been a huge asset in helping us optimize navigation for our users. Their GUI is very straight forward and makes it easy to build projects to test.

Cons

Their software is really expensive because of all of their suite offerings. Where we don't use every feature, it would be nice to have an option to pay for just a portion of it.

November 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Functionality

4.0

November 2018

Great once you get the hang of it

Pros

- CSV importer worked well, so it was easy to use this in combination with our interview recording tool (Lookback) - Picks up on tags/keywords in notes, even ones imported from other platforms - Allows you to manage tags in a nice way - Created some very interesting visualizations of keyword use and how keywords relate to each other

Cons

You really need to understand how to use tags - for our team, we had to decide beforehand which ones we'd use in order to make sure that we got relevant insights (and not a crazy mishmash). But Reframer also seemed to create or duplicate tags by itself from our notes, which might have been convenient but in fact complicated things a bit further and meant we had to do some additional tag management later.

April 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

April 2019

Loved it!

Pros

I loved how easy you can set up the stuff e.g. card sort and analyse the data.

Cons

I did not like the way it is displayed on mobile – this could need some improvement in order to motivate people to take part in surveys e.g. also delete little nasty bugs that occurred once: took ages to do the survey.