About Thematic

Thematic is a text analytics solution that helps enterprises collect and analyze customer feedback from various sources using artificial intelligence (AI) technology. Professionals can utilize the sentiment analysis tool to identify positive/negative responses and highlight contextual themes in comments. Thematic allows businesses to translate received feedback in multiple languages and generate net promoter scores (NPS) based on geographic regions. Managers can segment comments into sub-themes, identify potential issues via loyalty metrics and utilize trend analytics to measure the impact of customer experience (CX) initiatives. Additionally, it lets users share key insights with partners or stakeholders via emails, improving visibility across processes. Thematic com...

Thematic Pricing

Choose the plan that fits your feedback volume and analytics needs. All plans include: -The full set of Thematic features -Dataset-specific themes discovery -Ongoing accuracy review -SOC2, Enterprise Grade Security -Existing integrations The Starter plan at $2000/month analyzes up to 2 sources of data, and up to 2,000 pieces of feedback. 3 Users get full platform access, with unlimited viewing usage. The team plan is perfect for combining experience and operational data with NPS, CSAT, store, or online reviews to build rigor into your feedback analysis. The plan provides up to 50,000 pieces of feedback, 4 data sets, 8 user accounts and unlimited viewing usage. The Enterprise plan is ideal if you have an organization that is mature in feedback analytics. It includes a dedicated success manager, and starts with 100,000 comments, and 8 data sets. We have cost-effective overage fees, for bigger comment packages. Teams and Enterprise plans can be customized to your team and data needs.

Starting price:

$2000.00 per month

Free trial:

Available

Free version:

Not Available