As an IT i have been using this solution and providing support for it , for the past year.I can only say that this VoIP solution is not only fast in their services but also give the best support in all kinds of requests as i mentioned earlier.From our side we are really happy to use this solution and can only say that we look forward to many years of working with Squaretalk.

Fast serviceEasy IntegrationsExceptional and Fast Support onlineCovers all Destinations

To be frank there isn't something i can add in this field i am really happy so far with this solution.

As administrator it was easy to interact and implant our company Assimilation went well just the reports (billing one as well) need the extra work

Easy software for agents and managervery comfortable interface for managers to control the agents

reports still need lots of work - monitoring reports Outside listeners appear on managers monitorsno drop-down prefixes on WEBRTC

- Support from Costumer service, - Happy to share their experience,- Helping to set up settings on campaigns

No client tracking. If we do not report a specific problem or failure ourselves, the technical team does not detect it on its own e.g. ringing calls, to slow server for no. of Agents

I am very happy so far with the level of service and the product serve our needs

24 hour support, reasonable rate, easy deployment

changing did's is quite expensive for my liking, checking spam numbers cost a fee as well

Powerful platform for call management with an admin-friendly (and agent-friendly!) interface and amazing export possibilities for Excel lovers like me.

- Easy to deploy and manage - Customizable admin dashboard - Easily integrated with Zoho - Real-time reporting and analytics - Excellent support team

Some advanced features and functionalities seem complex and take longer to learn

Thank you for providing a trustworthy, all time functioning service, as a company we are satisfied and especially thankful to [sensitive content hidden]

the absence of option calling back to us via mobile app or seeing the missed call

overall experience with this software was good and help us a lot to increase our business revenue

the best thing which i was in search for me and my team its communication management with client and within the team its so easy and great tool

nothing as much i dislike yet and also there is not hand raised by my team for this platform so its all good

After going through over 20 demos. I really liked how they got straight to the point and demo'ed their system very quickly. Most other companies took weeks just to respond. I don't know about you, but if I'm buying a software that help my clients get ahold of me super easily, then I'd expect that company to also do the same. Its very weird to reach out to predictive dialing companies and then they take so long to get back. SquareTalk got right on the phone with us and did several demos to show us every feature.

I spent weeks doing demos on over 25 predictive dialers and SquareTalk was by far the best. They treat you very well and have a great support team. I really couldn't say anything better about these guys.

They really don't have any cons. I liked everything.

The best software for companies that need voip solutions and call center solutions

All good as they provide very good solution for our demand and needs

- Ease of use - Visually appealing - Great tech support team - Condenses what would otherwise be complicated material and makes it usable for even a novice

- Very few times a bug would occur such as a button not working, but with the great tech support it has never slowed us down or been a issue.

My initial thoughts when moving to the Innitel predictive dialer, were mostly along the lines of, "if it does what they say it does, I'm going to start making much much much more money". Little did I know how right I was, after the initial setup pains, the dialer was up and running. Right away I saw the number of conversations my reps were having with customers go way up. Secondly my ability to manage the reps real time through the intuitive call center manager was second to none. I now saw who was on the phone, for how long, AND I have the ability to listen in real time. All this has given my sales team the tools to really succeed, maximizing the results of their efforts daily. After working with the INNITEL predictive dialer, I wonder why I didn't switch earlier, how much money my sales reps and my company must have missed out on because we didn't switch sooner. Take it from someone who has worked in phone sales for over ten years in A wide range of verticals, If you aren't working with a predictive dialer like Innitel, that means your already behind the curve.

Ease of use Call center manager Time savings

Set up Integration

My company has been clients of Innitel for more than 2 years, one of the reason for applying for their services was because of the Dialer. We use it every day with 4 brands and 5 offices works perfectly every day like a well oiled machine. The Dialer has solved for us many problems and has saved for us alot of money and of course manpower. Any callcenter that makes calls to clients daily must get the Innitel Predictive Dialer .

Saves Money, Saves Manpower, Saves Time, Works on Pc Phone

We get leads from multiple sources that require qualification and processing. Contacting these leads in such numbers have always been a challenge. Through Innitels system we were calling 10 calls per second and getting nearly 5% answer rates with a 200% increase in productivity from our older system. Beyond that, Innitel and their support staff added our integration for us, trained our managers and remain available for brain storming and support. This is much more than a product, its a passionate company.

Integrations and flexibility

No complaints

Very simple and easy to use. No problems as i used to have with other providers. Work very well, even with bad internet connection. The cost is good.

EASY TO USE, RAPID, WORKS WELL

Nice experience with flexible tools simplifying communications

Squaretalk is an outstanding call center platform with a user-friendly interface that allows seamless integration with Salesforce. It enables us to efficiently make and receive calls and keep track of all call activities. The platform offers comprehensive reporting features, which help in monitoring team performance. You can also personalize your dashboards to focus on crucial metrics.

Squaretalk's initial configuration may involve a learning curve for some users. However, the platform's support team is readily available to assist with onboarding and any issues that may arise during use.

Great experience, friendly helpful staff that goes the extra mile

Customer Service was great. Very responsive and always willing to help

Takes some getting used to learning the platform

I have tried a bunch of companies but these guys are the best. I love their work. I wish them the best in business!

At the end as a call center manager, i am looking for a solution that i can rely on, that works with no bugs, that the support team behind it is responsive and take my business very seriously. Innitel's Atomic dialer and the team behind it, are definitely meeting those requirements. The price is fair, the quality is excellent, and i even got them to integrate the Dialer system to my Sugar CRM at no extra fee, and that's really nice. Good luck guys and thanks again, DP

- The support is very fast - The system is realy easy - The price is very low for this performance

Support

Vicidail Admin

I went from making a few hundred calls a day manually and closing 3-4 sales, to making thousands of calls and a daily average of 25 sales. The interface is easy to use and intuitive. And setup was fast and friendly. The support is there to help and advise even when there is a problem. Really highly recommend using them for you call center.

after using their system for almost 2 years, I can say....wow very easy to use does the job and then some... execellent customer service and tech support 2 thumbs up :-)

it is a great tool that helped me a lot of controlling my business unit & increasing the efficiency of my agents

Very happy with this dialer, they changed my business and made my agents much more productive as a result. Thank you very very much !!!

These guys are awesome. Easy to work with. Chat. Problem solvers. Always available and helpful. I would recommend to anyone

I don't wanna change voip provider, I really like to work with innitel because of their professional skills