LiveCaller
About LiveCaller
LiveCaller Pricing
LiveCaller is offered across four pricing plans, outlined below. A 14-day free trial is available and a discount is given for annual commitments. Web Chat: $14 per month and $12.90 per month billed annually per agent Web Call: $13 per month and $11.70 per month billed annually per agent Omni Channel: $15 per month and $13.50 per month billed annually per agent Co-browsing: $20 per month and $17.33 per month billed annually per agent Customers can choose one or a combination of one or more plans based on requirements.
Starting price:
$13.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for LiveCaller
1 - 8 of 8 Reviews
Anonymous
51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Wonderful tool
Now it's so easy and convenient to communicate with our clients like never before. Varies channels are available through one dashboard, which is awesome.
CONSNothing to complain about, great software and a great tech support team.
Rom
Internet, 2-10 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Software de llamada de alta calidad
LiveCaller te ayuda para que cualquier miembro del equipo pueda responder las llamadas de los clientes en cualquier lugar. Con LiveCaller ya no tendrás que asignar un número de teléfono y un móvil a los miembros del equipo o esperar que finalicen el turno para entregar el número de teléfono o el móvil al miembro del equipo del siguiente turno.
PROSLo que más me ha gustado de este software es que tiene todo lo necesario para una comunicación simple con tus clientes porque tiene chat web, llamadas web (recibir llamadas sin necesidad de número de teléfono) , co-navegación y también puedes conectar Facebook Messenger, Telegram, Viber, etc para manejar todas las comunicaciones desde un sólo lugar. Lo recomiendo por la facilidad de uso y fácil integración en cualquier lugar, además las personas sin conocimientos pueden utilizar este software sin problemas y si necesitas ayuda siempre puedes contactar con atenció al cliente y te ayudarán encantados. Necesitaba ayuda y me respondió "Giga" que identificó mi problema en la primera pregunta.
CONSMe ha gustado mucho LiveCaller porque tiene todo lo que necesitaba, además irán añadiendo más características y funciones en el futuro
Reason for choosing LiveCaller
Software de llamada de alta calidad
Roland
Verified reviewer
Hospital & Health Care, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Great Customer Support Product with Tons of Potential
Amazing. The customer support from LiveCaller has been wonderful.
PROSThe chat and call features work well. The co-browsing feature is a game-changer for SaaS companies like mine - and the benefit of not having to send a Zoom invite, Google Meet invite, or something else is worth it. So far, I like the analytics available for each call, including duration and a simple way to collect customer feedback.
CONSThe main issue I ran into is the widget does not show up within my application when installed as instructed. We're still figuring this out. Also, I would like to delete calls, chats, and review data I collected during testing and haven't found an easy way to do that yet. However, customer support has been super helpful.
Reason for choosing LiveCaller
Great customer service. A startup like me - I like to support startups.
Lloyd
Design, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
A great value for the money!
I think it's a solid platform and it will work for most businesses
PROSThe feature set you get for the price is unbeatable
CONSI wish it had interactions with AI. That would make it almost perfect
Juan
Information Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
A powerful and easy to implement platform
A well-organized platform, its structure is intuitive, we can follow up without problems and its support is very good.
PROSThe implementation solution is very simple and fast. So for us it is something viable.
CONSThe platform is developing new functions, so we are sure that they will surprise us.
Danielle
Publishing, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
I just can't believe this...
My experience has been so good I'm going to offer to promote their service on our website at no cost. Whether they accept or not I don't know but this is the kind of business I want to do business with and the customer service is fantastic.
PROSThe low cost is by far one of my favorite features. I also like how easy it is for us now to communicate as a team.
CONSTo be honest I haven't found much of anything that I don't like I just hope they never change anything. I'm aware every software product or services has their weakness I just haven't found it yet.
Reason for choosing LiveCaller
Cost
Raymond
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Great customer success software!
LiveCaller is super simple to use, has all features you need to communicate effectively with your leads and clients, and customer support is great! Highly recommended!
CONSI think all is good, so far. Perhaps if there was a knowledge base available, both for me as a user of Live Caller, and also built into the software - for me to offer to my clients, that would be great.
Reasons for switching to LiveCaller
LiveCaller have both Web calls and Cobrowsing built in, which Hubspot are missing.
Anonymous
2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Best app ever!
I think they have very good customer support
PROSI love all the features and options of this app.
CONSI think it covers pretty much everything