Qualtrics CustomerXM is a cloud-based customer experience management system that helps small to large sized businesses monitor customer interactions and forecast purchase behavior. Its key features include net promoter score (NPS)...Read more about Customer Frontlines

Calabrio ONE is a workforce performance software that helps contact centers work smarter, faster, and better. The true-cloud platform integrates workforce optimization, agent engagement, and business intelligence into one suite. K...Read more about Calabrio ONE

Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract management and report creat...Read more about Zoho Desk

LiveAgent is an online Help Desk solution for e-commerce businesses at the small and midsize levels. The platform offers live chat application, ticket management, online self-service portals, and change and license management, all...Read more about LiveAgent

Talkdesk is a cloud-based call center solution that helps businesses improve customer satisfaction while simultaneously reducing customer support costs. It uses interactive voice response (IVR), automatic call distribution (ACD) a...Read more about Talkdesk

Playvox is a cloud-based solution designed to help quality assurance teams monitor the performance of agents and streamline customer service processes. Analysts can use personalized QA forms or scorecards to evaluate clients' inte...Read more about Playvox

EvaluAgent is a quality assurance solution for customer service organizations designed to evaluate and coach agents. This solution unifies customer feedback and agent performance data. It provides automated scoring for all custome...Read more about EvaluAgent

Medallia Agent Connect (formerly known as Stella Connect) is a web-based customer experience management solution designed to help agents, team leaders, executives, startups, BPOs, SMBs, and QA managers gain visibility into feedbac...Read more about Medallia Agent Connect

Genesys Cloud CX™ cloud contact center software transforms your customer experience. It connects data across teams, tools, interactions so you have actionable insights to address customers problems with ease on any channel, at any...Read more about Genesys Cloud CX

MaestroQA is a quality assurance platform designed to help call centers measure and improve the customer experience. It helps managers automate manual QA tasks with various capabilities, such as screen capture, agent coaching, sco...Read more about MaestroQA

Organizations around the world are striving to deliver the ultimate customer experience, strengthen brand value, and boost efficiency. NICE CXone empowers brands to achieve these objectives on one interaction-centric platform with...Read more about NICE CXone

CallMiner Eureka is a cloud-based speech analytics solution designed to help contact centers evaluate customer experience or sentiments across various communication channels such as emails, calls, social media or chat. Features in...Read more about Eureka

Call Center Studio is a next-gen cloud-born contact center solution that helps businesses build the best experiences for both their customers and agents while ensuring efficiency across operations. Our serverless infrastructure d...Read more about Call Center Studio

Klaus is a cloud-based solution, which assists customer support teams with conversation review and feedback collection. Key features include ticket management, filtered views, trend analysis, rating management, activity tracking, ...Read more about Klaus

Nextiva brings customers and teams closer by connecting conversations in one AI-powered platform. We connect businesses to all of their conversations, helping them understand their customers in real-time to create personalized exp...Read more about Nextiva

CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems. It allows executives to manage inbound/outbound calls, extract interaction...Read more about CloudTalk

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, emai...Read more about Five9

Designed for call and contact centers, Scorebuddy is a quality assurance platform that allows QA departments to monitor agents and measure service quality. With agent dashboards and smart reporting, QA professionals can work with ...Read more about Scorebuddy

Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportunities, costly compliance mistakes...Read more about Balto

Uniquely crafted voice carrier for contact centers. Enhance Your Contact Center with Optimal Voice Solutions NobelBiz Voice Carrier Network stands out as a premier provider in the VoIP Interconnected Provider sector. It boasts ex...Read more about NobelBiz Voice Carrier Network

RapportCMS is a cloud-based contact center solution with all key call center tools available on demand. While most providers have built solutions from a telephony perspective, it helps recognize what happens after the agent says h...Read more about RapportCMS

Designed for businesses in finance, technology, banking, retail, hospitality and other industries, inConcert Omnichannel Contact Center is a cloud-based contact management solution that helps bring together all customer touchpoint...Read more about inConcert Contact Center

The platform allows clients to call from their phone or from their Web browser by using WebRTC voice, video, and screen share. It also enables clients to contact users over any chat channel (SMS, FB Messenger, WhatsApp,..) with Hy...Read more about Expertflow Contact Center

Prodigal is a cloud-based Consumer Finance Intelligence solution. Lenders, collection agencies, and healthcare providers depend on Prodigal to analyze every agent and customer conversation to enhance profits, customer experience, ...Read more about Prodigal

Squaretalk is a cost-effective, scalable, and simple-to-use cloud communications platform that gives your sales and support teams tremendous tools to boost efficiency and productivity. Your sales and support representatives will ...Read more about Squaretalk

intalk.io is a modern communication platform best suited for contact centers across outbound sales, customer service, internal service desks, vendor management processes. You can connect multiple channels such as voice, email, soc...Read more about Intalk.io

FCR measurement software is often called customer service management (CSM) or customer experience management software (CXM). SQM's CSM software is specifically built for call centers and designed to measure, track, benchmark, and ...Read more about mySQM Customer Service QA

Highly engaged agents deliver superior CX that lead to higher customer loyalty. But businesses treat their contact centers as cost units and don’t empower their agents to deliver business value. HGS Agent X enables front-line agen...Read more about HGS Agent X

RedRoute is an advanced AI voice assistant that can quickly handle the majority of simple inbound customer support calls. Our voice assistant creates an Alexa or Siri-like experience for customers on your phone channel. RedRoute a...Read more about Flip CX

Cresta is a cloud-based real-time AI contact center for customer service and live chat. Cresta combines the latest in artificial intelligence and natural language processing with advanced human coaching to achieve real-time matchi...Read more about Cresta

JustCall is a powerful AI-driven customer communication platform enabling instant connections through Voice, SMS, and WhatsApp. It simplifies workflow automation and team coaching within a unified interface, seamlessly integrating...Read more about JustCall

Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maxim...Read more about Observe.AI

FROGED was designed with your growth in mind. This means you are in the driver seat from your customer success and product teams to your marketing touch points. Our focus is on the entire customer journey from Onboarding and ret...Read more about Froged

Castel Detect Live is a contact center quality assurance solution that helps businesses monitor call center operations, set up agent coaching, create call scripts, and more from within a unified platform. The built-in chat functio...Read more about Castel Detect Live

Work&Track Mobile is a cloud-based field service management solution offered by NEO Managing Mobility. The platform is used across industries such as utilities and logistics. Work&Track Mobile allows users to schedule and dis...Read more about Work&Track Mobile

LiveCaller is a live chat solution designed to help businesses connect and communicate with customers via calls, messages, third-party tools and co-browsing capabilities. Agents can maintain a record of phone calls, store clients'...Read more about LiveCaller

MiaRec is a provider of conversational intelligence and automated QA for contact centers. Contact centers can use MiaRec across the workforce to modernize workflows and surface intelligence at scale. MiaRec's Conversational Analy...Read more about MiaRec

Enghouse Interactive Recording and Quality Management is a cloud-based contact center quality assurance software that helps companies of all sizes record and manage calls, manage their workforce, improve agent performance, and inc...Read more about Enghouse Recording and Quality Management

VQ Online reimagines quality assurance for modern customer service environments, revolutionizing how businesses evaluate and enhance customer interactions. This web-based platform is tailored for contact centers, offering a suite ...Read more about VQ Online

Voiceowl is a purpose-built Gen-AI Voice Virtual Assistant for B2B enterprises across industries, delivering smart conversations for the entire customer journey (from prospecting to customer support). Our AI Voice Assistants are...Read more about VoiceOwl

Pathlight keeps customer-facing teams engaged and motivated to exceed expectations. The platform combines quality assurance, workforce management, real-time data analysis, communications, AI coaching, predictive goal setting, 1:1,...Read more about Echo AI

Sprinklr is a cloud-based customer experience management solution designed for businesses of all sizes. It offers social experience core, content marketing, social media management, paid advertising, website management (first-part...Read more about Sprinklr

Twilio Flex is a fully programmable cloud-based contact center platform that gives businesses complete control of their contact center experience. With Twilio Flex, companies can deploy an omnichannel contact center platform and c...Read more about Twilio Flex

Designed and developed in Australia, ipSCAPE is a cloud contact center technology solution that is feature rich, scalable and offers advanced integration capabilities. Hosted on Microsoft Azure, the contact center technology integ...Read more about IPscape

Qfiniti is a contact center quality assurance solution that enables organizations to streamline processes related to employee forecasting, customer behavior analytics, staff performance management, PCI compliance management, and m...Read more about Qfiniti

Cordless is a modern cloud-based call centre for customer support teams with built-in conversational intelligence. Cordless provides an all-in-one solution for customer support teams to talk to customers over the phone and gather...Read more about Cordless

eDesk is an essential tool for ecommerce businesses looking to provide exceptional customer service across all their sales channels. With its advanced AI-powered automation tools, eDesk simplifies customer support processes and ge...Read more about eDesk

Convin is a contact centre software with AI support that leverages CI to record, summarize, and analyze every client communication you have during calls, chats, and emails. It is your one-stop shop for optimizing agent performance...Read more about Convin

HiperHiperMe! is a unified communications and contact center platform designed to meet the needs of businesses in terms of internal collaboration and customer engagement. With a wide range of advanced features and functionalities,...Read more about HiperMe!

CallAI is one of the best analytics solutions that can help contact centers achieve these benefits. CallAI is a speech analytics solution developed by GoVivace Inc., a leading conversational AI and speech analytics solutions provi...Read more about CallAI

Avaya Cloud Office is a cloud-based communications and collaboration solution designed for small to midsize businesses. It features auto dialing, conferencing, screen sharing, instant messaging, and more. Avaya Cloud Office is av...Read more about Avaya Cloud Office

JustCall iQ for Customer Services offers a range of powerful features to enhance productivity and streamline customer interactions. With AI-powered tools at their disposal, agents can handle multiple channels simultaneously and re...Read more about JustCall IQ

Verint Forecasting and Scheduling is a performance management and employee scheduling solution that helps businesses streamline processes related to time off request management, productivity tracking, recruiting, and quality assur...Read more about Verint Forecasting and Scheduling

Verint Automated Quality Management gives visibility to operations, allowing users to evaluate calls and automate quality management. It provides both the ability to identify areas of non-compliance, as well as identify and track ...Read more about Verint Automated Quality Management

Verint Workforce Engagement offers a cloud based solution to businesses of all sizes. It allows to deploy deep learning and AI algorithms to create a more employee friendly experience. Features include staffing, quality and compli...Read more about Verint Workforce Engagement

Aloen is an AI-based solution that helps call centers streamline their calling operations. The platform allows organizations to handle phone prospecting and offers sales teams with real-time optimized coaching and response element...Read more about Aloen

Centrical believes the frontline employee experience has the power to transform your business. That’s why our mission is to connect every part of the employee experience and make every moment actionable in a way that inspires and ...Read more about Centrical

Ender Turing is a contact center platform that helps businesses create a s customer service with automated quality assurance Users can automate quality assurance with Generative AI. Teams can extend quality assurance to agents, t...Read more about Ender Turing

Cisco Finesse is a contact center solution that delivers a quality digital experience for customers across multiple channels of communication. The sytem provides instant call routing, team communication, real-time agent training, ...Read more about Cisco Finesse

Rezo.AI is Data-first Contact Center powered by Autonomous Agents. By harnessing the power of artificial intelligence and automation, Rezo.ai helps organizations enhance customer experiences, improve operational efficiency, and ac...Read more about Rezo

As the leading platform for conversation analysis in Scandinavia, Capturi converts your customer conversations into concrete insights. With these insights, you will not only know what works but also what specific word choices and ...Read more about Capturi