Overall easy to use and a decent option for small to medium sized businesses that need some Quality reporting.

We're able to not only monitor our team's quality and performance, but we can also help the team to improve their performance with the coaching function.

Congratulations, it's a really nice tool on the daily basis.

It was also great to be able to post on a community space where we could give encouragement to the team.

Playvox is set up in an organized fashion that allows me to navigate through and clearly visualize the breakdown of my reviews.

It is very user friendly, both for teamleaders, analysts and agents. It fulfills very well the objective of getting rid of spreadsheets: it allows to automate tasks that were very manual until now.

It is an excellent software and an excellent work tool, intuitive and easy to use.

Overall best and easy to use software with beautiful interference.

The most I like about is that the interface allows checking all details about the QA process, that is very helpful in order to detect improving areas.

Did find it troubling to have to login every couple weeks or so even though i leave it signed in on my laptop.

The integration with Slack makes it great for the day to day interaction with the agents. Great support team, our experience with them was really great, 10 points for customer success and support.

We love the ability to create scorecards dynamic to our workflows and communication channels.

It is a great tool and many of our procedures are based on the features that Playvox provides. We use Playvox to analyze the quality of the interactions of our B2C Customer Support agents.

Playvox has a great user interface, the day to day updates and in-depth analysis with ease of access and great privacy integration has won my trust and is highly recommended for business growth.

Sometimes the disputes do not work as intended creating turbulence in the process of disputing cases.

This software is so easy to navigation and explore. I love the way you're going to improve in your features, Playvox.

The initial integration was quite easy, even though I was not the one that made it happen. Some settings we needed were implemented afterwards.

It has also increased our ability to maintain a level of quality to ensure our customers are well taken care of.

SNOW integration sometimes gives unexpected errors and I have to refresh the page multiple times or close the browser.

We have reported it to the playvox support. Sometimes they need too much time, but they solve all the problems.

Sometimes it is hard to find what you are looking for.

Sometimes system issue unable to use, system crash.

It is very customizable. And its support team is simply top level.

Easy to understand and a beautiful window which makes things perfect.

Awesome,I do like it , it is the best way to master my quality  process and help my business to deliver great customer experience.

For me, if I want to dispute my QA results, it's quite confusing. Maybe our person in charge not discovered yet how to used the dispute method.

Because of this app I  know which section I need work on. It helps me to become a good agent.

I like everything, and bad nothing, i dont know many english sorry.

The only thing I feel that it's difficult is to find the ticket interaction that I was working on, or to find my Evaluation drafts.

My overall experience with Playvox is positive -- we can generate reports to guide our Training team and improve our Customer Support.

It is a very interesting application, in terms of team and individual evaluations, it is easy to use and the experience in training and evaluation forms is wonderful.

I really liked Sprinklr and it's a software that I always tell people to check out. It's on the upper end of price for social media software so be aware of that.

I don't like how you have to actually have the software up to get the messages. They get emailed, but not for sometime later.

I run a Twitter handle for a big company, so it's great to use the Editorial Calendar and plan out posts for the full month.

Pretty easy to use once you get the hang of it.

We have been very happy with our Sprinklr partnership - if your company has the budget to support the (expensive) tool, then I think it is definitely worth it.

Should you run into a technical error, it will take a long time to fix.

We rely on our tools for so heavily at our agency, that work stops when a tool isn't working properly. So most of the time, when it's working, it does what we need it to do.

The ease and ability to schedule or draft social media posts for certain business channels is quite amazing.

Sprinklr made my customer care work extremely easy and allowed for more efficiency on my part.

Sometimes this platform can be hard to navigate at times but once you learn it it’s very simplistic l.

It is difficult to understand all the possibilities that it has, and at the same time, it does not seem to have some management options that would be fundamental.

Creating widgets in the analytics function can be tricky and not always the easiest to set up.

With this feature you're being able to see your customers diversity. The other features are really helpful and easy to use as well but my favorite is audience profile.

The interface is pretty sleek and you can view what posts might look like pretty easily.

The software is becoming increasingly intuitive, which makes it even easier to study the data presented and respond as appropriate.

I mostly use for Twitter and the search tool is really bad. There are also some content formats, such as poll, that I can't post with the software, something that makes my life pretty hard.

In addition, it is hard to tag others in Facebook/LinkedIn posts when publishing through Sprinklr, as the platform isn't integrated enough to correctly tag.

As a team we've been able to respond to social media inquiries with ease. It's great to have our social content consolidated into one space.

I am on a project at work and have been using Sprinklr for this project. It has been a great tool to store documents and have discussions.

I like the research and insight features. It helps me understand my audience and come up easily with solutions.

The part of Sprinklr that I loved the most was their reporting.

Sprinklr just makes your workflow easier with their service, never thought I will find something like this software. A huge thanks for making everything simple and clean.

I love how organized the interface is. Keeping track of and filtering incoming social media posts is made simpler than ever, and scheduling posts to go out is just as easy.

Awesome overall experience however it was beyond what was needed at the time.

Excellent content planning and publishing platform.

Easy to integrate all the social media platform in one application and pull out data through out.

I also like that multiple coworkers can access the platform simultaneously to provide and allow for effective collaboration.

Management team and customer service is outstanding. As they build their product, you can genuinely tell they want to succeed.

It's tricky to master the UX. Takes a lot of time to get your bearings within the tool.

US Dollar

Playvox is a cloud-based solution designed to help quality assurance teams monitor the performance of agents and streamline customer service processes. Analysts can use personalized QA forms or scorecards to evaluate clients' interactions and provide real-time feedback to agents.


Playvox comes with a dashboard, which enables businesses to conduct quality calibrations and generate reports about agents' overall performance. Managers can determine the areas of improvement for employees, create personalized training sessions and track executives' progress against defined goals. Additionally, it lets users store educational information in the database and reward high-performing agents with badges or gift cards.


Playvox facilitates integration with various third-party applications such as RingCentral, LiveChat, ZenDesk, talkdesk, Intercom, HelpScout and more. Pricing is available on monthly subscriptions and support is extended via live chat, phone, email and other online measures.



LongDescription

Real Time Analytics

Customer Surveys

Quality Management

Surveys & Feedback

Employee Onboarding

Performance Management

Access Controls/Permissions

Real Time Monitoring

Employee Reward Programs

Single Sign On

Communication Management

Collaboration Tools

Data Import/Export

Process/Workflow Automation

Customer Experience Management

Compliance Management

Real Time Data

Performance Metrics

Multi-Channel Communication

KPI Monitoring

Real Time Notifications

Real Time Updates

Visual Analytics

Alerts/Notifications

Reporting & Statistics

Customizable Questions

Knowledge Base Management

Data Visualization

Automated Scheduling

Real-Time Chat

Customizable Templates

Interaction Tracking

Multi-Language

Alerts/Escalation

Real Time Reporting

Customizable Branding

Reporting/Analytics

Monitoring

Trend Analysis

Feedback Management

Workforce Management

Call Monitoring

Third-Party Integrations

Multiple User Accounts

Live Chat

Campaign Management

Search/Filter

Employee Coaching Tools

Automated Routing

Labor Forecasting

Employee Scheduling

Survey/Poll Management

Support Ticket Management

For Call Centers

Time & Attendance

Employee Database

Starter: $15 user/month on annual contract
Professional:$30 user/month on annual contract
Enterprise: $40 user/month on annual contract

More than 100 agents? Multi-year contract? Contact us for a custom quote.

Email/Help Desk

Knowledge Base

Phone Support

Chat

11-50

51-200

201-500

501-1000

1000+

Playvox

Live Online

Documentation

Sprinklr is a cloud-based customer experience management solution designed for businesses of all sizes. It offers social experience core, content marketing, social media management, paid advertising, website management (first-party experience), and social listening functionalities within a suite.

The social CRM and social governance modules enable users to manage social profiles using a single platform. The platform also allows customers to post reviews on a website, post messages on their Facebook profiles, or tweet directly about the brand.

Sprinklr's social media management platform allows users to implement a social media strategy across multiple business functions, such as sales, marketing, customer service, PR, events, and crisis management.

Other features include social automation and social campaign management, which includes collaborating on design, launching, and reporting across departments and enforcing campaign consistency across the organization.

Sprinklr offers online and knowledgebase support.

Playvox vs Sprinklr

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons