All dotloop Reviews
1-25 of 587 Reviews
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Tigran
1 employee
Used less than 2 years
OVERALL RATING:
5
Reviewed January 2022
Nice software for real estate deals
Renee
Verified reviewer
Real Estate, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed September 2019
Great for teams & assistants
Dotloop helps us stay accountable, dependable, and flexible with streamlined systems.
PROSWe are a team of three agents and one assistant. We work remotely most of the time and our assistant works from home. Dotloop helps us to all stay in the 'loop' with new listings and sales. We are able to work from anywhere with an internet connection. The phone app allows us to work without a computer! We have the ability to set up custom templates with all of the documents we want each agent to use during all listings and sales. It also integrates with our CRM for easy importing of contacts.
CONSThe app could use some additional features but the lacking features are definitely not enough of a hindrance to keep us from using it on a daily basis.
Vendor Response
Hi Renee -- thanks for leaving us such a wonderful review! It's great to hear how the mobile app is helping your team manage your transactions. And we're thrilled to hear that you're connecting dotloop to your CRM to streamline the transaction management flow. Helping you integrate with other real estate software is a priority here, and your review reaffirms the work we put into our API efforts and partnerships. Thanks again Renee!
Replied October 2019
Bryan
Verified reviewer
Real Estate, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Dotloop is better for the agent than for the person signing.
Some quirks. Such as if you fill out a contact within the loop, then dotloop will only remember the name and email outside of that loop. If you want that contact to be in your system with all their info, then you need to exit the loop, go to contacts, fill out the date, and press ok once and then when the screen refreshes then press save. If you don't press this twice, you won't save the data. But at least when you do this, then all the data for the contact will save. Why this is so and so convoluted, I have no idea. But it's been like this for almost a decade and I've asked about it.
PROSMuch easier to use than zipforms and docusign for the agent.
CONSSigning for the buyer or seller not near as easy as docusign. There you just press start and it takes you to the next place to sign. Then you click finish. All done. With dotloop the signer must scroll and search for the proper places to sign or fill out. So this is more prone to unfilled documents than with docusign. Also, dotloop doesn't offer the simple date function that fills out the date when it's signed like docusign. You must manually choose a date and if the date is tomorrow when they sign and you filled out today then you have lost time for their termination option because it started when i filled out the date rather than when the customer signed. And because it is hard to get signers to fill out fields, it's almost impossible to get the signer to fill out the date, so it's easier just to guess and fill out the date you think they'll sign.
Reason for choosing dotloop
Ease of use, intuitive (for the most part), very customizable and easy to create templates for frequently used forms. This is something you cannot do in docusign. Docusign says you can, but what they call a template is extremely limited in functionality. I can fill out all the commonly used fields ahead of time and save that as a template so that I only need to fill out the specific info for that property. You cannot do this in docusign.
Reasons for switching to dotloop
Dotloop offers more flexibility for the agent/broker to customize.
Kathryn
Real Estate, 10,000+ employees
Used weekly for less than 2 years
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed March 2020
Very clunky software
This is a computerized solution to a paperwork issue....unfortunately the designers do not understand the Real Estate business which varies throughout the country. California is probably the most document-heavy transaction process in the US. You'd think they'd design a system that would work in CA because then it will work for all of the other states.
PROSI don't have to copy pages of documents for a physical file.
CONSCan only enter one item per category. But in Real Estate we may have 5 or 6 amendments, 3 contingency removals, etc. In this system, you enter Contingency #1. Then when you have Contingency #2, you must join 1 and 2 together in your computer and then load this new scan which eliminates the earlier submission. How stupid? Why not allow more than one item to be submitted in any category?
Vendor Response
Hi Kathryn, thanks for taking the time to share your feedback. We're sorry to hear that you've had a bad experience using dotloop. You can upload as many of any document as needed. When uploading documents, you are not required to add them to an existing placeholder setup by your broker. You can upload the documents directly into the Loop and keep them separate from the other copies. For example, you may upload Contingency #1 and add it to the placeholder. When you need to add Contingency #2, add it to the Loop and do not replace Contingency #1. This way, you can have both contingencies visible in the Loop. Kathryn -- hopefully the above info is helpful. Please call into support if you encounter more issues.
Replied March 2020
Steven
Media Production, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2022
As I started in real estate- this is what my business grew with.
My overall experience with Dotloop has been great.
PROSDotloop made it simple to manage transactions, and keep up with what deals were in the pipeline for my real estate transactions.
CONSDotloop really thought of it all! There were work arounds and fixes for any of the major things I was trying to accomplish.
Maryann
Real Estate, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
The top choice for electronic record management, transaction management and storage.
I love dot loop for the ease of use for both the customer and the business owner. It is easy to navigate and is available whenever I need to access it. I especially like that I can access it using my phone.
PROSThe software is easy to use with end users able to use the system within a very short period. The learning/educational resource is extensive and the support is available whenever I need them. The Dot Loop support team are very knowledgeable, and guide me through all my questions and needs. This system can be accessed from anywhere including through a phone app 24/7. Additionally records are secure and meet compliance regulations for record management. Ability to customize forms, make templates of frequently used documents, pull reports and more make this a smart choice for businesses.
CONSCost is a little high as compared to other electronic systems. Also adding additional users is possible but I wish the pricing were a bit lower if we are already and established user.
Reason for choosing dotloop
We had more positive feedback from our team when they completed a demo of all the systems available. Dot Loop was the top choice among our users.
Reasons for switching to dotloop
Form Simplicity does not have the built in intuition and is not as easy to prepare contracts and documents. Also sharing among the team is not as easy as I would like.
kat
Real Estate, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Fantastic program
I love it. I can't understand why someone would use anything else. It works perfectly with our needs and it makes the whole " work smarter not harder" saying, true.
PROSIt is made to make Real Estate Agents life easier. Easy to use and manage. Visually friendly. I got my brokerage to change because it is seamless and intuitive for our job.
CONSIf you have an account you can not merge with other accounts. Once you leave a team, if you paid for your membership you should be able to take it with you.
Reason for choosing dotloop
You have a storage system that makes sense. Easier to use.
Reasons for switching to dotloop
It is much easier to use.
Vicki
Verified reviewer
Real Estate, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Dotloop pricing strategy is missing huge market potential.
Overall, dotloop has a much easier learning curve and fits my needs much greater than other options, particularly with in host signing for older clients. It is easy for clients to figure out esignatures and walks them through it thoroughly.
PROSThis software is the most user friendly that I have found for real estate transactions. It offers in host signing which I use all the time. It is so easy to review history and see where I am in the middle of negotiations.
CONSThe pricing strategy is either free or $300. There are so many agent that do not need unlimited transactions. A lower priced option for a limited number of transactions is needed. I help many newer agents that love this software but can't justify $300 when they may only do 20 transactions per year.
Reason for choosing dotloop
I like dotloop better as it is easy interaction and very user friendly, for both client and myself.
Reasons for switching to dotloop
I was told that Dotloop had a program for a limited number of loops at less than $300. That is incorrect or I may not have switched.
Ray
Real Estate, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
An amazing tool and a must have for every office
Dot Loop is an easy to use software for project management and for electronic signatures. Griendly, prompt and courteous customer support is always available to assist in any way. It has really simplified routine tasks that would ordinarily take a long time. Besides, having documents available by simply visiting the desired loop is a great convenience.
CONSMostly centered around the real estate industry
Reason for choosing dotloop
Our organization has a special and close relationship with Zillow so when Dot Loop was introduced, it was a well rounded software catering to every aspect fo our business from Project Management to electronic signatures. The product is easy to use and help is always available if needed.
Reasons for switching to dotloop
Dot Loop has more features and functionalities and is much easier to use
Marnie J
Verified reviewer
Real Estate, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Dotloop makes my job easier!
Excellent would highly recommend.
PROSEase and security. Easy communication and collaboration.
CONSMobile app can be a bit difficult but works in a pinch.
Reasons for switching to dotloop
My company made the decision, but it was very welcomed!
Yehuda
Real Estate, 1 employee
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2020
A happy Dotloop Customer
It works fantastically well for realtors.
CONSI would love to see the interface a little more updated.
Reasons for switching to dotloop
DocuSign has to many steps you have to do to send a document.
Jo Ann
Real Estate, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Great Product!
My over all experience has been wonderful! I love that I am able to see what all the agents in my office are doing from my phone or desktop. Being a Realtor, we are always on the go, so having the accessibility from the app is HUGE for me. I am able to help any agents who have questions, or need me to review a file right away instead of having to make them wait until I get back to the office.
PROSI love that I am able to communicate with all of my agents and see what transactions are going on even if I am out showing property! My favorite feature is the app. It has saved so much time while I am on the go!
CONSThe only bad experience, or what I would suggest looking into, is how a couple has to use two different emails. I have ran into situations where the couple only has one email and it make's it a bit of a challenge. Other than that, I have been enjoying Dotloop.
Reason for choosing dotloop
Because the over all user friendly experience I had while testing the product and the over all user reviews was why I chose to use this product vs. the competitors.
Josephine
Real Estate, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Useful and Easy to use
I a trying to find a way to make it a little ore cost efficient since we have so many users already. Its not but I do wish it was a little better for the broker trying to supply the system for its agents.
PROSWe have been using dotloop for a while after going through many different CRM's and dotlloop is the best one so far. It can be used for digital signature, paperwork filing & compliance records, messaging inter office and with clients, and for tasks. It is a product we use on a daily basis and has been an integral part of our operations.
CONSJust like every real estate software it doesnt do everything and that is ok but of course the functions of noot being able to upload picture files is sometimes difficult.
Reason for choosing dotloop
more user friendly
Reasons for switching to dotloop
Dotloop had more features.
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
Dotloop is a Must Have for Realtors Everywhere
Dotloop is an excellent program for real estate transaction management. It enables a Realtor to create a Loop (like a folder) and manage the real estate deal or prospect from beginning to end. It is intuitive, user-friendly and simple to learn. Dotloop has everything a Realtor needs to create documents, get them signed, and ready for compliance review, all in one easy program.
PROSDotloop is easy to use and has features that Realtors cannot live without. From drafting forms with ease to collecting electronic signatures to compliance, Dotloop has it all. Dotloop integrates easily with many other Realtor software programs and tools. And, Dotloop is a much better value when compared with competitors.
CONSAreas for improvement - the ability to search for a loop by Contact name, the ability to do reporting, the ability for two or more signers to use the same email address for e-signatures. Often times couples or family members share an email account. Asking a buyer or seller to create another email account for the purposes of signing often results in a long explanation and frustration on the part of the customer.
Reason for choosing dotloop
Dotloop is more cost effective and has very similar and even identical features to the alternative products. Also, Dotloop integrates with many programs Realtors use every day.
Jean
Real Estate, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
Impressive Software with Everything You Need for E-signatures in one platform
We have become a Paperless office thanks to Dotloop. No more file cabinets taking up 1/2 of the office space. Every file is saved in Dotloop and emails and misc docs are emailed right to the loop.
PROSEasy to use and setup and I can turn any PDF into an electronic document. Every signature and initials are date and time stamped. Easy for clients to understand and use on their computer, tablet or Smartphones. The ability to Email contracts and docs directly to a loop is awesome and saves our agents a lot of time.
CONSAs an administrator I would like to have the ability to move agents from one office location to another. We've also had issues where the sellers agent and the buyers agent both make their own loop for one transaction. Things then tend to get confusing for the agents and clients.
Reason for choosing dotloop
For all of the amazing features offered in Dotloop.
Reasons for switching to dotloop
We wanted the ability to go paperless and also have everything in one platform. With Zipforms our agents needed Docusign for electronic signatures and we couldn't upload PDF's to Zip and turn them into electronic docs. We had to pay Zip to turn all of our company docs into signable docs.
Peggy
Real Estate, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY