All TOP PRODUCER Reviews
1-25 of 272 Reviews
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Orly
Real Estate, 51 - 200 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed July 2022
Top Producer is a foundational product in real estate needed by all realtors
Arielle
Verified reviewer
Real Estate, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Excellent Real Estate CRM
A great program for the price and really provides a lot of helpful features
PROSTop Producer is a great CRM that can link to your listings, automatically email clients, set client anniversary dates & touches, just an overall excellent CRM to help with transactions
CONSThe interface seemed a little difficult to learn at first and the set up was a little strenuous however it became the most used platform we've ever had
Reason for choosing TOP PRODUCER
Top producer had many more features to handle a large client base
Vendor Response
Thank you for your feedback Arielle! We appreciate being a part of your business !
Replied October 2020
Tamara
Verified reviewer
Real Estate, 1 employee
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
Real estate focused solution with easy-to-use web interface in Top Producer X version
The sales and support interactions were all excellent, at every step of the way, from initial sales contact to following up to make sure I continue to be successful. Their sales and support people know their product roadmap and have input to product developments. This shows their product management is on point. Good product management is the key to having a system which will support their users continued success.
PROSThe contacts are easy to import and easy to set up in the Top Producer X web version. I enjoy seeing my email conversations within the contacts. It is a good addition to my normal work environment, using Win10 touchscreen laptop. I keep Top Producer X as one tab open in a Chrome web browser alongside social media and property information throughout my working day. The layout makes it easy to update information and next steps for multiple clients and contacts.
CONSThe web version doesn't have all the features of their legacy 8i product. They have an active development team working on porting features from an older system (which is still functional) into the newer system I started on, Top Producer X. Mobile version still needs updates to newer interface. Text messages sent from the TPX CRM are hard to view and act on responses on my mobile device. It's not perfect, but I have trust that they will incrementally provide updates that solve these issues and more.
Reason for choosing TOP PRODUCER
MLS integration. Out of all the companies I talked to when I searched for a CRM, Top Producer has the most real estate focused solution. They appear to be invested in supporting real estate activity as their primary market.
Reasons for switching to TOP PRODUCER
Changed brokerages - PropertyBase was included with my desk fees at my previous brokerage. At my new brokerage I had to research, pay for and administer my own CRM.
Vendor Response
Thank you for your feedback Tamara! As a real estate CRM we value your feedback to and will continue to improve
Replied December 2020
Terrilyn
Real Estate, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Growing CRM
For as long as I have been using it, it functions and helps me maintain my clients. I am growing each time I use it and learning more about the functions it has to help me grow my business
CONSI wish you could change the contact status of multiple clients at the same time instead of 1 by 1.
Reasons for switching to TOP PRODUCER
Downsized my team and strategy and cost of that product did not fit my current needs.
donna
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed September 2022
Sad Decline of a Once-Great company - STAY AWAY
15+ years ago it was fantastic. Service started really dropping off by 2021. By 2022 we now have daily down time (they know about it because they openly admit to in in their emails in response to our service requests), no way to speak to a live person, and REALLY slow response times. They're cutting services, reducing usage, losing functionality....all while raising their user fees and no longer even speaking to their customers. Actively looking for a better option ASAP.
PROSI used to like how easy the software was to use....it USED to be top-of-the-line software for those of us in the real estate business.
CONS1. No live help (their "live chat" has never actually been helpful) 2. WAY too much down time. 3. When you try to get help with one version that's down, they try to get you to switch/upgrade to a different version of their software. 4. Fewer and fewer things function properly. 5. VERY slow online support; ZERO billing support. ZERO phone support.
Reason for choosing TOP PRODUCER
It was 15+ years ago....I don't remember.
Vendor Response
Donna, thanks for your feedback; we are sorry to hear about your experience. Live chat support lets us provide assistance as quickly as possible. We serve 6x as many customers from live chat & email rather than phone calls; wait times are <1 minute. We've received positive feedback on this service & speak to customers over the phone and use screen shares/video when it makes sense. Regarding Top Producer Classic (8i), we maintain the functionality for as long as possible. Sometimes we have to sunset features due to external factors (e.g. Google making API changes), and sometimes it's just not technically possible to support certain features, as they're based on 15+ year-old technology. We are bringing agents the tools they need to be successful today via our next-gen CRM, Top Producer X. TPX is built on a modern tech platform, allowing for more updates & modern features. We are very sorry for the issues you've experienced & will be in touch to see how we can help.
Replied September 2022
Joanna
Real Estate, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Pearce Review on Top Producer
The people behind the system have always been available and friendly. There are a lot of great features
PROSI like having the ability to have my leads connect with the program and have a drip campaign start asap. Being able to stay on task and have buyers and sellers where future or past clients on a campaign to follow up on. Love that the product is connected to the mls.
CONSThere are no letters unless using their old system. Previous systems were a lot easier to navigate. The price is very high, double that of other systems I have had previously.
Reasons for switching to TOP PRODUCER
switched companies and no one at IXACT would call, or email me back for over 2 weeks. I did not see that as a good way to start buisness
Christopher
Real Estate, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Great Value for the Money.
I give it a 9/10 so far. I know I am not utilzing all of the features but I am sure I will as I become more familair with the software.
PROSCustomer support has been fantastic so far. My rep, [sensitive content hidden] was very organized & helpful.
CONSNothing so far but as I dig into it more I might have some objections.
Reasons for switching to TOP PRODUCER
I switched over from Keller Williams Command which was not a option to select above. Left the company & was cut off from the Platform.
Bruce
Real Estate, 1 employee
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed September 2022
Out of date program
Employees are responsive, but the program is lacking
PROSVery little currently. The system is not meeting my current needs.
CONSTPX does not work with my calander and does not sync with google
Reason for choosing TOP PRODUCER
It met my needs at the time, over 15 years ago, but today, not so much
Vendor Response
Sorry to hear about the recent issues, and thank you for taking the time to let us know. We are committed to bringing agents the tools they need to be successful today, which is why we continue to focus on our next-gen CRM, Top Producer X. As you mentioned, Top Producer Classic (8i) is based on 15+ year-old technology, while Top Producer X CRM leverages modern technology and up-to-date features that will continue to evolve with user feedback. We are very much building the product based on feedback we are getting from our users, so we would love to hear what you would like to see in the program! Lastly, there are no current issues with calendar sync and Google, so please reach out to our Customer Care team. Our team is always ready and willing to help in any way we can, and is available via live chat Monday - Friday, 7:30am - 4pm Pacific.
Replied October 2022
Melissa
Real Estate, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed November 2023
Top Producer/Smart Targeting
Terrible. I am trying to cancel, but they want me to pay additional money to do so.
PROSSeemed like easy setup, but ended up being not so easy due to system changes that have glitches.
CONSCustomer service is poor. They promise fixes and updates, but fail to provide either. Yet, they still charge full price every month.
Reason for choosing TOP PRODUCER
I didn’t. I used multiple and found the others to have higher ROI.
Vendor Response
Hi Melissa, sorry to hear you weren't happy with your experience. Customer service and ongoing product development are top priorities and something we put a lot of effort and attention towards. We are sorry if your experience didn't reflect this. We are currently investigating your situation to see if there's anything we can to do improve. Please contact us to see how we can help further.
Replied December 2023
Brian
Real Estate, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
My take on Top Producer
Overall, I enjoyed using Top Producer. The biggest hurdle is getting team members to use the software.
PROSI enjoyed using Top Producer as a team leader. I was able to distribute leads to team members & could see their notes with the client.
CONSIt's not really a "con", but Top Producer has SO MUCH content (emails, drip campaigns, etc) baked in to the software, that it can seem overwhelming to an agent (especially a NEW agent).
Reason for choosing TOP PRODUCER
Team functions were a must for us when we purchased Top Producer.
James
Real Estate, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2024
Real Estate Agent User for 20+ years
Been using it for 20 years, so it meet most of my needs. Bottom line, I use it.
PROSPretty user friendly. Support has always been pretty good.
CONSNo pre-prepared action plans with updated content. Have to create your own.
Hector
Real Estate, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2024
Hector Experience with Top Producer
Overal TP is a great system to manage my Database.
PROSEasy and Clear one screen where to manage my Database
CONSConstant problems with my email integration validation; and, not accepting a secondary email address in conjuction with my primary email address.
Reason for choosing TOP PRODUCER
I was using TP in the past before. I felt confident that I will get the experience I needed for the money I was paying for,
Stephanie
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2019
Top Producer in real estate
Our experience has been good overall. The customer service is terrific! What I love most about customer service is the clock to chat feature. Agents are always ready and able to answer my questions.
PROSIt is very robust! I love the way you can add tons of information about a contact. I also really appreciate the “Coach”. It reminds me to be in contact with 5 new people every day based on parameters I set up for different contact types. I also like how easy it is to send an email to select contact types making it even easier to stay top of mind.
CONSThe thing I dislike most is the way that contacts have to be entered when there is a household of two or more. For example, I help a husband and wife list and sell their home and buy a new one. I am normally working with both parties throughout the process and build a relationship with both. Unfortunately, Top Producer requires two individual records of I want both individuals to be included in the Coach feature, market snapshot and other very powerful tools. On the other hand, by creating two contact records for the same household, I have the risk of duplicates when sending a mailing. Plus that means there are two records to update with changes and notes.
Reason for choosing TOP PRODUCER
MoxyWorks was a benefit provided through my broker. I wanted my data and records to be fully portable if I chose to leave my company - which ultimately I did!
Vendor Response
Thank you Stephanie for your feedback! We're happy to be a part of your business. Our next generation CRM is currently in beta, you can save multiple phone numbers and emails under one contact. You can check it out using your username and password here : https://CRM.topproducer.com.
Replied January 2020
Julianne
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
BEST CRM for Real Estate E V E R!
My experiences with TopProducer have been nothing short of fabulous! The customer service is amazing and every person I have ever needed to speak with at TopProducer has been friendly and knowledgable.
PROSTopProducer is a complete CRM with so many features that Realtors need! From contact management and lead conversion, to transaction management - this is the sole reason I have been successful as an individual agent for over 15 years and now my entire team of basically brand new agents are also incredibly successful as well!
CONSTo be perfectly honest - there isn't anything I don't like. It does everything I need to manage my business and my team! I'm excited about the new features coming out in 2020! This just keeps getting better and better!
Reason for choosing TOP PRODUCER
My team, which consists of mostly new to business agents, all love using TopProducer and are enjoying all the features that are available to them for their listing and sales and they are converting leads and following up with clients easily and efficiently! TopProducer is making my job as a Team Leader easy to check on team productivity and address any situation quickly and easily and gives my agents a lot of confidence to excel and still have a life outside of real estate! This was my goal: life and business in total balance and TopProducer provided this and more for me and my team! Thank you TopProducer for this awesome system!!!
Vendor Response
Thank you Julianne for your feedback! We appreciate being a part of your business!
Replied January 2020
Stacy
Real Estate, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed September 2022
Stacy
Not great, no live body to talk to. Customer service is no longer the key component of this product.
PROSI loved it when there was live customer service.
CONSI've used Top Producer or had the product for over 25 years. The live customer service use to be the best in the business! It was the main reason I recommended the product. However, when discovering my website was not function correctly with the idx, come to find out it was no longer available and it took weeks to work out thru massive emails and chat boxes. The whole thing could have been resolved, much like most thing, very quickly if a live person answered the phone! Funny thing is, you can get a live body immediately in sales!! That was the only way I got anywhere with my major problem. I'm no going to be shutting down my website soon, once my new site is set up, due to the lack of live body customer service. Who wants to pay for a service and be told when you call in that it will take 2-3 days for a response. Or you other option is to spend an outrageous amount of time typing and waiting for responses in a small little box. Clearly Top Producer has changed and regrettably service has gone down.
Reason for choosing TOP PRODUCER
As previously stated, the customer service use to be top rated. Easy to call in and get a live body and resolve your issues, which were very rare, quickly. Now no live bodies. I think they have robots answering the chats boxes as well.
Portia
Real Estate, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
Solid Real Estate CRM — It Could Be Better
Top Producer X is an easy, intuitive & visual way to nurture your contact list and sales pipeline. There is a bit of a learning curve to configure the settings, import your contacts, and setup the software. It includes well-documented support and regular training sessions that offer an ongoing refresher. The Market Snapshot and Action Plans help diversify my marketing mix and spark strategic follow-up conversations. This CMS software makes a solid supplement to the CRM our brokerage provides.
CONSMy clients have said the Market Snapshot reports look clunky compared to similar valuation alerts they receive. Granted, it works well and the numbers are on par with other AVMs; however, the front-end UI could use some modernizing. I also dislike how Market Snapshot only integrates with TP Websites, which are again very limited versus similar options. Really wish there was a simple widget to easily embed this functionality. Lastly, I hope there will be self-serve billing options in the future. Calling or emailing in with updated payment info is rather inconvenient.
Reason for choosing TOP PRODUCER
More robust CRM software suite than other real estate Contact Management Systems. The lead nurture Action Plans are easy to automate and customize.
Vendor Response
We are so happy to hear that Top Producer is helping you have meaningful conversations and stay in touch with your clients! Helping you build lifelong relationships is our primary goal. And thank you for the feedback regarding Market Snapshot. We will continue to evolve our products based on customer feedback like yours, so we appreciate your thoughts. And you'll be happy to hear that self-serve billing options are in our plans, so stay tuned!
Replied January 2023
Bill
Real Estate, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed September 2022
Top Producer was a good CRM
i have used top producer for many years . Top producer 8i seems to have lost much of it functionality and it seems that online customer support is not very good so i would no longer recommend the product
PROSability to contact clients with mass emails up to 1,000. I really liked the ability to track my business expenses
CONSThey used to have excellent customer service you could speak with someone on the phone. This is no longer possible. I have lost many of the functions on topproducer 8i and without phone customer service it takes too long to get answers to my questions
Vendor Response
Bill, thank you for your feedback and we are sorry to hear about the issues you've experienced. Regarding Top Producer 8i, we know that thousands of real estate professionals use Top Producer 8i on a daily basis and rely on it to run their business. So, while we will continue to evolve our next-gen CRM, Top Producer X, we want to assure you that Top Producer 8i is also a top priority for us. And regarding live chat support, we are able to serve many more customers using live chat and email, but rest assured, the level of service you receive is the same. We also continue to speak to customers over the phone and use screenshare or video conferencing when it makes sense. If there's anything we can do to help, our team is here for you.
Replied April 2023
David
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2022
Stay away
I have used top producer for almost 20 years and due to their new "upgraded" TPX which we are all forced to use, I am forced to leave. TPX is brutal. No support. Super buggy. Stay away!
PROSTP 8i was good but not working anyway. We were forced to upgrade to TPX.
CONSTPX is very buggy. During the switch over all templates were lost for me and all other customers.
Vendor Response
We're sorry for the recent troubles with Top Producer Classic (8i). And would like to assure you that these issues were not related to our next-gen CRM, Top Producer X, but rather a one-time migration event that was related to the separation of Top Producer from our previous parent company. Now that the migration is complete, we will continue to focus on Top Producer X and developing the tools agents need to be successful today. Top Producer X leverages modern technology and up-to-date features that will continue to evolve with user feedback. Lastly, we'd also like to assure you that our team is always ready and willing to help in any way we can. The team is available via live chat Monday - Friday, 7:30am - 4pm Pacific and continue to speak to customers over the phone and use screenshare or video conferencing when it makes sense. If there's anything we can do to help, please let us know.
Replied May 2022
Roz
Real Estate, 2-10 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
Good Product for Transaction Mgt pay attention to the contract
The experience with Top Producer is good, the customer support is polite and helpful. Do pay attention to the contract when signing up. You can't get out of the agreement easily and if you sign up for a bundle you are in it for a 1 year contract. My recommendation would be to sign up for the basic plan see if it works for you then go on to a bundle plan. I did the reverse, and later switched companies where I didn't need the website or Market Snapshot etc and it I couldn't adjust easily I was stuck paying for it for 5 months at $114/ a month and not using it.
PROSWe had used Top Producer from 1999 to 2010 an decided to buy it again because of our past success with the transaction plans. I think Top Producer is a good suite of products for the right person. Activities management is probably the best feature. It's great to use when you have a transaction coordinator.
CONSLearning this product is time consuming. Plan to spend the time to immerse yourself in this. I personally did not find it to be intuitive but I'm not the best at technology. I think if you are a single agent this may not be the easiest option. If you have a good administrative assistant that has the time to learn this and dig deep, I've found assistants really like the plans.
Reasons for switching to TOP PRODUCER
I switched companies didn't need the entire suite I had signed up for, and wasn't able to get the pricing down to something reasonable for the basic plan.
Vendor Response
Thank you for your feedback Roz! We appreciate being a part of your business! Ease of use is big focus for us in the new Top Producer? X!
Replied April 2020
Mike
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
A Game-Changer for Real Estate Professionals - Top Producer CRM
My experience with [sensitive content hidden] at Top Producer was outstanding! He provided excellent guidance, helping me skillfully navigate through the system. His thoughtful approach significantly enhanced my experience with Top Producer, making it truly exceptional!
PROSAs a real estate professional, I've found Top Producer CRM to be an invaluable asset. Its real estate-specific features, particularly in lead management and follow-up strategies, are tailored perfectly for the industry. The intuitive interface and seamless integration with other tools, like MLS listings, significantly streamline my workflow. Additionally, the mobile app is a game-changer for managing tasks on the go. Coupled with outstanding customer support, Top Producer CRM stands out as a comprehensive, user-friendly solution that has transformed the way I manage my client relationships and business operations.
CONSWish it would integrate better with my Wix website for lead management
Ken
Real Estate, 1 employee
Used less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2020
Don't waste your time or money with this one.
The Top Producer system will create more headache and stress in your life when you are trying to do the opposite. Then they stick it to you with a cancel fee of 5 months service upfront to cancel. Don't put yourself in that position with these people, they couldn't care less about you and your business goals. Find another company that you can have an honest business building partnership with...
PROSI found no redeeming quality to this product.
CONSIf you purchase their website with the crm, it's a joke. It won't load on certain browsers. You will have to purchase additional subscriptions they do not disclose. IDX is very crappy and unprofessional, unless you purchase from 3rd party and install on your site. You will also need to purchase a security subscription neither of these are disclosed when you subscribe to their crappy service. The snapshot feature also did not work for me. It could not locate my own home to test the system. Very disappointing. How can you send this out to potential clients if it doesn't even work when you test it on your home. No confidence in this product. All of this took weeks to figure out by the way because their customer service is lousy. Additionally the sales rep also misled me to believe you could send text with the crm. Yes, you can but you can not in a follow-up campaign. If you use a 10 day follow up that includes text, that's a no go. It can't do that... Furthermore, when I got fed up with this lousy system and the lousy customer service, I tried to cancel. Oh, you can't cancel unless you pay us our ridiculous monthly fee for 5 months. It's a total scam, they can trick you into wasting your time and money, then when you had enough and want to cancel they refuse to cancel your billing. They want 5 months up front or they will bill your card to the end of a 12 month contract they never kept their end of the agreement on... Scam Scam Scam
Reason for choosing TOP PRODUCER
I choose TP because they had me believe that I could use the text feature in a follow up campaign, which you cannot unfortunately.
Vendor Response
Thank you for your feedback Ken. We are disappointed to hear about your experience and we will investigate the issues you had
Replied September 2020
Michael
Real Estate, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Top Producer is a key part of my business.
I have had Top Producer for 31 years, before it became an internet program. I have always found it to be indispensable. Invaluable in so manu functions to support an active Realtor. There is a learning curve for anyone starting to use it but your tech support team are fabulous. They have an abubdance of knowledge, skill and patience.
PROSControl of my database with entry of all listings, closings,activities and events One click posting of emails to appropriate client "Activities completed". Personalized emails directly from the client data page. Calendar and reminders. Marketing. Easy to produce attractive flyers. Income and expense tracker
CONSI haven't checked recently but Market snapshot was not available in Canada. I realize this is not a Top Producer decision but rather an overly protective canadian industry. It would be good to have it.
Vendor Response
Thank you for your feedback MIchael! We appreciate being a part of your business! We will reach out if Market Snapshot becomes available in Ontario!
Replied April 2020
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed July 2022
Constellation R/E Group Destroyed Top Producer
Great for 20yrs but completely ruined in the span of about 7 months. They have completely derailed our systems, lost our data and cost us a lot of additional dollars and headaches.
PROSOriginally it was highly customizable and worked great for decades. Constellation Real Estate Group purchased the system and botched the data transfer. They lost all of you historical communication email and letter templates and were unapologetic about how much this cost my team to recreate. Then to top it off they doubled their prices.
CONSit is down all the time and the keep scaling back the features to try to get you to sign up for their new system which is a Joke!
Reason for choosing TOP PRODUCER
We when with TP over 20 years ago and are now looking for alternatives as it is no longer a viable system and overly expensive - Constellation also owner Market Leader so that is probably in the same boat.
Bonita
Real Estate, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
I cannot do my job without it!
I have been using it for 17 years, since we synchronized with floppy discs. I have tried others, but keep coming back to Top Producer.
PROSLove that it keeps me organized, easily apply automated plans to transactions and to clients. Top Producer makes me look good.
CONSI don't like that they have removed the function to print letters (we have some clients with no computers and/or email), and I am not fond of the feature that creates "relationships" as it does not work well for printing lists. I have had to go in and remove all the relationships that I created, so that my lists are accurate.
Reasons for switching to TOP PRODUCER
One got too pricey and the other is certainly not user friendly.
JOSEPH
Real Estate, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
Long time Top Producer user
TP works ok in it's current form, but has a long way to go in order to be fully functional for REALTORS who actually use it for everything real estate.
PROSI have been using Top Producer for over 30 years. What first attracted me was the fact this was one of the only products designed for real estate use. I have looked at other products that claim to be better but all have fallen short.
CONSThe newest version of Top Producer is missing so much functionality that it made me start looking at other alternatives. Please review older versions of TP and learn. Development team should really listen to us long time users more!