--- title: "Crelate Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Crelate. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Crelate is a good fit for you!" source_url: "https://www.softwareadvice.com/recruiting-agency/crelate-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Applicant Tracking Software](https://www.softwareadvice.com/hr/applicant-tracking-software-comparison/) / [Crelate](https://www.softwareadvice.com/hr/crelate-profile/) / Crelate Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/crelate-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/crelate-profile/alternatives/) # Crelate User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 443 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.5/5 - Value for money: 4.5/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 262 reviews (59%) - 4 stars: 151 reviews (34%) - 3 stars: 24 reviews (5%) - 2 stars: 3 reviews (1%) - 1 star: 3 reviews (1%) ### Most mentioned pros - Most importantly, their powerful search functions when combined with email/text/phone call automation tools is the key to run a full desk twice as fast. - Crelate has a great high volume data import ability and runs seamlessly with most 3rd party applications which eliminates repetitive administrative tasks. - The CRM is great if you're looking to track applicants, post jobs, screen talent, as well as provide robust options to create a sales funnel. ### Most mentioned cons - The Crelate Chrome extension is useless and does not work. When loading PDF files from LinkedIn, Crelate does not populate city. - There's some inconsistency in the search fields available in various sections of the tool, Contacts tab vs Advanced Search vs Job Opportunity searching for example. - The chat robot keeps sending references that do not help to solve the problem, During the training courses the instructor normally talks around your questions or give a political answer. ## Crelate customer reviews Showing reviews 1-25 of 443 (page 1). ### Very Pleased Partner! - Overall rating: 5/5 - Reviewer: Brian B. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The Process from Sales to Onboarding and Training was all done with highest regard for customer care, timeliness, accuracy and responsiveness. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Process from Sales to Onboarding and Training was all done with highest regard for customer care, timeliness, accuracy and responsiveness. #### Cons The inability to change Pik List options after data was migrated. It would be a helpful tool to be able to update. #### Reasons for choosing Crelate Functionality, more in line with the ATS we had used - proprietary system #### Reasons for switching to Crelate Combine 2 systems into 1 and more functionality --- ### Crelate is Great - Overall rating: 5/5 - Reviewer: Morgan F. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, our experience with Crelate has been extremely positive. The system is user-friendly, offers a wide range of features and integration options, is competitively priced, and backed by a responsive support team. I would confidently recommend Crelate to any organization seeking an efficient recruiting solution. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Crelate has been an outstanding partner for our organization. From implementation through ongoing support, their team consistently responds to our needs quickly and efficiently. The software is intuitive and easy to use, enabling our team to double our recruiting and onboarding volume without adding additional staff. This level of growth simply wouldn’t have been possible without Crelate. #### Cons The only drawback we’ve encountered with Crelate is that its databases are segmented, meaning you can only generate reports from one table at a time (Contacts, Placements, Opportunities). However, our organization was able to overcome this limitation by integrating Power BI, making it a non-issue for us. #### Reasons for choosing Crelate Cost effective and ability to customize the product. #### Reasons for switching to Crelate CATS was sunsetting their product and we needed to switch to a new ATS. We also hosted information in excel spreadsheets and Sharepoints which was not a sustainable option for our team. We needed a software to recruit, onboard, and hold all of the necessary information. #### Vendor response Thank you so much for the kind words! We truly appreciate your partnership and are grateful you chose Crelate. Your feedback means a lot to our team. Replied February 2026 --- ### Casey- Crelate User Review - Overall rating: 4/5 - Reviewer: Casey W. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Crelate is the third ATS we have used and it is by far the most organized and beneficial to our company. It allows very easy and open communication as well as quick access with the app they offer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how easy it is to track applicants in the system by changing their status in the hiring process. You can also link your email and online calendar to Crelate so you get email and calendar updates regarding interviews, etc. #### Cons Overall I like everything about Crelate software, the only thing that is a con is how the system doesn’t always catch duplicate entries of candidates and having to manually merge records. --- ### Tried a ton and Crelate is still our fav - Overall rating: 5/5 - Reviewer: Taylor D. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall experience is just like I have said in the Pros section. It has been great. We trialed dozens of other ATS systems and after that came back to just loving Crelate. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer Support. Customization. And the general ease of use of Crelate. At the very least I know if I face an issue, [sensitive content hidden] is a simple call away. She will always step in and help. #### Cons There are a few features in terms of automation that could be improved. I say that, but every time I have used an automation tool it does as much damage as it saves time really. #### Reasons for switching to Crelate Because Crelate was simpliere and had way better reporting tools. --- ### outstanding service - Overall rating: 5/5 - Reviewer: Londa B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have not fully moved over to Crelate yet, but so far the implementation has gone well and we are looking forward to a long term relationship with Crelate. They were great at customization to make things work for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the customer service and the implementation went better than expected. They did a lot of customization to make it right for us. #### Cons Its too early to say as we are not fully on Crelate but so far we like the product and am looking forward to diving into the new system. #### Reasons for choosing Crelate we wanted a system that could not just find candidates, but work with the sales and then end to end where we could pay our employees and then bill our clients. #### Reasons for switching to Crelate the searching is not the greatest. We would find candidates in other tools and later find that they were already in our system #### Vendor response We love hearing this - thank you! Our implementation and support teams will be thrilled to see your feedback. We’re excited to keep supporting your growth. Replied February 2026 --- ### Excellent support and migration process - Overall rating: 4/5 - Reviewer: Trish B. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent service and migration process and the project folks ensuring that all tasks were done (by us and them) on time. Our consultant, [sensitive content hidden], was simply amazing! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer service and assistance from the Product Consultant, [sensitive content hidden] throughout the process. She saved us hours of headache with her expertise and excellent training. #### Cons The inability to convert a type of job to another type of job (like non timekeeping to timekeeping) without starting over. #### Reasons for choosing Crelate Reporting features, integrated features that do not cost more, overall value for the cost. #### Reasons for switching to Crelate Poor and delayed customer service. Very expensive. Add on integrations, such as campaigns were not available. --- ### Crelate Review - Overall rating: 4/5 - Reviewer: John S. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Very good. Perhaps Crelate can update its platform for the interview process, notes and stage of process with a spreadsheet using drop downs in the cells. This would make things simplified, and everything is in front of the user. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability to post jobs on several platforms. #### Cons It's easier for me to use and excel spreadsheet to name candidates, job orders, stage in the interview process and notes. It's easier and the spreadsheet with all information is in front of me. #### Reasons for choosing Crelate I'm already using Crelate and have no reason to switch. --- ### Bennetts fantastic review - Overall rating: 5/5 - Reviewer: Bennett R. - Verified reviewer: Yes - Industry: Human Resources - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really appreciate how expansive it is. Its yet to lack a feature that I needed. I really liked working with Lauren. She is great! #### Cons I really dont know what to say. It worked very well and we were satisfied. There are always gonna be some growing pains moving from one system to the next but Crelate is overall great. #### Reasons for switching to Crelate It was expensive and Crelate seemed to perform all our necessary functions. --- ### Best in Class ATS - Overall rating: 5/5 - Reviewer: Charles B. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered I run a small full cycle technical recruiting agency and have used Crelate for years, which has been exceedingly more powerful than other ATS software I have used in the past. Their mass data imports and 3rd party software integrations from job boards to email/phone/text automation is best in class. Crelate support is also the fastest and most helpful I have experienced as well, which helps eliminate any downtime. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Crelate has a great high volume data import ability and runs seamlessly with most 3rd party applications which eliminates repetitive administrative tasks. Most importantly, their powerful search functions when combined with email/text/phone call automation tools is the key to run a full desk twice as fast. #### Cons Data exports are raw zip files and need to be combined after download. #### Reasons for choosing Crelate Crelate UI showed more data and integrated with other apps more easily. #### Reasons for switching to Crelate Needed more data preview and the ability to cross reference multiple sides of the business from clients and job descriptions to contact profiles and resumes. --- ### I tried another ATS first and I wish I would have just gone with Crelate from the beginning... - Overall rating: 5/5 - Reviewer: Star L. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great, pleasant all the way from the sales to the set up. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I was torn between Crelate and another ATS and I wish I would have gone with Create from the beginning. Unfortunately I went with the other ATS that had so many features and not a streamline way of usage that it was hard to use all of the features available. Crelate offers many great features AND they are user friendly. Starting with Crelate would have been a game changer. #### Cons It would be great if there was an extra check in call after a month or so (even if it needs to be paid for) just to make sure everything is flowing correctly. It's nice that there is one after you switch over but sometimes questions come up after you have been in the flow of using the system more. My main reason for going with the other ATS at first was because they had similar prices but offered more users. Having a feature where I could have had a part time or admin access for a smaller cost would have probably stopped me from going to the other ATS in the beginning. #### Reasons for choosing Crelate Cost, user friendly, sales rep, ATS & CRM. #### Reasons for switching to Crelate The prices were similar but ATS allowed more users and we were not sure how our team would be growing so we went with them first. Their features were great but it was not user friendly so since Crelate stood our in ease of use I made the switch. --- ### Useful but Cluttered - Overall rating: 4/5 - Reviewer: Elli F. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I think Crelate is an okay alternative to Avionte, but its cluttered setup makes it difficult to adapt to. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Mass emails, bulk texts, and easily access templates for all is perfect. The map options when doing radius searches of clients or candidates is great once you figure out how to access it. #### Cons I had the activity feed and wish I could remove it or filter it so I only see my activity. The cluttered appearance of the app is frustrating as well, making it hard to access when using a smaller screen. Ring Central isn't integrated properly and can be unresponsive or will ring at random when no calls are coming in. RC isn't very accessible friendly within Crelate and is easier to use outside of the browser, but you're still getting duplicate calls/text/notifications from all. The radius search is complicated to access and should be available within a list - it's frustrating to have to double back multiple times to get back to the list I was on. Candidate updates and movement on lists is frustrating - I'm making calls to 150+ people and any updates made to a candidate profile will remove them to another portion of the list which can make tracking who I've called while I'm making the calls very complicated. Imported candidates often have missing information despite it being clearly noted on their resume. Resume imports have so many errors it's often easier to import manually. Past jobs import as being current and there doesn't seem to be rhyme or reason to it. Your Chrome extension isn't great - I'll try to import a LinkedIn profile and the current employment dates disappear when I try to select the employer (because Crelate NEVER pulls that information correctly). #### Reasons for switching to Crelate We were unable to bulk email and track candidate activity --- ### Crelate - Great decision - Overall rating: 5/5 - Reviewer: David A. - Verified reviewer: Yes - Industry: Human Resources - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Selecting Crelate was a great decision that we made when we started the company. System conversions can be very disruptive but having one ATS all along that develops as you do has been super helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Crelate is very intuitive and user friendly. Cost is reasonable compared to other similar applicant tracking systems. What I like best is that they are continuously making upgrades and improvements which improve functionality without slowing you down. #### Cons We have been using it for 8 years and it really has worked out great for us. My only regret is that I don't maximize all of it's functionality. But that's more a factor of running a busy desk as opposed to anything negative about Crelate. #### Reasons for choosing Crelate We chose Crelate because it was cost effective and easy to use. #### Vendor response Dear David, It's wonderful to hear that choosing Crelate was a great decision for your company and that our platform has served you well over the past 8 years. We appreciate your acknowledgment of our continuous efforts to upgrade and improve Crelate's functionality. We understand the challenge of leveraging every feature due to the demands of a busy desk, and we're here to support you in maximizing the system's full potential whenever you're ready. Thank you for your continued trust in us, and we look forward to growing alongside your business for many more years. Best wishes, Crelate Team Replied March 2024 --- ### It's ok, but it isn't great - Overall rating: 3/5 - Reviewer: Jeff K. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Their US based support is pretty good. My encounter with offshore support wasn't. Certain things that should be part of the base package are not such as email journaling across multiple domains. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Visually appealing. Pretty easy to use. Support is decent. It especially helps if you send a video so they can see what you're seeing. #### Cons Seems like they try to nickel and dime you for everything. As recruiting has evolved, you would think things that should be part of their base package would be there. Instead, they want you to upgrade to a higher level offer to get those things even thought they raise their price every year. If you import records via csv you can only import 100 records per worksheet and 1,000 records per workbook at one time. There is also a limit on the number of records you can export from the database at one time. #### Reasons for switching to Crelate Felt like a product from the 90's. Didn't have all the functionality we wanted as recruiting evolved. #### Vendor response Thank you for the review. We appreciate the feedback, as it helps us improve. We welcome the opportunity to discuss your requirements and how Crelate can better serve you. We think there may be a misunderstanding on the csv, we'd love to reach out to you to ensure we're aligned. Please feel free to reach out with this and any other feedback or questions to support@crelate.com. We value your input and are committed to providing the best experience. Replied September 2024 --- ### Crelate Review - Overall rating: 4/5 - Reviewer: Alexis G. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall great aside from a few small issues #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy setup and integration fantastic support Does everything I'd need it to do for the most part #### Cons Some functionality on the portal, how jobs are displayed (only filter is location) Resume parsing is NOT good Email formatting has issues #### Reasons for choosing Crelate pricing, functionality, ease of use and implementation, support level #### Reasons for switching to Crelate virtually no support terrible reporting not good search capabilities no email capabilities very difficult to use reporting - terrible Crelate has solved all these issues! #### Vendor response Thank you for your detailed feedback on Crelate. We're glad to hear that our pricing, functionality, and support team have met your needs, particularly compared to your previous experience. We'll share your feedback with our product team. Your satisfaction is important to us, and we appreciate you choosing Crelate for your recruiting needs. Replied October 2024 --- ### CRM is lacking - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered In terms of a CRM, Crelate lacks advanced search and sort capabilities. In certain areas, you can only sort lists of clients and contacts by most recent date. Their mass email limits are really oppressive, and selecting lists to mass email is difficult. They also created a TON of duplicates during our data integration process. We had to do a lot of manual work to categorize sales contacts vs candidates. I can't get a good call flow because every time I log an activity on a sales contact, the entire list re-sorts by most recent activity date. I then have to find where I left off, which can be hundreds of rows down by that point. Creating lists is aggravating because I can only add sales contacts to email campaigns in batches of 100, and even then, there is a bug that keeps showing the original quantity of contacts from the list, so I can't tell how many more times I need to click to the next page and add the next 100 sales contacts. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It integrates pretty well with RingCentral for click-to-dial #### Cons During our demo process, we were told by two people that we can send an unlimited number of emails a day. They don't tell you that they mean an unlimited number of INDIVIDUAL one-off emails. I told them the quantity of emails I need to send on a daily/weekly basis and they said they can handle it. This was untrue. #### Reasons for switching to Crelate We were told their mass email capabilities were great. We are at their highest tier and I can only send in batches of 2000 at a time or 5000 a day. --- ### Adaptable for your business' needs - Overall rating: 5/5 - Reviewer: Adam R. - Verified reviewer: Yes - Industry: Human Resources - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used Crelate for 10+ years. I know there is more I can get out of Crelate but haven't used it to the fullest because backend set up can be confusing. I'm content with the level of complexity I get out of it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Levels of complexity based on how you want to use it. #### Cons New set-ups and changes are confusing to navigate. #### Reasons for choosing Crelate Better Job posting options with Crelate and better Candidate management process. #### Reasons for switching to Crelate I was not in charge at the time of the migration. I believe it was price. #### Vendor response Thank you for being a loyal Crelate user for over 10+ years! We're pleased that our platform's flexibility lets you customize the complexity to your needs. We appreciate you highlighting our job posting options and candidate management process as key strengths. Here's to many more years of partnership! Replied October 2024 --- ### Good Product, lots of options - Overall rating: 4/5 - Reviewer: David O. - Verified reviewer: Yes - Industry: Human Resources - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience is good, they are a great company, responsive and with some effort and learning, users will be able to leverage a strong ATS. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Tons of functionality, but gets confusing to navigate and make work for the business. #### Cons Confusing with so many options, and really feels to us like their goal is upsell upsell upsell... #### Reasons for choosing Crelate Liked the workflow a bit better, and the look and feel was nice. --- ### Crelate Review --- Need better search options - Overall rating: 4/5 - Reviewer: Denielle S. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall my experience has been good but merging multiple records isn't always easy, limits on # of emails sent daily through campaigns is hindering and search options are confusion -leading to contacting same candidates over and over unintentionally. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like that I can easily pull in resumes from places like indeed and LinkedIn. I like the ability to send campaigns and text from candidate profile. #### Cons I don't like that there are so many ways to search for candidates, almost always resulting in different results. It's also hard to not contact someone already recently contacted. Not sure if I should use -- last reach out date or last activity date. I also don't like that between 3 recruiters we can only send a total of 2000 emails via campaigns. #### Reasons for switching to Crelate Not sure --- management made the decision. #### Vendor response Thank you for your detailed review! While we acknowledge there's always room for improvement, we're glad you've found our platform to be versatile and intuitive, and we particularly appreciate your feedback about our customer service. Looking forward to continuing to evolve and serve your recruiting needs. Replied October 2024 --- ### Great experience overall - with just a few improvements, it would be perfect. - Overall rating: 4/5 - Reviewer: Britanny S. - Verified reviewer: Yes - Industry: Human Resources - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I think Crelate has some really great features and has helped me with staying organized in my high-volume workflow. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I love the ability to create sequences and tasks to better track my work. I also love the ability to send out mass campaigns. Being able to create opportunities and pipelines within each opportunity w/ a bit of modifications is also really good to have. #### Cons Better automation and higher volume for bulk texts. Only being able to send 25 bulk texts at a time (I'm used to being able to send 100 at a time) has really been a time suck for me, especially being in high volume recruiting. It takes 2 minutes for each bulk to go through as well. I also think that there should be an option for automated texts on sequences - the ability to create a sequence is grate, but having to wait for the sequence to refresh to the next step and then manually hit SEND for each text step of a sequence is an EXTREMELY tedious task! I also find it a bit frustrating that I cannot add an image in my email campaign as easily as I can in sending an email manually - it does not seem to work as well in that regard. It would also be nice to not have a limit for sequences as I create them for my call blocks and have to deactivate one to be able to create another at this point in time - even though we are a tiny team, we are a team with a lot of tasks! I also think there should be an option to mute the RingCentral incoming calls - while Google Chrome is the preferred browser, I find myself using Firefox because I can easily mute tabs vs having to mute the whole site on chrome. I always have more than one tab open, so if I am taking a call and another call is incoming, it will ring in Chrome, but in Firefox, I can simply mute the tabs that I am not taking calls on and there is no ringing. #### Vendor response Thank you for your detailed feedback! We're glad Crelate's sequences, campaigns, and opportunity tracking features are helping you stay organized with high-volume recruiting. Your thoughtful suggestions about our texting and automation features are invaluable for our ongoing improvements. We appreciate you highlighting how Crelate helps manage your busy workflow! Replied October 2024 --- ### We Love Crelate <3 - Overall rating: 4/5 - Reviewer: Kinley C. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As the Director of Research, I love how customizable and data-driven everything is. Unbelievable how much I can learn from any given profile at a macro perspective. The Crelate support team is always helpful, responsive, and pays attention to customer feedback! I get so excited every time there's a software update. #### Cons I'd love to have more robust applicant intake capabilities...I wish we could set the application to have certain questions that when answered a certain way trigger an automated rejection email to the applicant. It would be nice to be able to pin Ring Central texts. I also use a lot of saved searches to maintain clean data in our system and they can be hard to find sometimes. I'd love to be able to 'type to find' a saved search I'm looking for. #### Reasons for switching to Crelate We had a rocky start but it was so worth it #### Vendor response We are so glad to hear that you love Crelate's customizable platform and the data-driven platform! Replied November 2024 --- ### Always room for improvement - Overall rating: 4/5 - Reviewer: Barb D. - Verified reviewer: Yes - Industry: Human Resources - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I came from being a software tester for an AMS, and even though I had a learning curve as it was new. I'm pretty happy with it. Most of my issues are that I just have to find time to learn more. I only started working on it when I joined the company 8 months ago. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like the ease of merging. I also like the color differences throughout. The search methods are fairly easy for the basics. #### Cons I have a hard time searching within an Opportunity for contacts that I hadn't emailed. So if I have a group of people in New, and some I might have emailed them and some not, I just didn't change their category, I wish I could search for a Not. Like within this selection- show me, people, I didn't call yet. Or who doesn't have a phone number?I might just not know how to do it. --- ### Good but a few issues - Overall rating: 4/5 - Reviewer: David G. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Looking to save time by automating certain functions. Also looking to help manage and work with information in a logical manner. Has been a big help in this aspect, overall very happy but would like to see my issues addresses in the future. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is geared towards staffing firms. Love the ability to automate repetitive tasks and save time! Love the ability to attach resumes to profiles and have all my info on one screen. Love the bulk lists, ability to group candidates, and graphical interface for viewing status of jobs #### Cons As mentioned, I didn't realize that I couldn't search geographically for candidates as Canada isn't supported. This is a major flaw I would like corrected. I also find the interface for doing candidate searches within the software not very graphically streamlined- feels and looks busy/clunky-not sure about the right word to use. Parsing is pretty good but does make the odd mistake. Doesn't parse off Indeed web pages. #### Reasons for choosing Crelate good reviews on YouTube #### Reasons for switching to Crelate looking for automation --- ### Critical but short of incredible - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros As an ATS, it's fantastic as far as the features to support in our day-to-day work in tracking job applicants. #### Cons The CRM feature isn't strong compared to other true CRM tools like Hubspot, ActiveCampaign, Sugar, etc. Also, some search features aren't intuitive or user friendly for non-technical minds. The customer service is lacking and make using Crelate frustrating when things aren't working or when we're trying to solve technical issues. While they do have extensive resources on "how to," often times, we don't know what are the proper keywords to search to find the right article. --- ### Best bang for your buck - Overall rating: 5/5 - Reviewer: Jill C. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros It is a relatively inexpensive site that is easy to use, allows for integration with LinkedIn, and they are constantly adding new features. We can also integrate with RingCentral for calling and texting as well as Outlook for tracking emails sent. The LinkedIn extension allows for parsing contacts into the database as well. Training and customer support is outstanding! #### Cons Nothing. We have had other ATS systems and this one seems like it is definitely catered to staffing agencies much more than others. #### Vendor response Dear Jill, Thank you for the fantastic review! We're thrilled to hear that Crelate has streamlined your recruitment process and that our integrations and support have exceeded your expectations. We're committed to continuously improving and serving the needs of staffing agencies like yours. Your success is our priority. Thanks for being a part of the Crelate community! Best, Crelate Team Replied March 2024 --- ### BEST ATS I've seen in 25 years in the industry! - Overall rating: 5/5 - Reviewer: John N. - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered Crelate has streamlined our business process and workflows and empowered us to grow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use and intuitive interface allows new users to quickly adapt, reducing onboarding and integration of team members. Crelate's licensing/pricing and provisioning model provides the flexibility to run my business as I need to, vs other ATS providers who force me to make decisions based on their terms. The metrics available are endless and are quickly and easily accessible. The data provided empowers me to track performance and lead more effectively. Crelate's ridiculously easy customization across the board ensures that Crelate molds to our needs without headaches. Crelate's highly flexible search capabilities also allow us to find what we need, wherever it is, quickly and easily. Data capture, either manually, automated or parsed is also fast and effective. Training and support are always rapid and just a phone call or e-mail away. Crelate's team is continually rolling out new features and updates in a manner that is not at all disruptive and always adds value. I'm afraid if I say that Crelate has been WELL WORTH our investment that they'll start to raise prices!!! Though it is true. As one who has investigated seemingly countless ATS, Crelate stands out as the BEST I've ever seen. #### Cons There are only two cons. The first is inherent in any great and robust ATS and is NOT really a Con: there are so many features and capabilities I have no doubt that we are underutilizing the power of this tool. While their training and support tools are fabulous I just haven't had the time to really DIVE IN to maximize the capabilities of Crelate. The second is a Con: Crelate has room to improve its ability to manage duplicates. While user error certainly contributes to the creation of duplicates, I have seen other ATS' with better duplicate management tools. That said, when a duplicate is detected it is extremely easy to seamlessly and quickly merge the duplicate records. ## More reviews [Next reviews](https://www.softwareadvice.com/hr/crelate-profile/reviews/?page=2) --- Crelate Reviews, Pros and Cons - 2026 Software Advice