Good Egg is easy to use and was fully customizable. They handle all aspects of our background checks, even things most other companies don't like pre-employment physicals. Their customer service has been fantastic. Emails are returned oftentimes within minutes. Calls are picked up quickly.

I haven't found any negatives to the service yet.

Implementation and rollout of the software was virtually seamless compared to other similar products I've worked with. The account team was fully engaged throughout the start-up process and continue to be responsive now that we've been live for ~9 months.

It would be helpful to have the ability to change the status of results for reporting purposes.

The software is very easy to navigate through! It is simple to understand and provides most of the information I need.

I like how easy it is to navigate through the software. I can easily see who has not completed their background checks, where we are at progress-wise in background checks that are in process, etc.

I don't like they the ETA's for drug screens are not accurate. This is a very important component to our business.

No problems with the software

Easy to use and navigate through. Very detailed

I wish it would generate invoices and send me monthly to my email instead of having to go in every month and check what invoices we forgot to pay:(

We use Good Egg to screen our incoming candidates so that we can maintain a safe work environment. Good Egg gives us thorough results in a very easy to use format supported by a quick and easy process that works great.

As an HR professional, I cannot say enough positive things about Good Egg. They are really great with customer service and are always timely and responsive with whatever comes up day to day. I work with a great Customer Success Manager who is proactive, knowledgeable, and easy to work with. The background check results are thorough and fast. I highly recommend Good Egg and give them two thumbs all the way up.

I really only have positive feedback on Good Egg, since we have not had any issues of note.

Implementing GoodEgg has been a huge process improvement for us. Our pre-employment checks have now been streamlined and we have been able to completely eliminate paper. I appreciate the attention to detail that GoodEgg has had from the inception of our relationship. Customer Service is top notch as well! Rep and her team are always willing to go above and beyond to help us out in any issue we may find ourselves in. They are a great partner to do business with!

- Ease of use to place an order - Intuitive portal - Easy billing and reporting processes - Awesome Customer Service that always goes above and beyond!

I can't think of anything negative about this software.

All online with no paper, and when applicants give us the correct information, we get information back very quickly.

As issues have come up we've been able to get them resolved, so I don't have any concerns at this time.

My overall experience with Good Egg has been

The product is very easy to use and the customer service has been fantastic.

International searches are lacking, particularly if an individual has soley lived internationally and not within the United States.

This software is very easy to use. Everything is easily accessible and easy to understand/follow.

There's nothing I necessarily dislike about the software. Sometime the turn around time can be a little slow, but it usually isn't too much of an issue.

I came across GoodEgg while I was shopping around for a new background checking software. We're a growing company, and were looking for the most efficient method of screening new hires. GoodEgg has been absolutely phenomenal! While the site's easy to use and provides a comprehensive product, their biggest strength is somehow their customer service department. I've been in touch with the rep for a few minor questions, and she's always gotten back with me in an almost unreasonably short amount of time. When the interview and hiring process can be long and tedious, it's nice to have GoodEgg's speedy support team on our side.

Compared to similar sites, no cons. I had been paying more money and waiting longer for completed reports using other products, and I haven't looked back.

Great experience so far.

Quick scheduling and being able to see clearly if the employee passed the background check and/or drug tests.

That you can't resend invitations to remind employees without being charged.

We are verifying or discovering the integrity of the candidates that we are in the process of hiring. But my OVERALL experience with the system is really the customer service aspect of Foley Services/Good Egg. Relative to past experiences with similar service relationships, the rep is rated #10 of 10! Exceptional with help and responsiveness.

Very easy to use based on order type we have /use at Aspen. Confirmation receipt and order number that I receive after order is placed for each candidate. Easy to use for Candidates that we are processing.

I cannot critique the software, I can only assess the ease of use of product (process/system).,

We need background checks done fairly often. We need all of our volunteers that work with children to be screned. This is a fairly easy process.

This product is easy to use. Once you fill out your application for a background check on someone, It doesn't take long, maybe a few hours , to get the results back.

I did not like the fact that it doesn't tell you the price if you happen to click the wrong "check" or if you add the state. Our bill was outrageous when we did several people and picked the wrong "check" at the beginning. Make sure you talk to the company and get all the prices.

The experience has been great! It is a huge step forward in our process and has allowed us to become a company that is current with the times.

I love this software. It allows me to check on the status of candidates at all of our plants, I can run reports that allow me to answer the questions of upper management with data, and it gives me real time information on the progress of my candidates.

It would be nice to have additional reports that are frequently asked for as a standard option that is available.

I have found that this company is quick to respond and takes doing our backgrounds seriously. From the first time we used them to now they have really stepped up their game. Thank you!

Easily accessible, they are getting faster about getting our backgrounds turned around, for the most part Kelly is quick to respond and resolve any issues we may have with the completion of the backgrounds.

Sometimes the backgrounds are not complete before they are released.

Customized background screen packages.

Not necessarily the least, but may be helpful. When clicking on link in email notification to access an individual order activation, the entire list of orders populates instead of just to that individual report.

My overall experience with Good Egg has been outstanding so far. I have had to deal with nightmares with previous vendors due to backgrounds not coming back timely and lack of communication and my experience with Good Egg has been the total opposite so far. They have provided the best services to us.

This software is seamless to use, Good Egg practically does all of the work for you.

It is not integrated with our payroll system.

I have had a great experience with Good Egg so far. They have been very helpful when we have questions and concerns, and the price is the reason we switched in the first place, so that is a plus.

The best thing about the software is not the software, but the actual people on the other end. Our account manager has been wonderful and very responsive with any questions or concerns we have.

My least favorite thing is - again - not having to do directly with the software, but the time it sometimes takes the individual counties to come back with results. This does not reflect poorly on Good Egg, but can sometimes be aggravating. Again, nothing bad about Good Egg or the software, though.

Using Good Egg has made checking references and background history very simple. When Indiana Mentor first started using this software I think a couple more training classes may have been helpful.

It doesn't take very long to get your results back. The main desktop is clean and not cluttered with things you don't need or use. The reps are awesome to work with. She has helped me out more than once.

The software seems very efficient. It seems to cover all the bases necessary for performing a complete background check.

Everything about this product is great. Easy to input the information, easy to check status, easy to read results. In addition, the personnel at Good Egg are professional and so very helpful. This started with our salesperson, executive right to our Customer Success Manager! There isn't enough room to write about all the ways in which rep has assisted us so far, and continues to do, to ensure that our Company is compliant in our overall background process. All of my questions are researched thoroughly and answered in a timely fashion.

So far, I have not experienced any difficulty in utilizing the software.

My company started using Good Egg in the last month and it has simplified our background check process! The support team representative is wonderful! The team has provided excellent support by being helpful and quickly responding to any questions that we have had in our first month of using Good Egg.

It's very easy to start an application and see the progress made on a candidate. The information presented from the report is very clear and the customer account team is great!

Candidates may have difficulty in going through the application process or understanding what information is needed before the application is officially completed for processing.

- Ease of sending the report (Email or Text) - Quick response from customer service - Layout of website to check status of report

- The ETA's aren't always up to date - The software we used previously gave us quicker results

My overall experience is satisfactory. We receive information in a timely manner. The website is very user friendly. Also, easy to access information online, such as reports.

It is easy to navigate. The system is self-explanatory. Our employees are able to complete their portion using their cell-phones, which is very convenient.

It is not compatible with some mobile devices. Employees have issues with signing the form using their cell-phones.

They are always following up on items and making sure we are happy.

It is so easy to start the process. We get daily updates, so no one needs to constantly check to see the status. Very user friendly to find items you are looking for.

Currently there is no notice if someone hasn't started the process. We just look at daily report to see if they got added.

The follow up one time on a drug screen. The candidate could not schedule the drug screen because of an error. The follow up was lacking and it took over 72hrs to get the issue fixed.

The smooth process to add a request helps us add new candidates for process with GE.

Trying to remember how to set up a drug screen. But I just dial the call center and they are very helpful.