The available customization options are great! Very few items cannot be changed (as they would affect all clients who use the software.) Overall, it is a fantastic software that allows transparency between the staffing agency, clients and crew members as all roles have access to the system with customized permissions. This is the perfect solution for any company that manages a lot of gig workers across the country!

Software is easy to ease. Support is very helpful and responds quickly. There is an extensive knowledgebase available to help crew members, clients, and admins learn to use the system. It is a complete staffing solution software that includes ATS functions, scheduling, time & attendance, and client billing with a growing list of integrations to other systems for payroll and accounting. Communication with in-field crew members is significantly enhanced as message notifications are be received by email, SMS, and app push notifications. Crew members are able to easily view all shifts available near them, show interest, and receive scheduled shifts with details. NextCrew is great for companies with many locations and allows crew members the flexibility to have multiple, email addresses, phone numbers, and even physical home addresses. This is ideal for workers who live in more than one location or like to travel frequently. One of the best features of NextCrew is the clock in & out via the mobile app which includes a local timestamp and geolocation as well as a photo of the crew member!

The software lacked a robust reporting and analytics dashboard for daily key business metrics. Also, there is not a very user-friendly way to group shifts together that you want to assign to the same person. However, I know these items are currently on the roadmap for future development.

Excellent. With any new system there is a period of learning and developing. NextCrew was there every step of the way to ensure that our roll out went as smoothly as possible. We worked through the issues and developed solutions. Within a few months our processes were running smoothly.

NextCrew continually upgrades the system’s processes and features. They listen to each client’s specific needs and provide new features available to handle those needs. They also have tech support that responds quickly to handle any issues. The crew member app is wonderful! Our staff love using it and enjoy having more information at their fingertips.

There is room to grow on the sales/client acquisition side. There is limited ways to communicate information to your client or leads that does not involve copy and pasting from the system. I know that NextCrew is looking into developing this.

We looked at other staffing software solutions before finally deciding on Next Crew. We liked that it was a clean UI, the screens were not very busy, and there were not a lot of buttons which could be overwhelming for common users. We were going through a merger when we decided to get a staffing software solution and different people were coming from different technological backgrounds, or even none at all, and so ease of use was high on our priority list. The implementation team was very helpful and customized the product to suit our industry terminologies and our quite unique business model. [SENSITIVE CONTENT], their [SENSITIVE CONTENT], was, and continues to be, hands on with our needs, assisting us as much as he can. He embodies how technology should be a solution and not a detriment to make work easier and more efficient, and dislikes when he hears us implementing a workaround.

It's a relatively "young" system but holds so much potential. We hoped the dashboard and KPIs reporting would be better. Staff reviewing their timesheets could be improved as well.

Nextcrew has given me a chance to grow exponentially. The user friendly database has made it possible for our company to keep up with client's ever changing needs. [SENSITIVE CONTENT HIDDEN] and my contact rep are ALWAYS available to assist. There has not been 1 issue that we haven't been able to collaborate with their team to resolve. The Hospitality business is already an ever changing entity and it is very reassuring that my "engine" is run by professionals who are there to help.

Nextcrew is always improving the app feature. 90% of our staff utilize the app so this has been an immense help. The ease of signing in/out at events has been a game changer. In our business it's extremely important to track hours. Nextcrew makes this task very routine. They've also given us a very efficient way of tracking day to day and year to year data. We constantly utilize the information in the "reports" section to project clients needs and pinpoint hot points. This enables us to increase/decrease staff levels as needed.

The only minor criticism would be that because they are upgrading so often I really can't keep up with what they've done at times. It's more a criticism of my team not following up after a new roll-out.

Overall, our experience has been great. It has helped us to continue in adapting to changing business landscape and keeping up with trends. Improves the ease of finding temporary work for our workforce and lightens some burden from our internal teams.

The integration with our existing business and model was as simple as it could have been. With any implementation, there are hiccups and road-blocks to overcome, what stands out here was the collaborative effort and teamwork offered by NextCrew's team. To talk about the software specifically, the amount of "control" we had as users over site configurations and permissions was impressive. Additionally, the in app messaging and notification system is a big value add.

The UI/UX could be improved, some pieces are not as intuitive as they could be or take too many clicks.