About NextCrew

NextCrew is a Software-as-a-Service (SaaS) platform that provides on-demand staffing technology to modernize the workforce management and reduce the cost of staffing. NextCrew does that by leveraging innovation and automation.

For companies who manage the on-demand workforce, NextCrew stands at the forefront of innovative process management tools built to simplify every aspect of scheduling and communication. It stands out from competitors due to the ease of integration with existing systems and advanced functionalities, such as paperless on-boarding, self-service, scheduling, timesheet management with geo-fencing to reduce manual tasks.


Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

12 Reviews of NextCrew

Average User Ratings

Overall

4.83 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(10)

10

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 12 results

June 2020

Janet from Atlantic Coast Merchandising

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Retail

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

June 2020

Ultra Customized Workforce Management for On-Demand Staffing

The available customization options are great! Very few items cannot be changed (as they would affect all clients who use the software.) Overall, it is a fantastic software that allows transparency between the staffing agency, clients and crew members as all roles have access to the system with customized permissions. This is the perfect solution for any company that manages a lot of gig workers across the country!

Pros

Software is easy to ease. Support is very helpful and responds quickly. There is an extensive knowledgebase available to help crew members, clients, and admins learn to use the system. It is a complete staffing solution software that includes ATS functions, scheduling, time & attendance, and client billing with a growing list of integrations to other systems for payroll and accounting. Communication with in-field crew members is significantly enhanced as message notifications are be received by email, SMS, and app push notifications. Crew members are able to easily view all shifts available near them, show interest, and receive scheduled shifts with details. NextCrew is great for companies with many locations and allows crew members the flexibility to have multiple, email addresses, phone numbers, and even physical home addresses. This is ideal for workers who live in more than one location or like to travel frequently. One of the best features of NextCrew is the clock in & out via the mobile app which includes a local timestamp and geolocation as well as a photo of the crew member!

Cons

The software lacked a robust reporting and analytics dashboard for daily key business metrics. Also, there is not a very user-friendly way to group shifts together that you want to assign to the same person. However, I know these items are currently on the roadmap for future development.

Reasons for Choosing NextCrew

Customization options offered and roadmap development

March 2020

Jerry from Windy City Hospitality

Company Size: 201-500 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2020

Nextcrew- Always innovating

Nextcrew has given me a chance to grow exponentially. The user friendly database has made it possible for our company to keep up with client's ever changing needs. [SENSITIVE CONTENT HIDDEN] and my contact rep are ALWAYS available to assist. There has not been 1 issue that we haven't been able to collaborate with their team to resolve. The Hospitality business is already an ever changing entity and it is very reassuring that my "engine" is run by professionals who are there to help.

Pros

Nextcrew is always improving the app feature. 90% of our staff utilize the app so this has been an immense help. The ease of signing in/out at events has been a game changer. In our business it's extremely important to track hours. Nextcrew makes this task very routine. They've also given us a very efficient way of tracking day to day and year to year data. We constantly utilize the information in the "reports" section to project clients needs and pinpoint hot points. This enables us to increase/decrease staff levels as needed.

Cons

The only minor criticism would be that because they are upgrading so often I really can't keep up with what they've done at times. It's more a criticism of my team not following up after a new roll-out.

Reasons for Choosing NextCrew

I chose Nextcrew because [SENSITIVE CONTENT HIDDEN] has always been there to help companies just starting out. I knew him from my previous company when he was just getting started and he hasn't missed a step. I don't speak with him as much anymore but he has a whole team that is readily available at any moment. My rep-[SENSITIVE CONTENT HIDDEN] has been invaluable to our teams success!

March 2020

Alison from Staff Shop

Company Size: 1,001-5,000 employees

Industry: Staffing and Recruiting

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

5.0

March 2020

[SENSITIVE CONTENT HIDDEN] & their team are excellent to work with!

Pros

This software is so much better suited to a firm like ours that specialized in hospitality, compared to other more traditional ATS softwares out there. Saves us a ton of time, and the team is easily able to create custom pieces for us where we need any extra functionalities.

Cons

Sometimes it is a little finicky when it comes to long, ongoing assignments with varying shift times.

August 2020

Erik from Kinetic Events, Inc

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Events Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Game changer for labor and job management

We have just recently joined up with NextCrew and their support has been great. They held our hand through training and onboarding, have been very attentive to our needs and it genuinely feels like they are interested in hearing about ways they can improve the experience and feature set.

Pros

The NextCrew platform is powerful out of the gate but the team will work with you to customize the experience for your needs as well. The core functionality is stable and simple but you are able to change dozens of configurations yourself via the admin console and if there is something you can't change, they can probably do it for you. Powerful and flexible is a huge plus for us.

Cons

The UI is a bit challenging sometimes and not always perfectly intuitive.

March 2020

Kenny from A+ Staffing

Company Size: 11-50 employees

Industry: Staffing and Recruiting

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Functionality

4.0

March 2020

NextCrew Review

Overall NextCrew is fantastic. It has ease of use and customer support is usually very timely, this can vary just like with any software support and the magnitude of the issue needing to be solved.

Pros

The NextCrew software is very easy to use, and has fantastic integrations for what our company uses it for, which is staffing, recruiting and booking jobs throughout the United States. I can't speak to the payroll and invoice side of things, but the report system is great for pulling reports to excel to review and evaluate. I would say there can definitely be more features added, but I know that NextCrew is working on optimizations and implementing new features often.

Cons

There are some features that are not used by my company that we would prefer to be disabled and not visible.