What I like most is that they added texting to the candidates as activities so when I am texting someone, it creates an activity that can be read by all. I am mostly loving the new free feature of adding jobs directly to Monster Organic and LinkedIn direct. We've made more placements since using these features.

I don't like that I cannot search older, archived jobs for "job descriptions." Sometimes I want to find an older description and copy it but I have to click job by job, until I can find ones that have descriptions.

Overall experience has been perfect. While no software or any product is going to give you 100% of what you need/want. BB comes pretty darn close. What they lack in the cons is far outweighed by the pros!

Exceptionally easy to implement. Even with a huge database like mine. TE constantly is looking for ways to improve the daily use of the product. Not complex to use, easy import of data, resume, and chrome extensions like LinkedIn. Very little if any down time. Maybe 3 times for 5 minutes over the last 8 years I've used BB. Highly recommend this product.

search breakdown, email, and you did away with the almost instant chat box for real time answers. Now you email your problem and wait. 24 hours later as compared to originally maybe 5 minutes in chat box queue

It is what it is for now... It gets us by, but we will have to upgrade soon. I am going to need something that has a complete staffing package that can do my payroll as well, and track all of my HR information.

It is easy to use, and if you have a small company it is easy to buy into with a low amount of users. The text messaging feature is a game changer. Very helpful.

The job posting tool does not get applicants. We would get 2-3 people per week. I had to get another subscription with Zip. We try and import as many resumes as possible, but many do not make it through, or the resume doesn't parse. Everything is an add-on with this software. Which can be a benefit as well. When I see my bill at the end of the month I really don't feel that we put $220 into this. I wish my users utilized it more, however they don't have the time for all the importing. I wish there was a way to actually downgrade users. For example, my onsite doesn't enter a thing in this and just sits at a company and makes phone calls. All I would need from her is to enter information, and import resumes if needed.

My initial rep was incredible and always responsive. Customer service seems more outsourced now, but haven't had any major issues.

Fairly easy to implement, price is good value for features and capabilties.

Manual input of large resume database or pretty hight fee to have them do it. Some systems might more fully itegrate to easily migrate data.

One goal I have it to become paperless. Big Biller is helping me achieve a large part of that goal.

The search features for candidates and targeted markets are very reliable. The Hot List features allow you to create a system within a system and customize the system for your own use regardless of industry. One of my favorite features is the ability to use "Open Activities" and schedule a future activity or reminder. The system sends you an email in the future as a reminder for follow-up. How cool is that? Big Biller has the best customer/technical service I have ever experienced! They are there when you need them! Friendly, Helpful and Knowledgeable! This system is very affordable and a value for a smaller recruiting shop.

Report functions need to be ramped up a little. I would also like to see some billing and accounting functions built into the system.

Human beings are available to help you set up, answer questions. Quick response when emailing in questions. On line help is great. Ongoing training webinars to make sure you are getting the most out of the software. Love the humans at Big Biller. I tried a competitor but couldn't get any answers - the online help didn't answer my questions and humans weren't available.

designed for agency use. Ease of use. Easy to customize to my needs. Parsing of resumes. I can actually talk to a human when I have questions. Love that there are always updates. Learning opportunities

Hot lists for prospecting could be better - more like pipeline for jobs. Some other programs have a nicer look but I don't think they work as well.

So far my overall experience with Big Biller has been great, and the monthly webinars and ongoing tutorials are very helpful to keep me centered.

Big Biller software has a learning curve--everything does--but it is interactive with strong and informative webinars and tutorials as well as "a real person" to talk with if you get stuck. The different ways to access all the information are obvious and easy to use, and when there is an update, the user doesn't go into meltdown because everything is messed up.

I didn't have an issue because the system I was on prior to Big Biller was brutal--Big Biller was a breeze compared to it. Has a lot of extras that I tried to use in the beginning, and then just let it slide as it wasn't critical for me as a user.

I like the fact that this is cloud based software and that I can access it from anywhere without having to lug my laptop around.

This is a solid ATS for my business. Easy to use and access from anywhere.

At some times can be cumbersome to work with, but that's been my experience with other ATS's.

Very positive experience overall thus far.

It’s very cost effective compared to other software out there. It’s a great option if you’re looking for something clean and easy to use without all the extra bells and whistles of the more expensive platforms.

They haven’t yet rolled out the ability to tag internal team members with email or notification alerts which would be a huge value add.

We have no reason to complain and has helped us with production management.

Ability to search both companies and candidates by location and keyword.

When entering a new employee it does not match the candidate to jobs automatically based on 1. job title and 2. keywords and/or education.

The most common problem I could solve by using Big Biller is that I can combine marketing tools with email. Thanks to this application I can get the essentials for tracking applicants.

What I like most about Big Biller is that thanks to the job publication tools it allows me to publish applications on the company's career site, in various industry-specific job sites and on social channels such as LinkedIn, Facebook and Twitter. This seems excellent to me.

One downside is that Big Biller right now is not compatible with Outlook integration. I hope you can develop this feature because it is very necessary. You can also say that the design is somewhat outdated, I think they should modernize its graphical interface.

Excellent. I used another well-known platform previously and was disappointed. Big Biller is a valuable tool.

The team at BB/Top Echelon is always trying to improve functionality and add new features. Data added to the platform is easily customizable and retrievable. Reports help track recruiter performance.

I don't use the email features because the graphics seem basic and I like to use advanced tracking.

Easy to use. Easy to learn. User friendly.

We have used other systems. I like this the best. I did like the feature on another software product we used that made graphs really easy to make and use. For a visual person like myself, that is helpful. But mostly this is an excellent system we will continue to implement.

I don't even know. Lack of graph making- which could be user error. Not sure.

The product is great, easy to learn and a good value compared to other products. We are very satisfied with Big Biller.

It is easy to use and train new team members on this product. It is easy to modify some basic functions and tailor how it looks to match our processes.

Over my (almost) two years there have only been a few times that we needed support, each time I was disappointed with the availability to get someone on the phone / response time on email.

I have trained a half dozen new hires on BB and found most people pick it up relatively quickly.

BB's online access means our recruiters can access it anywhere they have access to the internet. The reporting capabilities and customization are intuitive and very useful. The chrome and outlook add ons that allow you to make entries directly from the program is incredibly helpful. You can add a contact from LinkedIn directly from your chrome browser. And upload resumes from within Outlook.

Big Biller does not have an app which makes it only available on mobile devices through a browser. The mobile functionality in a browser is less than optimal. The search fields criteria does not search phone area codes which is a big missing element in finding targeted candidates based on area code. BB does not allow you to customize a datasheet to send to clients. It has a datasheet but you cannot select what data is included on the form so you may be sending notes and comments that you do not want to be visible to others. Also does not let you brand the Data Sheet with your company logo and contact.

I think Big Biller is an acceptable and more affordable ATS for a smaller/boutique agency overall BUT its search tool for recruiting is POOR for me. Just too many ways a title can be written, spelled, displayed - and if I don't search for it exactly as it's written, it doesnt show up. Even though it offers TAGS to always include job titles/functions, there are too many ways that things can be misspelled and thus not searchable. Technical support is almost always available and pretty good at describing what I need to do to customize and/or troubleshoot a problem.

It's web based so can use it anywhere you have internet connection including mobile devices. It's highly customizable. It offers many template options. Newly offered texting is awesome. Shows trail of all communications - notes, emails and texting. Technical support is pretty good at walking through training and customizations. More affordable than others.

It's search tool is not effective for me at all. There are too many ways a job title may be written, spelled, abbreviated, etc. so the results are not good at all. Too many different "tiles" that hold far too much information on front screen, requiring constant clicking across various tiles and levels within the tiles to see information. Too rich in data making it hard to find info I need to see quickly. I have to scroll and click far too often to get to the info I need, if I can find it at all. Too many opportunities to misspell words in the "tags", making searching very often filled with errors or providing poor results. Cannot reparse easily within same resume. Glitches often (maybe because it does rely on internet). Migrating all my data was time consuming and filled with many missing fields and hard to decipher data.

I have over 30-year experience in recruiting and have used several databases during that time. It is a great ATS but lacks as a CRM/sale process tool. It is complete and thorough and easy to use. It is no overly complex. You use most all of the features. Most records or entries are usually no more than 2 clicks away. The parsing feature is invaluable - just ask us old timers that had to OTC faxed resumes and still correct them by hand. The CRM/sales process is not as efficient as the ATS functions, as this is an ATS. But the new database should have new CRM features. I would like a little better metric report system, but I am not sure why or what would be better, It just not as comfortable as some dashboards that I have used. And some of the features I am sure will be updated I.e. emails - auto-type entry, cut and paste pics and data, integration with calendars, also even VOIP systems. (click on the number to dial). It is sometimes not as intuitive as it should be but I think most of that is being addressed. Also, I think it should have some accounting info, placement data information, for both full time and temp. Nothing exotic by can be integrated with popular accounting systems. Support and assistance are easily 5 stars, everyone is willing to help one on one. People are reasonably easy to contact. And everyone speaks excellent English and are culturally aware.

Ease of use but thorough. Parsing is awesome. Great customer service. Big enough company to fill the needs of a database and support, but not so big that there are barriers to info and exchange of ideas, suggestions or problems

Needs some updating on processes - one click instead of 2. Not a very good CRM. the 'note' field does not automatically save. I have seen an hour interviewing a candidate and then go to another record and forgot to save the notes. This really hurts production, efficiency and credibility with clients candidates. Better CRM/Sales pipeline mgt system. Able to select the names in the quick add field of a company record to email a specific person in a campaign. Otherwise, you can't organize by company status (Lead, prospect, account etc) and you have to enter the names manually in a hot list to be emailed.

As a boutique retained executive search firm, we find two to three superstars for any given opening. I was looking for a way to give the candidates my search clients do NOT hire visibility into other opportunities throughout my network. When economic times are volatile, I have worked on other recruiter's open positions. When I'm awash in client demand, I know I can count on the other recruiters to help me fill my client's openings.

The integration of Big Biller software and the Top Echelon Network capabilities are superior to anything I've ever seen.

Sometimes to scroll up or down you can't use the arrow keys or page up / page down. You have to move your cursor to the thin strip at the right of whatever frame you're looking at and click on that narrow, tiny vertical ribbon to scroll up or down.

I love Top Echelon's CRM functions. From being able to send texts from the candidates record to logging Outlook emails through the Top Echolon API. As a search firm, we probably use 30% of the functionality. Also, being able to call out from the candidates record through any VOIP application makes life easier when doing outreach.

I would love to be able to temporarily merge hotlists for outbound calling. Also, it would be nice if there was a an easy way to update records automatically. For example, we use Leopard List to run searches for qualified candidates. Candidates move around a lot. Currently, the only way to update a record is manually. This become cumbersome and often, at our search firm, recruiters don't bother taking the time to update the date. This means over time, our database will be useless.

I have been with Top Echelon for many years and their employees are very good and supportive.

Big Biller, network, support, Webinars, Top Echelon employees

Job Search alert capabilities for candidates should be improved. Candidates don not find it as helpful. Cost of Top echelon and Big Biller

The software is user friendly and easy to use. There are many BB features that I take advantage of including, email tracking and client management. However, my favorite feature of Big Biller is Pipeline Management. When working on multiple job orders, it is easy to see where you are in the recruiting process (Inbox, Qualified, Submitted, Interview, Placement). It is customizable as well.

It may take you some time to learn all of the nuances of the platform. But I do not view this as a negative. With all software, there is a learning curve. Big Biller has very easy to understand online training, as well as regular online meetups to discuss changes and additions to the software.

I starting my "Head Hunting" practice 4 years ago and was introduced to Top Echelon. On the surface one could think it was just another splits network but it is SOOO much more. The technology behind Big Biller came from this networks (the end users) suggestions. It is not just something thought up by a bunch of people in a room. It truly is made FOR recruiters using the input of RECRUITERS Big Biller helps me to keep everything straight. It also provides the power of a HUGE network behind me to do my sourcing and posting It allows me to credibly tell my clients that this business is not JUST me, it is me and an awesome technology that is connected to a network of RECRUITERS who can get the toughest jobs filled The reporting allows me to more easily do things like taxes and year end planning.

User Friendly Well Supported Constantly growing and improving Very robust and intuative I have used many ATS systems but this by far is the best Made by recruiters for recruiters!

I don't have enought time to fully utilize all the well thought out offerings of this technology, if I did, I would be making even MORE placements.

It was difficult to stumble my way through in learning-COVID has put a damper on getting together so I am looking forward to getting hands on training when we meet again.

It is available wherever I am at the time I need it to be. Pipeline is a great feature

Too many features and I get bogged down in the process

Great, when needed the customer service team and training team have been responsive, and rarely had an issue with the software not working.

Simplicity in use of the software and applicant tracking.

N/A - overall it provides all the tools needed, but isn't dressed up as fancy as some competing software's which for us is not relevant but could be considered a negative to others.

Their training group, technical support well everyone has been super amazing, helpful and wonderful to work with. The transfer of our old into the new was seamless with no errors. LOVE IT!!

We love the user friendly aspect of Big Biller. It was plug and play right from the get go without training. Pretty amazing! We came from a software that was difficult with a lot of clicks and were raving about the east of use with Big Biller. Once we had training it became even more amazing!!

There hasn't been anything that we haven't liked about the software.