--- title: "Tracker Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Tracker. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Tracker is a good fit for you!" source_url: "https://www.softwareadvice.com/recruiting-agency/trackerrms-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Applicant Tracking Software](https://www.softwareadvice.com/hr/applicant-tracking-software-comparison/) / [Tracker](https://www.softwareadvice.com/crm/trackerrms-profile/) / Tracker Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/trackerrms-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/trackerrms-profile/alternatives/) # Tracker User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 187 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.8/5 - Value for money: 4.7/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 143 reviews (76%) - 4 stars: 39 reviews (21%) - 3 stars: 3 reviews (2%) - 2 stars: 2 reviews (1%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The system offers us far more capability than what we had grown accustomed to with our old system. - Additionally, Tracker's ability to integrate with various tools and platforms, such as GitHub and Slack, makes it a versatile and convenient solution for teams and organizations of all sizes. - I like most about Tracker software include its user-friendly interface, customizable workflows, robust project management features, and real-time collaboration capabilities. ### Most mentioned cons - Some of the fields are baked in and you’re not able to remove them or change them. - I have encountered with Tracker software include a steep learning curve for some of its more advanced features, occasional glitches or bugs in the software, and the lack of some features that may be available in other project management tools. - Tracker seemed outdated compared to other similar software ## Tracker customer reviews Showing reviews 1-25 of 187 (page 1). ### Streamline Your Work with Tracker Software - Overall rating: 4/5 - Reviewer: Aman K. - Verified reviewer: Yes - Industry: Chemicals - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I like most about Tracker software include its user-friendly interface, customizable workflows, robust project management features, and real-time collaboration capabilities. Additionally, Tracker's ability to integrate with various tools and platforms, such as GitHub and Slack, makes it a versatile and convenient solution for teams and organizations of all sizes. #### Cons I have encountered with Tracker software include a steep learning curve for some of its more advanced features, occasional glitches or bugs in the software, and the lack of some features that may be available in other project management tools. I find that the benefits of using Tracker outweigh any potential drawbacks, and the software continues to be a popular choice for teams and organizations looking to streamline their workflows and improve collaboration. #### Vendor response Thank you so much for the review and honest feedback! Great to hear, and will certainly share with our teams. Cheers! Replied April 2023 --- ### Highly recommended! - Overall rating: 5/5 - Reviewer: Tony T. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The overall experience has exceeded our expectations. Not only is the system flexible to our process of sourcing, screening and vetting candidates, but it offers additional capabilities we were unaware of. Of equal importance - we exist in a high paced industry, defined by urgency and heavy competition - and the service and support we’ve received from the entire Tracker RMS team has been very good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has been about six months since we switched over to Tracker RMS after being on the same CRM/ATS platform for about 15 years. So far, we could not be happier with the service we receive on a routine basis from Noah and Jillian, and the good folks at Tracker. The system offers us far more capability than what we had grown accustomed to with our old system. #### Cons Some of the fields are baked in and you’re not able to remove them or change them. I would not say this is par for the course. It’s really only a select few you are not able to modify or remove. #### Reasons for choosing Tracker We created a checklist in advance of doing our platform research, and Tracker RMS checked the most boxes for us. --- ### Great tool for all levels of recruiters - Overall rating: 5/5 - Reviewer: Paul D. - Industry: Staffing and Recruiting - Company size: 51-200 employees - Product usage: Used unspecified for less than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very much appreciate #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer Service. Sure the tool is easy to use, but if there are any issues...you can always reach out and expect immediate responses. #### Cons Good to go for now. Like any tool, it is only as good as the person using it. --- ### Presidio SES Team Review - Overall rating: 5/5 - Reviewer: Steve R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered It has truly been an excellent experience. The platform has automated various processes of our business and has made the team more effective in their respective roles. In addition, the customer service provided from all TrackerRMS staff has been world class. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our practice decided to move forward with TrackerRMS as the ATS to support our staff augmentation business, based on the expansive features within the system and how easy it was to integrate these features into our business, while improving the workflow of our business as well. #### Cons No integration capabilities into Presidio's ERP system; Microsoft Dynamics AX. #### Reasons for choosing Tracker Ultimately, TrackerRMS was the best fit for our business unit from a functionality and feature standpoint. We also felt as though TrackerRMS was a company that would be able to grow alongside our business as we continue to grow in the coming years. #### Reasons for switching to Tracker Needed an ATS that aligned more with the growth that our business has seen over the last few years, in terms of system capabilities and the ability to automate certain parts of our workflow. . --- ### Great ATS software - Overall rating: 5/5 - Reviewer: Julia M. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered Always helpful whenever I have questions or issues. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great for keeping up to date with the staff's activity regarding our own clients and candidates. #### Cons Creating the best reports for our own needs, but my contact at Tracker helped tremendously. #### Reasons for switching to Tracker Limited ability to produce reports we needed. --- ### So much better than Bullhorn - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Customer service is great! They are always very helpful and timely and even came out with a chat feature for immediate assistance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best thing about TrackerRMS is how customizable it is. We are able to edit fields, lists, create reports, and see everything in real time which has improved the efficiency of our operations #### Cons There are some fields that we are unable to pull into our custom reports so we have to ask customer service to make the report for us which takes extra time. It would be better if all fields could be pulled into any report. --- ### The Best way of staffing CRM - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system's help feature is simple to use and locate. Response times from the support services are amazing, coming virtually immediately. I'm also pleased with how quickly my account manager, Morgan Volta, responds. #### Cons There is nothing to hate and I'm looking forward to additional upgrades and making it simpler to track information about applicants and clients. An example would be filtered in the report area. #### Vendor response Thank you for the review! Replied July 2022 --- ### Miles ahead of Bullhorn - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The transparency across the team is great if you set up the reports properly and build out dashboards. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros TrackerRMS is very customizable to work with our process. The customer service is bar none. I always got the chance to meet with them during a conference and they are just good people. The system is easy to use. #### Cons The system can be a little sluggish at times. Tends to not always catch duplicate candidates that are added in. --- ### Great ticketing tool for first IT ticket solution - Overall rating: 5/5 - Reviewer: Mathieu V. - Verified reviewer: Yes - Industry: Information Services - Company size: 1001-5000 employees - Product usage: Used monthly for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Perfect cost/value ticket tool as a first ticketing tool before moving to the more expensive/feature heavy ones #### Cons Certain lack of features that have no impact when starting --- ### The most effective method for recruiting personnel for CRM - Overall rating: 5/5 - Reviewer: Limuel M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros The assistance function of the system is easy to access and operate. The support provide incredibly fast response times, almost instantaneous. #### Cons I have no complaints, and I am excited for future enhancement to make it easier to manage data on both applicants and clients. For instance, adding filters in the reporting section would be helpful. --- ### Best ATS System - Overall rating: 5/5 - Reviewer: Joshua S. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered Phenomenal. From the beginning they walked us through the set-up process, there was no pressure to go live. Rather they wanted to make sure it was 100% what we wanted and did what we needed it to do before we went live. The customer support is bar none one of the best I have ever worked with. Just an amazing product and team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We searched several systems before deciding on Tracker and it was the best decision. The system is not only visually appealing but is one of the most user-friendly systems I have ever utilized. #### Cons As of now, we have not had any cons with this software. It seems like there is nothing that it cannot do. --- ### Major product improvements needed! But overall, pocket friendly and excellent customer service!! - Overall rating: 4/5 - Reviewer: Melanie D. - Industry: Staffing and Recruiting - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered It would have been great if candidates added to the long list for a particular job would not be lost after the list is cleared. There can always be a change in the job description and the candidates we thought were not a fit at first could be a fit after the update. In that case it can be easier to go to that list and shortlist candidates again. After a reply kicks in for a posting, it would have been great to get a notification. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Tracker has excellent customer service - very personal, professional and quick to respond! We mainly dealt csr and she is amazing! Her coaching is thorough and she communicates patiently and clearly. She provided us with useful ideas in making our tracker use more effective! Coming to the Tracker software, I must say that it is user-friendly, pocket-friendly and customizable to fit into one's needs! #### Cons Found the product a little time consuming as it does not sort data when clicking on columns. Sourcing from job sites can also be made more user friendly and a better snippet of the profile can be provided. The view of the snippet as well as the resume (it may be the font or the font size) and the alignment looks very different from the actual view of the resume. Saving a draft is not possible like how it can me done in other email providers. While there have been other minor hiccups every now and then, they have been corrected within 24 hours by the responsive Tracker team. --- ### Great change from Bullhorn! - Overall rating: 5/5 - Reviewer: Kim G. - Industry: Staffing and Recruiting - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered Tracker's customer service is personal, professional and very quick. They care about our success with their system and have made many adjustments to fit our needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our team would agree that one of the largest benefits in Tracker is the ease of work flow and the power of the templates. For example if you are sending a contract to a client once you have placed a consultant, the template will not only send the email with the agreement, but it will also update the job work flow as well as the candidate work flow and close the job all in one step. It keeps our system much cleaner than before. #### Cons I would like to see the ability to auto-journal multiple email addresses for one contact or consultant. --- ### Highly intuitive and easy to use - Overall rating: 5/5 - Reviewer: Hank G. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered Our company specializes in recruitment for medical and education accounts. We also do staffing project work for high volume accounts. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Strong database system to house all the candidates and keep all the recruiters up to date with job openings and candidate activities. Tracker RMS is highly intuitive and easy to use. Additionally, it is easy to customize to meet your specific needs. #### Cons Great ability to upload PDF and Word-based resumes. No ability to upload spreadsheets --- ### Collaboration with the Customers needs at the forefront - Overall rating: 5/5 - Reviewer: Blaine S. - Industry: Staffing and Recruiting - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2017 - Review source details: This review was submitted organically. No incentive was offered Very few ATS' bring an easy to use CRM for sales, that is simple and intuitive that the staffing industry requires. TrackerRMS is most interested in listening to the needs of their customers to develop a best of breed product. Genuine authenticity in the business partnership. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use interface, customer first approach, committed to constant enhancements. Integration with technologies that are constantly changing and evolving in the staffing and recruiting industry makes the product very attractive. Customization of verbiage used by your own firm allows the product to feel like you made it yourself - engineered for just your firm. #### Cons Continual advancements in mobile (phone) application will enhance usage in the field that will bring speed to the activities of staffing sales professionals. --- ### Very happy with Tracker RMS - Overall rating: 5/5 - Reviewer: Kim W. - Industry: Staffing and Recruiting - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros very easy to use. easy to load resumes and search key words. great place to keep track of recruiting information. #### Cons I've created some manual fields which are great but sometimes those fields don't automatically populate in "workflow". I probably just need to call Tracker to have them help me fix it. They are always responsive in helping me figure things out and customize things how I would like them. --- ### Highly recommed TrackerRMS! - Overall rating: 5/5 - Reviewer: Vera D. - Industry: Staffing and Recruiting - Product usage: Used unspecified for unspecified - Reviewed: April 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We started using TrackerRMS in February 2015 after having evaluated about 15 other options. We spent a great deal of time evaluating Applicant Tracking Systems to ensure we were selecting the right software that could meet our requirements and equally important a company who stands behind their Customers by providing premium Customer Service. TrackerRMS was undeniably the hands down winner. TrackerRMS offers an extremely intuitive, clean, and easy to use design and navigation which was of primary importance to us to ensure our team would be able to learn the system without impacting recruitment efforts. Most of the other Applications charge per feature whereas with TrackerRMS, they were included in the base price. We have been particularly impressed by the flexibility and usability of the system.We no longer need to update dozens of manual Excel spreadsheets due to Tracker's customizable reporting. #### Cons I honestly can't identify any weaknesses in TrackerRMS. The best part is the TrackerRMS team continually listens to our feedback and implements upgrades frequently so all clients can leverage. We really feel like we are in a relationship with TrackerRMS and that says a lot. --- ### Easy to use interface, very customizable. - Overall rating: 5/5 - Reviewer: Eric G. - Industry: Staffing and Recruiting - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The easy of use is great. I like the ability to customize every aspect of the program from layout to user specific fields. Excellent customer service. Any issues are dealt with in a timely fashion. #### Cons The ability to sort data by clicking on columns. I believe this feature is being introduced in their new release. --- ### TrackerRMS - A true partner that goes above and beyond - Overall rating: 5/5 - Reviewer: Kristina J. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customization, implementation and ongoing support, user experience #### Cons Different workflows being available based on type of job and/or internal group #### Reasons for choosing Tracker Customization, UI and price #### Reasons for switching to Tracker Scalability and modernization --- ### Excellent transition! - Overall rating: 5/5 - Reviewer: Steven B. - Industry: Staffing and Recruiting - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered A few years ago, we bought in to a system and pulled out mid-migration due to inefficiencies and lack of customer support. This left me very discouraged. It took me a few years to even consider making a change, again. Walking in to TrackerRMS, I have regained my confidence in customer service. We now have asystem that will increase and make our workflow much more efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We changed to TrackerRMS in December 2017. The intake and customer service has been seamless. I’ve gone through a number demos and TrackerRMS was at the top of our list. To date, I am extremely happy with the system, customizations, and especially the customer service. Our workflow has increased and team morale has risen. TrackerRMS has been a big step forward for us, in the right direction. #### Cons A few upgrades which we are told are coming this year would add tremendous value. Overall, the system is very customizable, user friendly so overall, great product. --- ### Kathryn G.'s review - Overall rating: 4.5/5 - Reviewer: Kathryn G. - Product usage: Used unspecified for unspecified - Reviewed: April 2013 - Review source details: This review was submitted organically. No incentive was offered Our previous CRM system didn't have the functionality we required to cope with pressure of time constraints and managing data from multiple places. After trying 8 CRM systems against a criteria that was designed to improve efficiency, increase lead tracking and drive sales, Tracker was the only one that met our criteria. Since signing with Tracker, the process has been remarkably smooth, data was mapped and transferred very quickly with no glitches. We were looking for a software system that would provide rich data for business improvement and would reduce the amount of time consultants spent searching for relevant information. We also wanted a system that would document sales pipelines and forecasts and link it to daily activity - Tracker was the only system we trialed that did all of this. Getting used to using it has had some frustrations, only because learning something new takes a little getting used to. The daily training sessions have proved particularly useful and the support team at Tracker are organised and swift in resolving any amendments that need making once you get to know how it works and how you want it to perform. The best part of Tracker is that it sets up workflows that are important as part of the recruitment process, improving adherence to compliance. Love it and would recommend. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 5/5 --- ### Great Platform - Overall rating: 5/5 - Reviewer: Nick B. - Industry: Staffing and Recruiting - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very fast and it rarely lags or freezes. It is pretty simple to get the hang of. It rarely goes down for extended periods of time. #### Cons It could look a bit more sleek. Also, some small quality of life changes could be made such as multiple tabs, and easier copy and paste functions among others. --- ### Oliver T.'s review - Overall rating: 5/5 - Reviewer: Oliver T. - Product usage: Used unspecified for unspecified - Reviewed: April 2013 - Review source details: This review was submitted organically. No incentive was offered At Amazing Recruitment we service resourcing needs across all industry sectors and for any size of company in the private or public sectors. As such, our recruitment experts handle all sizes of assignment – from single permanent placements for SMEs to large contractor outsourcing projects for global organizations; therefore we required a CRM system that could both support the organization and allow for ease of use/flexibility across the board. Having already used what was defined as the markets leading Recruitment CRM software, we found all systems to be both cumbersome and incapable of being adapted to our business-specific needs. Having had such poor experiences, we began the search for a CRM system that was adaptable, flexible, cloud-based and where support was provided by a UK team that understood the needs of recruiters and how we prefer to work. After much research we settled upon TrackerRMS and I have to say we have been nothing short of impressed with both the software and the support team as a whole. Nothing is too much trouble and continued enhancements are what makes us glad we found a solution that we could build the business and its associated processes around. We would have no hesitation in recommended TrackerRMS to others. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Scott S.'s review - Overall rating: 5/5 - Reviewer: Scott S. - Verified reviewer: Yes - Product usage: Used unspecified for unspecified - Reviewed: April 2013 - Review source details: This review was submitted organically. No incentive was offered As a small start up in the recruitment sector, I was looking for a tool that would be easy to use, easy to configure and had a great support team. I have tried a couple of other systems that just didn't live up to my expectations and then there were other products that just seemed to keep adding services but always at an additional cost. Since joining Tracker, I have been more than satisfied with the results and the service. I experienced the usual teething problems which 99% of the issues were down to me not using the system correctly and/or not grasping the workflow. However, Louise, David and Andy have always been there to help and everything has been fixed super quick and I couldn't be happier. The systems has never been off-line and I have had 100% availability. The upcoming features sound excellent and I'm looking forward to seeing what the Tracker guys can come up with in the next phase of development. This said, I love the product so new features will be an added bonus. I would highly recommend the product, I trialed and and found it so easy to use and integrate that it was a no brainer but it's the support and help that I have found more beneficial. Scott Sherriden - Director at Red Shrine Ltd. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 --- ### Integra - Overall rating: 4/5 - Reviewer: Kelly K. - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered MIchelle Crisp has been amazing in helping us learn and understand Tracker and how we can best use it to support our team! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability to customize reports specific to how we operate and ability to communicate with Outlook has made organization internally 100 times better than the system we were previously using. #### Cons A lot of clicks to perform certain functions - however, once you get used to it you don't really notice anymore. ## More reviews [Next reviews](https://www.softwareadvice.com/crm/trackerrms-profile/reviews/?page=2) --- Tracker Reviews, Pros and Cons - 2026 Software Advice