--- title: "TestGorilla Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of TestGorilla. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if TestGorilla is a good fit for you!" source_url: "https://www.softwareadvice.com/recruitment-marketing-platform/testgorilla-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Recruiting Software](https://www.softwareadvice.com/hr/recruiting-software-comparison/) / [TestGorilla](https://www.softwareadvice.com/recruitment-marketing-platform/testgorilla-profile/) / TestGorilla Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/recruitment-marketing-platform/testgorilla-profile/) Reviews [Alternatives](https://www.softwareadvice.com/recruitment-marketing-platform/testgorilla-profile/alternatives/) # TestGorilla User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 268 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 3.9/5 - Value for money: 3.8/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 136 reviews (51%) - 4 stars: 78 reviews (29%) - 3 stars: 25 reviews (9%) - 2 stars: 12 reviews (4%) - 1 star: 17 reviews (6%) ### Most mentioned pros - We engaged with TestGorilla hoping for a full trial of both personality and technical assessments as an alternative to Predictive Index. Although their UI looked great and responses were fast, we never received trial access to the complete suite. - i love the ability to share info with other physicians and not have to worry about taking it to them - We were able to screen several programmer applicants and it revealed those who had the potential to be great developers vs. those which were lacklustre. ### Most mentioned cons - After contacting them within 1-2 hours to say that we didn’t wish to use the product, we requested a refund for the subscription fee. - Better than expected, but the lack of a short term month to month subscription is a problem for us. - Some test questions cannot be modified, restricting flexibility ## TestGorilla customer reviews Showing reviews 1-25 of 268 (page 1). ### Great Provider just with room for improvement. - Overall rating: 5/5 - Reviewer: Stephanie M. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros TestGorilla offer a strong security features that help protect candidate data and assessment integrity with a clean and user friendly interface and straightforward assessment process. #### Cons Reporting and customization could provide more flexibility and deeper insights. Also, some candidates may find the assessment instructions slightly overwhelming. --- ### No-brainer - Overall rating: 5/5 - Reviewer: Marc R. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am happy with my choice, I think TG covers my specific needs and I won´t be searching for another platform. Also, they have great support! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very user friendly, super easy to find the correct assessments. Plus, they offer templates and automated responses. #### Cons I wanted to create an assessment with 5 different test, but this was not possible, as 4 is the maximum per assessment. #### Reasons for choosing TestGorilla Pricing was very similar to Testlify, however, I liked much better TG´s branding and feel. --- ### Strong Assessment Platform, But more customization would help!! - Overall rating: 3/5 - Reviewer: Fernando G. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Easy to create and customize assessment and wide variety of skills and test options and useful reporting and assessment results. #### Cons Pricing can be high for larger hiring volumes and limited customization for certain testing needs. Base on candidate rate said they have found lengthy assessments discouraging. --- ### sharing gorilla - Overall rating: 5/5 - Reviewer: marleen c. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. my overall experience has been fantasic i havent has an issue and the fact of how easy it is to use and people love it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros i love the ability to share info with other physicians and not have to worry about taking it to them #### Cons i just started it out but no issues at all it was wonderful sharing everything with everyone no problems yet --- ### Eases the complicated procedure of skills verification - Overall rating: 5/5 - Reviewer: DONIA L. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 201-500 employees - Product usage: Used monthly for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. With objective and fair skill-testing, TestGorilla simplifies the process of skill-testing, but saving options and the process of playing back should be improved. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros TestGorilla offers a practical and suitable method to measure the working skills, not leaving impressions. The fairness of evaluation is appreciated on the platform and it has always helped me spot good candidates. #### Cons The playback pace settings were also slightly awkward in reviewing the responses of several candidates. --- ### Limited Trial Access Despite Quick Sales Rep feedback - Overall rating: 3/5 - Reviewer: Manshuk K. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for free trial - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We engaged with TestGorilla hoping for a full trial of both personality and technical assessments as an alternative to Predictive Index. Although their UI looked great and responses were fast, we never received trial access to the complete suite. That limited visibility into core features left us feeling undervalued and unable to properly evaluate the product. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros TestGorilla has a modern, intuitive interface that’s easy to navigate. Their pricing is competitive, and their support team was quick to respond to emails. #### Cons The free trial is very limited—we never got full access to the personality or technical assessments we needed. The core tools felt too basic, and despite frequent emails, the sales rep couldn’t unlock the features we requested. #### Reasons for choosing TestGorilla It was a trial. We were testing user experience, collaboration tools, gathered feedback from managers and HRs. #### Reasons for switching to TestGorilla We’d recently tightened our HR tools budget and needed a more cost-effective solution than what we were paying with Predictive Index. TestGorilla’s lower per-user and pay-as-you-go pricing initially looked like a better fit for our lean hiring budget—so we decided to switch to keep costs in line without a long-term commitment. #### Vendor response Hi Manshuk, Thank you for taking the time to share your feedback and for giving TestGorilla a try. We're glad to hear that you found our interface intuitive and appreciated the responsiveness of our support team. That said, we're truly sorry to hear that your trial experience didn’t meet your expectations. We understand how important it is to fully explore key features like personality and technical assessments, especially when evaluating alternatives. Your feedback highlights a gap in how we support trial users, and we take that seriously. We'd appreciate it if you could provide us with more information so that we can investigate further. Thanks again for your honest input. – The TestGorilla Team Replied May 2025 --- ### Good but subscription model is ver misleading - Overall rating: 2/5 - Reviewer: Ngan D. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Dissapointing. We should have used other tools. Or we should have designed our test in house. We are a start up with less than 20 people. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The tool worked, the tests are good and features are well developed. Easy to use. Good cheating detection. Good process, good performance of the app. #### Cons As a team of <20 people, We're shocked when we completed 1 hire and asked for cancellation. The subscription model was misleading — we thought it was monthly, but only afterward learned it was a locked 12-month contract. We finished our hire and emailed support almost 20 times begging for cancellation or a fair solution, but were only offered a rigid 3-month pause. Now we’re stuck paying for a service we don’t use. For a platform calling itself startup-friendly, this feels deeply misaligned. Clearer communication and flexible options are badly needed. #### Reasons for choosing TestGorilla Because someone we trusted used testgorilla for job application #### Reasons for switching to TestGorilla We want to try new tool and someone suggested to try TestGorilla --- ### Not customer centric and inflexible - Overall rating: 1/5 - Reviewer: Arsen I. - Verified reviewer: Yes - Industry: Human Resources - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Functionality that they offer is quite available and needed, and it seems like they have everything I need. #### Cons It seems like they have everything I need, but they only offer contracts that are quite pricey. If you're hiring your first employee, and you actually don't need this service for a year, customer support is quite disappointed too. It takes them so long to answer, and they just don't get you. One more thing: when I spoke to their salesperson during the demo call, he didn't even know about all options they offer. For example, in my case, he didn't know that they offer some special terms to VC-based startups. --- ### I would test before committing - Overall rating: 3/5 - Reviewer: Beth B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered It was okay, we asked our applicants for feedback and they thought it was exhausting and overwhelming. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The availability of tests and ability to personalize tests as needed for our organization. It is nice to monitor tests from dashboard. #### Cons That you had to commit to an annual agreement, could not delete only archive applicants that you gave tests to (if using TEST applicants - still had to see them on dashboard). #### Vendor response Hi Beth, Thanks for your feedback. We're glad the test variety and customization worked well for your team. We understand the concerns about the annual commitment and will share that feedback with the team. We also appreciate your note on candidate experience. It's a top priority for us, and we're continuously looking for ways to make assessments more engaging and less overwhelming. Thanks again for helping us improve. – The TestGorilla Team Replied May 2025 --- ### Good Software that helps making hiring decisions easier. - Overall rating: 4/5 - Reviewer: Iván P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. All in all, I'm satisfied with the platform and services provided. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Variety of tests: from soft skill testing to more technical/hard skills. #### Cons The pricing is a bit high for the amount of tests we send per year. Basically, it's difficult for us to find a plan that fits our needs. --- ### Great Adaptability - Overall rating: 5/5 - Reviewer: Jessica B. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great. this is my second employer that I have brought in test gorilla to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love being able to build my own test with premade test templates, but also that I am able to create my own questions. #### Cons So many features are in the premium. Unless you really want the bottom tier basic you have to upgrade. --- ### Best technical testing platform - Overall rating: 4/5 - Reviewer: Floyd P. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We were able to screen several programmer applicants and it revealed those who had the potential to be great developers vs. those which were lacklustre. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The programming tests are very comprehensive and measures the time it takes the test taker to provide answers. #### Cons Pricing is on an annual contract basis. It would be easy to decide to subscribe if it was on a monthly payment and contracting basis. --- ### TestGorilla: An Effective Tool for Candidate Assessment - Overall rating: 5/5 - Reviewer: İbrahim Bezan Ö. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TestGorilla is simple to use and includes different tests, such as mental and personality assessments. The reports clearly outline candidates’ strengths and weaknesses. Overall, it is a helpful tool for evaluations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Testgorilla improved my English. When I learned my english level it's A2 now B1. #### Cons I think I didn't see any bad things in testgorilla it's unique. --- ### Great testing! - Overall rating: 5/5 - Reviewer: Laura M. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for free trial - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Positive. We are still in the process of hiring but it has helped us short list candidates. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Indeed has removed their testing feature which we liked to use for hiring. We found test gorilla and the tests options are even better as we can pick and choose. #### Cons Nothing so far. I found it very easy to use and the part where you can compare applicants is helpful. --- ### A good testing platform with hidden pricing strategy that increases your cost 3X - Overall rating: 4/5 - Reviewer: Sky B. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good with testing Bad with pricing #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Good set of questions. Though not used would like to develop set of questions for new subject areas. #### Cons 1. My biggest problem is to pay $150 every two months due to invalidating a assessment. As informed by your support: "The time limit on assessments is to protect the reliability and integrity of the tests, as having them available for extended periods of time increases the risk of candidates finding ways to practice the tests, or sharing the answers with each other, or posting the questions on the internet. These situations would not only force us to take those questions off our platform but also decrease the validity and reliability of the results of your candidates." This logic does not make sense since one can and will clone an assessment every two months to create a new one to continue the tests and pay $150 per clone. By cloning the assessment uses exactly the same questions. How does that take care of the reasoning above? 2. Even worse is every time you want correct a typo you have to pay $150 since the only way you can do by cloning a test rather than editing one. 3. The problem is the buyer has no idea about these additional cost when they are buying the service. The service fee is shown as $300 but actually it is $300 + 5 x $150 = $1050 which is more than 3 times the advertised price. #### Vendor response Hi Sky! Thanks for your feedback. Just to let you know, when you clone an assessment the question sets in each test refresh and a totally new set of questions, from the dedicated question bank for that test, appears in the test! That way we can help you to minimize the chance of a candidate finding the questions online and cheating their way to a job at your company :) We know that the cost of a mis-hire like this can be $20,000++, so in reality we believe that a charge of $150 per additional assessment to minimize the chances of this occurring, is worth it...please reach out to us at help@testgorilla.com to clarify any other queries you might have Replied December 2021 --- ### TG review - Overall rating: 4/5 - Reviewer: Vanessa C. - Verified reviewer: Yes - Industry: Human Resources - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It’s good, like it, looking forward to to stepping up a level #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros Easy to use & fairly intuitive, modern software #### Cons It’s not very pleasing to look at as a candidate- that could be redesigned. Would be great if it were more gamified, have more pictures and not be so word heavy across most of the different assessments. The test where candidates pick their top 10 personal attributes/ behaviours/ competencies/ strengths & it’s meandered against what the client has pre selected that they’re looking for could be more sophisticated… we’ve had client feedback that they want us to measure competencies like this test, but that this is too basic/ more prone to people guessing what they think the client will want from them & putting that in rather than the truth… that’s possible in any test, yes, but other tests are better at having measures against that. #### Reasons for choosing TestGorilla I can’t remember which we tested now, there were a lot, but TG was the most modern- others were super out dated in their set up and delivery, and candidate experience #### Reasons for switching to TestGorilla Way too expensive for how often we use it #### Vendor response Hi Vanessa! Thanks a lot for taking the time to leave us this detailed feedback. Great suggestion re the gamification of the candidate experience, and I have passed this one to the Product team. Re the Culture add/Motivation test - this is also interesting feedback and I will pass it to the Test Development team. Thank you for continuing to work with TestGorilla, and we look forward to working with you to screen the best candidates for your job roles :) Replied July 2022 --- ### Waste of time and money - Overall rating: 1/5 - Reviewer: Andy W. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered It did not go well at all. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The user interface is nice and professional. It's easy to administer #### Cons They claim to offer a "free trial where you can test anything". This is misleading - they make it appear you must upgrade your plan (minimum of $300) in order to try the tests. It is not clear you can test premium features without upgrading. I upgraded so I could try a couple of the tests (Laravel, PHP). I sent the tests to myself and realized they are terrible tests and don't provide any useful screening. So, I tried to use the "custom test" feature but it appeared I needed to upgrade again ($3600) in order to try it. After complaining and requesting a refund, they asked I do a 15-minute call with their CSM to discuss. I agreed with the stipulation that I expected a refund in exchange for my time on the call. After the CSM spent 25 minutes explaining how it was my fault, I got nothing for a refund and wasted a lot of time providing free feedback to them. In the end, it was a terrible experience, we spent $300 and got 0 value from their platform, they refused to issue a refund, and I wasted a bunch of time providing them feedback and writing this review. Lastly, they told me they cannot turn off the auto-billing on my account, only I can do that. However, they deactivated my account so I can't login. I guess we'll see if they auto-bill me for next year's subscription. #### Vendor response Hi Andy, thank you for taking the time to leave us your feedback..even though it's unfortunate that you didn't feel that TG was the right fit for your needs. We pride ourselves in being a customer focussed company, and we're sorry you didn't enjoy your experience. However, we do feel that it's clear from our website and from the in-platform info that it's possible to test all the premium features and tests for free on internal users, including the Laravel and PHP test and the custom test feature. Please know that you are welcome back to TestGorilla at any time, and we wish you the best of luck with your hiring process! Replied January 2022 --- ### Product Review - Overall rating: 3/5 - Reviewer: Shubham C. - Verified reviewer: Yes - Industry: Human Resources - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered Not good #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros The test categories are more than enough, so there is no category where we have a test. #### Cons It was costly & wasn't cost-efficient at all. #### Reasons for choosing TestGorilla Because of categories. #### Reasons for switching to TestGorilla It wasn't good enough & was expensive. #### Vendor response Hi Shubham, thanks for taking the time to leave us your feedback. I would appreciate if you could share a little more about your thoughts on our pricing. Please feel free to reach out to me directly at siobhan@testgorilla.com. Thank you! Replied January 2023 --- ### Easy to use applicant testing platform - Overall rating: 4/5 - Reviewer: Graham B. - Verified reviewer: Yes - Industry: Human Resources - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Using test Gorilla has cut down on a lot of the administrative burden of assessing candidates. It's great for high volume hiring queues and receiving prompt, consistent feedback on test scores. A few of our candidates have experienced issues with completing tests (e.g., unclear instructions, aggressive time constraints), but overall the applicant experience (and my experience as administrator) have been positive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros I like that the platform is straightforward and easy to use. There aren't a lot of unnecessary bells and whistles to get in the way. Setting up assessments and inviting applicants is very quick and easy. The layout makes it easy to compare candidates about each other. #### Cons I don't like that you aren't able to view the tests without assigning them to yourself and manually taking them. This makes scoring somewhat opaque, and it is hard to judge if the tests are 100% aligned to the knowledge/skills you are looking to test for. I understand the rationale behind locking down the tests, but I feel that the rewards of showing employers the tests they are assigning would outweigh the risks. #### Vendor response Hi Graham! We wanted to stop by and let you know we've rolled out a ton of new features since your review, including a brand-new one this month that allows customers to preview assessments before inviting candidates. We do recommend taking a look. Replied September 2023 --- ### Powerful toop - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Over great experience! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Functionality: 4/5 #### Pros The app is easy to use and integrates already a great number of tests and questions ideas. It clearly makes the implementation easy. #### Cons The app misses some flexibility in terms of answer durations, amount of questions, etc. The candidate review process could clearly be improved (switch from one test to another, avoid popups, etc.). #### Vendor response Hi there! Thanks for taking the time to leave us your review, and glad to hear that you are finding the platform easy to use and integrate into your existing process. Welcome to the TG community! Replied July 2022 --- ### Taking our recruitment to another level - Overall rating: 5/5 - Reviewer: Rob S. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros TestGorilla is an excellent way to assess candidates prior to interviewing. This initial screening makes the interview far more productive which saves us time and allows us to find the gems amongst a pile of CVs. #### Cons I find the pricing plan structure a little strange. In some ways, the free plan is preferable to the Pay as You go plan, in that it has unlimited assessment and candidate credits for the free tests.Based on this, The Pay as You Go plan, should also also have unlimited assessment and candidate credits for the free tests.I would also like to have the ability to completely delete an assessment rather than just archiving it. #### Vendor response Hi Rob, thank you for taking the time to leave us your feedback :) Glad to hear that we are helping you become more efficient and productive! Thanks for the suggestion to delete assessments, this will be passed to our Product team. Regarding the Free version of the platform, the tests in that version have a limited question bank, compared to the paid version of those tests...so there is quite a difference between the free content and the paid. Welcome to TG! Replied January 2023 --- ### Very Useful Product! - Overall rating: 4/5 - Reviewer: Hailey R. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. - Overall, it has been very beneficial to our hiring process #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros - Easy to use from an administrative point - Easy to read results - Lots of variety in the assessments already made & the option to customize - Organized nicely: can view all results in the timing they come in or by best score #### Cons - Sometimes candidates aren't granted access so we have to go in on our side to figure out why/ get it resent - candidates cannot set up their account and then return to it to take the test. From our experience, if a candidate signs up and doesn't immediately take the assessment, they will not be let in when they return to do so. Unclear if it is a system or user error in this example. #### Vendor response Hi Hailey! Great to hear that you have had a positive experience with TestGorilla so far :) Your candidates don't in fact need to create an account to take an assessment, so I would say there is some user error there. If it happens again, you can redirect your candidate to help@testgorilla.com. Welcome to the TG community! Replied August 2022 --- ### Don't subscribe to TestGorilla - Overall rating: 1/5 - Reviewer: Walid S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I didn't like nothing, and the customer service is the worst. #### Cons No trial, instant 1 year lock-in, no ability to cancel or stop auto-renewal #### Vendor response Hi Walid, Thank you for taking the time to review TestGorilla. We're sorry you didn't have a great experience and do recommend reaching out to our Customer Success team for assistance. We would also appreciate more feedback on your experience with auto-renewal - we value your experience, and it will help us improve. Looking forward to hearing from you! Replied January 2024 --- ### Great Tool - highly recommend - Overall rating: 5/5 - Reviewer: Steve M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love it and will continue to use it. We can qualify so much up front, which saves money in the long run #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros being able to set assessments to gauge the stated levels of skills is fantastic! On more than one occasion we have qualified that someone has ebellished #### Cons Not really found any yet TBH, its a great tool #### Vendor response Hi Steve, thank you for leaving us your feedback. Glad to hear that you have been able to effectively screen your candidates using our platform, and that you have saved money and time in the process! We are happy to be a part of your hiring journey :) Replied July 2022 --- ### First time user, now a life long customer. - Overall rating: 5/5 - Reviewer: Ashley B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used other for less than 6 months - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are very pleased with our experience. It allowed us to weed out candidates that did not have full working knowledge of the skill set that we needed for the position. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I really liked that I could customize the test for our specific hiring needs. I also liked that shorter personality tests were offered. #### Cons A couple of the navigation features within the dashboard took me a little longer to figure out, but overall I don't have anything glaring that I would say I didn't like. ## More reviews [Next reviews](https://www.softwareadvice.com/recruitment-marketing-platform/testgorilla-profile/reviews/?page=2) --- TestGorilla Reviews, Pros and Cons - 2026 Software Advice