Simple to use their products.

Simple to use and integrates with my current software. Was easy to upload liability reports when switching over.

The iOS app doesn’t always work with processing gift cards.

The Ackroo team has been wonderful to work with. They are not your typical pushy sale people. They are the real deal and care about helping their clients get the ultimate experience!

Our company - Audrey's Auto Repair - has found that using the Loyalty Reward Card & Gift Card programs together, it has greatly increased our client loyalty to our shop, which has had a positive impact on our return of investment.

I have not found anything in the program that I would change.

They are inapt when it comes to integration with eCommerce integrations other than an API which is the most important start but insufficient.

That it has an API and ability to export reports

Lacks necessary plugins for Wordpress/WooCommerce for ability apply Gift Cards to WooCommerces product purchases!

Increased employee efficiency in regards to the submission and approval of monthly expense reports. Significantly reduced the amount of paper and paper retention given the supporting documentation was stored on the cloud. Reports provided the accounting department insight as to what and where our employees were spending the most during their travel time; allowed our company to arrange corporate discounts.

Very easy to implement, especially with the multiple general ledger and ERP systems we currently use. The training resources allowed us to easily deploy the program to our employees with minimal assistance from the accounting department. Being able to set up delegate profiles allowed the accounting department the ability to review expense reports prior to employee submission to managers for approval.

Customer service post implementation was delayed. Routine questions took time to get responses and it was done primarily via support tickets / email. I would strongly suggest a dedicated account manager along with direct contact numbers for support depending on the issue.

Ackroo is oour Gift Card system. It runs a system that works has 1000's of gift cares with 10's of 1000s of dollars.

Easy to use. Very Reliable. Great analytics

Integrates with our POS system but sometimes there are glitches with gift cards. Communication errors. Probably less than 1% of the time though.

Overall, Ackroo does the job to manage our loyalty cards. Difficult to set up as we had to bounce between the payment reader rep and the ackroo rep, then the install process per machine.

Ackroo manages our loyalty card program accurately. It is a manual system, at least from our portion.

I would like to see it integrate with our software - so we do not have to manually enter every transaction

Good

Easy tracking of gift cards, dash board is convenient to use.

Navigation to awhile to figure out. Wish it were integrated with Clover so when we print our reconciliation daily the gift cards purchased and redeemed show on settlement report.

We use Ackroo as a promotional item for vehicle sales, as a way to maintain a customers business by getting the opportunity to provide a service after we have made a mistake.

The software is simple and easy to teach to users.

Would be great if it integrated with our dealer management system.

I like that it is easy to navigate to get the information I'm looking for.

When trying to get another copy of gift card being used when i have to go from one screen to the other.

Capacity to target specific customers based on their accumulated rewards

The thing I like the least about the software is nothing. All the aspects that we use are more than adequate.

C’est un plus à notre entreprise qui récompense nos client de manière simple et efficace

La facilité à crée les cartes pour les clients

Le service à la clientèle par courriel seulement

App development and enhancements need to be improved.

Discussed these details with Ackroo Team on Zoom Call

Requested further details on app development, emailed wish list to Ackroo Account team.

It is very easy to use, fast and accurate. Customer service has always been helpful

No issues with the software at all, it has been a seamless process

The customer service is excellent to work with, and the system is very functional!

It’s really easy to use, track and manage the card system. Reports are simple and the cards work excellent!

A customer using the gift card needs to be walked through a series of prompts and buttons to use their gift card - this shouldn’t be so complicated.

really easy to use for customers and users

nothing negative to say.

I would recommend to anyone. I use them at 4 business I own.

The ease of setup and training was amazing

Not much honestly. They were great and easy to work with.

Frustrating

I have tried to deal with support. Clover says it's your problem you say it's Clover's problem and I'm stuck in the middle. Support is only avaliable while we are operating and it has disabled my POS system every time we try to fix it, this causes a complete shut down.

It doest work. I can load a card but can't take a payment for the loaded card.

My overall experience with Ackroo has been great.

Ackroo is very user friendly and staff understands rapidly how to use it with our current POS.

The only thing I dislike is the monthly price that I find a little bit high because I do not do that many gift cards transactions per month.

It is convenient for people to use it and the idea is very good

I can’t give any comments because we don’t have enough people to use it

I love that they used our logo, how quick they came and their great friendly customer agent!

That I needed to buy so many as a minimum.

Good service

Its easy to set up and use. We did not have gift cards before

Its a bit costly if you dont use or sell many. A lot if fees involved for use, payment processing etc