Birdeye Referrals
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Most Helpful Reviews for Birdeye Referrals
1 Review
phillip
Law Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed June 2022
Birdeye misses the Mark
I tried Birdeye when it was launched and the concept was great, but the product support was garbage and they couldn't keep track of what they offered my firm for the pricepoint, it kept changing and was a source of frustration for me. offshore support personnel try to be friendly but are fairly useless when you need something done quickly and it takes too many unnecessary steps to get the right person don't he phone
PROSSleek design and good product to help get and manage reviews
CONSCustomer support is very poor and the company is unresponsive, pricing is quite high compared to the competition
Reason for choosing Birdeye Referrals
I didnt I left Birdeye for kenect
Vendor Response
Hi Phillip, apologies for the frustration. I would like to understand your experience more. We definitely pride ourselves on world-class customer service, so please reach out to me directly at ciera.saldona@birdeye.com so I can understand and fix the concerns you faced to make this situation better.
Replied July 2022