Birdeye Referrals

RATING:

4.0

(1)
Overview

About Birdeye Referrals

Birdeye Referrals is a referral management solution designed to help businesses in real estate, financial services, retail, hospitality and other industries create and track loyalty campaigns across multiple channels. Organizations can run multiple reward strategies and track conversions according to requirements. Using Brideye Referrals, administrators can gain insights into sent, shared, clicked and created referrals from within a unified platform. Teams can access the inbox to send thank you messages to customers and receive notifications about new referrals. Additionally, it lets organizations customize emails and landing pages to establish brand identity with clients. Businesses can automate referral campaigns and send referral requests with codes to customers. ...

Birdeye Referrals Pricing

Contact Birdeye for pricing details.

Free trial: 

Not Available

Free version: 

Not Available

Birdeye Referrals track leads

Birdeye Referrals Reviews

Overall Rating

4.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

1

Value for money

2

Functionality

2

Most Helpful Reviews for Birdeye Referrals

1 Review

phillip

Law Practice, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed June 2022

Birdeye misses the Mark

I tried Birdeye when it was launched and the concept was great, but the product support was garbage and they couldn't keep track of what they offered my firm for the pricepoint, it kept changing and was a source of frustration for me. offshore support personnel try to be friendly but are fairly useless when you need something done quickly and it takes too many unnecessary steps to get the right person don't he phone

PROS

Sleek design and good product to help get and manage reviews

CONS

Customer support is very poor and the company is unresponsive, pricing is quite high compared to the competition

Reason for choosing Birdeye Referrals

I didnt I left Birdeye for kenect

Vendor Response

Hi Phillip, apologies for the frustration. I would like to understand your experience more. We definitely pride ourselves on world-class customer service, so please reach out to me directly at ciera.saldona@birdeye.com so I can understand and fix the concerns you faced to make this situation better.

Replied July 2022