All Marsello Reviews

1-25 of 101 Reviews

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Gaylene

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed February 2019

Fresh fish tinwald

Customers love having goody n not having to find an actual card in tbeir purses or wallets. We can find every customer using out front till when they are pmacing anmorder

PROS

Ease of use and can be connected to our tills

CONS

We love everything about it, thank you for the option to gve feedbank

Vendor Response

Thanks for your 5 star review Gaylene. As you're one of our best customers, you're always going to be biased :). We can only wish for all customers that use the system as well as you do. For readers out there, this customer has a local population of 3500 people, and has registered 2,000 to their rewards program. It's used every single day, and the staff have made the programme incredibly engaging. Good job!

Replied March 2019

Shannay

Food Production, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed May 2018

Customer Service is appalling. Out of 3 questions in 12 months, I've had 1 answer.

Hopefully more customers passing through the store

PROS

Ability to provide loyalty points to our customers. Has the functionality to do reports on the computer.

CONS

Unless you know how it works, it's not that user-friendly to the staff who have no tech savvy. Changes to the tablet confuse the older generation customers.

Vendor Response

Hi Shannay, thanks so much for your response. We take your comments extremely seriously, and we're committed to ensuring each and every customer has a positive experience. We've taken your support comments on board, and we're looking to improve this area of our business over the next two months, including hiring more staff to ensure our customers are well looked after. I¿ll be taking a look at past support queries to better understand why it took so long to reply to your support ticket. Yet again, thanks so much for taking the time to submit this review, as we'd love to turn this back into a 10/10! Kind regards, Rory Moss, Marketing Manager

Replied May 2018

Shannay

Food & Beverages, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed March 2019

Goody review 2019

Customer service can most definitely be improved considering the cost. Overall customers are happy when they are able to redeem their points and since it's managed by an app as opposed to being done manually by myself it's a good thing to have.

PROS

Relatively easy for customers to navigate in store on the tablet

CONS

Not as easy on the app for smart phones - not even I use the phone app

Vendor Response

Hi Shannay, We're deeply sorry you haven't had the most positive experience with our support services. We immediately arranged for a support contact to touch base and address any concerns you had. Regarding the app, it's in use by over 100k people, so we feel it's a fairly important part to sign up and point balance reminders. Thanks for the review, and we'll be making sure you have the necessary support services you need, as clearly based on the review, there are things we can improve. Appreciate the feedback. Kind regards, Rory Moss General Manager

Replied July 2019

Jusmena

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed May 2018

Consistent

PROS

That's its easy to use, and you only need one card for many site, therefore more people are inclined to use it because it doesn't feel like another card

CONS

Doesn't link yet to the pos but this could change in the future. No one comes to see us at the cafe so the customer service could improve

Vendor Response

Hi Jusmena, Firstly, thanks so much for your review! We really appreciate this. Looking at your account you currently operate the check-in model. If you¿d like to start incentivising customers for dollars spent, we can totally do this! We do have a number of POS integrations, but it depends on what you currently operate. We also have a check-in version which should work on your POS device, pending your PC is above windows XP. Unfortunately, we don¿t do on-site visits any more, as the system has become very simple to operate. It¿s much easier to call you at a time that suits if you prefer? Yet again, thanks for taking the time to review us, and do let us know if you like to whitelabel (customise) your apps or investigate POS options. Kind regards, Rory Moss Marketing Manager

Replied May 2018

Bill

Hospitality, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Wild Pear Kitchen can't imagine doing business with out Marsello

Traditional Hospitality businesses actually know very little about their customers buying habits and have no ability to, with Marcello the insights are incredibly powerful, and the loyalty that is created thru rewards is a game changer

PROS

It's hard to pinpoint any one feature that's better than the other the longer it's in place the more powerful it becomes for our business, we can't imagine not using Marsello in our Hospo business now

CONS

I would like to see some additional tools with regard to list management top of mind is a filter for Duplicate accounts (name wise) also it would be good to be able to sort new signups and be able to show more than 50 rows at a time 100 would be betterThere is a grey area around implementing and accessing the online widget

Reason for choosing Marsello

I have used this software before and found it to work really well with Kounta lightspeed

Walt

Retail, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2022

A great all round marketing tool

Great. Excellent customer support as well. With one on one support when I need it.

PROS

The loyalty programme is great. It also does really well in tying together our bricks and mortar and ecommerce offerings.

CONS

Probably the reporting. Could be more customizable, but still pretty good.

Reason for choosing Marsello

The integration of the loyalty offerings was my primary driver. But I also realized I could stop using MailChimp and get the same, if not better, outcomes. So lots of extras.

Brian

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2019

Great Promotional Programme

Customers particularly enjoy getting a birthday present.

PROS

It is an easy to use and relatively cheap way of encouraging customers to return.

CONS

Sometimes "customers" walk past our shop and flash their card to gain points without purchasing. When we catch them we often wipe all their points as it is a form of theft.

Vendor Response

Thanks for your feedback Brian. While I totally understand your "cons" section. I'm glad to say we're integrated now with Kounta and working with your sites to rollover to the integrated version which will prevent this :). Rory Moss, GM

Replied March 2019

Nik

Restaurants, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2019

Good software

PROS

easy to use, and help customers with , ordering new goody cards as well

CONS

the tablets when they would not charge correctly, or the wifi crashed

Vendor Response

Thanks for the positive review Nik. We really value your feedback. We agree, tablets can be a pain especially with WiFi. Unfortunately, like most things nowadays, once WiFi fails or goes down, there will always be issues with hardware. The charging issues are usually related to charging via USB port through you POS. Please make sure this is plugged into the wall using the recommended charger.

Replied January 2019

Eddie

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2019

useful & helpful. not just a reward programme but a channel to customers' voice

very useful & smart. it does its job by itself, does not need too much care.

PROS

customers' feedback function let me know if they are happy with our service.

CONS

none so far. i was trying to change the rewards but could not access, web page says loading forever.

Vendor Response

Thanks so much for your continued support Eddie. We're glad you're still enjoying the use of the programme. The pages you're referring are most likely user privileges which head office had set up.

Replied March 2019

User Profile

Scott

Verified reviewer

Retail, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

FUNCTIONALITY

3

Reviewed September 2018

Goody review

Getting customers back in the door

PROS

The ability to have customers coming back and using it

CONS

The overall cost of the software didn't justify the amount we made from Goody

Vendor Response

Thanks for the honest feedback Scott. We'll be getting in touch directly. Your pricing plan was based on the highest consumption usage, with hardware included. We now have a lower price point for loyalty only stores that require less hardware. We'll get in touch directly to better understand what we could have done better. Thanks for your feedback.

Replied September 2018

Adirah

Hospitality, 5,001-10,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2019

Goody review

Good

PROS

Quick easy use. saves multiple rewards cards.

CONS

our machine occasionally is telling people they need to verify their email before redeeming however they have already done this, also when it freezes it is frustrating for customers. Will not let me see customer feedback online anymore.

Vendor Response

Thanks for the positive review Adirah. We're glad you are enjoying the use of the system. In terms of the verification issue, please be sure to lodge this with our support team at support@goodycard.co.nz and we will get this resolved. The feedback issue might just be as simple as a setting change. Either way, feel free to call us and we'll do everything to get these issues fixed! Thanks so much for your continued support down there in Dunedin. Regards, Rory Moss, GM

Replied March 2019

Amber

Automotive, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

Good for the win

PROS

The thing I love most about the software is how simple it is to use. There are no big forms for the customer to fill out, they literally enter their email address and it's done.

CONS

I have had previous issues with the tablets themselves (Not turning on) , but this was quickly replaced by the customer service team.

Vendor Response

Thanks for the positive review Amber - we really appreciate your feedback. Regarding the tablet devices, we can replace these if required. Unfortunately with hardware, there will always be some technical issues at some point. That said, we' do have a POS solution variant, should you wish to try this?

Replied February 2019

Gary

Utilities, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed October 2019

okayish

Okayiah

PROS

Only complaint would be if i buy multiple coffees, I only get credit or points for one visit

CONS

Reviews like this one Really, what is going to change

Ross

Hospitality, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2019

Goody Rewards just works

Friendly, Local & responsive to queries.

PROS

Customer interface & back office software.

CONS

Not applicable. All worked better than my expectations.

Vendor Response

Thanks for the positive review Ross. We're always working hard to improve our software and loyalty platform. We're glad you've enjoyed it to date and will continue to improve based on customer feedback. Let us know if we can help with anything further for your stores. Regards, Rory Moss, GM

Replied March 2019

Carine

Health, Wellness and Fitness, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2019

Goody is great!

Goody has been great in the feedback forms of finding out what clients truly feel about your business and what you can improve on.

PROS

The time I would spend following up on clients, whether it was birthdays, follow ups, ratings etc, goody has now taken over for me now saving me time! I no longer have to worry about that. The point system has become fair for my clients and they are loving earning and redeeming rewards!

CONS

I haven’t found anything so far that I least like about this software.

Vendor Response

Thanks so much for your positive review Carine. We really value your opinion and it's great to have you on board. If there is anything we can do to make your customers experience and exceptional one, please don't hesitate to let me know. Thanks, Rory Moss, GM

Replied March 2019

Kathy-Lee

Consumer Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2018

Good Stuff so far

Good, relatively easy to learn. Good instructions and very helpful customer service from Goody which makes the overall experience fantastic.

PROS

New to our fuel station and customers seem to love it. Ties in quite well with out software which is always good. Staff at Goody are happy to help with any issues which is great.

CONS

Still having issues with our receipts printing. However they say that they are underway in fixing this :)

Vendor Response

Thanks so much for the positive review Kathy - yes we¿re still making some minor quality improvements to receipt printing but this will be fixed shortly. Let us know if you need any further help and don¿t by shy to call in. Yet again thanks for the review and we hope your customers enjoy using their card :). Goody Team.

Replied September 2018

Vanessa

Broadcast Media, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed January 2020

Goody's worth it

Great notifications through email which tie in when your card is swiped. Really easy.

PROS

That it is a national customer rewards scheme rather than just local.

CONS

There is nothing that I don't like about Goody.

Reasons for switching to Marsello

Because the business that I got my daily coffee from changed to Goody.

Camille

Hospitality, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2018

Easy to use

Overall we have had a positive experience with Goody so far, it seems that is system has a lot of great marketing options and the back office side of things has been easy to understand.

PROS

I liked that is was so user friendly and was easy to teach to our staff (many of whom are young and need simple systems to follow). We also were walked through setup easily.

CONS

Possibly the minimum discount to be featured on the app, but other than that no complaints.

Vendor Response

Thanks so much for the positive review Camille and we hope you enjoy using it. We'll look into your minimum discount requirements. All the best, Rory Moss Marketing Manager

Replied September 2018

Joseph

Retail, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2021

Great Marketing Program works great with VEND!

Repeat customers, voucher system is excellent.

PROS

Good overall system, integrated with VEND super easily

CONS

Am happy i dont really have many complaints

Emma

Apparel & Fashion, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed June 2022

Integration with Woo Commerce and WordPress

PROS

The SMS marketing we really get a lot of customer traffic with this tool.

CONS

Marsello is not compatible with Woo Commerce or WordPress. Our website is a WordPress site and we cannot implement any codes online as the systems are not integrated. It limits the potential for us and is frustrating.

Reason for choosing Marsello

My point of sale system is Vend and it works with this, i was unaware it didn't integrate with WordPress.

Susan

Education Management, 1,001-5,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

Freebies

Great!

PROS

Easy to use most place now have and i like the offers

CONS

Nothing its all easy to use and i love the offers

User Profile

Andy

Verified reviewer

Security and Investigations, 201-500 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2019

Great App

Often forget to use when in McDonald's but otherwise no complaints and experience overall is great

PROS

Great App, great cross of business support, great rewards.

CONS

Be great if it reminded me that I'm in X business and this business uses the Goodie Card

Anis

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2018

Very prompt response to customer service requests

PROS

Ease of use, Good in store display. One card can be used at all businesses with loyalty program powered by Goody. If one forgets the card can accumulate loyalty points through email checkin - how cool.

CONS

Not much flexibility in configuration. After registering a payment it does not initialise the display. Decimal amounts not permitted.

Karen

Retail, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2022

Live Chat is Very Helpful

Great!

PROS

I was stuck while trying to create content for an email marketing blast so I reached out on the live chat and my issue was resolved within minutes.

CONS

None. So far everything I have needed has been at my fingertips.

Jennie

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2018

Fairly easy to use

PROS

pretty quick, easy to use. easy to sign people up.

CONS

Once you used a voucher from someones account you then have to ask them to scan again to put their points on that they have just earned.

Showing 1 - 25 of 101 Reviews