Referral Factory helps us grow our customer base with the right types of clients

Customers that trust and believe in our service are our best advocates for growth. They refer their network, so our new wave of customers is easier to onboard, trusts our product, is happy to pay for the value, and stays retained for longer. We're grateful for this kind of customer growth.

Pros

The software is easy to use and have a campaign up and running in a few minutes. Once you start generating referrals, you can manage and monitor them easily, and track your growth through a visual dashboard.

Cons

The software fulfiled all of our campaign needs, but sadly there's no ability to pay a reward to qualifying referrals. Perhaps this is a product feature for the future.

Super easy to use and great customer support

Pros

Referral Factory makes it so simple to implement a referral programme, especially for those of us who aren't that tech-savvy. Funnily enough, Referral Factory was referred to me by a colleague in my industry. When she first mentioned it, I was concerned that it would be too much work and might involve some coding experience. It turns out they built the software for people exactly like me. The ease of use is definitely my favourite aspect, but I was also so pleasantly surprised by the level of support offered in the early stages of setting up my campaign. The team helped me think through how to reward my customers and incentivise them to refer their friends. I highly recommend this software for small business owners!

Cons

I have only recently started using the software, and since I have a small business, I haven't had any problems with connecting the software to my online platforms. I am yet to see a major increase in my leads, but I think that what makes this marketing approach really work is that it can grow exponentially once the referrals start picking up.

Great Service

I've realised the benefits of using my existing customers to get to new customers - I've needed this for ages

Pros

I love that the customizations let the programme have the same look and feel of my website!

Cons

There wasnt a template for my specific business

Easy to use referral platform for small businesses

Pros

I didn’t need help from external sources - I could create a referral program by myself in a few minutes. Very user friendly and uncomplicated. Very affordable for a small business owner like myself.

Cons

I haven’t found any issues with the software so far

Easiest Way To Run An eCommerce Referral Program

Referral Factory allows me to easily run a referral program for my e-commerce store without needing to hire a developer to add any code. I can now identify which of my customers are referring friends to buy from my store and when they need a reward.

Pros

I found a template for ecommerce which made it even easier to launch a referral program. I didn’t need a developer to help me at all.

Cons

I had to reset my password which took a while as I didn’t get the email link