About Referral Rock

Referral Rock is a cloud-based solution designed to help B2B and B2C businesses of all sizes automate processes related to referral programs using branded emails, social sharing, pre-drafted messages and more. Key features include campaign management, affiliate marketing, custom landing pages, loyalty programs, fraud protection, rewards distribution and lead management.

Marketing teams using Referral Rock can track and capture referrals based on multiple metrics including form completions, e-commerce purchases, subscriptions, trials or demos for improving performance of referral programs. Advocates can join referral programs using existing email marketing channels, website widgets, single sign-on via Google/Facebook or unique links and codes. Additi...


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Supported Operating System(s):

Web browser (OS agnostic)

52 Reviews of Referral Rock

Average User Ratings

Overall

4.56 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(34)

34

4 stars

(15)

15

3 stars

(2)

2

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 52 results

January 2018

Brett from Parker Financial Services

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

The team is amazing. I'm far from a computer wizard. They have made it super easy.

Pros

Ease of use, Referral system on steroids, Setup in min, Most important it's affordable, Great tech support, Great setup support.

Cons

It's not really a con but better artwork would be nice. But you have the option to upload your own work.

Response from Referral Rock Software

Replied January 2018

Thanks for the feedback Brett. We have some new layouts coming out in the next few months with better graphics and styles.

May 2017

Shaun from SIR Glass

Verified Reviewer

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

Exactly what EVERY software company should strive to be like!

Pros

The list is extensive! Their integrations, their obsession to be on the leading edge of their niche, the overall customizability, and flexibility, WITHOUT being locked into a long-term contract. I think what's overall best about my experience is that they give you a 15-day trial to literally try almost every feature. Not only that, they came alongside (While still being a trial customer = no money paid yet) and they try to first understand your objectives in detail and then point you to the proper steps along the way. They're proving their worth before they ask you to pay a penny. I run my business the same way. I like to test EVERYTHING and they allowed that. Beyond that, when I did dig in and tell them what I want, they had the features and flexibility to come satisfy nearly every little complex detail I needed for my referral program. They even had features to accomplish things that I hadn't even thought of yet. PLUS, every time I had a question, they were on it or finding an answer. It's like they wanted me setup and running before the trial even approached expiration and I applaud them for that. It's the best way you can earn your potential customers business. And they were never pushy! (If anything, I was being too pushy.). In all, I saved thousands by not needing to build an app or sign up for a long-term contract.

Cons

The ONLY thing I would like to see is an app for people to download and keep logged in on. But I'm sure that will come with time.

Response from Referral Rock Software

Replied May 2017

Thanks Shaun. Glad you had a great experience in the buying process!

April 2020

Chelsey from FeedXL

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Customer Service has been beyond my wildest dreams.

Really awesome experience so far in the set up of our referral program. We are just about to launch, so I can't say anything about our results - but this is exactly what we've been looking to set up for a while and I'm super excited to get this ball rolling.

Pros

Hands down the thing I like most about Referral Rock is the customer service. [SENSITIVE CONTENT HIDDEN] has been a godsend. He's been so easy to communicate with, is available for video/screen share calls and happily answers any little question I've had. It's been such a big help to have that, because there's so much you can do with Referral Rock, but without someone who knows it inside and out it would be easy to miss a lot - and set it up with only a fraction of its potential.

Cons

I felt like there were a number of things that weren't ready to go right off the bat - like an anchor link to take users from the referral page to the top (to see the form again). A random field that appeared in the member registration form. All of these were minor and there was a workaround in place, would have been *ideal* if these were in place but nothing was a dealbreaker, just a minor inconvenience. And again, [SENSITIVE CONTENT HIDDEN] was a huge help with communicating this with me, and with the dev team to set up an official solution.

January 2019

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

January 2019

Poor User Experience. Poor Customer Service.

Not a fan.

Pros

The idea, maybe. Except there are competitors out there that are way better.

Cons

Supposed to make your life easier, but it’s conplicated and frustrating. Plus it doesn’t even look professional.

Response from Referral Rock Software

Replied January 2019

We are more than happy to help you but we can't find you in our customer database. We have no customers in that match the information you gave of "Hospital & Health Care, 1001-5000 employees" . Also our software solution doesn't even fit the "Hospital & Health Care" industry. I don't understand why you don't mention your name, company and choose to hide your contact information. We have live chat support, email, phone, and dedicated service people for each account, so we find it hard to believe that we could not rectify the situation. Anyone who was that unhappy has received refunds. Please reach out to us so we can assist!

March 2020

Sarah from Engineers Australia

Verified Reviewer

Company Size: 51-200 employees

Industry: Mechanical or Industrial Engineering

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Outstanding customer service

Our overall experience has been amazing, from the moment that we indicated we were interested in the platform we have pleasantly surprised by the platform and the customer service. I have worked with many platforms with customer service centres outside of Australia and this is the best experience we have ever experienced.

Pros

The Referral Rock platform is a simple off the shelf solution for a referral program. It easily integrated into Salesforce and we were able to reskin the entire platform in our branding.

Cons

Unfortunately, there was no available support in the Australian time zone which made it a challenge but hardly a con.

Reasons for Choosing Referral Rock

We chose referral rock as Mention Me wouldn't consider us as a client, because of our small volume. We were also considering devising our own system using salesforce and marketing cloud, but due to the short timeframes and the $$$ involved in this solution the Referral Rock platform was the best option.

Response from Referral Rock

Replied March 2020

Thank you for the kind words! Glad we can raise the bar on customer service outside of Australia.