All Referral Rock Reviews
1-25 of 87 Reviews
Sort by
Perry
Verified reviewer
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Amazingly simple software to growing our referral network
Simplicity of rolling out a referral prgramme
PROSSimplicity, flexibility and customisation options. I really like to way everything is within one system
Stacie
Consumer Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Referral Rock has helped us grow our referral customer base by leaps and bounds.
Referral Rock has helped us grow our referral customer base by leaps and bounds.
PROSReferral Rock is easy to use and easy to setup. The individuals guide you through the process and support you along the way.
CONSBecause Referral Rock is not able to integrate with our software, it is a manual process to locate referrals.
David
Computer Software, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed July 2020
Decent product, poor onboarding
Frustrating. The product is so close, but it is hard to pay for onboarding that can't help you do most of what you were told the platform can do.
PROSIt (somewhat) integrates with HubSpot and we use this as our CRM>
CONSThat nothing works as it should, or as I was told it would before we purchased it. I have waited over a month on an answer from the "support" team regarding an issue that salesperson told me the software could definitely do, but does not.
Reason for choosing Referral Rock
HubSpot Integration
Vendor Response
I apologize for the negative experience during the on-boarding of your referral program. In speaking with our team, it seems that the issue was on based on a limitation with HubSpot's API, not our integration. As far as I understand our team has worked with you to resolve the issue quickly and we were already working with you before this review by bringing in additional integration specialists on a scheduled call. Thank you for your review and we hope we can continue to work with you as a happy customer.
Replied August 2020
Juan
Real Estate, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
Robust Referral Program
Extremely positive; the Referral Rock working with our company has been amazing through the launching process and beyond.
PROSStraightforwardness of the platform, easy interface for company and members/referrals, reporting, onboarding and ongoing support.
CONSNot cons, but things that would be great if available in the future: more editing options for button order (and inclusion) on share widget/member dashboard, gathering more and more detailed information during member sign ups (full set of address fields), and more editing options on the referral landing page.
Reason for choosing Referral Rock
The most important reasons (even though there were many) were the ability to have mirror programs in English and Spanish, and the simplicity and variety of ways for member to share the program with their friends and family.
Krunal
Information Technology and Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
Best Referral Tool
Very helpful customer support, easy to use very handy.
CONSReporting part is quite difficult to pull up.
Johnny
Verified reviewer
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2018
Glitchy but perfect for my size business
Once you get the hang of it and learn the vernacular it's pretty straightforward. And, it seems to have all the features I need without costing a fortune.
CONSWorking with the text, like font selection and size, spacing, etc. is super glitchy and I found myself finding workarounds when putting together the member and referral pages. Never did really get it to look the way I wanted it to look. And, if I indented anything it automatically inserted quotations kind of underneath the text. Everything else seems to work fine, but considering the text setup is crucial to the message it seems as though maybe some more functionality attention should be paid to that. Choosing text size is a real pain since there is no way to know exactly what size you are choosing.
Vendor Response
Thanks Johnny. We are redoing the program editors in the next month or so! Valuable feedback!
Replied January 2018
Edward
Marketing and Advertising, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Happy with Referral Rock
It has been good. We are happy with the purchase, the platform and most importantly the support.
PROSIt tracks referrals properly and [sensitive content hidden] has been a wonderful help in getting us set up and educated on the product! Awesome Support!
CONSLimited external integration capabilities, even with Zapier there are limits to the type of data you can pass to an external CRMs such as opt-outs.
Elijah
Health, Wellness and Fitness, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Referral Rock... it really Rocks!
It is a critical stream of patient acquisition for our healthcare network.
PROSThe ability to easily launch and manage a referral program with all the tools was mission critical to our lead generation campaigns.
CONSIt would be nice if it was integrated with a database of social media influencers to invite to participate in referral campaigns.
Reason for choosing Referral Rock
The value.
Tom
Professional Training & Coaching, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Customer for life
The experience has been phenomenal. I’m still amazed at how easy it is to use and how impactful it has been for our business.
PROSIt’s extremely easy to use and distribute once up and running. The team at referral rock was with us each step of the way and made it seamless to get us going.
CONSWe haven’t run into any challenges with the program or team.
Savannah
Renewables & Environment, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
Referral Rock Review
Referral Rock has made our referral process a breeze. With its easy-to-use dashboard, we can now track the status of each referral in real-time, keeping everyone in the loop. The user-friendly interface is a plus, making it simple for our team to navigate. The platform's organization and automation features have saved us time, streamlining tasks and communication. The support team (Alfonso) has been incredibly helpful, addressing our queries promptly and ensuring a smooth experience.
CONSJust one month into using Referral Rock, it's early to measure the return on investment, but we're expecting more new leads.
Linda
Banking, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2019
Great Customer Service
We purchased two plans with Referral Rock. With both implementations, the Referral Rock team has been great to work with. They are very patient and responsive when we have questions. I would give them 6 stars out of 5 if I could. Representative is fantastic!
PROSThe software is easy to use and we like the ability to generate reports within the Admin dashboard. It is very reliable for our users.
CONSWe bought a more "entry level" plan so we don't have a lot of options to customize multiple fields. There is an upgrade coming in a few months so that may give us more flexibility.
Jay
Non-Profit Organization Management, 201-500 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2017
One of the easiest software programs I've ever used to manage online referral campaigns.
Very reliable, easy-to-use product. Referral Rock has made it easy for us to streamline our online member referral program and significantly simplify the process. The user interface is well-designed and makes launching, monitoring, and editing referral campaigns effortless. Their support team was extremely helpful in walking us through custom campaign setup and answering any questions we had throughout the process. Would definitely recommend this product to any size business or non-profit organization looking to expand their reach through referral programs! After using the product for nearly 2 years, we've never received any negative feedback from our members or experienced any down-time with Referral Rock's hosting platform.
CONSI wish there were more options to customize the layout and look of the rewards landing pages and automated emails. Other than that -- the software and support have been great!
Vendor Response
Thank's Jay. We are working on the cons you listed. More customizable options for pages and emails!
Replied July 2017
Barbara
Environmental Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2018
Give Meghan Calak a raise
People trust referrals but hate using the correct link.
PROSYour team is phenomenally supportive, ranging between my very dumb and basic questions to the slightly more technical inquiries. Always patient, never seem frustrated, and consistently beyond helpful.
CONSThe jump from basic plan to middle is huge, it should have a step between the two.
Allen
Renewables & Environment, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed March 2017
Great price for what it is
We looked at referral platforms that had many more features and better integrations with our database (SalesForce) but they were in the $ range and intended for much larger enterprise clients. As a small business Referral Rock was affordable and came with the basic set of features we needed.
PROSValue.
CONSLack of cheap and easy integration with SalesForce.
Vendor Response
Allen, Thank you for the honest review. We're working on many new features that I think you'll be excited about. You on first on the list for SalesForce integration!
Replied April 2017
Leo
Consumer Electronics, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
It does what it says on the tin
Pricing.Customer support and onboarding.
CONSReward management is cumbersome, had to get support team involved to rename rewards.
Emily
Computer Software, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Great set up process
Our account manager [SENSITIVE CONTENT HIDDEN] was incredible in getting us fully set up and live within less then a week! Referral Rock has every feature you can need in a referral program.
CONSIt takes a little bit of handholding to get set up.
Ann
Executive Office, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2019
B2B customer and affiliate referral program
Really good. Onboarding was pretty straightforward.
PROSEase of use and my account rep., [SENSITIVE CONTENT HIDDEN]
CONSSet up could be more step by step, and a clearer explanation of how everything works during the demo period.
Vendor Response
Thanks for your feedback Ann. We're working on making our software setup 10x easier. It's our #1 goal for this quarter. We have a lot more in store, glad you're with us!
Replied April 2019
Joy
Military, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Referral Rock
Great
PROSBe able to create own landing page and design
CONSLimited direct integration should be able to integrate with most CRM
Danielle
Accounting, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Great onboarding support and customer service
The demo was helpful and thorough, the onboarding support and set-up timeline worked well, and we received great customer service before, during, and after onboarding. The system is simple to use and the pricing model suits our franchise structure well.
PROSFlexible pricing structure, suits our needs well.
CONSThe referral landing page is awkward to style and to personalise to the degree that we'd like.
Benjamin
E-Learning, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Easy to Use Platform
Very well made and staffed by great people!
PROSThe onboarding process and customer support were extremely helpful and straightforward, I always understood what was needed to ensure success.
CONSWe did not have any negative experiences using this platform.
Steve
Verified reviewer
Insurance
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
This referral software is very intuitive to setup and on-boarding and very affordable
Increased our customer base and exposed our brand to a much bigger audience at a very good ROI compared to the likes of Adwords.
PROSThe setup widget is doesn't take long to setup, and understand. You do need some experience with setting up campaigns, but if you miss anything the onboarding team takes you through a pre-launch call and screen sharing - which picked up the things that I had missed.
CONSIt's probably no for everyone - given it is a commitment to setup and use - the easiest thing would be to just email your customers. But this adds a layer of tracking and viral-ness given people that are referred to, can also make referrals. To get the most out of it I suggest testing various offers to find a sweet spot.
Vendor Response
Thanks for the comment on benefits! Many of our customers have found referral programs can be a great channel for user acquisition vs Adwords
Replied March 2018
Andrew
Banking, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Blue Foundry Bank Review
Very easy and intuitive to set up and implement process
CONSThere was some difficulty in integrating our online account opening portal
Anonymous
11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2019
Customer Service for the Win!
Overall, the experience has been great!
PROSBy far, the best part about Referral Rock has been the customer service. CSRs have gone above and beyond in assisting us through onboarding, building out our program, and beginning the implementation.
CONSThe editor has so many areas to edit (which is a good thing) that there is the possibility that a detail may be missed.
Thuy
Used free trial
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed December 2014
Great software!
Referral Rock is helping me manage my customer referral program through this app. I find that it was easy to set up and get started. I was able to launch a program within 5 mins. It's been a great addition to helping my company grow! I highly recommend it!
Alex
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed November 2015
Easy to setup referral system
Referrals are a big part of my business, so having a good system to track them is key. Referral Rock made it easy to setup a promotion and stay on top of the stats to so I knew how well it was performing!
Vendor Response
Glad we could help!
Replied November 2015