All Refersion Reviews
1-25 of 55 Reviews
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Abigail
Verified reviewer
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2018
I use Refersion to create affiliate links for my website and blog.
I can quickly create affiliate links to products I want to discuss or feature on my website or on blog posts. Easy to access and easy to create and copy links.
CONSI do wish there was a built-in search feature for specific products rather than having to go to the website for the product and input that link to create an affiliate link for a specific product. I can still quickly create links for specific products but the extra minute of time savings when you are working with a lot of affiliate links can save a lot of time over the long run.
Kristen
Industrial Automation, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2022
Amazing Affiliate Software!
Overall, it’s a great affiliate software option. You get a lot of features with it and it generally is very easy to use and functional.
PROSThis software is super easy to use! It tracks all affiliate analytics all in one place for you, and the data is extremely beneficial when making business decisions. I love that our affiliates find it easy to use too!
CONSThere was sometimes a glitch for affiliates trying to get signed in and customer service could be just a little bit faster to respond but other than that, everything was perfect.
Reason for choosing Refersion
It looked cleaner and easier to use.
Reasons for switching to Refersion
I wanted more features and something with a cleaner look.
Brenten
Industrial Automation, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed February 2022
Tracks Affiliate Sales, But Very Glitchy
Overall, I love the data it provides and how it tracks all influencer and affiliate data pertaining to sales and traffic. This data has been incredibly useful in making business decisions. But I do not like how glitchy and underdeveloped the software is. It can use some more work.
PROSI love how easy it is to track sales from affiliates and influencers! The data on Refersion is really great for analyzing their performance and making decisions accordingly.
CONSI didn’t like how glitchy it is. There are so many issues with this software that require customer support to fix which is frustrating and inefficient.
Reason for choosing Refersion
It was a good low cost option with many features still.
Reasons for switching to Refersion
I was very dissatisfied with how under developed Affiliatly was.
Stephanie
Verified reviewer
Information Technology and Services, 10,000+ employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed January 2023
Referral and affiliate tracking made simple
There has been a noticeable increase in the number of people using discount codes provided by our brand advocates. In this way, both we and our affiliates can rest easy as we monitor the effectiveness of our referral program.
PROSUsing referrals as a form of manual monthly payment to motivate brand advocates is a smart strategy. Having a referral program wherein both the referring user and the referred buyer receive a discount is a great idea.
CONSRegistrations are approved instantly, which has caused problems because scammers have been utilizing our codes on discount sites to make money off of us.
Reasons for switching to Refersion
I appreciate how simple it is to keep tabs on affiliate marketers and make payments to them. Because of this, keeping tabs on everything is a breeze. In particular, it assisted with the issue of keeping tabs on individual affiliates throughout a given promotional week.
Maria Rosario
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Successful Affiliate Marketing
This app has been very useful to us with our affiliate marketing. We are able to customize our offer, update it and implement hassle free. Tracking is always consistent too.
PROSHassle free sign up and tracking of affiliates. They have excellent customer service support who responds right away for any concerns you have with the app and even follow up with us. You can upload banners for affiliates to use, pay commissions directly to your affiliates Paypal or even pay them through gift cards.
CONSWe have been fully satisfied with this app and have been using it for a while now that I can't think of anything that I like the least.
Jessica
Retail, 2-10 employees
Used less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2021
It does the job, but doesn't thrill me
Overall, if you want a basic affiliate tracking software, this is a good one. It isn't over the top with features, but it did seem reliable, straightforward to setup and the support team was great.
PROSI like most that it's fairly straightforward and pretty easy to set up. The support team is also great. When I first signed up for this program we were using wordpress and after a short time we abandoned Refersion to go with an affiliate software that could do more for a similar price. Years later we're now switching our online store to Shopify and will be switching our affiliate software back to Refersaion. Our team members assure me that it integrates better with Shopify so I'm hoping it will indeed be a better experience this time around.
CONSI didn't like that for the basic package you couldn't use both tracking links and individual affiliate discount codes. We would have had to pay more to integrate both features which wasn't cost effective. The platform we switched to for wordpress could do both for the same cost as the basic Refersion package. With our switch to Shopify, the basic Refersion package should be able to implement the tracking links as well as track effectively with the Shopify coupon codes which would solve my issue with the software.
Reasons for switching to Refersion
Beacuse we're switching our online store from wordpress to Shopify, we're now needing an affiliate software that will integrate with the new Shopify platform. Refersion came recommended by our web team, and having used it in the past, I'm open to giving it another shot.
Ken
Retail, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed September 2019
Pricing Surprise and Data Held Hostage
Their systems are smooth and work well, which is a shame because of their bait-and-switch tactics with pricing. I could never recommend a company that does not provide detail on their pricing scheme, then hits you with massive increases and long contract periods once you have gotten past their basic plan, which is monthly and a flat fee. I've attempted to negotiate with them, but at this point I'm not even sure that I can get my affiliate commission information as it is hidden. I highly recommend looking elsewhere for your affiliate needs-- go with a company that is up front about their pricing and contract periods.
PROSEasy to use, easy to set up, and the interface is clean and well organized.
CONSThe pricing model after you have reached a minimum level of conversions switches to a percent of sales and a long term contract. We, like many online retailers, have very little margin to work with. To have the affiliate commissions double due to Refersion tacking on a % of sales commission ON TOP of affiliate commissions, and to require a one year contract, and -- most importantly-- to not let potential customers know that this is their pricing model when they sign up, is very poor business practice
Chase
Retail, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
Great Fraud and Charge Back Prevention System
I would highly recommend Refersion to growing and large companies looking to avoid charge backs and fraudulent orders.
PROSThis system integrates directly with our shopify checkout process. It checks for high risk orders/customers and approves or declines orders based on previous purchases and charge backs across their system. This was an easy system to implement and has saved us money over time with charge back reimbursement and avoidance.
CONSBack end system could offer more information on why orders were declined. Other than that, everything else works great and is easy to use.
Reasons for switching to Refersion
Price and features offered by Refersion were better.
Chris
Used free trial
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2017
Not terrible as the rest
I have managed and signed up for a handful of different affiliate tracking systems over the years both as merchant and affiliate and am usually astounded at how bad they are. Especially the well-known, established ones. Clunky and confusing design, jargony labeling and writing, poor/undocumented/lacking integration to popular software, pricing to indicate that they're all pretty much allergic to their own dog food (whatever happened to paying for performance?), and more. Refersion is not innocent in this but still seems to be among the best of the bunch. A rich set of features, a reasonable starting price for vendors trying it out, and a design from this century is a decent start. Simple setup and integration to a platform like Shopify, and what seems like a simple experience for the affiliates lift it more. It's worth a half-hearted recommendation. Still, there is plenty of room for improvement in the design and experience.
Vendor Response
Thank you so much for your review. This feedback is tremendously important for us so that we know what to improve on. I think we can do a better job immediately on correcting some of the confusion you've expressed. We're slowly releasing a new dashboard for our merchants and if you could kindly get in touch with me, I believe I can make your experience using our platform better today. I am also happy to hop on a call to discuss the remaining items.
Replied April 2017
Anonymous
1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Micro-Influencer Management Software made easy
Refersion is a nice way to handle our micro-ambassadors. Rather than pay a "macro-ambassador" an exorbitant amount for promotion, we can simply rely on our loyal customers to spread the word (and get rewarded with commission for doing so).
PROSRefersion was easy to set up. We were able to drive interested micro-influencers through a Shopify landing page to sign up for our ambassador program via Refersion. From there, it's simply making sure 1.) our potential ambassadors are old enough to participate and 2.) their coupon codes aren't out of line. It even handles payouts with ease, assuming each ambassador has a PayPal account.
CONSWe haven't found a ton of ways to use our ambassador's provided info or organize our ambassadors based on their performance.
Reason for choosing Refersion
Our competitors use it.
Reasons for switching to Refersion
Refersion made sense on a monetary level.
Frank
Computer Software, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed February 2021
Chargebee Customer Please Review Otherwise You Will Overpay Affiliates and Get Overcharged
Great customer service. I do believe based on the time that we have used the platform and seeing the very minimal number of product releases, enhancements, and UI evolution that they are likely short-staffed from a development perspective and/or perhaps haven't embraced an agile development methodology that would allow for this critical issue to be addressed.
PROSEase of setup. The customer support team was always amazing.
CONSIncorrect commission calculation despite bringing the issue to Refersions attention and they acknowledged the issue.
Reason for choosing Refersion
Incorrect commission calculation despite bringing the issue to Refersions attention and they acknowledged the issue.
Funmi
Marketing and Advertising, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2023
Refersion is a fraudulent company
The integration is not yet working for Amazon stores and I was charged for a service that is not available. I paid USD499 per month for a system that is not yet working. After 4 months I was contacted that the service was not available in Canada with no refund despite been based in Canada and having my main market base there. It a purely fraudulent company. They offered me the option to terminate the contract but didn't refund what I paid for months without been told of the location limitation. They stole thousands from me without delivering the service.
PROSNothing, they had a list of affiliates that you can get by browsing social media yourself. There is no guarantee of influencer engagement.
CONSLocation limitation, they need to be up front with merchants. If they are confident about their service, the minimum required payment amount should be lower and let the amount required be sales based.
Reasons for switching to Refersion
I registered and got 29 sales in a day and nothing for 6 months on Refersion.
Rachel
Entertainment, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Simple and straightforward
It is been effortless and easy and one of the most user-friendly affiliate platform experiences I have had to date.
PROSAs a user, I really appreciate how clearly everything is laid out, how easy it is to understand every aspect, and how responsive the customer service team is.
CONSBut, ask someone who is an affiliate with multiple brands when I part ways from a brand and they don't remove me from refersion, I have absolutely no way of removing myself and shutting that account down and I don't like that
Bridget
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Functional, Useful, and Simple to Use
I am able to track our best promoters of this product and I am also able to incentivize influencers.
PROSI like that it can directly track payments and allow us to complete payments right from the software. I also like how you can use the discount codes instead of the links so that influencers can include them on their IG posts.
CONSI can't really find a con about this product because I am so satisfied with it. I cannot come up with any complaints or suggestions.
Jessi
Consumer Goods, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed August 2022
Does the bare minimum
I would recommend spending a bit more for a better platform with way more capabilities.
PROSAffiliates could see their conversions and link visits.
CONSHad to reach out to CSM to pull reports. You can only pull bulk reports. You can not differentiate all links vs. unique links, so the tracking is not 100% accurate.
Elisa
Marketing and Advertising, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Great affiliate software
Wonderful! I love the experience I’ve had working with reversion and I would recommend them.
PROSThis is great affiliate software. It is a wonderful way to track how the advertisers are doing. It gives a lot of insights.
CONSThe marketplace is a bit hard to understand for Newer advertisers. I would love if it had clearer explanations for them.
Aileen
Marketing and Advertising, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2020
Refursion Excursion
Refersion is a really nice basic service for smaller and larger brands alike. Easily approve/deny influencers, create your own questionnaire applications and more! Also LOVE the shopify integration for supplying coupon codes.
PROSIt takes a lot of the manual work out of handling large amounts of influencers and gives you easy accessibility.
CONSThe platform is a little boring/lack-luster.
Reason for choosing Refersion
Refersion supplied the basics we needed without it being too costly like many similar programs
Nequitta
Retail, 1 employee
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
I had a good experience overall. I found all the things that I need on the software.
It's easy to use.
PROSI love that everything is so easily tracked. This makes it easy for me to see what's productive and what I need to change. I enjoyed being able to tell my affiliates that they could track their progress. It helped keep them encouraged. I was even able to connect external apps and track the progress from those apps. The best part is that I was able to track these apps and not have any technical difficulties on the apps.
CONSConnecting apps like mailchimp were my least favorite thing becasue I have no experience using some of those features (API, etc.). I found it difficult to figure out what I was suppose to be doing. I was able to figure out the Paypal intergration with the help of the blog I found on your site.
Gabriella
Construction, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2018
An affordable solution for affiliate marketing
A low cost/affordable affiliate marketing piece of software for two of our web based companies.
PROSThe cost is very affordable and the customer service is great. The back end area of the site is easy to navigate and visually pleasing.
CONSIt's rather cumbersome to set up (though not as bad as others we've used). I also am never 100% sure that tracking works. I've lost some affiliates bc they saw a large decline in revenue when we made the switch.
Ellese
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
It has been wonderful working with Refersion. Our sales have increased significantly!
The software, reports, and integration are incredibly easy of use. Great for beginners like myself who have never worked with this kind of program. Thankfully the software is easy to use to you can usually figure out any issues on your own.
CONSThe SOMETIMES delayed response from customer service can be frustrating.
Corbin
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2018
Refersion affiliate program increased our monthly revenue by 10%!
Great way to get your most passionate customers and friends involved in promoting your brand. Sign up form, approval process, and Paypal payments all work well. Affiliates can use coupon codes or affiliate links to receive credit for commissions, which is nice. Affiliates get their own online login and dashboard to check their commissions.
CONSMailChimp is not syncing properly. Therefore, we have to manually export and import our affiliates in order to send them mass emails through MailChimp.
Randy
Hospitality, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2018
Excellent Customer Service
My email conversations with our rep have been pleasant and professional. She is knowledgeable as to what her company can and cannot do. KUDOS to her!!! 5 Stars!
PROSSimple to setup and use. Took no time at all to get the affiliate sales process working.
CONSAPI is extremely limited. Needs more reporting and CSV file downloading options.
Mandi
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed June 2018
Does what it's supposed to... but wish it did more
- Great customer service. The team is very responsive and helpful. - Like the feature to exclude certain SKUs or set a preset commission on specific products - Easy to use
CONS- Returns/refunds need to be monitored - Sometimes search function is buggy - One application across all offers. - You cannot prevent multiple submissions: if someone uses a different email address, they can sign up as many times as they want - and if someone tried to apply again with the same email, it gives a confusing error message. - Payments sometimes show up as the wrong date - No way to access gift card numbers after they have been sent (without contacting the company)
Sara
Apparel & Fashion, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
Helpful and prompt
The customer service cannot be beat! Conversions can be captured through the use of links or discount codes.
CONSOnce conversions have been automatically approved by the software you have to contact support to deny them. As the admin of the account, I would like to be able to deny conversions myself.
Stephanie
Apparel & Fashion, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Great, easy to use and navigate
Easy to use and easy to get help. We enjoy using the dashboard features for quick analytics. We receive some new affiliates from the marketplace.
CONSNot enough features to message and connect with affiliates. Only some traffic from affiliate marketplace not enough