Smile.io
About Smile.io
Smile.io Pricing
Free: 10+ ways to reward, points and referrals Starter ($49): All Free + advanced branding, 1 Smile app integration Growth ($199): All Starter + Nudges, Points Expiry, Advanced Analytics Pro ($599): All Growth + VIP program, Unlimited Smile apps
Starting price:
$49.00 per month
Free trial:
Not Available
Free version:
Available
Most Helpful Reviews for Smile.io
1 - 5 of 21 Reviews
Bianca L.
Verified reviewer
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
FUNCTIONALITY
3
Reviewed January 2019
No API unless Enterprise
I like how simple it is for our team and our customers to use. The UI is very nice and intuitive.
CONS1. The widget is annoying and confuses customers, I don't like having a widget floating on our website for the sole purpose of rewards. For example, if I want to have a chat features, now I have two widgets floating around. 2. No API unless on the Enterprise version. I always detest software that doesn't allow access to their API because you're blocked out of creating anything useful that's custom to your needs. 3. The pop-up widget is confusing to customers. We should have the option of choosing a widget design, or a design that embeds itself into a page like LoyalyLion which is much more intuative for customers to use.
Srikanth
Marketing and Advertising, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
The only loyalty program app you will ever need for your e-commerce store
Smile was an amazing partner for us, suggested Smile to couple of our clients, lauched our reward program and there was no turning back. Just 4 months into deploying Smile.io, our client store started to witness improvements in their returning customer rate.
CONSNo cons, they had got a wonderful team that's supporting us as in when required
Reason for choosing Smile.io
smile.io had integrations with popular Shopify apps, so it became our go to choice.
Reasons for switching to Smile.io
Marsello was a bit out-dated compared to todays standards.
Denise Nicole
Verified reviewer
Education Management, 1 employee
Used less than 2 years
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
3
Reviewed July 2021
What is good about Smile io?
As customer, I enjoy purchasing products as I can redeem points, rewards, and avail discounts. The app also notifies me about my earned coupon and use it instantly.
PROSFor business owners, smile io will help them to attract and retain customers by creating a unique earning programs. You can give out coupons, rewards, points, and discounts that the customers are looking for as they also want to earn as much as they spend.
CONSIt is not advisable for starting businesses to use this app as they charged 50$ monthly. It is a bit pricey but I think it is still worth to try. When I am using the app as a customer, a bug occured that alter the redeemed points I want to make but it only happened once and I think most of the apps experience bugs that is even worst then this. So, I still recommend this!
Molly
Verified reviewer
Consumer Goods, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2023
Great loyalty program app
Smile.io was very easy to set up and use! A lot of basic customizations at lower tiers making it more on-brand with our site. Customer support at Smile has been super friendly and helpful throughout the process of setting up and maintaining our loyalty and referral program. Reasonable price given the capabilities and features of the platform as well.
CONSNot necessarily the easiest for customers to use and wish they had a separate page - not just a widget - for the program. Wish there were more notification options as well to remind customers of points, etc
Reasons for switching to Smile.io
Wanted more capabilities with loyalty program, not just referrals
Tobias
Retail, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Checks all the boxes and then some
There are some rare occasions where you get to interact with true greatness. Smile is one of those companies where I got that feeling. They've kept it simple and understandable, but as you dive in you understand that they also are insanely powerful. What adds to the experience is the feeling that they really got your back through the support content and a knowledgeable and empowered customer support team. We're growing our customer loyalty like crazy with Smile.
CONSWe're missing multilingual support or an integration with Weglot/Langify.