About Talkable

Talkable is a cloud-based referral marketing system that assists medium to large businesses with campaign creation and channel performance tracking. Key features include a customer portal, multi-campaign management, customizable reporting and subscription management.

The application enables users to create campaigns using built-in templates and add elements such as post purchase overlay, call to action widgets and floating coupon codes. Teams can provide incentives to advocates who refer new customers and track subscriber rewards, lifetime values and customer acquisition costs. Additionally, team members can make changes to content, design, HTML and CSS, streamlining bulk edits across multiple campaigns.

Talkable facilitates integration with third-par...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

28 Reviews of Talkable

Average User Ratings

Overall

4.72 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(21)

21

4 stars

(8)

8

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 28 results

May 2019

Max from Intraweb.Agency

Company Size: 2-10 employees

Industry: Luxury Goods & Jewelry

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Referral marketing platform for resharing discounts to my customers friends and family.

The power of referral is definitely strong.

Pros

Talkable referral platform helps us generate extra sales in the luxury watch industry. Backed up by a solid remarketing strategy, resharing purchased items with a coupon increased ROI.

Cons

The strategy of discounts took us some time. Once we had the mockups for resharing products, we had to deal with our custom site. Talkable provided their own developers who were able to quickly implement integration with our site and Adroll.

December 2017

Ian from Toad&Co

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

December 2017

Great product, great team.

For a brand that cannot/does not want to be very promotional, I think the tool worked well. However, it would shine for a retailer that has a deep product assortment and a wide range of price points.

Pros

From start to finish, the process was very simple to implement. It's honestly one of the only products I've ever encountered where I've been told it's only a couple of hours to implement, and it was actually only a couple of hours. The UI for the tool is very intuitive, and the WYSIWYG tool is very easy to use. The emails and onsite widgets are pretty customizable, and a non-developer should be able to do most of the updates. The implementation and ongoing support team at Talkable are HIGHLY responsive and proactive. They work with you to tailor a program that is right for your business. I would totally recommend this software to anyone.

June 2019

Andrea from Helix Sleep

Company Size: 11-50 employees

Industry: Furniture

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2019

Good Service and Excellent Client Support

Despite my frustrations with the user dashboard, the client support we receive is exceptional. We have limited bandwidth across our team to manage this channel and our client service team does an excellent job bridging that gap, reporting, bringing new ideas to the table, and helping us execute.

Pros

I like that the software offers a lot of different features and is often developing new features for clients to optimize their referrals

Cons

I find the dashboard EXTREMELY difficult to navigate and understand what's where. The reporting is good, but the verbiage is not self-evident and finding the right report is difficult.

November 2019

Maya from Provi Apparel LLC

Company Size: 1 employee

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

November 2019

Great way to help marketing

Overall, I would recommend Talkable to those who have a retail store and would like to retain customers.

Pros

I love how easy it is to use and how supportive the team is! They do a wonderful job in helping me execute whatever is needed.

Cons

The thing I like least about this software is that the dashboard they use can be a little difficult to navigate.

July 2019

Dimitar from Remix Second Hand

Company Size: 501-1,000 employees

Industry: Apparel & Fashion

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

July 2019

Great product for referral marketing

Pros

Great security and fraud prevention options.

Cons

Setting up campaign creatives can be a bit tricky.