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Web browser (OS agnostic)About Talkable
Talkable is a cloud-based referral marketing system that assists medium to large businesses with campaign creation and channel performance tracking. Key features include a customer portal, multi-campaign management, customizable reporting and subscription management.
The application enables users to create campaigns using built-in templates and add elements such as post purchase overlay, call to action widgets and floating coupon codes. Teams can provide incentives to advocates who refer new customers and track subscriber rewards, lifetime values and customer acquisition costs. Additionally, team members can make changes to content, design, HTML and CSS, streamlining bulk edits across multiple campaigns.
Talkable facilita...
29 Reviews of Talkable
Average User Ratings
Overall
4.72 / 5 stars
Ease-of-use
4.0
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
February 2020
Russ from Precoro
Verified Reviewer
Company Size: 11-50 employees
Industry: Computer Software
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2020
Advanced software + great support
Extremely positive experience and visible results
Pros
Talkable team helped with every stage of campaign launch and A/B test every step of the program. It turned word of mouth into an efficient channel for our business. Much more advanced than what I've seen or heard about in rewards marketing so far.
Cons
Tallkable is not the easiest martech software we used, plus we had some issues with integration with our transaction system. However, it all worth it - the uplift in sales we get and the quality of traffic are great.
May 2019
Max from Intraweb.Agency
Verified Reviewer
Company Size: 2-10 employees
Industry: Luxury Goods & Jewelry
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2019
Referral marketing platform for resharing discounts to my customers friends and family.
The power of referral is definitely strong.
Pros
Talkable referral platform helps us generate extra sales in the luxury watch industry. Backed up by a solid remarketing strategy, resharing purchased items with a coupon increased ROI.
Cons
The strategy of discounts took us some time. Once we had the mockups for resharing products, we had to deal with our custom site. Talkable provided their own developers who were able to quickly implement integration with our site and Adroll.
July 2019
Dimitar from Remix Second Hand
Company Size: 501-1,000 employees
Industry: Apparel & Fashion
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
4.0
Functionality
4.0
July 2019
Great product for referral marketing
Pros
Great security and fraud prevention options.
Cons
Setting up campaign creatives can be a bit tricky.
June 2019
Andrea from Helix Sleep
Company Size: 11-50 employees
Industry: Furniture
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
June 2019
Good Service and Excellent Client Support
Despite my frustrations with the user dashboard, the client support we receive is exceptional. We have limited bandwidth across our team to manage this channel and our client service team does an excellent job bridging that gap, reporting, bringing new ideas to the table, and helping us execute.
Pros
I like that the software offers a lot of different features and is often developing new features for clients to optimize their referrals
Cons
I find the dashboard EXTREMELY difficult to navigate and understand what's where. The reporting is good, but the verbiage is not self-evident and finding the right report is difficult.
November 2019
Maya from Provi Apparel LLC
Company Size: 1 employee
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
November 2019
Great way to help marketing
Overall, I would recommend Talkable to those who have a retail store and would like to retain customers.
Pros
I love how easy it is to use and how supportive the team is! They do a wonderful job in helping me execute whatever is needed.
Cons
The thing I like least about this software is that the dashboard they use can be a little difficult to navigate.
