Talkable

RATING:

4.74

(31)

About Talkable

Talkable is the industry-leading referral marketing solution that assists Enterprise eCommerce businesses with sustainable growth, user acquisition, and retention. Key features include a customer portal, quick and easy multi-campaign management, customizable reporting, ongoing optimization through A/B testing, and fraud protection. The application enables users to create campaigns using built-in templates and add elements such as post-purchase overlay, call-to-action widgets, and floating coupon codes. Brands can provide incentives to advocates who refer new customers and track subscriber rewards, lifetime values, and customer acquisition costs. Additionally, team members can make changes to content, design, HTML, and CSS, streamlining bulk edits across multiple campai...
Talkable advocate share page screenshot
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Talkable Reviews

Overall Rating

4.74

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 31 reviews

User Profile

Russ

Verified reviewer

Company size: 11-50 employees

Industry: Computer Software

Time used: Less than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

February 2020

Advanced software + great support

Extremely positive experience and visible results

Pros

Talkable team helped with every stage of campaign launch and A/B test every step of the program. It turned word of mouth into an efficient channel for our business. Much more advanced than what I've seen or heard about in rewards marketing so far.

Cons

Tallkable is not the easiest martech software we used, plus we had some issues with integration with our transaction system. However, it all worth it - the uplift in sales we get and the quality of traffic are great.

Max

Verified reviewer

Company size: 2-10 employees

Industry: Luxury Goods & Jewelry

Time used: Less than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

May 2019

Referral marketing platform for resharing discounts to my customers friends and family.

The power of referral is definitely strong.

Pros

Talkable referral platform helps us generate extra sales in the luxury watch industry. Backed up by a solid remarketing strategy, resharing purchased items with a coupon increased ROI.

Cons

The strategy of discounts took us some time. Once we had the mockups for resharing products, we had to deal with our custom site. Talkable provided their own developers who were able to quickly implement integration with our site and Adroll.

Ed

Company size: 201-500 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra 

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

December 2022

A must have for managing refer a friend program

Highly recommended platform for managing refer a friend programs. Strong customer support to help get things done in a timely manner.

Pros

Love the proactiveness of the customer support team in A/B testing new features! They constantly iterate on improving results - very much in the same model of growth marketing, always evolving!

Cons

Some 3rd party integrations are lacking in support but that can depend on the integration.

Dimitar

Company size: 501-1,000 employees

Industry: Apparel & Fashion

Time used: Less than 12 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

July 2019

Great product for referral marketing

Pros

Great security and fraud prevention options.

Cons

Setting up campaign creatives can be a bit tricky.

Andrea

Company size: 11-50 employees

Industry: Furniture

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

2

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

June 2019

Good Service and Excellent Client Support

Despite my frustrations with the user dashboard, the client support we receive is exceptional. We have limited bandwidth across our team to manage this channel and our client service team does an excellent job bridging that gap, reporting, bringing new ideas to the table, and helping us execute.

Pros

I like that the software offers a lot of different features and is often developing new features for clients to optimize their referrals

Cons

I find the dashboard EXTREMELY difficult to navigate and understand what's where. The reporting is good, but the verbiage is not self-evident and finding the right report is difficult.

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