Talkable
Talkable
About Talkable
Talkable is the industry-leading referral marketing solution that assists Enterprise eCommerce businesses with sustainable growth, user acquisition, and retention. Key features include a customer portal, quick and easy multi-campaign management, customizable reporting, ongoing optimization through A/B testing, and fraud protection.
The application enables users to create campaigns using built-in templates and add elements such as post-purchase overlay, call-to-action widgets, and floating coupon codes. Brands can provide incentives to advocates who refer new customers and track subscriber rewards, lifetime values, and customer acquisition costs. Additionally, team members can make changes to content, design, HTML, and CSS, streamlining bulk edits across multiple campai...
Showing 1 - 5 of 31 reviews
Russ
Verified reviewer
Company size: 11-50 employees
Industry: Computer Software
Time used: Less than 2 years
Review Source: CapterraÂ
This review was submitted organically. No incentive was offered
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
February 2020
Advanced software + great support
Extremely positive experience and visible results
Pros
Talkable team helped with every stage of campaign launch and A/B test every step of the program. It turned word of mouth into an efficient channel for our business. Much more advanced than what I've seen or heard about in rewards marketing so far.
Cons
Tallkable is not the easiest martech software we used, plus we had some issues with integration with our transaction system. However, it all worth it - the uplift in sales we get and the quality of traffic are great.
Max
Verified reviewer
Company size: 2-10 employees
Industry: Luxury Goods & Jewelry
Time used: Less than 2 years
Review Source: CapterraÂ
This review was submitted organically. No incentive was offered
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
May 2019
Referral marketing platform for resharing discounts to my customers friends and family.
The power of referral is definitely strong.
Pros
Talkable referral platform helps us generate extra sales in the luxury watch industry. Backed up by a solid remarketing strategy, resharing purchased items with a coupon increased ROI.
Cons
The strategy of discounts took us some time. Once we had the mockups for resharing products, we had to deal with our custom site. Talkable provided their own developers who were able to quickly implement integration with our site and Adroll.
Ed
Company size: 201-500 employees
Industry: Retail
Time used: More than 2 years
Review Source: CapterraÂ
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
December 2022
A must have for managing refer a friend program
Highly recommended platform for managing refer a friend programs. Strong customer support to help get things done in a timely manner.
Pros
Love the proactiveness of the customer support team in A/B testing new features! They constantly iterate on improving results - very much in the same model of growth marketing, always evolving!
Cons
Some 3rd party integrations are lacking in support but that can depend on the integration.
Dimitar
Company size: 501-1,000 employees
Industry: Apparel & Fashion
Time used: Less than 12 months
Review Source: CapterraÂ
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
July 2019
Great product for referral marketing
Pros
Great security and fraud prevention options.
Cons
Setting up campaign creatives can be a bit tricky.
Andrea
Company size: 11-50 employees
Industry: Furniture
Time used: More than 2 years
Review Source: CapterraÂ
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
EASE OF USE
2
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
June 2019
Good Service and Excellent Client Support
Despite my frustrations with the user dashboard, the client support we receive is exceptional. We have limited bandwidth across our team to manage this channel and our client service team does an excellent job bridging that gap, reporting, bringing new ideas to the table, and helping us execute.
Pros
I like that the software offers a lot of different features and is often developing new features for clients to optimize their referrals
Cons
I find the dashboard EXTREMELY difficult to navigate and understand what's where. The reporting is good, but the verbiage is not self-evident and finding the right report is difficult.
