Learning Stream has been a great fit for our agency; exceptional customer service!

As a non profit agency this software provides a low cost solution to online purchasing of our low cost training.

Pros

Learning Stream's flexibility is by far one of its biggest pros. We have been thrilled with the mobile responsiveness as many of our clients don't have any other access.

Cons

Due to the amount of flexibility within the program it can be a little difficult to learn initially but their customer service by far makes up for it!

Good Online Registrar (Could Great With a Little Work!)

Learning Stream provides a cost-effective online interface for online registration acquisition and data management. A first-time online registration service customer might face a significant learning curve to make the software fully operational. The e-mail help & support team is very effective, though I dislike having to contact them for often simple tasks that should be self-resolvable with a decent online support module. With a re-build to the back-end client interface, this would be a top-notch online registrar service.

Pros

The form-builder is fairly straight-forward an easy to work with. Manipulation of form-builder hues and such to generally match the appearance of your existing website is easy. Interfacing billing with our Merchant Account provider was not an issue. In the end, the software accomplishes the intended goal of successful event registration and billing, though we do feel “lost” when using it a lot more often than I desire. The overall cost of use is the most attractive feature of this software.

Cons

The back-end of the software is extremely "clunky" and difficult to work with in most all respects. The client messaging module is outdated and unable to even provide a true proof of your message appearance before being sent. Many features are unintentionally “hidden” and difficult to find. The overall GUI needs serious reconstruction. Data reporting for each form item/question is available, though no filtering of data is offered, you must take data outside of the software (Excel, etc.) for filtering. One of the most significant issues is the lack of a quality (self-initiated) help & support module. The existing help feature is poorly designed and rarely actually provides a customer solution. After an initial telephone consultation for software set-up, all help & support is by e-mail messaging. Problem issues are typically solved in a relatively short order, but there is not a live support desk to turn to. A good online help & support module would be, well, very helpful!

Excellent Software for Faculty and Staff Training Management

Pros

The user interface is one of the best! It provides a variety of ways to search events in customizable catalogs that are exclusive to our employee training requirements. Users may search events from a list or calendar view. Once an event is selected, the event details page provides a comprehensive overview about the date, time, location and instructor notes. From the user access module, users can see their event training history, past registrations, Learning Plan, and Notifications history. From the Admin perspective, the automatic notifications are a real time-saver. No longer does someone have to manage daily events sending Zoom links, or other event details. Once notifications are set up from a template, they can be easily utilized in events. In addition, if a user needs a reminder, one click can resend that information. Another valuable benefit is Learning Stream’s integration with Canvas LMS, which provides registrants immediate access to Canvas courses. We are extremely pleased with the move to Learning Stream as it provides a complete package to track employee training.

Cons

It does take some time to understand the system side of Learning Stream, but with excellent customer service and support, we were able to set-up and launch successfully in a few weeks. We are now in the process of customizing reports to fulfill data analysis.

Learning Stream

We moved away from learning stream to use another program because it wasn't solving any problems for us.

Pros

This program was the first one of it's kind that I had used when I started my role with GLS. It was easy to learn and understand.

Cons

There was not enough automated features and a lot of things had to be done/followed up on manually.

The backbone of how we do business.

Fantastic, the customer service is really good.

Pros

Its value. Without this software, we simply couldn't do business. It easy to use and easy to customize.

Cons

It's hard to understand all of its capabilities. It can cost money to have changes or improvements made to fit your business's needs.