ABC Signup Software

We had a great experience from the start talking with customer support representative. He took time to understand what we wanted and how we would use the system and ensured we were getting what we needed. To help us with training and set up was Leslie. As I started the building of the system for what we needed, I contacted her and she was always available. She still is as we are adding additional functions to our system. What's great is how ABC Signup appreciates feedback so if a suggestion for improvement or addition can be made to their system, they work to see if it's feasible to add as a feature to the system. They want to ensure the customer is receiving what they need. Great tool. Once set up, it was a 'set it and forget it' system. Easy to add additional courses and great for the reporting we require. Besides the consultation with representative, what sold me was the connection to WebEx so we could track attendance. What keeps customers are the relationships built, and working with customer support representatives have been a pleasure.

If you have computer experience and an analytical mind you can get yourself through creating your event, but the system is cumbersome even with practice. There is not manual or tutorial worth using. There are glitches and holes in the system that even their tech support can't answer. The bottom line it is not expensive and worth the work to get the job done.

Pros

price

Cons

not user friendly.

ABC has been a wonderful option for our CE program. Customer representative has been incredibly helpful if I ever have any questions. There are many areas for improvement within the software.

Pros

The software is reasonably affordable.

Cons

The financial aspect of the software needs to be reevaluated along with the overall flow of setting up events. There are too many areas to visit to accomplish one task

We started out small, using ABC Signup as a convenience for customers wanting to register on line (before the internet was an everyday necessity. As we have needed to grow and add classes, change focus, restructure offerings, and provide superior customer service - what ABC Signup has made available has grown with us. Newer features keep coming that even add to what options we have. But most important we have been impressed with their outstanding customer support - real people getting back to you quickly, with real solutions.

Pros

ease of use, and superior customer support

Cons

Sometimes hard to figure out how to make certain features work in our environment.

Advice to Others

It is flexible and fits a wide variety of class types, situations and love the reporting!

I'm a new customer with ABC Signup. The support team has been phenomenal by providing assistance with new event structure, website appearance, reference material and general hand holding. I am pleased with the product and my audience finds it simple to register for workshops and events.

Pros

The support team is excellent. Event duplication is a real time saver.

Cons

The registration interface is a bit troublesome for registrants when using the Cart feature. The registrant has too many steps to follow to register for an event. Default notifications copy into a new event, but not the evaluation form. The text editor should be improved. Name badge options should be expanded to reflect most labels on the market.

ABC has been incredible to work with. We had a very urgent need to find a registration system. ABC was over the top accommodating and the personalized customer service has been amazing. The system is very intuitive and user friendly. We could not be happier with our choice to partner with ABC!

We have been using ABC Signup since 2012 and it has streamlined our registration process for both our organization and the students. We are pleased with the features and recent upgrades. We've also been able to make some key upgrades to customize the software to meet our needs. We are quite pleased with the level of service and product quality with ABC.

Conference registration was a breeze this year. Customer support was superb. When I need help, response was immediate, friendly and easy to follow. My inexperience didn't prove to be a problem at all when I called. Report variety is greatly appreciated.

ABC has actually surpasses expectations in what I was hoping to achieve with a training registration platform. Once I got the hang of setting up my events, I found the platform to be fairly intuitive. My account manager has been incredibly helpful in guiding me all along the way and responding to new questions directly, quickly, and clearly. The overall workflow of ABC allows me to automate what has been considerable manual procedures, saving a lot of time and allowing me to produce richer reports. The reports themselves have been a real benefit, with results that can be downloaded, and then imported into our LMS for tracking. Overall, ABC Signup has been a great fit, and a platform I would recommend without hesitation.

I enjoy many features of this product. It is simple to use for our needs regarding payment, course listing, etc. And I love the financial detail reports as well as the class listings. However, the product is not pretty or modern. It looks like a very dated website and is yet to be responsive to tablets and smartphones, which I view as a major issue. So many parents complain about their inability to use their phone or tablet at home, especially those who no longer have a desktop in their home. I also struggle with the inability to capture one invoice for one registrant. If you can pull a concise financial history report, why isn't there a function to pull a concise invoice? At some points, this program is not able to keep up with the multitude of our program. But our program is very heavy with the amount of events we offer and how often we are changing our course listing (38 options 6 times a year). The company itself is very quick to respond if you need help or have questions, which is great.

Daytona State College was already committed to purchasing ABC Sign Up when I was hired as the Training Coordinator. I must admit that I was a little skeptical that a tool with such a reasonable price point was going to be comprehensive enough to handle the diversity of application we needed. I started to leverage the tool's capabilities as I established myself in my new position and quickly learned that this was going to be a tremendous asset to me as a training professional and to the college community as a whole. As the complexity of how I used it evolved, I never ceased to be amazed that ABC Sign Up could handle just about everything I threw at it. It was almost as if we had a customized tool without the associated cost and effort! The interface of ABC Sign Up is very intuitive and easy to learn. As an Administrator, setting up the registration process, the creation and scheduling of learning events and evaluating learning effectiveness is at my fingertips. Many processes that were previously so time consuming are now automated. Without question, it has elevated our impact and effectiveness and is an indespensible part of demonstrating our value-add to the college. I would be remiss if I didn't recognize the exemplary customer service I receive from Leslie Stum. She considers herself to be my partner in success and has continually demonstrated the utmost professionalism. I would not hesitate to recommend ABC Sign Up to any organization, regardless of size or business focus. It has exceeded my expectations in terms of both functionality and customer support.

I have so many other duties, ABC Signup is sometimes daunting. Many of our events need special or more complex set up and I find it hard to do the research and accomplish the outcome that many of our groups need. However, on the up side, Leslie (our rep) is wonderful to work with. She is quick to answer my questions and help me find the best solutions. Without her, I would be lost.

Confirmation email setup could be more user-friendly.
Would be useful if payments would automatically transfer when a registration is transferred.
Would be useful to look up in database under company instead of individuals.
Would be useful to find invoices by company instead of by invoice number.

Registration is easy for individuals.
Appreciate that registrants receive automatic invoice upon registration.

The software is extremely user friendly! The overview training I had really assisted me in the understanding of what happens "behind the scenes' of the posted events.
The support received from Ron and Leslie is excellent! They response quickly to phone calls and emails, and are able to go into our system to see what any issue(s) may be and make recommendations/suggestions for corrections.

For internal use, this registration software moves quickly from screen to screen which serves our purpose for quick data entry. It is also equipped with multiple detailed reports which can capture data in a variety of formats and can be easily exported to Excel. For external users, this software works well for online registrations and interfaces nicely with PayPal for online billing and payments. Their technical support has been extremely efficient, friendly and readily available. We have required several customize reports to be developed, so this has been a huge advantage for us.

Feel as if I need additional training/guidance. There are several things I'm not sure if the program does or not.

Will need training to create more detailed registrations and with using cleaner templates.

The Pros
ABC Signup is easy to utilize, anyone with basic database experience will be able to transition into using its features with comfort. When I experience trouble have a predicament or run into an unknown issue I have always been able to resolve any problem with ABC Sign-up customer service department. (Mainly Leslie Stum) The staff has always been extremely helpful, give detail directions and assistance. I have found them to be patience and respectful. I feel I can always contact them and will be able to get answers or assistance in a timely manner. Not only are they knowledgeable, they are professional, efficient and respectful.

The cons
I would like to be able to format sign-in sheets and name tags. The software does not allow users to manipulate the appearance of the sign-in sheet. (I.e. font size number of lines per page...)

Overall, I would highly recommend ABC Signup.

Pro - Quick answers for customer service, Willing to work with requests (for a price)

Con - New features aren't innovative enough, most of the features aren't very useful. And what we request, we usually have to pay for.

The two best things about ABCSignup: Easy to use and the customer service. This tool is a straightforward registration system that works. And when you have a question or perhaps are looking for a custom feature, the support and service team are incredibly fast to respond and help.