ABC Signup Software

Time savings and registration accuracy

Pros

I like the ease of copying events from year to year and the ability to save data from each event over the years.

Cons

There are few things that cannot be changed, as they're built into the system. That makes some tasks that you would think would be easy to do, impossible. I'd like more flexibility to the reports you can print, by being able to select different things that you would like to print instead of having to select one of the standard reports, (i.e. Financial reports).

Wanted a registration tool that could handle breakout session registration and would allow us to approve/decline individual user registrations. Happy with the way this aspect of the tool works.

Pros

Customer support. The tool is difficult to get the hang off. Their customer support has been great. Always fast to respond and do a wonderful job of answering your questions.

Cons

Interface is clunky. Not as intuitive as other web based tools on the market. End user experience needs a facelift. Not very user friendly.

Quick, easy access to information

Pros

The ease of which I can take a registration list, make nametags, sign in guests and do an evaluation.

Cons

Only one sign on per organization! This makes it difficult if you have two programs going at one time and want to sign in participants. You knock each user off.

Pros

The software is easy and natural to use and, for the most part, the features meet my current needs. I have experienced very little issues with bugs or down-time. Cloud-based, so I can use it wherever I am. The cost fits more in-line with my budget (no per registrant fees) than other software I have looked at. Doesn't have a million features (that I, at least, don't need) that can just confuse things. Support is timely and helpful.

Cons

I wish there were more options to customize how the registration page looks visually (looks just a bit "amateurish" compared to cvent and others); more options to customize statements (specifically statement when using [StatementMain]; a more streamlined/efficient way to do group registrations (in my experience, users find the current way confusing and too much work). Would also like the option to customize the credit card receipt that is sent to customers and have the ability to turn that off (i.e. just have the statement that shows the payment). Would like the ability to share a link with registration information with others. Less important, but worth mentioning, is the File Library, which I feel needs a major overhaul as far as how files are managed.

Pros

The staff is wonderful and very responsive. She always replies right away and has helped me brainstorm ways to make the software work for me. Once set it up, there are no flaws in implementation. It works very well.

Cons

There is a a learning curve to using some aspects of this software. But the staff is very helpful and patient and will walk me through what to do step by step.

Being able to go to online registration for our classes has been a huge satisfier.

Pros

It is very easy to use. Susie Isham is always very quick to respond and always super helpful even when I have asked her the same thing before. Our department is very pleased with the software

Cons

Not really cons, but there are some features that I would like to see added or enhanced in the future to meet our needs.

As a non profit agency this software provides a low cost solution to online purchasing of our low cost training.

Pros

Learning Stream's flexibility is by far one of its biggest pros. We have been thrilled with the mobile responsiveness as many of our clients don't have any other access.

Cons

Due to the amount of flexibility within the program it can be a little difficult to learn initially but their customer service by far makes up for it!

Pros

Probably the support! The software is great and performs exactly as anticipated, but support has been outstanding. They take the opportunity to teach and don't just answer the question.

Cons

Have had some glitches with response times, but we are power users and probably push the system. Also, think there were some growing pains, but even when this occurred, support addressed issue.

Pros

We are able to register attendees, take money and track it all in one place. Providing a discount code is easy for registrants as well!

Cons

The set up process was a bit tedious but once it was set up, the copying events is super easy! The time it takes to set up is much better than the time it was taking us to do paper registrations and take payments by mail!

Pros

The best part about learning stream is the ease of use. The fields in our event pages, registration forms and evaluation forms have unlimited customization.

Cons

Nothing! Learning Stream meets all of our expectations! I hope we are able to expand this software to other sections and programs within our organization.

Pros

Learning Stream is so easy to use. Classes are a breeze to enter so customers can book and pay in a few minutes.

Cons

I only find one drawback to this software. I'm not able to the transfer the customer's payment and the customer into another class at the same time.

Pros

It is so easy to get started. We were up and running in less than a full day of work! It worked right away with our credit card processor and was very easy to link to our existing website.

Cons

Some of our registrants have struggled with the log in process. We did not require a log in previously, and some customers are struggling to determine if they already have an account or if they have to create one.

Pros

Print out of the sign in sheet, etc. It is easy to look up the participants names and see the status of the training.

Cons

It can be complicated to get a training set up. I am not involved with the day to day usage of ABC sign up

Pros

I love that the software very user friendly, and thinks ahead of me. Seems like I am always finding new exciting features. So glad we went with this software, money well spent!

Cons

I really can't think of any software issues. The only problem that I have come across is that I am on the West coast and ABC is on the East coast, so if issues arise in the afternoon here, I have to wait till the next business day to talk to customer service.

Simplicity, professional and clean look.
Helpful and friendly help at a click of a button.

Pros

The ease of adding courses, simple registration process, attendance report, sign in sheet printable, certificates printable, online survey sent, professional looking registration page, professional e-mails.

Cons

Discount set up ( we use buy 1 get 1 free or buy 1 get a certain percent off), adding multiple dates when setting up a course (it is just not needed in our line of work)

Less work by hand in registering participants. Wish other departments could use software but not show up on our classes.

Pros

Ease of use. Customer access instead of us doing everything by hand. It is intuitive. Lots of features to help with reports, statistics, and evaluations.

Cons

Wish the evaluation form had the facilitator listed on it when you get the evaluation summary.
Little difficult in moving data from our old system to the new. Had to reregister everyone in classes.

We had a great experience from the start talking with customer support representative. He took time to understand what we wanted and how we would use the system and ensured we were getting what we needed. To help us with training and set up was Leslie. As I started the building of the system for what we needed, I contacted her and she was always available. She still is as we are adding additional functions to our system. What's great is how Learning Stream appreciates feedback so if a suggestion for improvement or addition can be made to their system, they work to see if it's feasible to add as a feature to the system. They want to ensure the customer is receiving what they need. Great tool. Once set up, it was a 'set it and forget it' system. Easy to add additional courses and great for the reporting we require. Besides the consultation with representative, what sold me was the connection to WebEx so we could track attendance. What keeps customers are the relationships built, and working with customer support representatives have been a pleasure.

If you have computer experience and an analytical mind you can get yourself through creating your event, but the system is cumbersome even with practice. There is not manual or tutorial worth using. There are glitches and holes in the system that even their tech support can't answer. The bottom line it is not expensive and worth the work to get the job done.

Pros

price

Cons

not user friendly.

ABC has been a wonderful option for our CE program. Customer representative has been incredibly helpful if I ever have any questions. There are many areas for improvement within the software.

Pros

The software is reasonably affordable.

Cons

The financial aspect of the software needs to be reevaluated along with the overall flow of setting up events. There are too many areas to visit to accomplish one task

We started out small, using Learning Stream as a convenience for customers wanting to register on line (before the internet was an everyday necessity. As we have needed to grow and add classes, change focus, restructure offerings, and provide superior customer service - what Learning Stream has made available has grown with us. Newer features keep coming that even add to what options we have. But most important we have been impressed with their outstanding customer support - real people getting back to you quickly, with real solutions.

Pros

ease of use, and superior customer support

Cons

Sometimes hard to figure out how to make certain features work in our environment.

Advice to Others

It is flexible and fits a wide variety of class types, situations and love the reporting!