The non-profit organization where I work has used AccelEvents for a variety of events and purposes, including silent auctions, drawings, and text-to-give for small and large events. The most absolutely consistent factor has been the customer service - they are awesome! They are always quick to reply and generally are able to help me find an easy solution. In terms of the program, it is easy to use and we have had interns and volunteers trained and using the program within minutes at our events. The look is clean and smooth, and the back-end interface is relatively intuitive and straight-forward. The cost is also perfect, especially for a small non-profit with a limited budget, as the low flat fee allows us to know our costs up-front and keep the majority of what we raise to put toward our mission. We've tried a few other programs but you cannot beat the value for this product.

Easy to use on both the front- and back-end; Low cost but great value; Fantastic customer service

Some limited options with customization and graphics

I have used the Accelevent platform to host online auctions for the past three years. We just wrapped up our 3rd online auction and the process couldn't be easier. I love how we can cut and paste auction items and descriptions from previous online auctions. This makes the set up of the new auction so smooth. All of the choices and features of settling the credit card payments are robust and straightforward. The bidder interface is intuitive and easy. We couldn't be happier. It is complex enough to solicit auction items, to set a bid price and to write the descriptions. To have the Accelvent platform so efficient to use with all of the necessary bells and whistles makes the overall experience from set up, to live auction to settlement is seamless and awesome! I love that Accelevents is constantly enhancing the site to accommodate all types of events. I love the new feature of accepting online donations. Also, the customer service is excellent. Someone is always available when I have a question! Thanks Accelevents for another successful event!

The only drawback is that I could not copy the photos from prior auctions.

People bidding from home who selected buy it now pricing

Ability for non attendees to bid There are no other pros, and even non attendees had trouble. There are no other pros. I would advise our group to use another mobile bid service, or have proxy bidding for those that cant attend

Didn't close, confusing, redundant info asked for. I was never outbid for any thing because people weren't bidding from home

Absolutely fantastic. In the past we have never made over $900 on our silent auction portion of our reverse raffles ... with Accelevents, the past 2 years we have raised $2900 and $1900. So well worth the money.

I have now used this product for 2 silent auctions at our Band Parents Reverse Raffle. In the past, we would make under $1000 on our silent auctions and would have to deal with the vultures hovering around the tables. With the Accelevents silent auction, people are bidding constantly and I LOVE that my guests get a text message once they are outbid. No longer do they have to run over to the tables constantly to see if they are still the top bidder. They have it all in the palm of their hand. Also, as the primary organizer of the event for 2 years, as "go time" approaches, paranoia sets in and I start to second guess whether everything is set to go. This year I messaged them in the wee hours of the morning the night before the event and got an almost immediate response as well as getting some last minute questions answered just hours before the event started. I haven't had the chance to use the other portions of the product, but if they are anywhere near as good as the silent auction, I'm positive they won't disappoint! Thanks Accelevents!!!

Really have no cons to speak of. These peeps rock!

Great overall experience. We hit our fundraising goals in our one week auction and our bidders really liked the online and mobile Accelevents experience.

Our organization just completed an online auction as a fundraiser and we used Accelevents as our platform. Everything went very smoothly and the whole experience was a plus, plus, plus! One real benefit to Accelevents was their 24/7 online support. This was particularly helpful to me because I often worked imputing auction data at night, so any questions or small issues that surfaced after business hours could be easily addressed. The team at Accelevents was very responsive and helpful. Our bidders loved the auction site, the mobile capabilities, and found the checkout and payment process was a breeze. At the end of the auction Accelevents provided downloadable spreadsheets of the entire bidding process as well as the winning bidders and their payment details. Another win-win for us was the affordability of the Accelevents rate structure. A final benefit to using Accelevents is that we can keep our account information online so that we can use the platform over and over for future raffles, bidding or donation opportunities. I would highly recommend this service for any of your auction or online donation needs.

Sometimes when I was inputting text for an auction item the cursor popped back to the beginning of the paragraph. It was frustrating and slowed me down. However, when I reached out to the Accelevents team, they acknowledged the problem right away and confirmed they were working to fix it. This kind of a proactive response which takes ownership of the problem is very helpful, in my opinion.

Overall experience has been great. Unlimited auction items with descriptions and images, easy online and text bidding, low cost, and all items, bidding history, and winners can be downloaded in a spreadsheet. Plus, Customer Service here can’t be beat.

Accelevents Auction Software is very easy to use and navigate. Our school has been using it for 4 years now. Unlimited number of items can be uploaded and there is an option to include multiple images of the item, indicate its value, number of units available, and whether it’s a Live item. If you have the same items from year to year, you can move them over from your previous events to the new event. Ticketing, Fund-A-Need, Raffle, and Text-To-Give modules are also available. You only pay for what you need. The customer service is here incredible---you ask a question in the chat and within a couple of minutes, you receive a response! No matter what time of day you ask (weekend, too)! The first year we used the software, we had a couple of glitches during the event, but I went on the chat and within minutes, it was all taken care of (and this at 9:30 at night). That’s what sold me to return.

There aren’t really any cons---except with the automatic save. You need to remember to refresh your page to make sure that changes you made were actually saved. Sometimes, it looks like it’s saved but isn’t. I think this happens more as your list of auction items grow.

Was okay, but will probably not use again

If you are looking for a simple website to host a small silent auction that doesn't cost very much, I think this is a good website.

It is very basic. We picked it because it was the cheapest option for our fundraiser. If we had more bidders and auction items, I think this website wouldn't have worked. Basic software.

This was the first time I had ever set up mobile bidding and I was anxious! Accelevents was everything I could have hoped for. It was easy for staff to use, easy for our bidders, the website created for us looked great, customer service was fast and friendly (and patient - lol), and it was inexpensive. Seriously - very impressive.

One phrase comes to mind - ease of use. My silent auction was easy to set up, easy to customize, and it was easy for our users to navigate/bid. Seriously - they thought of everything!

The only difficulty I had was in customizing emails to be sent directly from Accelevents. It was uncharacteristically complicated and difficult compared to everything else within Accelevents. I eventually gave up and sent emails through another platform. I would consider this a tiny problem in an otherwise fantastic platform.

Love it and them.

Highly recommend. We are small nonprofit that couldn't afford the higher cost options. Also they didn't have a text to bid option. Accelevants is both functional and affordable AND they have really awesome features.

Sometimes inputting the data can be glitchy; however, their customer service reigns supreme so we have always figured it out together and fast.

Instead of cancelling a time consuming, expensive in-person auction, we moved to an online solution and saw a greater profit, with less work and less expenses.

We looked at several auction systems for an annual charity auction to move it from a physical auction to a fully online auction. After looking at about 5-6 competitors, Accelevents seemed to be the most reasonably priced and easy to use software. A lot of other systems require a monthly subscription which is not reasonable for small organizations.

Some of the features are not completely obvious, and maybe the help articles could be a little more developed, but help was always available, prompt and patient.

It was great - have used it on multiple projects.

I offer consulting and marketing to services to small nonprofits and local businesses in the Boone, NC area. With the COVID-19 pandemic forcing many fundraisers to go virtual, I have been hired to help a few organizations navigate through the challenge of transitioning to a digital event in a short amount of time. I recommended & used Accelevents for my first contract and have continued to recommend it to additional organizations. The ease of use on the back end and the absolutely simple and inviting user-interface has made this platform a large part of the success of these events, raising much-needed funds for our local nonprofits. The most recent virtual fundraiser I worked on raised DOUBLE the amount expected, in no small part due to the bidder's quick and easy access to viewing the items up for bid. I've seen other events where you have to jump through hoops to register (or enter a CC#) prior to viewing and the turnout has been poor because of it. Thanks, Accelevents!

I found the effort needed to reorder items up for bid a little slow and clunky. I also am interested in personalizing/adding to the receipt that is sent to bidders immediately after the auction (maybe I just didn't see it?). I would like to communicate post-auction instructions about item pick up, etc. along with their payment link, etc.

I cannot thank you enough for saving our event. This charity means everything to me and you made it all possible.

My non-profit lives off the donations generated by a in-person hockey tournament. When COVID hit, we scrambled to find a program that could centralize virtual activities to raise money instead. With about $2,500 to our organization's name, we were so disheartened to find that most virtual event hosting platforms were thousands and THOUSANDS of dollars UPFRONT. It has been difficult to project our attendance, so it was scary to think of investing almost all of our money with no guarantee of return. Accelevents has a post-event cost structure where your event cost fluctuates on the number of people that came. With no upfront costs, this is perfect for a non-profit that cannot afford to upfront $ with no guaranteed return. This platform had the perfect cost structure with plenty of features that the competitors offered that we were looking for - individual sessions, a main landing page and plenty of opportunities for sponsors.

Developing the backend was a little confusing BUT the customer service as been so outstanding that whenever I was stuck I would just message the help chat and they immediately reached out and gave me clear directions on what to do

We used this software last year for a car raffle and were very anxious about the project and the software. However, the Accelevent team walked us though all the steps in a timely manner and software was very easy to navigate. This year they added an app that has made offsite sales easy. They also added more staff to assist with questions and an automatic email with the question and answer so it can be referenced again. Just yesterday they updated the tool bar to work better....always improving!

Graphic manipulations in the website building.

We had a positive experience with the platform.

I really liked how easy it is to add speakers and sessions. The customer service is very strong.

It is challenging to prep the speakers prior to the event since we have so many of them.

Before this year, our organization has had an annual fundraiser to support our annual membership exhibition, and were unable to have it this year due to the pandemic. Our experience with Accelevents.com was so much easier, provided the opportunity to extend the duration of our fundraiser, exceeded our financial goal, and provided such a fun experience for all of our donors that we have decided to always go forward with Accelevents.com in lieu of the events