About ASAP

ASAP is a cloud-based class and membership management solution that caters to the needs of both small and midsize organizations and large enterprises. The solution helps organizations manage classes, after-school programs, events and camps. Key features include online registration of family and company accounts, setting up and scheduling classes, attendance management and data filtering from the dashboard. ASAP offers data modifications in live reports, access to standardized reports and templates, accounting management and management reporting. It provides management of after-school programs, events registration, creation and monitoring of campaigns for fundraising and donations, management of private lessons, product storefront and reservations. ASAP offers ...
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ASAP User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

3

Value for money

3

Customer support

3.5

Functionality

3

Showing 1 - 5 of 33 reviews

Antonette

Company size: 201-500 employees

Industry: Education Management

Time used: Less than 12 months

Review Source: Capterra

4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

October 2016

Very Happy with ASAP

We are so very happy with the results from our new ASAP childcare program. From the start, our training associate Shelley Mossman has been a fabulous instructor. She met with us and took notes on our company's wants and needs, she listened carefully to what we expected from our program. She then walked us through setting up a childcare care program that worked for all of our needs. When we ran into issues, she met with ASAP programmers to fix all existing problems. We launched our new Summer Camp online registration with out a hitch. In the passed we spent hours data basing each and every student. With ASAP, all that work is illuminated. Families register themselves and input all necessary information or the registration will not be completed. After the success of our summer camps, Shelley continued our training to set up a Before School/After School registration. Again, the launch of this registration process was almost flawless. We did run into a few snags, but Shelley worked diligently to have the issues fixed. Again, ASAP saved us from hours of data basing. Our new online system is easy to use and very flexible to make simple schedule changes. We are very happy with the outcome of our online programing provided by ASAP. We are also extremely impressed with how they take their clients requests and constantly strive to improve their programing. We would absolutely recommend ASAP.

Pros

Easy to use. Clients input all information on their own.

Cons

If a client starts an account, they are not forced to fill out all information if they do not purchase at that time. The recurring billing invoices need to state the date of services.

Keira

Time used: Free Trial

Review Source: Capterra

4

Ease-of-use

out of 5
5

Customer support

out of 5

July 2010

Swim lesson management

ASAP has been a huge benefit to my company. It has saved us countless manpower hours, stress and telephone lines needed. I was able to go from receiving about 200 incoming phone calls per day for swim lesson registration to about 20, thanks to the use of ASAP.

Pros

My company uses ASAP in order to manage swim lesson registration across multiple locations throughout the Greater Houston area. Through some custom programming the staff at ASA were able to tweak their software to streamline participants into the registration for only their pool, and keep all other locations hidden, to eliminate confusion. The support staff at ASA are very fast to respond and are tireless in their efforts to solve any problems that occur. So far, those problems have been the result of user errors, which the team has helped fix as needed. With a web-based registration system, I have complete access from any location I am at so I can constantly make updates and changes to any registrations on the spot. The program features for ASAP are detailed and can give you as much information as you need in a variety of packages.

Cons

While I really love using ASAP for my registration needs, it does have some limitations right now. The software is constantly being updated and improved though, so I don't expect these limitations to stick around for long. A drawback is that while you can send email through ASAP to your program participants, staff, etc, it uses a web-based email that doesn't store the sent messages. I would like to see an interface that ties into the email system set up on the user's computer, such as Outlook or Thunderbird, which would allow the email sender to store the messages for reference purposes. Lastly, the only other drawback I've come across is that the system is not fully functional on a BlackBerry or other smart phones. You can get fairly detailed, but cannot get down into the class detail to view individual participants.

Mary

Company size: 2-10 employees

Industry: Non-Profit Organization Management

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
2

Value for money

out of 5
2

Customer support

out of 5
3

Functionality

out of 5

September 2022

Very buggy

We regret buying into this system. There have been improvements to our registration process, but not enough benefit to overcome the frustrations.

Pros

Once you understand its structure, there are some helpful shortcuts, for example, copying repeated classes.

Cons

User interface is flat and uninteresting with limited customization. Pages don't load, we spend a lot of time waiting for the software. Need to constantly switch between old and new versions to be able to create a class or run reports - some functions work in the old version, some in the new. Reports are not customizable. Teacher app doesn't work. Random things don't work, like some student emails don't show up in rosters, dates or times will revert to defaults, attachments don't send with group emails, etc. Auto emails are often wrong (sent with no greeting, containing field name instead of information, billing donors instead of thanking them) Some of the help techs are very dismissive and very unhelpful. Some are fine, but it's very frustrating to get one that lets you know your issue is unimportant. Donor management is awful. Don't use this for donations. We invested a lot of time in training and transferring data, so we are very invested in this software. We did a lot of research before choosing it, and had planned to use this for the foreseeable future. However, it is so frustrating that we are exploring other options, even though it will be annoying to our students and families to switch.

Reasons for switching to ASAP

We were looking for something that was more appropriate for where our organization is. Online registration, donor tracking, ease of showing and searching classes were all very important to us. We thought ASAP would meet our needs, but it has not.

Kodi

Company size: 501-1,000 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

November 2020

Great Enrollment System for Vocational Schools

Prior to switching to ASAP our organization used a clunky old Access database that forever had problems. Though switching to ASAP had a bit of learning curve from that, it has been amazingly helpful overall. I love that we can track credits, attendance, class completions, etc. all from one spot. We run transaction & invoice reports weekly to keep up on our metrics. Instructors or admin staff can leave notes in the student's account so we know why something was done outside normal policy/why someone didn't complete a class/etc. Love ASAP!

Pros

- web-based - pricing - staff education at the beginning of implementation - attendance, credit tracking, course completions -online student registration self-sufficient

Cons

- some features irrelevant to our adult learners like - family accounts, after school pick up, etc.

Reasons for switching to ASAP

functionality web-based many roles for entire team to use

Janae

Company size: 51-200 employees

Industry: Education Management

Time used: Less than 6 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2016

ASAP changes everything!

My community arts school on a college campus had, until 2016, been conducting registration with carbon copy forms and had all billing and accounting done through the college business office. ASAP changed the way we do everything and, I firmly believe, has given our program what it needs to thrive in the technological age and to become the best it's ever been. The support team has been amazing with effective training to equip our administrators and staff, prompt and thorough responses to any question, and quick resolutions to any issues we've encountered along the way. I've never seen our customers happier with their registration experience; from the mass data import of all existing customer info to the ease of online enrollment and payment to the automated reminders, we are now able to offer families in our program the best experience possible. Our faculty and staff are also thrilled by the ease of taking attendance and accessing enrollment info in real time. I have been amazed by how perfectly the ASAP software fits the needs of our program and has enabled me to take ownership of functions once held by several offices across our campus.

Pros

The support team has met all my needs and exceeded my expectations. The software itself has enabled my program to become more efficient, and customer satisfaction is at its highest in years.

Cons

The only thing I've had trouble with at all is that the discount editor page loads slowly. Everything else has been a dream come true.

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