ePly Software

I needed to create an event registration site for an internal employee conference. I had 6 different "types" of attendees, and was able to create a customized registration experience for each type. It looked great, and was very flexible. The reporting is very good, also. I created a pretty complicated registration form (complicated for me, easy for the person to register) in a day.

I am the companies Marketing Director. I need to set up a registration site for a conference with 200 attendees. I needed a shopping cart integrated with , multiple discount codes, sub registrations with payment and full email communication system. Very powerful tool with everything considered. Page design, registration workflow, stripe payment processes, email notification, badge, custom reporting.

Pros

Very powerful tool with everything considered. Page design, registration workflow, stripe payment processes, email notification, badge, custom reporting.

Cons

It would have been nice to be able to upload a spreadsheet with discount codes, I had 100¿s to manage and tweaking them individually was a bit of a pain but not a show stopper..

Unbelievable support. Beyond comparison. Accessible when I needed, patient, supportive and dedicated. Without Roger and Justin, I would never have created in one form ALL registration processes that caused me time and anguish. Now all my data is integrated through one input portal that covers different rate types (members/non/group), time (early/reg/late) but the system also generates invoices automatically saving me countless hours. Wow!!

Pros

Fully integrated, multiple registration types. Integration of groups bringing all registration into one data source and file. A full, robust registration package from start to finish! Goodbye Google forms, Avery Word name tags, multiple data entries into combined files!

Cons

difficult to learn as it is sophisticated - all that went by the wayside with great support and documentation!

Pro's:
Customer Service, Customer Service, Customer Service
able to sort the information on screen in many ways
able to easily download to excel or 2 other formats
they will help you to customize all of your reports
and have lots of ready made reports
they get back to you every single time and help you completely solve the problem
they are very encouraging to "old" people that need more help...like me..
The cost is really low
Our members, do NOT have any issues when registering
Pictures easily added
I shared that the worst thing that I have to do is to make Name badges....and then they did it for us.....on their site they do all the work for you.
they look over what you have done and let you know if there are any changes that need to be made and will help explain how to do it...or honestly they fix most of it for you.
I was able to engage a sponsor by them helping me with a discount box...which was very helpful.
Josh is amazing to work with...has a lot of patience when explaining "stuff", and has a really great sense of humour...and we all need that when working with anything new...
they have a great blog that they invite their customers to help out with.
Having them build your system works awesome...it is always perfect and everything is so easy....and so worth the small cost.
I'm not sure what else to say right now...but I hope that they are in business forever...or at least until I retire...

Cons....
If you type to fast when entering the amount of a payment..you get ahead of the computer because you have to hit enter because of an explanation box....

Other than that, I would totally recommend anyone use this system. It works really well, their customer service is very helpful and very responsive and the cost is not expensive and it is a CANADIAN COMPANY.

Great product with many useful features.
Multiple delegates registered on one form
E-Ticketing
Badge printing
Multi language support (additional languages on request)
Great team of developers behind the product who listen

¿ Eply event software was easy to understand, easy to use and the company's customer support was phenomenal. Eply support people walked us through each task and ensured that we understood the steps before moving on.
¿ Eply team was willing to customize certain features and try new things to fit our needs (group sorting, on site scanning with cell phones).
¿ Cons: I can't think of anything negative to comment about the software. It all worked very well!
¿ Best point: Eply's representatives and customer support team are willing to go the extra mile to ensure that your event registration is working properly and ready to go. We really appreciated all of their work!

Pros - Josh from Customer Service is absolutely amazing to work with. He is quick to get back to you, very smart, helpful and never makes you feel stupid.

The reports can all be customized to what you need. You can use your screens for all the information or we can use our website.

It's Canadian.

Con's - sorry, can't think of any. I really love the program!

You have always been supportive, willing to explain processes, and guide us through required changes / updates. Some of the features not often used require "refreshing" by the user, when help is needed, and your assistance is always prompt and patient. THANK YOU!

The software is very powerful and versatile and because of this there is a lot to learn to use it effectively. Their Customer Service is excellent!!!

Customer Service is by far your strong point. I love the ease and speed at which I can build a website, relatively HTML- and CCS-knowledge free. I love how whenever I have a question, it is answered within minutes. This allows me to continue my build unobstructed and without the lengthy wait times that other suppliers can give. I also love how it is very easy to build and preview a website with the click of a button, enabling me to see in real time what I have changed. However, I find reporting can be extremely time consuming: I know this would be difficult because of the way the forms are setup, but to have reports that could pull all the question answers from a specific section (e.g. travel requirements report, hotel requirements report, contact information report, etc.) would be extremely helpful.

Would like to be able to send emails to specific individuals/groups, and not necessarily to everyone registered for the event.

Major pros of working with Eply is the level of customization and support. Techninicians are available to help you trouble shoot issues and I've had one-on-one support to help improve our program buildout.

ePly's customer support is prompt and efficient, which takes a lot of the stress out of developing an online registration system. The software seems well-equipped to handle our programming needs, including various registration categories, access codes, multiple price-points, capacity limits, etc.

There was a bit of a learning curve on using the back-end system and reporting mechanisms, but with a bit of practice it is user-friendly and meets our needs. Again, customer support is always available as needed.

All in all, would recommend and plan to use for future events.

We've used Eply for a few events now and we find the product intuitive and easy to use. But more importantly the customer service is excellent. They are always available to lend a hand or answer a question - especially when we are in a tight deadline. I would recommend Eply without hesitation.

Pros: Roger is tops for customer service, quick turnaround and accuracy. He know our business and our expectations and delivers every time. We trust Roger (and ePly) with our email communications to thousands of physicians and healthcare providers across Canada.

Cons: The app has been a great addition to the service but it requires further development to be more user friendly. In particular the list of registrants. We would like to be able to sort and search.

We've been using Eply for a few years now and have been very happy. Sometimes it is difficult for us to figure out how to make a particular form. However, the Eply staff are very quick to respond to any questions and help us figure it out. For this event, we used the name tag service for the first time. Our members were VERY happy to have their schedules printed on the back of the name tags.

To Roger and Justin, thanks so much for all of your help!

The Pros of ePly:
Love that they are a local company ( previously dealt with an american company - ease of connection and integrity of local service was superior ) , superbly reliable and dependable - at ALL times, including last minute requests for help. Proofing of my creation was soo appreciated - ePly caught errors and suggested helpful enhancements that made the online registration fabulous for my attendees.

Cons:
Only that their wonderful service and expertise and attention to customer service, ease and quality product can't be cloned to other businesses I deal with.

Overall:
I have recently resigned from my position and handed over my contract to another event planner. The transition and response from ePly to this process has been nothing less than outstanding.

Sincere thanks and appreciation for the quality of work offered by ePly - the team made my life in event planning so much easier and better!

Pros:
Easy to use. Great support from ePly on customization requests. Ability to export entire database makes reporting a breeze.
Cons:
Mass updates are not possible. This issue would stop me from using the product again unless it was fixed in a future release. In an ideal world, the perfect database would have been set up from the beginning, thus eliminating the need for a mass update...but...we don't live in a ideal world :)

I was very pleased with the functionality available in your product, and with the support provided. This was a very important conference, since it had my name attached to it, and ensuring that we collected all the revenues owing to us in a cost-effective means, and able to track all of the data associated with those revenues was huge! Thank you for all your support. I would very much like to continue our existing relationship for our 2016 Conference.

very helpful staff, ease of use only drawback is it is slighly more expenisve than the previous system