ePly Software

Customer Service and Customization is AWESOME

We are an Association Management company and occasionally our smaller clients or events-only clients need purely a registration system. ePly is filling that need!

Pros

Their customer service is uncompareable. The knowledge base is great and the live chat support is AMAZING. They are extremely responsive and very helpful.

Cons

Basically everything must be built from scratch, which lends itself to customization. However, it also is quite tedious as well.

ePly Review

Great!!

Pros

It is easy to use and customer service is very efficient and helpful!

Cons

There is a lot to navigate but once you get the hang of it it's easy

ePly Event Registration software is easy to use and and the support staff is fantastic!

Being able to deliver a registration form that is easy to use, with a modern look to our clients has been a great benefit!

Pros

ease of use, forms being on one page, flexibility with custom reporting, ability to easily move sections within the form, robust knowledge basis, wait-list feature.

Cons

system font management unable to update multiple records at once, unable to copy and group records together, dashboard registration count (daily) becomes illegible after a high number of registrations.

Outstanding Customer Service

ePly has provided an invaluable tool for us to grow our events. HIGHLY RECOMMEND!

Pros

Customer Service - We have an extremely complex registration process for our conference. ePly customer service has exceeded our expectations. They basically held our hands to setup every detail. They also taught us a they helped so we could set up simpler event registrations on our own.

Cons

Nothing - everything has either worked really well from get go or customer service has immediately fixed any issues we've had.

Excellent product and superior customer service.

Easy to set up, easy to create reports.

Pros

The product is very easy to use. When I run into a problem, the customer service team is quick and efficient.

Cons

I honestly can't think of a downside to the software. I've been using ePly for 2 of my clients for 10+ years. Some of my other clients use other software but they can't compare to ePly.

Great software. Relatively intuitive, excellent customer service.

Pros

Robust form building and reporting. Ease of front end use. Highly customizable. Very easy to access telephone assistance.

Cons

Page jumps and tabbed pages not available. Help section should include more screen captures to direct reader to specific functionalities more clearly. Mass email system seems buggy. Sometimes crashes when trying to pull reports/filter reporting. Financial summaries not always intuitive.

Excellent. Software worked well, staff was most helpful, no glitches at all.

Registration was less labor intensive for participants, and for the organizers. Data was accurate and immediately available and easy to use (e.g., to create reports on different sessions).

Pros

Ease of use by the registrants (we had NO problems throughout 130 registrations.)
The ease of use for me as the data manager was also outstanding - once I had a bit of training I was able to monitor as needed, download data, and adjust registrations as needed (e.g. to change from pending to live once a cheque was received). If I had any questions, my team member was always most helpful.

Cons

Putting together the post-conference survey was cumbersome and not intuitive. However, with help from the team, I was able to get it done on my own, so it did work!

ePly registration makes setting up online registrations very easy! I love it.

Time! We didn't have to take registration information by phone to add to a spreadsheet; we passed on that administrative joy to the users.

Pros

The software makes it easy to customize registrations. But what I like BEST about ePly, is the outstanding customer service. I've never had better.

90% of what I want.

Pros

Excellent support, customizable validators and reports.

Filling in space now to get to 100 characters.

Cons

Some of the sent emails notifications show up in green, others red. Green would be much easier, as the red always looks like an error.

Most importantly though, is that I am dying for a feature to embed the sales fields on our own website. Tito does this, but does not have any of the other features that eply currently has that we like so much (such as schedulable emails).

Finally, it would be very helpful to be able to schedule emails relative to the event date and time, instead of calculating those times out ourselves.

Thank you!

Very flexible and easy to use

I needed to create an event registration site for an internal employee conference. I had 6 different "types" of attendees, and was able to create a customized registration experience for each type. It looked great, and was very flexible. The reporting is very good, also. I created a pretty complicated registration form (complicated for me, easy for the person to register) in a day.

Could ask for an easier system with all the bells and whistles

I am the companies Marketing Director. I need to set up a registration site for a conference with 200 attendees. I needed a shopping cart integrated with , multiple discount codes, sub registrations with payment and full email communication system. Very powerful tool with everything considered. Page design, registration workflow, stripe payment processes, email notification, badge, custom reporting.

Pros

Very powerful tool with everything considered. Page design, registration workflow, stripe payment processes, email notification, badge, custom reporting.

Cons

It would have been nice to be able to upload a spreadsheet with discount codes, I had 100's to manage and tweaking them individually was a bit of a pain but not a show stopper..

The best integrate registration package ever!

Unbelievable support. Beyond comparison. Accessible when I needed, patient, supportive and dedicated. Without Roger and Justin, I would never have created in one form ALL registration processes that caused me time and anguish. Now all my data is integrated through one input portal that covers different rate types (members/non/group), time (early/reg/late) but the system also generates invoices automatically saving me countless hours. Wow!!

Pros

Fully integrated, multiple registration types. Integration of groups bringing all registration into one data source and file. A full, robust registration package from start to finish! Goodbye Google forms, Avery Word name tags, multiple data entries into combined files!

Cons

difficult to learn as it is sophisticated - all that went by the wayside with great support and documentation!

Have used this system for 4 events over 3 years. Their customer service is absolutely above any.

Pro's: Customer Service, Customer Service, Customer Service able to sort the information on screen in many ways able to easily download to excel or 2 other formats they will help you to customize all of your reports and have lots of ready made reports they get back to you every single time and help you completely solve the problem they are very encouraging to "old" people that need more help...like me.. The cost is really low Our members, do NOT have any issues when registering Pictures easily added I shared that the worst thing that I have to do is to make Name badges....and then they did it for us.....on their site they do all the work for you. they look over what you have done and let you know if there are any changes that need to be made and will help explain how to do it...or honestly they fix most of it for you. I was able to engage a sponsor by them helping me with a discount box...which was very helpful. Josh is amazing to work with...has a lot of patience when explaining "stuff", and has a really great sense of humour...and we all need that when working with anything new... they have a great blog that they invite their customers to help out with. Having them build your system works awesome...it is always perfect and everything is so easy....and so worth the small cost. I'm not sure what else to say right now...but I hope that they are in business forever...or at least until I retire... Cons.... If you type to fast when entering the amount of a payment..you get ahead of the computer because you have to hit enter because of an explanation box.... Other than that, I would totally recommend anyone use this system. It works really well, their customer service is very helpful and very responsive and the cost is not expensive and it is a CANADIAN COMPANY.

Flexible event registration system

Great product with many useful features. Multiple delegates registered on one form E-Ticketing Badge printing Multi language support (additional languages on request) Great team of developers behind the product who listen

One Health Leadership Experience 2015 (Western College of Veterinary Medicine)

 Eply event software was easy to understand, easy to use and the company's customer support was phenomenal. Eply support people walked us through each task and ensured that we understood the steps before moving on. Eply team was willing to customize certain features and try new things to fit our needs (group sorting, on site scanning with cell phones). Cons: I can't think of anything negative to comment about the software. It all worked very well! Best point: Eply's representatives and customer support team are willing to go the extra mile to ensure that your event registration is working properly and ready to go. We really appreciated all of their work!

We have used it for 3 conferences and 1 webinar registration

Pros - Josh from Customer Service is absolutely amazing to work with. He is quick to get back to you, very smart, helpful and never makes you feel stupid. The reports can all be customized to what you need. You can use your screens for all the information or we can use our website. It's Canadian. Con's - sorry, can't think of any. I really love the program!

Multi year user of EPLY

You have always been supportive, willing to explain processes, and guide us through required changes / updates. Some of the features not often used require "refreshing" by the user, when help is needed, and your assistance is always prompt and patient. THANK YOU!

We used this software for our conference registration

The software is very powerful and versatile and because of this there is a lot to learn to use it effectively. Their Customer Service is excellent!!!

great customer service, great usability, difficult and complicated reporting and invite campaigns

Customer Service is by far your strong point. I love the ease and speed at which I can build a website, relatively HTML- and CCS-knowledge free. I love how whenever I have a question, it is answered within minutes. This allows me to continue my build unobstructed and without the lengthy wait times that other suppliers can give. I also love how it is very easy to build and preview a website with the click of a button, enabling me to see in real time what I have changed. However, I find reporting can be extremely time consuming: I know this would be difficult because of the way the forms are setup, but to have reports that could pull all the question answers from a specific section (e.g. travel requirements report, hotel requirements report, contact information report, etc.) would be extremely helpful.

Response from ROGER SUM is always so quick!!! He can always guide me through any issue!

Would like to be able to send emails to specific individuals/groups, and not necessarily to everyone registered for the event.