Have used this system for 4 events over 3 years. Their customer service is absolutely above any.

Pro's: Customer Service, Customer Service, Customer Service able to sort the information on screen in many ways able to easily download to excel or 2 other formats they will help you to customize all of your reports and have lots of ready made reports they get back to you every single time and help you completely solve the problem they are very encouraging to "old" people that need more help...like me.. The cost is really low Our members, do NOT have any issues when registering Pictures easily added I shared that the worst thing that I have to do is to make Name badges....and then they did it for us.....on their site they do all the work for you. they look over what you have done and let you know if there are any changes that need to be made and will help explain how to do it...or honestly they fix most of it for you. I was able to engage a sponsor by them helping me with a discount box...which was very helpful. Josh is amazing to work with...has a lot of patience when explaining "stuff", and has a really great sense of humour...and we all need that when working with anything new... they have a great blog that they invite their customers to help out with. Having them build your system works awesome...it is always perfect and everything is so easy....and so worth the small cost. I'm not sure what else to say right now...but I hope that they are in business forever...or at least until I retire... Cons.... If you type to fast when entering the amount of a payment..you get ahead of the computer because you have to hit enter because of an explanation box.... Other than that, I would totally recommend anyone use this system. It works really well, their customer service is very helpful and very responsive and the cost is not expensive and it is a CANADIAN COMPANY.

Outstanding Customer Service

ePly has provided an invaluable tool for us to grow our events. HIGHLY RECOMMEND!

Pros

Customer Service - We have an extremely complex registration process for our conference. ePly customer service has exceeded our expectations. They basically held our hands to setup every detail. They also taught us a they helped so we could set up simpler event registrations on our own.

Cons

Nothing - everything has either worked really well from get go or customer service has immediately fixed any issues we've had.

90% of what I want.

Pros

Excellent support, customizable validators and reports.

Filling in space now to get to 100 characters.

Cons

Some of the sent emails notifications show up in green, others red. Green would be much easier, as the red always looks like an error.

Most importantly though, is that I am dying for a feature to embed the sales fields on our own website. Tito does this, but does not have any of the other features that eply currently has that we like so much (such as schedulable emails).

Finally, it would be very helpful to be able to schedule emails relative to the event date and time, instead of calculating those times out ourselves.

Thank you!

Great software. Relatively intuitive, excellent customer service.

Pros

Robust form building and reporting. Ease of front end use. Highly customizable. Very easy to access telephone assistance.

Cons

Page jumps and tabbed pages not available. Help section should include more screen captures to direct reader to specific functionalities more clearly. Mass email system seems buggy. Sometimes crashes when trying to pull reports/filter reporting. Financial summaries not always intuitive.

ePly Event Registration software is easy to use and and the support staff is fantastic!

Being able to deliver a registration form that is easy to use, with a modern look to our clients has been a great benefit!

Pros

ease of use, forms being on one page, flexibility with custom reporting, ability to easily move sections within the form, robust knowledge basis, wait-list feature.

Cons

system font management unable to update multiple records at once, unable to copy and group records together, dashboard registration count (daily) becomes illegible after a high number of registrations.

Huge Props and thanks to the ePly Team

The Pros of ePly: Love that they are a local company ( previously dealt with an american company - ease of connection and integrity of local service was superior ) , superbly reliable and dependable - at ALL times, including last minute requests for help. Proofing of my creation was soo appreciated - ePly caught errors and suggested helpful enhancements that made the online registration fabulous for my attendees. Cons: Only that their wonderful service and expertise and attention to customer service, ease and quality product can't be cloned to other businesses I deal with. Overall: I have recently resigned from my position and handed over my contract to another event planner. The transition and response from ePly to this process has been nothing less than outstanding. Sincere thanks and appreciation for the quality of work offered by ePly - the team made my life in event planning so much easier and better!

Excellent. Software worked well, staff was most helpful, no glitches at all.

Registration was less labor intensive for participants, and for the organizers. Data was accurate and immediately available and easy to use (e.g., to create reports on different sessions).

Pros

Ease of use by the registrants (we had NO problems throughout 130 registrations.)
The ease of use for me as the data manager was also outstanding - once I had a bit of training I was able to monitor as needed, download data, and adjust registrations as needed (e.g. to change from pending to live once a cheque was received). If I had any questions, my team member was always most helpful.

Cons

Putting together the post-conference survey was cumbersome and not intuitive. However, with help from the team, I was able to get it done on my own, so it did work!

ePLY Experience is outstanding!

After researching a number of vendors, I was introduced to e-Ply by a client a few years ago. As a relatively "non-techie" my experience has been wonderful . Set-up - Non-complex events are very easy to set up - Complex (for me) are those with multiple fees related to Early Bird, Regular, on-Site registration dates ... e-Ply will do this for a very reasonable fee and I've been able to use then simply update for events held the following year. Reports - Easy to set up and customize based on what required for various aspects of event planning Support - Outstanding ... always responsive and solution oriented. - Love that have extended availability of "real people" support as some located in the west and some here in Ontario - Proactively follows up to make sure we make our deadlines ... like having another team member on staff! Flexibility - Focus on customer requirements vs fitting the box Overall I highly recommend the e-Ply team who are a pleasure to work with and make my event registration and planning so much easier.

Excellent product and superior customer service.

Easy to set up, easy to create reports.

Pros

The product is very easy to use. When I run into a problem, the customer service team is quick and efficient.

Cons

I honestly can't think of a downside to the software. I've been using ePly for 2 of my clients for 10+ years. Some of my other clients use other software but they can't compare to ePly.

PRIMED Education

We would definitely recommend this, particularly for the outstanding customer service. If we have any questions the staff are willing to address them and also help make changes to the form. We will continue to use eply for our business into the foreseeable future.

Pros

-Security of our customers data
-Great customer service
-Ability to reproduce forms
-Downloadable formats and ability to leave notes
-Also like the ability to customize a report. Very helpful!

Cons

Unable to delete mistakes that are made after entering payments
The form and setting up the forms are easy to do once you become familiar with the system and formatting, but it was initially quite a challenge.
Also, the online payment could be streamlined to help make multiple credit card payments at once.
Would also be helpful if we could view what emails have been sent to what registrant (instead of manually entering these into the comment section).

ePly is a hit with UNBC Conference and Events Services!

We recently starting utilizing ePly and are very happy with the results and excellent service provided. This spring, we hosted UNBC's largest academic international conference and we had decided months in advance that we needed a better on-line system if we were going to make it happen. It was an easy decision to work with ePly because they are so responsive and the system is so easy to use. The international conference was a huge success and it was a relief to have ePly working with us. Since that conference, we have signed up to host 2 more with ePly. Also, we appreciate the option of paying to have the registration forms created for us. As a very small office, we just don't have the time or technical staff to create the forms.

ePly Review

Great!!

Pros

It is easy to use and customer service is very efficient and helpful!

Cons

There is a lot to navigate but once you get the hang of it it's easy

Excellent Customer Service with ePly

I have been using ePly for a number of years now for several different events and I am very pleased with the entire product. It is an excellent mix of "do it yourself" and great customer service. I very much like the hands-on aspect so I can go in and personalize each form specific to that client and our needs, and that I can access the data at any time.. But whenever I need additional help, it is very quick and efficient. I will continue to recommend ePly to our clients for their online ticket needs.

Great affordable product with responsive support

Pros

Easy to use, friendly and fast support, excellent value

Cons

No audit log, hard to integrate travel data