It has been a very positive experience. Our coaches love the live links as they can have approval status and emergency information at a touch of a button on their cell phones. Once an initial account is set up, our parents are able to sign up returning athletes in a matter of minutes.

Familyid took all our forms and designed a registration for us in the beginning. It is easy to clone a registration, make any changes and have the next registration up and running with very little time spent. They listen to suggestions on improvements to their program and implements them. The internal fields were one of many wonderful improvements. I like how easy it is to send a note by clicking the "notify registrant" option. It has minimized the time it takes to complete the registration process. The report options are limitless.

It only uses PayPal so it doesn't link with our current student accounting software.

Since incorporating FamilyID into our registration process, the program has become a one stop shop for our athletic office staff, coaches, and nursing staff for anything concerning rosters, medical history, emergency information, etc. Signing up for a sport in the Point Pleasant Borough School District has become paperless for the majority of the registration process. Parents appreciate the streamlined approach to registering their son or daughter for his/her sport and are less frustrated with the ever grow amount of forms required to complete. The staff at FamilyID is quick to respond to any questions or concerns our office has. They will provide webinars, conference calls, and/or online trainings regarding anything specific your school needs. All student athlete required Information is accessible in the office, on the field, or at home

When updating for approval status the upload time can be slow.

Overall family ID has been great. One issue we are having this year being our second year using the program is that when families go in to create a profile for the upcoming new school year, they are having trouble understanding where to upload the physical. Therefore if they create a profile and dont have a physical at that moment to upload they come back later and seem to be confused. Then they create an entirely new profile! We are having an issue of multiple profiles per athlete per school year. Is there a way that if a profile is created in the students name for that school year already something blocks or stops them and lets them know they have a profile already? Maybe a notification pops up saying "Profile created for John Smith, if forgot log in info call tech support". This is a small things but those of us on the admin side having to sift through hundreds of profiles as it is, it is harder when an athlete has four for the school year ahead.

Organized all in one spot.

creating of multiple profiles per year per athlete creates more work on the admin end.

Efficiency, productivity, excellent records and ease of registration/data/payment collection.

Family ID's ease of use, customer support, and ability to meet the varied needs of our school district are most noteworthy. We recently implemented athletic fees/registration, transportation fees/registration, and iPad fees/registrations in a very short window. Kristen at FamilyID and the entire tech support team partnered with us every step of the way. 2,200 registrations/payments were made this year and we could not be more pleased with the product and professionals at FamilyID. Parents were able to resolve registration issues directly with FamilyID in a matter of minutes and and full registration and financial reports are provided to the District in real-time. We were given ample support in setting up registration and payment forms. Life became far easier for all stakeholders with the support of FamilyID!

The customer service is exceptional. They are always available and if I have to leave a message I received a call from them with in a very short time. I need to do reporting to reflect family caps and we worked something out in a very short time. The families seem to be responding to if very well too.

I find the software user friendly. It follows common sense thinking.

I would like the searching to be for the entire registrants not just on the current page

Easy to use software that is user friendly on both ends.

FamilyID is very user-friendly. Our families have used it with ease and have no complaints overall. Customer Support is always available and is always very quick in emailing back. Most importantly, FamilyID always listens to feedback about changes to their platform.

The site can be slow at times, but that may also be our internet connection. At times, reports may take a while to download and at times, does take a few minutes to note changes. Overall, this has gotten better in the last two years.

Reports are very helpful and internal fields are great. I like the emails sent reminding parents and myself about information

Some parents have trouble with the pop ups reminding them to pay or bring a physical to the office. It is clear to us, but parents think it is a point they need to stop registering.

Our experience with Family ID for our online Athletic Registration and Booster Club events has been amazing from day one. The product has streamlined our registration process and made us more efficient. The customer service is professionally helpful and always timely.

FamilyID allowed us to get rid of paper registration packets, it merges our information (physicals, payment etc) into one easily accessible online resource that can be readily shared with our coaches and admin. It has been a labor-saving switch that we are thankful to have made.

None that come to mind and if there were any, the FamilyID folks are quick to take suggestions and make them implementations for system upgrades. They have always been extremely responsive to our needs and quick to implement versions that further assist us with what we do.

It's user friendly for our camp to build and alter as our registration needs change. It's also user friendly for camp registrant families to use. The design is intuitive whether we are building or editing new components, or whether families are creating a profile for the first time. The customer service FamilyID provides is unparalleled. They respond quickly to questions or concerns. If we have a stumper, they follow-up with thoughtful out-of-the-box solutions.

We wish the confirmation notification upon registration was able to be modified in a more flexible way. There are more personal touches we'd like to add, but haven't yet figured out how to add the personal to the format.

It is great. The people are fantastic. Customer service open to the public. Outstanding!!!!

FamilyID is amazing. Whether you are in a suburban school district or an urban school district it is truly spectacular. Online registration is a breeze. 750 + students per season is not a problem for our coaches, athletic trainers, nurses and staff. It it tremendously rewarding to see our coaches doing what they love doing on the first day, which is TEACHING, instead of handling paperwork! I showed our Director of Data Processing FamilyID and he was amazed with the capacity of the software.

Family ID has been a lifesaver for our athletic department here at Millbury High School. We have been involved with the program for many years now and I am routinely impressed with the updates and new features Rochelle and her team have added. They really listen to feedback in order to ensure their platform is the best online registration site around. I have the utmost confidence this program will assist with your registration and decimation process from the very first day of use. It has grown with us and for that I am grateful.

The Family ID athletic registration program has transformed our athletic office over night, from piles of paper forms to paperless. We are truly working smarter and not harder as the old saying goes. No more losing documents or excuses like " I turn it in". Coaches cannot say they didn't know the athletes forms were not turned in. Many of our liabilities have been reduce and compliance with school corporation policies along with state association and state laws are now completely address. As the athletic director this company and their product has lifted a huge burden off my back. Our athletic department is like many departments which are under staffed and over work. The Family ID has just accomplish and done the work of two or three individuals in the athletic office/school that it took to do all the processing of these student-athletes and coaches. Not to mention the time and money it cost to do this process by hand and with paper forms. If you are looking to work smarter and not harder, save time and money and move your athletic department forward this is the product and company that can help you do it.

Very easy to learn and use. Easy to maneuver in the program. This soft ware program is what we needed to register our athletes.

Jr.Tech is a small educational non-profit. We were one of the beta test sites for Family ID. We still use the registration software tool and love the customer service and ease of use. It has streamlined our registration process and provides the report function is fantastic.

Ease of use. Report tool.

Family ID makes my job so much easier! The amount of support and people who give that support is amazing - especially rep! She answers all my many questions rapidly and is so helpful in suggesting ways to achieve my goals.

It is so simple to use and does not require a high degree of technical expertise. Many areas are just so logical and easy to understand. I really like the fact that we can use Stripe as a payment option, as that simplifies everything.

I like everything about it - there is no "least" anything!

There are a lot of great features with the program. Most recently I appreciate the internal fields options that can be transferred from season to season. The staff at Familyid are super friendly and helpful. If I need help figuring something out they are there to help. If I have a suggestion to improve a feature, they listen and take it into consideration.

The cost of the program although seems high it is still cheaper than photocopying costs.

Family ID is a awesome program for High School athletics. We have been using for over a year and the school district loves the program.

It is easy for parents and employees to use.

Cant say there are any

It allows us to collect registrations and payments online.

In under an hour I was able to publish our programs. I had no prior experience and the support staff at Family ID was stupendous in training me how to use the software. I love being able to easily access all of the information I need on program participants as well as the ability to share files with my co-directors. I also really like that it is local and help is available almost any time!

A few of our users who used a MAC and wanted to pay with Paypal had difficulty but the Family ID team is working on that.

A+ grade! I am blown away with where we are with this product and where we can go with it in the future. The sky is the limit as to how our athletic program and our school can use this product.

I love the support staff. I am ancient when it comes to technology....They made this so easy for someone who without them would have pulled the plug on going forward with this product. So glad I did not. The software is flexible to our needs and extremely user friendly.

I have nothing negative to say about this product.

Family ID is very user friendly and have not heard anything but positive feedback from coaches and parents. Also, the support service is fantastic. Any time we have a question, they are always there to help.

The only con I can think of is that the program was new for parents and coaches and there is always difficulty and resistance with change. However, once everyone saw how user friendly the program was, people embraced the product.

Great company with a great product. They regularly reach out to provide support to users and help with any personal needs that I have had.

Software is flexible for your needs. Great database that is easy to progress through and saves the use of a lot of paper.

Sometimes can be tricky for beginners to create new sections of unique pieces but tech support is great in aiding new users.

Time and Organziation

The time savings and organization to the school have been huge. The efficiency this has given me as been great.

A few features like ability to have them read or view something first before able to sign a permission slip or ability to organize athletic cards for a self generating email for following year.

This program has helped me run the Athletic Department more effectively!

The program is easy to use and our parents love the fact that the data is archived. We are a small school and it has helped streamline the registration process. The reports are fantastic and customer service is like speaking with family.

Our athletic department and parents were bogged down with multiple papers to file - in person - each sports season. FamilyID replaced all that paper with a stream-lined, very easy to use, online sports registration system. Having our sports registration online has almost eliminated the foot traffic and lines that used to be waiting for me each sports season. Our second most favorite feature is the ability to see - at a glance - how many athletes are registered by sport at any given time. I could not be happier with this product!

Still have a problem with many not seeing the submit button...when that screen pops up the submit button is not visible....have talked with other ADs as well about this...continues to be an issue

Adding Family ID to our office has allowed us to be much more productive . The registration process is now streamlined and that allows us to focus our attention on other important issues. Having all of the required information electronically, and at our finger tips, is outstanding.