Pike13 Software


 

Pike13 is a cloud-based client management and scheduling software solution that targets health and wellness clubs, fitness studios and music and dance studios. This solution features scheduling, billing, client management, reporting functionalities and more.

Pike13 helps users to manage online booking, client sign-up, monthly payment collection and sending out client notifications. It supports electronic payments and the addition of coupons, discounts and credits. Payroll management is also offered by the solution.

Pike13 also offers reporting and analytics functionality to view client details and trends. Users can add new client information and manage customer relationships using this tool. Additional notes can be added to client profiles by the user.

Pike13 is accessible via various devices and is PCI DSS compliant. It also integrates with third-party applications such as MailChimp and Emma for email marketing, Docusign and Digital Waivers for sales and marketing automation and Google Analytics.

Services are offered on a monthly subscription basis that includes support via phone, email and other online resources.

 

Pike13 - Scheduling
 
  • Pike13 - Scheduling
    Scheduling
  • Pike13 - Embedded schedules
    Embedded schedules
  • Pike13 - e-Signatures
    e-Signatures
  • Pike13 - Mobile app
    Mobile app
Supported Operating System(s):
Web browser (OS agnostic)

94 Reviews of Pike13

 

Start your review of Pike13

Click to start
https://www.softwareadvice.com/registration/front-desk-review/
Software Advice Reviews (5)
More Reviews (89)

Showing 1-5 of 5

Richard from UK Flair
Specialty: Sports facilities
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Overpromised and underdelivered, limited functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Pleasant sales and onboarding team. Nice branding. Nice team who clearly want to make good things happen.

Cons

It is unfortunate that the Pike 13 team overpromised and underdelivered. The software did not do what we were told it would do, after 'paying' and spending hours on set up... no refund was offered.
This is not a very scalable solution and has very limited functionality.
The main issue was the payment processing module and having to shoehorn our existing systems to fit the restrictive ways the software operates

Review Source
 
 

David from Hunter Vision
Specialty: Health club
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Front Desk is a cool tool!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Front Desk is a really cool, new tool! We have used this product for just a little while, and its been really great. Great way to communicate with the team!

Cons

Overall the product is fairly easy. However, in the beginning it was a little tricky to get used to. I would say the only con, would be not the easiest to use. But you will get used to it!!

 
 

Amanda from Preslar Music
Specialty: Education & academic institutions
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Music Studio Scheduling

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Love the app. It's not restricting in that you can perform most functions/updates/ through it without using your computer.

Pros

Recurring billing. App functions well - even with setup. Simple screen. Love that clients have the ability to see their schedule and update sensitive info (like credit card info) on their own.

Cons

Too many steps to do simple tasks (Ex. Rescheduling: a click and drag feature should be implemented to make quick adjustments.)

 
 

Carly from Swim school
Specialty: Sports facilities
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Would it recommend this software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Simple to use. Not as many features as I needed, but good if you're looking for a basic system to run with your front desk.

Cons

They do not follow up once you sign up. Management is impossible to get in contact with and the representative sell you into signing contracts that lock you in. Do not use. There are a ton of other, better softwares out there.

 
 

Alexander from Pereira Electric
Specialty: Corporate health
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Easy to Use, quick response to questions asked

Ease-of-use

Functionality

Product Quality

Customer Support

I've since recommended that another gym I work in use this program

Pros

I have worked with similar programs in the past and NOTHING compares!! We find it extremely easy to use, and the Front Desk staff is so kind and helpful would recommend Front Desk to everyone!!

Cons

Perhaps if there are ways to better filter/customize same client fields. I see that this is a common "issue."

 
 
 
Showing 1-20 of 89

Hansel from theCoderSchool

July 2018

July 2018

Pike13 fits 95% of our base cases, and works well in general. Edge cases are tougher though.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Covers most of the functionality we need in a fairly straightforward way. Scheduling is easy, payments are super easy. API helps us create company specific reporting.

Cons

Edge cases (pro rating, discounts, etc) are complex. Non-engineers sometimes complain about usability and ability to cover our edge cases. For our basic (and edge) cases, we often need to directly train users - sometimes it's not obvious how to use for them.

Review Source: Capterra
 

Justin from Poise Fitness

June 2018

June 2018

Approach with caution, some features do not work as promised

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

The software covers our most basic functionality needs with some extras. Signing in clients has more steps than we are use to but we’re getting use to it. I enjoy the MailChimp integration too. It provides some great ways to follow up and catch lost clients.

Cons

The onboarding team and management seem to be more concerned with getting you to sign their contract than they are about following through with their promises. I say this because during the sales process I was told that Pike13 was able to integrate with the ClassPass app, which provides us with regular clients, in addition to a substantial monthly income. After we signed the contract, during the final days of our on-boarding process, I was told that they were having issues connecting with the app and that there was no expected date for it to be fixed. After following up on both the ClassPass website and with our ClassPass account manger, I found out that Pike13 has yet to be able to integrate with ClassPass, and that this issue had been going on well before I started talking with them, even through they said this was a new issue.

Advice to Others

Be warned, if you catch them giving false information like this, you will have to hire an attorney to get you out of the contract, which can cost considerable time and money. You are better off going with any of the other fitness software companies who don’t have contracts.

Review Source: Capterra

  Response: Pike13, Front Desk Inc.

Date: June 2018

June 2018

 

Hi Justin,

Thank you for the review of the product. I am sorry that you were not pleased with the onboarding experience. I will have your account manager reach out to you to discuss this.

Thank you,
Cindy Schneider
Manager, Customer Success

 

Kisar from The Art of Personal Training

June 2018

June 2018

I think the customer service is great. It was easy to schedule a meeting.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use.

Pros

I like that it does it is not "Shut Down" often. It is pretty reliable when it comes to processing payments for purchase requests, etc.

Cons

I wish there was a 24 hour live chat that we can use in case we need support after hours. I also wish we could auto debit our personal training clients when they only have 1 session left.

Review Source: Capterra

  Response: Pike13, Front Desk Inc.

Date: June 2018

June 2018

 

Hi Kisar,

Thank you for your feedback and review. We appreciate knowing what works for our customers and what features they would like to see. As we continue to improve our product, we will let you know.

Thank you,
Cindy Schneider
Manager, Customer Success

 


June 2018

June 2018

Overall, good product but a little difficult to use

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I like that it does everything we need it to do for the gym. We can add members, have them pay, and create purchase requests in the system.

Cons

It's very hard to get a list of emails. You have to export it in a excel document and it email it to you. Then, you have to sort it from there. It would be much easier if you could somehow view and organize it on the site itself.

Review Source: Capterra

  Response: Pike13, Front Desk Inc.

Date: June 2018

June 2018

 

Hello,

Thank you very much for the review and the feedback. There are ways to sort and filter reports in Pike13 before exporting it. Our customer care team can assist with this. Please reach out and request a call. Our email address is help@pike13.com.

Thank you,
Cindy Schneider
Manager, Customer Success

 

Kristen from Yard Bar

June 2018

June 2018

The Pike13 team is great at helping us work with the software to meet our unique needs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Deatiled reporting options. Easy check-in.

Cons

Lots of steps to sign people up then check them into a service. Too little information visible when you check someone into a service. Notifications about missed payments or notes on the client are not visible immediately upon lookup/check in.

Review Source: Capterra

  Response: Pike13, Front Desk Inc.

Date: June 2018

June 2018

 

Hi Kristen,

Thank you so much for the review and the feedback. It is good to see what our customers would like to see to make their every day tasks easier. As we continue to improve our product, we will keep you updated.

Thank you,
Cindy Schneider
Manager, Customer Success

 

Tanja from Teign Fitness
Number of employees: 1 employee Employees number: 1 employee

June 2018

June 2018

I love Pike13 and clients really love it too

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

saves me a lot of time!!

Pros

the way it looks and what i can do with it..
how easy it is to set up services and plans
it's very responsive and i like the business app

Cons

the new report system
also when you're busy in an account and for instance you've changed something then it takes you all the way back to the start..
there's no app for clients

Review Source: Capterra

  Response: Pike13, Front Desk Inc.

Date: June 2018

June 2018

 

Hi Tanja,

Thank you for your review and feeback! We value hearing what our customers like and the areas we need to focus on for improvement.

Thank you,
Cindy Schneider
Manager, Customer Success

 

Marissa from Max Fitness HB

June 2018

June 2018

We LOVE Pike13. They offer everything a small studio, or a large gym needs to operate.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use, and reliability are amazing! But my FAVORITE thing is definitely the staff app. I can do almost everything from the staff app, so I can work from anywhere, at any time.

From running payroll to creating packages or plans, it does it all. Most apps come with limited function, but this software is almost as complete as the desktop version.

And what I love about the company is they are always trying to get better. We have been users for man years and they add things I haven't even thought about needing. Its a pleasure to be a customer.

Cons

The reporting can be a bit confusing for me. Recently they have added a new reporting feature which has much more information, but I still struggle trying to see exactly what I need at times.
But I cant even call it a complaint. I had to really think of something to answer this question.

Review Source: Capterra

  Response: Pike13, Front Desk Inc.

Date: June 2018

June 2018

 

Hi Marissa,

Thank you so much for the feedback. We truly appreciate knowing what works and what our customers would like to see. As questions come up about reporting, please continue working with our customer care team and your account manager. We are happy to have calls to help you build exactly what you need to see.

Thank you,
Cindy Schneider
Manager, Customer Success

 

Don from DELTA Weightlifting

June 2018

June 2018

I've been a client with these guys for over 3 years and they continually increase their prices on me

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's great for signing people in. Auto bill pay is nice but is it really anything that another company can't do? Not sure.

Cons

They don't like to take care of their longtime customers. Instead of grandfathering them into the rates they've agreed to, they continually increase prices and use semantics to say they are adjusting your discounted rates. Strongly considering looking elsewhere.

Review Source: Capterra

  Response: Pike13, Front Desk Inc.

Date: June 2018

June 2018

 

Hi Don,

Thank you for providing your feedback and experiences. Your account manager has been and will continue to be in contact with you regarding your concerns over the price increase.

Thank you,
Cindy Schneider
Manager, Customer Success

 

Heather from The Villages Gym
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

I am THE WORST when it comes to technology, but I know we couldn't do it without Pike.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

running our business remotely

Pros

NOTHING compares to your support. We are a small gym so as the owner/operator, I ma also the person handling all things with Pike. Without her I would have to return to MindBody and I do not want to do that. It is lifesaving to know I have a lifeline when I don't understand something.

Cons

The time it takes to get a notification in my inbox that someone hasn't paid their billing months. Reporting is clunky for me as I try to use the filters.

Review Source: Capterra

  Response: Pike13, Front Desk Inc.

Date: June 2018

June 2018

 

Hi Heather,

Thank you so much for the review and the feedback. We really enjoy working with you and seeing your business grow!

Thank you,
Cindy Schneider
Manager, Customer Success

 

Jason from Altered Stage

April 2018

April 2018

Cindy at customer support is the best!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Booking feature works the best for our business. Since we deal with many people booking lessons with various teachers I like that everything is automated and we get notifications for canceled and booked lessons.

Cons

It takes a bit to learn, but if you book time with support it makes it much easier. I have a few things on my wish list for our business, but it seems like they are always trying to add feature. I hope they add the ability to book rooms in the future

Review Source: Capterra

  Response: Pike13, Front Desk Inc.

Date: April 2018

April 2018

 

Hi Jason,

Thank you so much for the review and the feedback. We will be sure to let you know if booking rooms becomes a feature and appreciate your request.

Thank you,
Cindy Schneider
Manager, Customer Success

 

Gia from FIT4MOM
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

The support staff at Pike13 are extremely helpful!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The fact that I can look up anything I don't know how to do in their Help Center. Anything beyond that, I can contact their support team for more details.

Cons

Perhaps a simpler way to pull reports. It was a learning curve with all the filters, but once you get in there, it gets easier.

Review Source: Capterra

  Response: Pike13, Front Desk Inc.

Date: April 2018

April 2018

 

Hi Gia,

Thank you so much for the review and the feedback. We value you as our partners!

Thank you,
Cindy
Manager, Customer Success

 

Derek from FIT4MOM

April 2018

April 2018

Good product. Great support team.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It allows our franchisees to schedule classes, take attendance in classes, accept payments, view data that helps them run their business, and perhaps most of all, their support team is very fast, helpful, and nice when when we have issues that require their help.

Cons

As others have mentioned, reporting can be a bit slow at times. It would be nice if there were addtional payment methods as well.

Review Source: Capterra

  Response: Pike13, Front Desk Inc.

Date: April 2018

April 2018

 

Hi Derek,

Thank you so much for the review and the feedback. We value our partnership with all of you! We will continue working to add features and improve our product.

Thanks again!

Cindy
Manager, Customer Success

 

Katelyn from Baby Boot Camp

April 2018

April 2018

We are so grateful to have found Pike13 and to provide our owners with such user-friendly software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A user-friendly platform that cuts down on day-to-day business tasks.

Pros

We love how easy Pike13 is to navigate. Time spent on day-to-day admin work for our franchise owners has been reduced drastically so they are able to spend more time on building their business.

Cons

Some features could be structured better for franchisors, such as mass customization and locking features.

Review Source: Capterra

  Response: Pike13, Front Desk Inc.

Date: April 2018

April 2018

 

Hi Katelyn,

Thank you so much for the kind words and your feedback on the franchise capabilities. We value you all and appreciate your continued partnership.

Thank you,
Cindy Schneider
Manager, Customer Success

 

Laura from Baby Boot Camp

April 2018

April 2018

Customer support is unsurpassed and the training I have been offered is beyond helpful!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The multitude of options to track our business and follow our franchisee's individual business so that we may carefully monitor them.

Cons

The same multitude of options can be overwhelming but STILL in a great way! The more I play around with the different functions, the more I learn!

Review Source: Capterra

  Response: Pike13, Front Desk Inc.

Date: April 2018

April 2018

 

Hi Laura,

Thank you so much for your feedback and review. We are happy to help you and your business owners!

Thank you,
Cindy Schneider
Manager, Customer Success

 

Tyrone from Harcum College
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

A good comprehensive management tool for business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Pike 13 works well with add-ons: mailchimp and docusign. It is a flexible tool that allows you to create custom fields to tailor it to your company's specific uses.

Cons

It is not the easiest tool to comprehend. You may spend more time learning how to to use it than actually working on your business.

Review Source: GetApp
 

Kyle from Elevate Sports Performance and Chiropractic

April 2018

April 2018

This has definitely got the job done.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The user interface is great. It makes it easy to see schedules for multiple providers and the whole schedule for the week

Cons

The things that I could see you change would be adding Moore applications for software that can interface with it.

Review Source: Capterra

  Response: Pike13, Front Desk Inc.

Date: April 2018

April 2018

 

Hi Kyle,

Thank you so much for your review and feedback. We really appreciate it! As we make changes and improvements to the platform, we will be sure to keep you updated.

Thank you,
Cindy Schneider
Manager, Customer Success

 

Julie from Aqua-Tots Swim Schools

March 2018

March 2018

Pike13 works very well for our 85+ swim school franchise. User-friendly and quick learning curve!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is very user friendly and has a quick learning curve for new users. Scheduling classes, managing multiple locations, processing automatic recurring billing for tuition, and booking recurring appointments are at the top of the list.
Having the ability to see class openings across the week allows staff to quickly sell enrollments to new and existing customers. Scheduling new classes is a simple process with just a few clicks. Customizing memberships is also a simple process and billing is automatic.
Pike13's Customer Service is outstanding and they really listen to feedback from their clients.

Cons

The lag time in reporting is frustrating. I would like to see all reporting in real-time. I would also like the ability from the Franchisor side to control the standard service offerings across all locations.

Review Source: Capterra

  Response: Pike13, Front Desk Inc.

Date: March 2018

March 2018

 

Hi Julie,

Thank you so much for the review. We are thrilled that so many things work well for the franchisees and corporate. And we appreciate the feedback on how the product can be improved. We will continue to make updates to the software and are happy to have you and your team with us while we do this!

Thank you,
Cindy Schneider
Manager, Customer Success

 

Adolphe from Strive Life Athletics
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Excellent !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy Access
Informative Scheduling
Events
Purchases
Memberships
Emails
Phone #s
Credit Card Details

Pros

Easy to Use & Organized !
Members are able to easily access the schedule, their profiles and plans !

Cons

Nothing !
I think it is a fantastic system for any gym/studio that has a membership or class base.

Review Source: Capterra

  Response: Pike13, Front Desk Inc.

Date: March 2018

March 2018

 

Hi Adolphe,

Thank you so much for the review! We truly appreciate feedback from our customers.

Thank you,
Cindy Schneider
Manager, Customer Success

 

Christian from LeftFoot Coaching Academy
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Poor development - no improvement in 2 years - Biggest Change was their name to confuse everyone.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Appointments for coaches, payscale, that's about it.

Pros

works on mobile and ipad through web function, easy to take attendance in sessions, easy to see client images. payscale for paying coaches per client is best feature.

Cons

again, no improvements in two years, hasn't updated any feature for sales, integration, Zapier integration - poor leadership, went to report functions as their key improvement for past two years, but doesn't work, integrate with Zapier or Google Sheets, doesn't allow shared reporting, so each staff person has to customize their own reports leaving a business to have more time on boarding, rather than less time to onboard. Focus was supposed to be easy for people to buy online and is actually the worst software to purchase online for parents of kids in a sports program. Lost thousands of dollars went we went to Front Desk from EZ Facility. As a former ICON Small Business Finalist with Infusionsoft, I DO NOT recommend this software to anyone wanting over per year in revenue. We've had to modify every feature of the software to make it work, would leave in a heartbeat if it didn't waste thousands of dollars in changing.

Review Source: Capterra

  Response: Pike13, Front Desk Inc.

Date: February 2018

February 2018

 

Hello Christian,

Thank you for providing your honest feedback of the software. I know you have been in communication with your account manager and discussed your concerns. Please continue reaching out to him.

Thank you,
Cindy Schneider
Manager, Customer Success

 


January 2018

January 2018

Simple and just what I need

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software is very easy to use and very simple which made it easy to learn. I enjoy using the communication features to work with my team.

Cons

I do enjoy the simplicity and user interface but would like to see more custom features in the future.

Review Source: Capterra