InitLive is a cloud-based volunteer and staff management solution designed for companies of all sizes. It offers event scheduling, communication and reporting functionalities within a suite. The solution is suited for managing festivals, conferences, sporting and campus events.

InitLive allows users to track and manage event registrations remotely through a mobile app. It allows users to track staffing levels during events, notifies users in the case of understaffing. Users can then remotely distribute the available resources to address issues.

InitLive features message broadcasting, which allows users to send messages to a particular set of people based on defined rules such as check-in and scheduling status.

Reporting dashboard module helps users track and monitor event attendees and provides users a view of the events. It allows users to be prepared for making informed decisions regarding their event management practices. Support is provided via email, phone and live chat.



63 Reviews of InitLive

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 63 reviews

March 2018

Amanda from Webcampuk

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Great Church software

Pros

I volunteered in my local church and they asked me to use it and it was able to get familiar with the system in no much time

Cons

I would like to see more recorded classes. It's difficult for me to log on live because of my schedule.

Response from InitLive of InitLive

Replied April 2018

Thanks for sharing your experience, Amanda! We're glad you're enjoying using InitLive at Webcampuk.

December 2017

Tyler from RBS Bulk Systems

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

Live Concert Festival Planning and Organization

Pros

All your tracking of the Event in one Place
Easily organize Volunteers and event details
Mobile App is a life-saver for day of event use
Being able to track problems is a huge benefit of the software
Makes the recruitment of volunteers a breeze

Cons

If you are a large production company pricing can get a little bit high
People Looking to view the software before committing are forced to request demos and pricing.

Response from InitLive of InitLive

Replied December 2017

Hi Tyler, thanks for your review of InitLive - happy that we could help with your live concerts! :)

December 2017

Heather from Indy Premier Soccer Club

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

Outstanding customer service! Easy to use and allows the export of a large variety of information.

organization and ease of tracking of volunteers.

Pros

Easy to set up and edit shifts, staff, and roles. Overall, the software is user-friendly. There are many custom features that allow it to fit the needs of a variety of organization. We are a soccer club that needed software to manage volunteers for a tournament and corresponding set-up and tear down dates. The information that can be exported is very useful and easy to access. Our customer service representative was amazing! She provided timely help EVERY time I needed it and was always willing and able to look at my issues and solve my problems. Overall VERY pleased with InitLive!

Cons

The inability to customize automated notifications to staff. Individual staff can control their notifications, but managers cannot customize the timing and information provided in automated notifications (texts, not emails). You can send push notifications and emails when needed, however.

Response from InitLive of InitLive

Replied December 2017

Thanks for your review, Heather! We're glad you enjoyed InitLive and look forward to working with you again and again!

October 2017

Mary Beth from Jewish Community Center of Greater Kansas City

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

InItLive saved time, improved communication and presented a professional image to volunteers.

Pros

Very easy to learn and set-up, easy for volunteers to use, great reporting features and mass communication features. Excellent customer service and support.

Response from InitLive of InitLive

Replied December 2017

Hi Mary Beth! We're so glad that you enjoyed your first experience with InitLive. Thank you for sharing your review. :)

August 2017

Yesenia from Town of Addison

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2017

InitLive has taken a load of extra work off my shoulders

Less tedious work. The features of being able to copy/paste staff, roles etc. Has taken a lot of steps out of my job.

Pros

Ease of use. Support was great help on getting me started, but I was able to self teach myself on a lot of things also just because it is so user-friendly.

Response from InitLive of InitLive

Replied August 2017

Hi Yesenia, you are such a pleasure to work with. We're definitely looking forward to the next Town of Addison event! Keep up the great work and thanks for sharing your review. :)

August 2017

Jess from Sugarlands Distilling Company/ MountainFest

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

August 2017

Avery has been fantastic to work with! I'm looking forward to using this program for our first fest!

I am able to manage my volunteers as they sign up, see where I need to find more volunteers to work, and I will be able to manage and communicate with them on site via mobile means instead of physically having to move people.

Pros

I like being able to break down the schedule by jobs and view all of the roles in a shift. I also like that I can set qualifications for roles.

Cons

I wish that the staff profile let them put in their job experience and strengths. It would help me place the best volunteers in each role that I am looking to fill. I also wish that people could request shift without requesting a specific role and actually scheduling themselves. It would be helpful for me, because someone could let me know what time they prefer or are available to work. It would be nice if they could pick a few shift times in order of preference.

Response from InitLive of InitLive

Replied August 2017

Hi Jess - thank you so much for sharing your experience. We will be releasing a new feature we're calling "Custom Forms" in the next few months that will help you manage the information you're looking for from staff profiles. It could even help address the shift selection. We're excited to tell you more and will definitely keep you posted regarding the development of this feature. Thanks again! :)

June 2017

John from Project Uplift USA

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2017

Our leadership and staff found InitLive to be a huge improvement over the software used last year.

Pros

The app was truly a time and energy saver for our team. Being able to quickly communicate with the teams using our phones allowed us to keep the staff informed of changes during the event allowing them to focus on important matters at hand.

Cons

The e-mail portion is weak. We need to be able to see e-mails sent, we need to be able to resend to those who did not open and we need to be able to send follow-up messages.

Response from InitLive of InitLive

Replied June 2017

Hi John, we're glad InitLive could save the team some time and energy and even more happy to hear that your event was a success! We love your suggestions for improving the email features and will be in touch with you to gather more input as we start to work on a more robust messaging center. Thanks again!

June 2017

Allison from Freedom Balloon Fest

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2017

Very helpful when you are organizing several hundred participants

Pros

I love the integrated app and how easily you can reach volunteers during the event. I like that the database is downloadable to excel so we can edit as we see fit. The process is simple from the users standpoint as a click and save model.

Cons

It is time consuming to schedule different hours, dates, etc with specific supervisors across different shifts. Also, the inability to see emails sent from the system or reply to emails within the system itself. It would also have been nice to signup from the app/use app prior to main event.

Response from InitLive of InitLive

Replied June 2017

Hi Allison, thanks so much for sharing your experience with us. Input like yours helps us ensure we're moving in the right direction! Your Customer Success Rep will keep you posted about those feature requests. :)

March 2017

Allyson from Japan Association of Translators

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2017

Great platform for managing volunteers

I can't say enough about this app. It really made scheduling volunteers for our conference much easier. There are a ton of videos on how to use it, and the customer support cannot be beat. They are truly proactive in meeting you needs. They will sit down and explain the system to you and help with anything you need. The app is great, but the customer service is world class.

Pros

Easy to use, great tool for managing large groups of people with instant communication.

Cons

The addition of some simple features (like the ability to toggle between volunteer profiles and displaying shift names on schedules) would make it a lot better. I also wish there were a drag and drop feature (like, drag the person you want into a slot on a time view schedule.)

Response from InitLive of InitLive

Replied March 2017

Hi Allyson, thanks for sharing you thoughts on InitLive. Those are great suggestions and we'll make sure the product team hears them as well!

January 2017

Maggie from CWU WindFest

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

January 2017

Customer Service

I looked into using InitLive for a college concert band festival that I run. A smaller event, we manage about 150 volunteers and host around 3,000 high school musicians. InitLive has a beautiful interface, is very easy to use, and offers a wonderful introductory experience. I love that there is an app that is designed with the user in mind - simplicity at the fore. The only deterring factors I experienced were in regards to being able to control certain features. The basics are set-up very well (volunteer sign-ups, scheduling, messaging, etc.), but there were minute details that I would have changed to better suit my festival's needs. As well, the price unfortunately was the end-all determining factor that obstructed our ability to use InitLive. Even after working personally with Avery to find a compromise price, we were still unable to justify the cost. Because the festival runs through a university, which also hosts seven other festivals, our goal was to find a great software that could be used for all festivals, providing a consistent volunteering experience for our students. The hope is that one day, the university will be able to afford a quality program like InitLive for all festivals and events. I highly recommend InitLive if you are looking for a beautifully designed interface with exceptional customer service.

Response from InitLive of InitLive

Replied January 2017

Hi Maggie, thank you for taking the time to share your experience. We're sad that you won't be moving forward for WindFest but are eager to keep you up to date as we continue developing new features. It's been a pleasure working with you and I hope we have the opportunity to do so again. -Avery

January 2017

Robb from WickFest

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

Managing our Event is SO MUCH EASIER NOW!

I don't even know where to start. Instead of writing a novel (because I could) I'll be brief and to-the-point. We've been running a large event with over 7,000 people and 150 volunteers for 7 years now. We've used other providers and no solution even comes close to comparing to InitLive. The interface, pre-event for setting-up is intuitive and easy to use and the app for event day is AMAZING. InitInitLive made it so easy for us to communicate with our volunteers and make changes and adjustments. I even had volunteers, not in the event industry, come and find me to tell me how much they liked it. Probably the most important point I want to mention is that their customer service is OUTSTANDING. They are very available and extremely responsive. Thank you InitLive for everything, we look forward to working with you year-after-year!

Pros

Overall functionality and amazing customer service.

Response from InitLive of InitLive

Replied January 2017

It was so great working with the WickFest team this year and we can't wait to see what the next event brings. Thanks for the review, Robb! :)

December 2016

Tim from Aylen Regatta

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

Returning Volunteer Manager

Every year I needed a new volunteer manager because it was a lot of work for not a lot of reward. I used InitLive for my event this year and we could easily sign up volunteers, send them schedule reminders, and then check in volunteers as they showed up. I knew exactly who was on site, where they should be, and what staffing gaps I had. I also was able to save this data for next year. For the first time in a while, my volunteer manager said this was easy and they want to help out again!

Pros

- on-site check-in
- group messaging based on job title and/or location

Cons

Building the schedule took some time but the client success team was there to help.

Response from InitLive of InitLive

Replied January 2017

Thanks for the Review, Tim. Great to have you work with us.

November 2016

Joshua from EyeCon

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

Very impressive!!

We are a celebrity convention company that has about 25 staff and 50 volunteers at each event. Keeping up with everyone was always quite the task and with the InItLive app at our last convention, we all could communicate and know exactly where we needed people and who was where with ease. We loved the broadcast feature and super excited for all the new features that have been added for our next event this week!

Response from InitLive of InitLive

Replied November 2016

Hi Joshua, thanks for the kind words! We're happy you and the rest of the EyeCon team had such a great experience and are excited for you to make use of all those new features. Best wishes for your upcoming event!

November 2016

Lely from Eyecon

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

Love this app and this Company

We run a convention company that has been in business for 10 years. We tried this app at our last show and it became a great help with our volunteers. Now with the updates this has gone to the next level. Our next show is in a week and our schedule is up and people picking shifts and getting excited. There are so many great things about this app. I can't wait till they add in the function of availability. That will elevate it more. Avery and her team has gone out of her way to help us and to show us how to utilize this app. At our last show she was always there to help us at anytime which took away a lot of the stress I had about using a new app. I know this show will be even better!

Pros

The volunteers being able to pick shifts, the ability to leave reviews on the volunteers that's hidden, and the different role levels that are based roles (shift supervisor, check in administrator)

Cons

I want to be able to put in their availability and it alert me if I schedule. But it sounds like it is a future possibility as the company grows

Response from InitLive of InitLive

Replied November 2016

Thanks for sharing your review, Lely. We love working with Eyecon and are excited for your convention next week. Availability is certainly something we want to add in a future release of InitLive, but we're glad to hear that the ability to let volunteers schedule themselves has worked just as well for you! As for the schedule, there is another improvement coming to this area in a week or two that will make things even more seamless for you! Best wishes for your upcoming event!

October 2016

Kellie from Toastmasters International

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2016

Customer Support Rocks!

I used InItLive for an event where we had over 200 volunteers and found that this system worked perfectly to keep our volunteers on task. The best part is that is calculated all of their hours "worked" so we could keep track of who could receive a discount on their registration for the event. Also, the customer service is awesome! They are always on standby to help and can answer all questions!

Response from InitLive of InitLive

Replied October 2016

Kellie, you are such a pleasure to work with! We're glad that we could help keep your volunteers on task. Looking forward to the next event!

October 2016

Michael from Festibière/Brewfest

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2016

The solution for all your volunteer coordination needs

We started using InitLive in January and immediately fell in love with it. From the online scheduler to the mobile app check-ins, all the features combined allow us to have manage our 100+ volunteers much better.

Pros

Mobile app, online scheduler, roles, saved profiles.

Cons

Missing volunteer approval.

Response from InitLive of InitLive

Replied October 2016

Hi Michael! We're glad you love using InitLive at your events. We've tracked your request for volunteer approval and will see what we can do in that area in the future! We're looking forward to the next Festibière event!

October 2016

Andrea from The Massachusetts Association for the Blind and Visually Impaired

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2016

InitLive ROCKS

We at the Massachusetts Association for the Blind and Visually Impaired really valued our experience with InitLive because it made organizing our volunteers seamless and that as anyone knows who works with volunteers is the ultimate endgame. We had multiple events over multiple days which is no easy feat and then to add in over 60 volunteers offering over 200 hours of support could have easily gone down the rabbit hole of scheduling disaster but I didn't receive ONE CALL asking for help or where to be. I also heard wonderful feedback from our dedicated volunteers from how seamless the app was to their favorite of knowing exactly where they needed to be and when. THANK YOU for making our lives easier so that we could make our events top notch!!

Pros

The ease of use and the collection of contact info afterwards which oftentimes can be forgotten or hard to read if written down.

Cons

Not sure yet, haven't experienced anything worth mentioning!

Response from InitLive of InitLive

Replied October 2016

No, Andrea - YOU rock! Thanks for sharing your experience. We loved working with The Massachusetts Association for the Blind and Visually Impaired and can't wait for your next event!

October 2016

Sarah from AZMOM

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2016

Great product!

I have had a wonderful experience working with the InitLive team so far (Alyssa, Tim and Avery). Avery has been extremely responsive and helpful throughout the set up process! We have a very large scale event coming up in December, and I'm looking forward to seeing the benefits of using InitLive for the first time!

Response from InitLive of InitLive

Replied October 2016

Hi Sarah, you and the team at AZMOM have been wonderful to work with. We love seeing the event coming together and can't wait for December! Keep up the awesome work.

October 2016

Lauren from Rose-Hulman Institute of Technology

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

October 2016

A Great First Experience

This was our first time using an app for any kind of volunteer management. We used it to help streamline communication with our volunteers for Homecoming. I found that it was advantageous to me as an admin in that it was quick and easy to contact individuals as needed. We got great feedback from our volunteers about how it was easy and convenient to reference their job descriptions. The shift reminders also came in handy. One thing that wasn't so important for us to have was the check-in and check-out features. On the day of the event, both the volunteers and the staff were just too busy to keep track of check-ins or outs. Our main concern was being able to quickly get a hold of someone if there was a major problem. If there had been any emergencies, we would have been able to do so. I believe we will use the app for future events.

Response from InitLive of InitLive

Replied October 2016

It was so great working with you, Lauren. We're glad you had a great first experience and look forward to working with you again!

October 2016

Mackenzie from Rose-Hulman Institute of Technology

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2016

Rose-Hulman Homecoming

I was less involved on the back end/set-up than Lauren was, but I thought the features were great and heard good feedback from the volunteers (that fully utilized it) The only thing was in the moment (of the event) it seemed like it wasn't as helpful. I think that is because I wear too many hats during the events....

Response from InitLive of InitLive

Replied October 2016

Hi Mackenzie, thanks for sharing your review. We're excited to hear from Lauren and to work with you both again!