Did you read the part about reducing customer service interactions from 380+ to 1? We've saved so much admin time that we got busy with other thing!

Jumbula has completely streamlined and revamped our daycamp registration process. We've gone from 2017, nearly 400 customer service interactions for our daycamps (almost a 1:1 ratio for registrations to interactions, each one anywhere from 15 minutes to over an hour)...to ONE for 2018, and that one mostly involved getting her started by clicking the right link. Super streamlined and intuitive, with a well-thought-out GUI that makes sense to busy parents.

Reporting needs some work; it would be nice if all reports lived in the same place. The administrative side of things isn't quite as intuitive as the customer-facing interface, but it's also not bad: reasonably speedy, pretty interface, etc. Responsive design would also be nice, or a mobile admin app for tablets / phones.

When I first contracted with this company, I was focus on a couple of particular solutions in a cost efficient way. As things progressed, we ended up solving a lot more at no additional cost. Just it was there. I have a second business and I had no doubt to jump once more and use the same system for that other business as well.

I appreciated the support during the training and setting up process, but the best has been the positive feedback we’ve received from parents regarding the easiness of the registration process. When parents tell you how smooth this system (Jumbula) was compared to others around, that praise seriously confirms you made the right choice.

A few more features could be added for mailing campaigns but I know the Jumbula team is already working on it.

My overall experience with Jumbula has been okay. Since, July, I stopped contacting customer service because they were non-responsive for customer service help (I think I asked for help two times before giving up this was not the case when I first started working with Jumbula). I managed and figured it out on my own afterwhile. My summer camp is almost over and I'm willing to give them another try next summer. Hopefully, the aforementioned items will be taken care of.

I love that this software is affordable and has the opportunity to be great. In the beginning, the customer service representative was very helpful in helping me setup the system. The software has some great functionality like the check-in/check-out tool and personal website page. The registration form once setup is easy to follow and use.

The functionality for managing volunteers is missing. I couldn't schedule or manage volunteers on this platform nor staff really. The interface with WIX doesn't work well, and activating payment via customer service. The Jumbula website page they provide is great but the registration information for families to register would not save by grade appearing out of sorts once published on the website. There was no fix for this.

It has been great having a website just for our classes and camps at a reasonable price!

Support is great! They are quick to respond, always helpful and open to suggestions. Shout out to [SENSITIVE CONTENT HIDDEN] - thank you for your consistent help and patience!! [SENSITIVE CONTENT HIDDEN] was very nice to work with during the consultation process, helping to make the set up easy!

The reports can be too much - too much info to slog through to get what I need and it has to be done for each season. I wish that when I created reports with exactly what I need on them, those report options would be available for other seasons.

- Ease of use - Innovative - Looks modern - Cohesive (especially for tracking payments, attendance, registration, and people or staff) - Customer support is top tier

This is relatively new software, it appears, however, it already does more than other leading software available. That makes me excited about how the software will continue to grow.

The support team has been great.

It's very customizable! It works really well with what we use it for and it looks like our organization!

Some things take a while to find to utilize. There are specific aspects I wish it had but nothing too dire.

The Jumbula platform gets better with each iteration and the IT folks are constantly working to improve the platform based on customer feedback. The Support Team at Jumbula is top-notch and one of the key selling points when adopting a new platform to manage this critical business process.

Jumbula class and camp registration platform is a game-changer for our business process. The ability to restrict a user's class registration based on the participant's age or grade is significant. We also like the way we can customize the registration process for our specific requirements and remove form fields not required which help streamline our client's registration process. Jumbula retains the participant's registration information and returning users can quickly add additional Programs without having to resubmit the requested form field information each time. Our clients are able to view all available classes and receive an automated confirmation upon registration.

The Jumbula customer-facing home site, where the user is presented with available class/camp options needs a significant UI overhaul. The use of HTML iframes to contain program data feel clunky and outdated and does not take advantage of current HTML/CSS web standards. However, once a program is selected the checkout process is smooth and intuitive.

Jumbula has been our go to fee collecting registration program for a few years now and we continue to expand on it. It is very flexible and has met nearly all our wants and needs supporting PreK-12th grade supplemental education programs.

Jumbula's enterprise features allows us to process registrations for all different sorts of programs while allowing each business unit the control they wanted. It's very easy to use for both administrators and the customers. Each subdomains can link to different bank accounts through a number of different payment gateways but despite being separate sites, jumbula customer logins and accounts persist across them all.

Notification emails can only come from one address per subdomain, requiring more subdomain sites to route relevant transaction communications.

Good flexibility, can be adapted to fit our purposes; support team is incredibly helpful and has created processes for me when needed

Can be confusing to families, not always clear how to proceed through registration process; some normal processes require work-arounds (applying a family credit); attendance and rosters do not have great function within the system, which means we have to use spreadsheets

Overall, our experience has been horrific. We have had numerous issues with getting the product to work for us and have spent countless hours emailing and trying to get help from their customer service. We have put in many help "tickets" that have never received any response. Most recently we have been trying to cancel and can not get anyone to return our calls or emails.

While there were a few things that we liked about Jumbula the bad definitely outweighed the good and made this product painful to use.

Customer Service, ease of use, lack of functionality, reporting, credit charges

Well functioning registration software for a reasonable price.

Jumbula has reduced the amount of time we spend on our after-school yoga program registration dramatically. It offers many useful features from roster creation to email campaigns, an app for instructors to access rosters and sign students in and out, financial reports, a program calendar, and much more. The registration process is easy for parents. Most of our families sign up repeatedly — once they create an account, they don't have to enter all their information again, saving them time as well. Jumbula's customer support is outstanding, responding quickly to any questions or concerns. We also appreciate that the developers are very receptive to customer feedback and continue to improve the software, adding new features on a regular basis.

Even though the software is designed well and relatively easy to figure out on your own, a few more tutorials would be helpful. We would also like to see a store feature, and we were told that it is in the works. There is a way to add products in the current version, but it is very limited and does not include any drop-down menus, or features like sales tax, shipping, etc.

The people running this company are amazing!

Fantastic customer service, genuinely helpful product!. Jumbula wants us to succeed as much as they want to deliver an outstanding product. They’ve succeeded on all fronts.

These wonderful tools offer lots of instruction and help along the initial set up process. Some of the language was seemingly advanced for a novice entrepreneur. So deciphering that Took a bit longer than I would’ve liked. However once I looked up some of the terms and got some clarity I was able to fly through the set up / user on boarding process. I will add that I stubbornly ignored the complementary setup assistance. A very kind customer service agent or technician l reached out to me to help me set up. But I just thought I could figure it out on my own LOL. So all of that service and help was free. I just kinda wanted to click around and figure things out on my own so that’s probably why I took me longer to set up.

Jumbula has provided an outstanding, customized solution for our registration and information management needs. They have been an invaluable, responsive partner throughout the design, development and deployment of our system. Their multi-layer software enables organizations of all sizes and with diverse needs to find exactly the right fit for their business. The Jumbula staff are undeniably responsive to and genuinely interested in our feedback and requests. We highly recommend them.

Flexibility to customize to meet our specific needs.

Not immediately user-intuitive, but the capabilities it provides require a small learning curve on the part of the user.

We transitioned to Jumbula this past June after two unsuccessful attempts at customizing our own software. We were looking for an out-of-the-box solution for our families to register for classes and Jumbula was it!

Jumbula is easy to use on both the front and back ends. Their customer support is personalized and quick to answer questions and make adjustments. Our families have responded very well to the system - it is extremely intuitive and easy to use. We have received very few calls with questions about how to enroll. It meets our program management and accounting needs and they have been very generous in creating several customized reports and functions for us! Also, you can't beat the price.

Donations are treated the same as any other product and therefore there is no automated tax deductible letter. This said, they are EXTREMELY responsive to customer needs so I wouldn't be surprised if this is included in a release down the road.

Jumbula has made the registration process for our programs so much easier!

Jumbula has made it possible for parents of middle and high schoolers to register their children for programs offered by the organization. Pluses include the ability to create registration forms specific to programs, share/print rosters with the information required by the instructors, send email confirmation letters to parents, and the option to market the programs through the site.

Like most programs, it takes time to get up to speed with how to manage/set-up programs on the site. The video tutorials are helpful and the "support" personnel at Jumbula are very responsive to questions.

Jumbula has transformed our registration process by making it easier to track participants and payments. I highly recommend it!

Jumbula is easy to use and inexpensive compared with other programs. It makes registration for our afterschool clubs a breeze. The staff has always been super helpful answering any questions that I have had.

There is a slight learning curve to using the software, but the online support and tutorials are super helpful!

I'm completely satisfied with Jumbula. I would recommend them without reservation.

We utilize the online registration system of our youth sports camps. With integrating payment and registration, it was just the niche we were hoping to find.

As a non-programmer/techie, the setup didn't come intuitively, we their support staff were able to aid us in configuring and it for our needs.