Did you read the part about reducing customer service interactions from 380+ to 1? We've saved so much admin time that we got busy with other thing!

Jumbula has completely streamlined and revamped our daycamp registration process. We've gone from 2017, nearly 400 customer service interactions for our daycamps (almost a 1:1 ratio for registrations to interactions, each one anywhere from 15 minutes to over an hour)...to ONE for 2018, and that one mostly involved getting her started by clicking the right link. Super streamlined and intuitive, with a well-thought-out GUI that makes sense to busy parents.

Reporting needs some work; it would be nice if all reports lived in the same place. The administrative side of things isn't quite as intuitive as the customer-facing interface, but it's also not bad: reasonably speedy, pretty interface, etc. Responsive design would also be nice, or a mobile admin app for tablets / phones.

It has been great having a website just for our classes and camps at a reasonable price!

Support is great! They are quick to respond, always helpful and open to suggestions. Shout out to [SENSITIVE CONTENT HIDDEN] - thank you for your consistent help and patience!! [SENSITIVE CONTENT HIDDEN] was very nice to work with during the consultation process, helping to make the set up easy!

The reports can be too much - too much info to slog through to get what I need and it has to be done for each season. I wish that when I created reports with exactly what I need on them, those report options would be available for other seasons.

My overall experience with Jumbula has been okay. Since, July, I stopped contacting customer service because they were non-responsive for customer service help (I think I asked for help two times before giving up this was not the case when I first started working with Jumbula). I managed and figured it out on my own afterwhile. My summer camp is almost over and I'm willing to give them another try next summer. Hopefully, the aforementioned items will be taken care of.

I love that this software is affordable and has the opportunity to be great. In the beginning, the customer service representative was very helpful in helping me setup the system. The software has some great functionality like the check-in/check-out tool and personal website page. The registration form once setup is easy to follow and use.

The functionality for managing volunteers is missing. I couldn't schedule or manage volunteers on this platform nor staff really. The interface with WIX doesn't work well, and activating payment via customer service. The Jumbula website page they provide is great but the registration information for families to register would not save by grade appearing out of sorts once published on the website. There was no fix for this.

- Ease of use - Innovative - Looks modern - Cohesive (especially for tracking payments, attendance, registration, and people or staff) - Customer support is top tier

This is relatively new software, it appears, however, it already does more than other leading software available. That makes me excited about how the software will continue to grow.

The support team has been great.

It's very customizable! It works really well with what we use it for and it looks like our organization!

Some things take a while to find to utilize. There are specific aspects I wish it had but nothing too dire.

The Jumbula platform gets better with each iteration and the IT folks are constantly working to improve the platform based on customer feedback. The Support Team at Jumbula is top-notch and one of the key selling points when adopting a new platform to manage this critical business process.

Jumbula class and camp registration platform is a game-changer for our business process. The ability to restrict a user's class registration based on the participant's age or grade is significant. We also like the way we can customize the registration process for our specific requirements and remove form fields not required which help streamline our client's registration process. Jumbula retains the participant's registration information and returning users can quickly add additional Programs without having to resubmit the requested form field information each time. Our clients are able to view all available classes and receive an automated confirmation upon registration.

The Jumbula customer-facing home site, where the user is presented with available class/camp options needs a significant UI overhaul. The use of HTML iframes to contain program data feel clunky and outdated and does not take advantage of current HTML/CSS web standards. However, once a program is selected the checkout process is smooth and intuitive.

Jumbula has been our go to fee collecting registration program for a few years now and we continue to expand on it. It is very flexible and has met nearly all our wants and needs supporting PreK-12th grade supplemental education programs.

Jumbula's enterprise features allows us to process registrations for all different sorts of programs while allowing each business unit the control they wanted. It's very easy to use for both administrators and the customers. Each subdomains can link to different bank accounts through a number of different payment gateways but despite being separate sites, jumbula customer logins and accounts persist across them all.

Notification emails can only come from one address per subdomain, requiring more subdomain sites to route relevant transaction communications.

Overall, our experience has been horrific. We have had numerous issues with getting the product to work for us and have spent countless hours emailing and trying to get help from their customer service. We have put in many help "tickets" that have never received any response. Most recently we have been trying to cancel and can not get anyone to return our calls or emails.

While there were a few things that we liked about Jumbula the bad definitely outweighed the good and made this product painful to use.

Customer Service, ease of use, lack of functionality, reporting, credit charges

It is affordable/user friendly/ and easy to integrate on my website.

Limited options at times. The forms could be better looking.

Email campaigns, user registration etc.

I would like to be able to run my own queries on user data. Exporting is clunky. It'd be great to have an api key and be able to fetch my own data for marketing and analytics. Api access in general would be great

The support from the Jumbula staff has been unmatched! There have been several things I've had to learn new, however my support team has been available every day I needed help. It has been a farly

We absolutely needed this in our business! We're a not for profit that previously used Google Forms for registration. Not only has this streamlined this process and saved me about 20 hours a week, but has made it less frustrating for us and added many, many features that we didn't have previously. Plus, the subscription fees have

There is quite a learning curve to this software. We have a transition and I now have to train the new staff. There are a few bugs in the software as well- however as I bring them up to tech support, they are addressed.

I did like that campers are able to pay their bill in instalments.

After spending at least 20 hours setting up this platform for our camp, having Jumbula link up Stripe and pay pal in advance, what a disaster! When we went live, something on Jumbala's end was not set up properly with Stripe. Customers tried to register and got an error message. 17 hours after requesting support, Jumbala contacted me only once informing me that Stripe was not connected properly. I immediately tried to fix the issue on my end. Still no response from support, still have customers contacting me that they can not register. I am going back to ticket Tailor.

Great features for families, convenient to use if you are a customer for the same company for an extended period of time

integration with outside site is not without bugs.

Our program starting using Jumbula in 2017 and it has improved, enhanced, and made our registration process extremely efficient at a price that is unbeatable. Jumbula replaced our Excel spreadsheet and made our registration for approximately 200 students from pre-kindergarten to 8th grade much more user-friendly for our program and parents. The reporting enables administrators to extract information that is needed. Jumbula is a great product for the price and we could not be happier.

East of Use Pricing Availability Secure Reporting

Specific customizations are not as robust as you'd like

Customer service is great. I have been in contact them on a regular basis and they have even done customized updates for suggestions that I have had over the last couple of months. We have a rather big operation and they are always open to improvements or suggestions. Very quick in responding usually as well.

Unfortunately before we could see the full effect of the software, COVID-19 happened and we had to cancel our programming. I think the software is very easy to setup and use on both the back office and customer side of things. It is very simple to use and does not require any kind of software background to use.

We have been setting up a lot of programs with 10 weeks or more and unfortunately it does take rather long to save when you change or update information.

Customer service takes long and usually assistance will come in the middle of the night not during the day when it is critical. They will email you 2-3 days later or will not follow up.

-Registration can be simple and easy at times if the system has no glitches -Reports-Rosters

-Too many glitches -Will not make changes in your enrollment forms-Withdraws will not go through even if requested -Does not update correctly with forms and prorates

This software met our needs for registration and waitlist management as a small school. It is the best value cost wise that we could find as well! What has really affirmed this decision as been their customer support. They are fast, friendly, and accommodating- with quick replies and a willingness to make back end adjustments to meet our needs! The free live demo was extremely helpful as well!

There are some features/ways that it is set up that are difficult for us to customize to our unique program. It would probably be like that with most software programs of this kind though. Again, the live demo and emailing customer support have both really helped when trying to troubleshoot this!

Fantastic customer service! Love the app as well and love how our instructors can access all their registrations, etc. simply and easily.

The team at Jumbula have thought of everything! Every time I think something can't be done, I discover that Jumbula has already anticipated it and incorporated it into the program. It's obvious they've done their research and learned from actual people who rely on the program. This is the first program I've used for registration purposes that is simple, intuitive and user-friendly. So happy I stumbled upon it when searching for a new platform to use for this exact purpose. Can't recommend highly enough.

I needed a bit of hand holding to get started and I still wish there was an option to sell licensed merchandise on the site.

Our ecommerce solution meets our needs, both from a user interface and backend management perspective.

Integration was a bit more challenging than anticipated. However, the Jumbula team worked diligently to resolve the roadblocks and ultimately implementation was a success!

I chose Jumbula from a field of products To run my afterschool program. I liked the way the system will automatically bill my customers on a pre-set schedule. Really helped take my business to the next level.

Automated payments Tracking of payments Family information database

Ease of setup Changes can be difficult Would like more customization options

I tested over 20 classroom management cloud-based platforms. I started cancelling my trial one platform at a time and Jumbula was the one that persevered. Not only did it satisfy all my business requirements, but it also opened up my eyes to new possibilities (campaigns, retention, and CRM). Can't recommend it enough.

- Great platform - Easy to use - Very comprehensive - includes every possible feature! - Support team is so accommodating and helpful. They answer all my queries and concerns in a very efficient and timely manner.

I can't think of anything! It's a solid platform and I'm glad I found it.

I manage enrollment for multiple programs offered at a non-profit arts center and Jumbula makes it very easy to run.

Jumbula is very easy to use, as I don't consider myself a tech person. The customer service is fantastic if I ever need anything.

The functionality can be a bit tricky at times with certain things I'm trying to change within a program, but as stated before, if I have an issue I just email support and am promptly emailed back with a correction.

very satisfied; fairly easy to use

modern look for client user and admin dashboard tools

hard to find where to make adjustments to small details on forms and registrations. they are nested in menu icons

As a teacher/tutor, the ability to set up my schedule is important. Jumbula has made my job easier.

The speed of the software has been wonderful! I also appreciate the ease of setting up my classrooms.

Compared to what I use before, Jumbula is wonderful! Thus far, my experience has only been of a positive nature.

Jumbula is very helpful in managing the camps & classes. It gives us all options we need to create and sell our camps & classes. It is really easy to use, I managed to use the system without watching any video or reading any documents. The dashboard is intuitive and you can easily find what you are looking for. We have been using Jumbula for more than 2 years. The thing which I really like abut Jumbula is the facility that you can make you own website, without any extra cost. It is really helpful for us as we did not have the website before. Finally, I should say that their customer support is fantastic!