MyRec.com vs ProClass
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.4 / 5
3.7 / 5
Value for Money
4.6 / 5
4.3 / 5
Customer Support
4.9 / 5
4.6 / 5
Functionality
4.3 / 5
4.1 / 5
Last Review Written
August 27, 2024
January 19, 2024
Pros/Cons
Pros
- It has been stable, and the customer service is excellent and friendly from the MyRec staff.
- From start to finish line the service was outstanding. I felt like MyRec listened to our needs on what we wanted, and they delivered.
- I love the public side of the system- I think it is very user friendly. We especially like the access to instructors to go electronic and not have to use paper for everything anymore.
Cons
- A complaint we have from our constituents is that they are unable to re-set their password when they click the re-set password button.
- Users always have trouble recovering their password. We get complaints that the website is "too confusing" and not user friendly.
- I do not defend this company to the public at all. I constantly get negative feedback from the public and I have to turn into the IT person to fix it.
Pros
- ProClass has been a huge asset for us. Overall it is a great system, and the support is really outstanding, so we can always count on having answers to our questions.
- The technical support from ProClass is outstanding. The trainers are also very polite and supportive -- best technical support I've received in years.
- It has been a great asset to help us manage the array of classes that we offer, and has an array of customization opportunities and features that we didn’t have previously.
Cons
- Another difficulty that we had to discover for ourselves had to do with different accounts using the same email address - "Forgot password" does not work properly.
- It's hard to tell if communication between Support and Development is lacking but some of our requests seem to get lost or mistranslated at times.
- Far too many of our students complain about not knowing their password and we can no longer provide that to them.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
