MyRec.com vs RecDesk
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.4 / 5
4.6 / 5
Value for Money
4.6 / 5
4.7 / 5
Customer Support
4.9 / 5
4.8 / 5
Functionality
4.3 / 5
4.3 / 5
Last Review Written
August 27, 2024
August 21, 2024
Pros/Cons
Pros
- It has been stable, and the customer service is excellent and friendly from the MyRec staff.
- From start to finish line the service was outstanding. I felt like MyRec listened to our needs on what we wanted, and they delivered.
- I love the public side of the system- I think it is very user friendly. We especially like the access to instructors to go electronic and not have to use paper for everything anymore.
Cons
- A complaint we have from our constituents is that they are unable to re-set their password when they click the re-set password button.
- Users always have trouble recovering their password. We get complaints that the website is "too confusing" and not user friendly.
- I do not defend this company to the public at all. I constantly get negative feedback from the public and I have to turn into the IT person to fix it.
Pros
- There was seamless integration, and extremely knowledgeable, friendly, and responsive help staff from the beginning of the process to present.
- It has been EXCELLENT from the sales people to the trainers to the customer support it has been fabulous. I have nothing but good things to say about the team there at RecDesk.
- We have a wonderful go-to person. There are helpful tips and FAQs but we have a person to help us out.
Cons
- One other thing I find a disadvantage is that too many capabilities are lumped together under the user roles.
- We have to watch this very carefully so people are charged the correct rate.
- I cannot add/update certain portions of our RecDesk website, such as pictures or drop down menus.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
