MyRec.com vs SmartRec
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.4 / 5
4.1 / 5
Value for Money
4.6 / 5
4.1 / 5
Customer Support
4.9 / 5
4.6 / 5
Functionality
4.3 / 5
3.9 / 5
Last Review Written
August 27, 2024
September 18, 2024
Pros/Cons
Pros
- MyRec is a good product that is meeting our department needs. I stand by their strong staff and customer service and notice their willingness to find solutions to our programming needs.
- Great value and ease of use. The fact that there was no extra costs for set-up and implementation was amazing.
- It has been stable, and the customer service is excellent and friendly from the MyRec staff.
Cons
- A complaint we have from our constituents is that they are unable to re-set their password when they click the re-set password button.
- Users always have trouble recovering their password. We get complaints that the website is "too confusing" and not user friendly.
- I do not defend this company to the public at all. I constantly get negative feedback from the public and I have to turn into the IT person to fix it.
Pros
- The greatest advantage of SmartRec is the customer service staff's availability and willingness to assist with any issues or queries.
- I like the ability to integrate the store via iFrame, as well as their customer service. Their help staff are all great.
- Amilia is a great platform with tons of features. There was a learning curve when adopting the platform, however the on-boarding and support team were super pleasant to work with (and still are).
Cons
- They are ugly and formatted poorly for print. CardPointe (card connect) is the only card processing service available.
- It is very difficult to think about a problem that was not quickly solved.
- One of the main problems is that the information in the canned reports is not uniform across the reports themselves. So, trying to compare information across reports is very challenging.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
