The Best Trade Show System We've Used!

The technology is great. But the team is even better. Whether it is the development team, management team or on-site team, we receive a high level of customer service. Responses are almost immediate and if they cannot provide an immediate solution, they are very clear in what we should expect. I feel like we are a priority.

Pros

I am most impressed with the attention Perenso gives to our specific needs. They never answer our requests with "we can't do that". They figure it out and deliver solutions. The software is intuitive and flexible. Our industry is complicated and we need are required to provide solutions to significantly different customers.

Cons

Their greatest gap was that they did not offer a mobile application that the customer could access while attending our event. That is being rectified. We just tested the new mobile app at our most recent event. There is some room for growth but it was a great first step.

Great Customer Support

The Perenso team works with multiple groups within our organization, which has helped us to understand how to better support our internal teams and what their needs are.

Pros

The virtual show layout is easy for both our suppliers and customers to navigate. The support Perenso provides both our team and our suppliers/customers is top tier. They're quick to respond, are incredibly knowledgeable about the platform and provide informative trainings. The Perenso team also provides video tutorials which provide detailed instruction on how to navigate the platform, run reports, add users etc.

Cons

Our team has no complaints, the Perenso team is flexible with our business needs.

Hybrid Platform Is Excellent

Pros

The Perenso software is very easy to use, we have utilized it for three years now and it gets easier to use every year. We have only used one year for a hybrid show, and we were very impressed with the in-person ordering, check-in, and registration - everything went very smooth. Easy to navigate on the host side, and our vendor community loves it - says this platform is the best in our business.

Cons

For our hybrid trade shows, we still have many customers frustrated with the online ordering, it could be a little more user friendly when it comes to order entry. Easier to add product to the cart. Using the host portal, it would be nice to receive all requested changes, information, data quicker and not have to wait for it to be process/extracted from Australia.

Jt review

Pros

The most impactful features for me is the ease of use, from pulling reports and adding users to the platform. The Perenso software is extremely user friendly and we are able customize to suit our event needs.

Cons

I don't have any cons about this software! It's a great resource for both small and large events.

Excellent Product and Top-Notch Support

Perenso Trade Show software was exactly what we needed to get through virtual events over the last couple of years. They're hybrid event options allowed us to offer our trade shows to customers in-person and virtually as everything returned to normal. The customer service provided has been excellent for all of our events.

Pros

The Perenso Trade Show software was easy to implement and use for our internal staff, but also for our vendor community. Very little customization was required, due to all of the features already included. We're very happy with the product and would recommend it for anyone looking for an intuitive product with excellent ease of use.

Cons

Any roadblocks we ran into with the software during our initial trade show were addressed, and customization was implemented to assist. We're able to accomplish all of our needs with the Perenso Trade Show software.

Easy to use products, great customer service!

While there are always setbacks to every show, our shows get better each year. The customer service is always available and the system is continuously becoming easier to use.

Pros

Perenso's software is easily customizable to our current needs and software. The order taking and management programs are user-friendly for both our retailers and vendor partners, all while giving us confidence that our data is correct.

Cons

There are aspects of the system that get "hard coded" from other users that we may have not preferred or requested, it would be nice to add a little more customization to our show in terms of visibility and messaging.

The Best in the Business

Because of the Perenso system, our customers are able to attend our show and focus on building relationships, placing orders, and discovering new products with the technology working seamlessly in the background. Also, I can't say enough about the quality of the people at Perenso that support the software and work with us on site during our show. Again, they are the best in the business.

Pros

We've been using Perenso Trade Show to manage our annual show for many years. The software is versatile, feature rich, and very flexible. We routinely get positive comments from our salesmen, our customers (attendees), and our exhibitors. Maybe the best feature is that it simply works well without attracting too much attention.

Cons

As long-time users of the software, we've been able to tailor our systems to exchange data more efficiently with Perenso. We are also excited to use the new mobile app at our next show in 2023.

Simple

Each show has been successful each time. Having shows virtually is the new norm and everyone is onboard with idea, although hesitant at first but worth it in the end. The results have been amazing.

Pros

This software is simple and seamless. Perenso makes it easy from start to finish if you're an experienced user or first time user to the program.

Cons

Our least would be, not being able to meet directly with our customers through the program on video/camera.

CT Review

Great team to work with!!! Very helpful assisting with vendor and customer questions. They are the brains!

Pros

the reporting features are great to look at, especially the overall attendance counts and their categories

Cons

Not a Perenso issue, but some users do not receive their log info because it goes to spam, but that is not a platform issue!