All Playbook Reviews
1-25 of 31 Reviews
Sort by
Sam
Company size: 2-10 employees
Industry: Sports
Time used: Less than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
July 2019
Great For Youth Sports
Overall very happy
Pros
Playbook software helps us run and market our youth subscriptions, classes, aau teams, camps, and special events. Its a very simple system to learn to use and it has a lot of great features.
Cons
All of the free marketing tools that are included are a great value
Reasons for choosing Playbook
Playbook seemed to have better service and like they cared more about us as a client. They also had better pricing.
Andie
Company size: 1 employee
Industry: Health, Wellness and Fitness
Time used: Less than 12 months
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
July 2019
Great for Managing Schedule and Booking Classes
The software was not too bad to set up. They have a very good support team and they're very responsive to any minor issues I've had. Pretty happy w them.
Pros
Easy to post classes , events, and memberships.
Cons
I really have had no significant issues with the software.
Reasons for choosing Playbook
Playbook was referred by a friend and they built my website at a very low cost.
Elliot
Company size: 11-50 employees
Industry: Recreational Facilities and Services
Time used: Less than 6 months
Review Source: Capterra
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
October 2022
Do not use
I had a terrible experience with this company and am in the process of evaluating legal action.After we decided to use this product and paid for it, as we got deeper into the details it was determined that this would not be a good fit. They sold us on capabilities that turned out not to be available.We paid upfront as they really sold us on their product, and when we realized that it could not meet our needs we decided not to move forward.It is certainly our fault that we were sold on it and paid upfront, but clearly the management - from the [SENSITIVE CONTENT] all the way to the [SENSITIVE CONTENT] and [SENSITIVE CONTENT] in sales, sold us a lie.They give a very good appearance of being a customer oriented company but clearly they are not. Do not be fooled, stay away from this company.
Pros
We selected this company prior to deciding it was not a good fit.
Cons
We selected this company prior to deciding it was not a good fit.Please see the overall experience section.
Garry
Company size: 51-200 employees
Industry: Sports
Time used: Less than 12 months
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
August 2019
Call playbook Review
Great
Pros
Loved the status and registration plus the colir
Cons
How fast it move and plus the style of site
Reasons for choosing Playbook
Stats
Chris
Company size: 2-10 employees
Industry: Sports
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
July 2019
Lots of Great Youth Sports Features and Simple to Use
They're a great company. They always answer the phone and they're very nice people.
Pros
It has a lot of great features that help us generate more leads while growing our email database faster. it's very easy to use.
Cons
It has a lot of capabilities that are beyond what we need.
Reasons for choosing Playbook
Dont know
Miguel
Company size: 201-500 employees
Industry: Sports
Time used: Less than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
September 2019
Great Software
My experience has been a good one the stats feature is incredible!
Pros
Best software out there I researched a lot and talk to a lot of other organizations and this one is simply the best
Cons
I was only worried about switching to a different software but their customer service made everything easy.
Reasons for choosing Playbook
The stats feature is unlike no others and amazing to use
Reasons for switching to Playbook
Stats was a big factor playbook is next level
Melissa
Company size: 11-50 employees
Industry: Sports
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
August 2019
New User!!
It has been great!
Pros
First and foremost the customer service has been great. I just set my demo appointment for Monday. Because of the customer service I am more intrigued to get familiar with the software. The CS rep mentioned working with the current site I have and fixing as many problems playbook can assist with. One of my biggest problems is having a user friendly online registration process.
Cons
I do not have any cons at the moment. I wish that I would have known about the software sooner.
Reasons for choosing Playbook
Customer Service
Rohan
Company size: 2-10 employees
Industry: Sports
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
August 2019
A great tool to run sports leagues, tournaments, teams, camps
They're a great company. Everything has always been very smooth and professional. Their support is really great.
Pros
It is very robust. The memberships and the master calendar tool are particularly great. The software covers everything we need for s wide variety of programs
Cons
We still use mailchimp. Their email marketing is good for communicating w customers and sending blasts but their email designs and advanced email marketing tools are not as good as mailchimps
Dicky
Company size: 11-50 employees
Industry: Sports
Time used: Less than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
July 2019
Easy to setup and use for our basketball league
Pros
Super easy to use, lots of features that help us manage our basketball league. Our players love all of the stats features that Playbook offers.
Cons
Never had any issues with Playbook. They offer features I didn't even think we needed.
Dom
Company size: 11-50 employees
Industry: Sports
Time used: Less than 12 months
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
October 2019
Playbook Software Review
Pretty good so far, we have not had any major issue and like that Playbook offers everything we need
Pros
Its great for our basketball leagues, online registrations, payment reminders, easy reporting are just a few of the feature we use everyday.
Cons
We have not had any major issues with their software
Mike
Company size: 2-10 employees
Industry: Sports
Time used: Less than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
July 2019
Very Good Product
Really like everything about this company. Experience has been solid.
Pros
The Playbook team set everything up for me and catered to our needs. The system is simple to use and it has lots of great features.
Cons
It would be great if it could handle more advanced crm tasks
Reasons for choosing Playbook
They were referred to me by a friend using their product. He convinced me of the need for a tech solution for our org and he was right.
Sanjay
Company size: 11-50 employees
Industry: Recreational Facilities and Services
Time used: Less than 6 months
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
March 2022
Outstanding product and service
Pros
Playbook has been great to work with. The registration and league management software is intuitive and well-designed. The people are the best. Clear and efficient training and incredibly friendly, rapid and high-quality user-support. They’ve followed through on everything that was promised during sales and are making my life as leage president so much easier.
Cons
No complaints at all. Outstanding product
Adiana
Company size: 51-200 employees
Industry: Education Management
Time used: Less than 6 months
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
January 2020
Best website Ever for Tickets
Playbook [SENSITIVE CONTENT HIDDEN] and his staff was amazing love the communication!! They even called on the weekend to check up and see if I had any questions!
Pros
The software is easy to use, The letters are easy to see and the words are written very simple. My parents, teachers, and friends also enjoined the software!
Cons
Nothing everything was great, I didn't see anything wrong,
Robert
Company size: 201-500 employees
Industry: Entertainment
Time used: Less than 6 months
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
August 2019
Playbook was so easy to work with and get started
Super easy to use, a pleasure dealing with the staff. Overall great experience. Would recommend to any coach or school looking to boost their
Pros
The Playbook staff made it so easy to set uptown website
Cons
Their were almost too many features that our website did not need. However could be helpful for larger programs
Nina
Company size: 2-10 employees
Industry: Transportation/Trucking/Railroad
Time used: Less than 2 years
Review Source: Capterra
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
August 2019
Transport user
Pros
Usefulness if the product. Helped me function quicker.
Cons
Load times too a little bit of time. Don't have patience.
Ernie
Company size: 2-10 employees
Industry: Sports
Time used: Less than 6 months
Review Source: Capterra
EASE OF USE