ProClass

RATING:

4.4

(35)

About ProClass

ProClass is a cloud-based registration solution that helps in online registration, membership management and payment collection. It is suitable for designing learning programs and training business associations within nonprofits and charity foundations. It features class management, attendance tracking, event management, registration and batch payment processing. ProClass allows institutes to list class schedules online for students to register for available classes and training programs. Students can update personal contact information through the student portal. It also helps students to make online payments for the subscribed courses, purchase and renew memberships and view historical registrations for their account. ProClass's class management feature offe...

ProClass Pricing

Annual subscription with pricing based on individual quote – contact ProClass for more details.

Free trial: 

Not Available

Free version: 

Not Available

ProClass Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for ProClass

1 - 5 of 35 Reviews

Carmela

Education Management, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

ProClass is a Great Tool for Education Administration

I was thrown into ProClass last year when our lead administrator resigned. While I had a very good technical guide to follow, when I called or emailed ProClass, I got hands-on support. The technical support from ProClass is outstanding. The trainers are also very polite and supportive -- best technical support I've received in years!

PROS

Once I was trained, I found ProClass easy to use. It has a ton of features, and we probably only use about 50% of what it can do.

CONS

Sometimes, it can take too long to call up a class. It might be do to having too many widgets that we don't use, so I'm going to remove some and see if it helps.

Reason for choosing ProClass

We had focus groups, the lead administrator went over the pros and cons of each and the determination was made that ProClass had the best features for us, and the best support for implementation and ongoing support.

Vendor Response

Hi Carmela, Thank you for your kind feedback. With regard to your comments on the time to pull up a class page - we are releasing a update jutt this week that will improve this by upt o 50% and bring load times to under 2 seconds in most cases. Please set us know if you are still experiencing issues so that we can get them addressed for you right away.

Replied January 2024

Deborah

Education Management, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2021

ProClass Saved Us Volunteer Time

The training and support from ProClass were/are excellent. They were patient in helping us to understand how to set up the software for our needs. We appreciate the updates and new features. Everyone here is so pleased that we made the switch.

PROS

Flexibility: The ability to configure this software to meet our needs, to change the terms used and the thoughtful design has been very helpful to us. Attendance: the front-end attendance function has saved us countless volunteer hours with our instructor teams. Query ability: we can pull from the database to answer so many user/management questions.

CONS

The back end is a bit intimidating to learn how to use, although the new version promises an easier user interface. We had big efforts getting our users trained, but now our users really enjoy ProClass.

Reason for choosing ProClass

ProClass had all the features we needed, especially the Attendance function.

Reasons for switching to ProClass

We needed online, real-time updates of data and more flexible security.

Vendor Response

Thank you for the kind review. We appreciate your feedback and will continue to work to improve ProClass going forward.

Replied April 2021

Anonymous

Used daily for less than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

CUSTOMER SUPPORT

4

FUNCTIONALITY

1

Reviewed March 2018

Marketing savvy folks should not use Proclass

PROS

Proclass is great if you only have a simple structure such as an art studio only offering art classes. The customer service rep we have is AMAZING....he's been doing his absolute best to try to find work arounds and patches, but as a growing business, this hasn't been a great experience. Though he's really the one we keep going back to. The other reps have tried to be helpful, but none of them have found workarounds or solutions for us and the challenges we face with Proclass were ones that could significantly impact our business.

CONS

Proclass is great if you only have a simple structure such as an art studio only offering art classes. However, if you run a series of classes AND are marketing savvy with different offers or complex structure for camps, this is definitely not a system for you. The functionality simply isn't there. The API is a joke. It is not a fully developed API so expect to do some heavy coding.

Vendor Response

While an anonymous review is difficult to respond to as we do not know the circumstances around these comments, we do appreciate the feedback and are pleased that our customer support is rated so highly. To classify ProClass as a marketing application is inaccurate and misleading. ProClass is not marketed as, nor meant to be a marketing platform such as Mail Chimp or other direct marketing applications and we explain this to every prospect prior to any sale. We do provide the following features and more to assist with your marketing efforts. *Unlimited bulk email with customizable templates. *Unlimited SMS messaging to contacts where mobile provider information is collected *Comprehensive search features and data mining to allow for targeting of specific demographic groups or class participants *Easy export of data for use with other tools *Unlimited and fully searchable user defined fields and customizable data collection forms to allow for extension of the application to include information that is critical to your organization. *Industry leading relationship tracking across multiple accounts and families. *Customizable online registration class listings. *Social media integration *Online registration and customer portal site language translation *Read only REST API These features are successfully in use by hundreds of organizations in diverse industries including summer camps, after school programs, arts organizations, lifelong learning and continuing education, and others with varied and complex scheduling and program structures. Our API is being successfully used by many clients and allows read only access to a vast selection of data. Customers have successfully used the API to integrate ProClass to their websites as well in house real time video schedule displays and as with other various applications. It is a developer tool and should be used only by qualified developers who are familiar with XML, Json, and Odata standards.

Replied August 2018

Leslie

Non-Profit Organization Management, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2023

Simple Design

It is a reliable system with great customer service. We get everything we need for our program to grow.

PROS

I like the ability to copy previous class courses. This saves us time in having to complete all the details each time, such as description etc. , we can still make changes but we don't have to complete all the details.

CONS

The learning curve in the very beginning. It's a lot of details initially and there are fields available that you will never use. Also the reports contain fields that are never used which is confusing.

Vendor Response

Hi Leslie, Thank you for the feedback. ProClass does have many features and not every customer will utilize all of them. We do have some new features to help you customize specific pages to remove features that you may not be using. Please contact your support specialist and they can assist you with this.

Replied December 2023

Daniela

Primary/Secondary Education, 1 employee

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2018

ProClass has tripled my productivity!

I am very happy with my decision to use ProClass. I recommend it to anyone that has multiple classes, whether large or small. If I could suggest anything for improvements I would ask for a more simplified, step by step How-To section to address common things like refunds, class lists etc. I tend to see things visually and perhaps using visual markers or icons instead of words would make the self-help section more user friendly for non-techies like me!

PROS

As a sole proprietor, I do it all, from lesson plans and teaching to marketing and running the not-so-fun parts of the business. I was spending 6 hours of my day just doing data entry and administration while having to keep my office open long hours just to allow parents to come in and register. I thought ProClass was for much larger businesses than my small art program. As my business grew however, I was overwhelmed by the paperwork and I knew I had to hire someone. Instead, I decided to try ProClass for a year. ProClass allows my clients to register for classes day or night, at their convenience allowing me to reduce the time my office has to be open to the public giving me more time with my family. It allows clients to input their own information, reducing errors and my data entry time. In fact, it saved me from having to hire someone just for the data entry! It has organized my recordkeeping, making tax time so much easier. I can now concentrate on my students and my teaching. It allows parents to have clear recordkeeping which they can access themselves. It tracks my communications with parents for easy reference. Well that first year came and went and I am still with ProClass! I am not a techy person and there was a learning curve which I found a challenge as I juggled everything on my plate however, ProClass provided very patient and thorough training, that suited my schedule. The more I use it, the more it feels natural. I am still discovering features and as I can I add them to my knowledge base. I truly appreciate their kind and encouraging customer service team that help me with any questions I have. I look back and wonder how in the world I managed my classes before ProClass!

CONS

I had to really think about this to come up with a con to ProClass. I guess for me, it would be some of the technical terminology that I am not familiar with. It does require a time commitment to get to know the program and set it up just right for your business. Again, this isn't really a con for ProClass, more my own limitations of time, knowledge and experience.