All Race Entry Reviews
1-25 of 151 Reviews
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Jakob
Sports, 11 - 50 employees
Used less than 12 months
OVERALL RATING:
4
Reviewed May 2022
Rock Solid Product with Stellar Customer Support
Michael
Verified reviewer
Real Estate, 2-10 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Tooele Kiwanis Club 5K RAce
They keep updating and improving the system each year. I have had no problems and have had great support from the owner and staff.
PROSIt is rather easy to get around and make changes. User friendly.
CONSI have not found anything I don't like. I have been happy with the service.
Vendor Response
Michael- Thanks for the kind review!
Replied September 2018
Jon
Non-Profit Organization Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
[SENSITIVE CONTENT HIDDEN] is the absolute best
I have no complaints, very happy with race entry.
PROSThe purpose of this review is not so much about the software, but it is mostly to give high praise to [SENSITIVE CONTENT HIDDEN] and his work ethic. I have done a lot of charity races/golf tournaments in my 20 year career, [SENSITIVE CONTENT HIDDEN] by far has been the best in the business! He is knowledgeable, friendly, supportive and he truly cares if my event is a success.
CONSI have no complaints about the software. Over the years, I have made suggestions to [SENSITIVE CONTENT HIDDEN] and I know he has gone to the developers and implemented some of these changes.
Vendor Response
Thanks for your words about your rep and the software. We will be sure to pass along your feedback.
Replied February 2021
Christian
Non-Profit Organization Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Race entry review from large race
the data analytics options were easy to use and had great tools
CONSThe learning curve can be steep at first
Vendor Response
Thanks for the review. If there are any features you are finding difficult to learn we would be happy to hop on a quick tutorial demo, or answer any questions we can for you.
Replied February 2023
Jonathan
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2018
Software has been exceptionally easy to implement, administer, and user friendly on the front end.
Our account manager, has been phenomenal in responding to our questions and assisting with any needs that we have with the software. His hospitality and willingness to assist at any time has elevated our experience with Race Entry. The platform is very user friendly on the front end for our participants and we have received very positive feedback in regards to Race Entry in comparison to the previous platform we used. The registration pricing is competitive and the donation fees are good. The software allows us to sale merchandise during the sign-up process which helped increase our overall merchandise sales for the year by 130%
CONSChanges that can be made to the front end are quite basic; however, they fulfill every need we have and can still be influenced enough to present aesthetically to the customer. We saw our online donations go down when we began to use Race Entry due to a button that allows a participant to move through the donation page quickly without having to scroll through the page.
Vendor Response
Jonathan thank you for your review. We use to not have the button at the top of the charitable donation page, but we had races complain that they wanted a quicker way for people to register that did not want to donate. Due to your feedback we have now made it so that you have a setting that you can pick if you want a continue button at the top or not. You can force people to scroll to the bottom as you desired now. Contact Jared and he can give you a quick demo of this.
Replied September 2018
Anonymous
11-50 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed February 2020
Race Entry: First Place for Race Registration
I've used Race Entry for several events now, and have yet to find a better alternative. Highly recommended, if you can find some in-depth tutorials, or someone else who has used it before. Still, their customer service is on point, so any questions you have will be answered one way or another.
PROSRace Entry allows you to create a racing event and manage the details, including the trail(s), participants, merchandise, and funding. You can also search the results of the race (and others you may be interested in), as can the participants. There is a free demo, and the map creation is free as well. There are also little features that you wouldn't think of immediately, such as the ability to customize the colors on your registration. There's a lot to work with.
CONSThe tutorials could be a bit more intuitive, and there aren't many online that I could find. The tutorials given are simple and easy, but they don't go too in-depth, and you'll have to figure out a lot of the software yourself unless you want to contact customer support (which, thankfully, is really good).
Vendor Response
Thanks for the great review. We will look to expand our tutorials. Glad to hear your customer service was solid.
Replied February 2020
Anonymous
1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Best customer service
The marketing tools are impressive - the referral system and the fundraising options really help attract participants. Most importantly, the customer service is five star. I think I am a mess to deal with, but Customer service agent is persistent and patient. he is quick to respond and resolve. You can't get that kind of personal attention from other sites.
PROSThis is by far the most attractive system out there. The registration site is bright and attractive as well as being user friendly. The reports are easy to pull us, the options for marketing and fundraising are the best I have seen on the market.
CONSCan't think of any. I have not found anything I don't like. I am not kidding.
Vendor Response
Thanks for the terrific review.
Replied September 2018
Shawn
Verified reviewer
Non-Profit Organization Management, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed September 2018
Race Entry
The customer service is the best. It’s also easy to duplicate our events.
CONS- not user friendly - needs a face lift that is more 2018 - features to add multiple admins so you don’t have to add in every event. - make the registration options more flashy
Vendor Response
Shawn- Thank you for the feedback. I don't know if you have put all your events into a company yet, but if you create a company in the software you can add a new user to every single race all at the same time. I would love to know what some of your specific thoughts about the design are. If you have a free moment please pass some of this feedback along to your rep, or to the support team at: support@raceentry.com Thanks for your business!
Replied September 2018
Anonymous
2-10 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Small Organization Fundraiser Use
Love it! Would 100% use it again.
PROSIt was super helpful with organizing registrations and made keeping track of the registration funds so simple.
CONSThe only thing I would change about the software is to make the interface a bit more customizeable. We wanted to incorporate some student developed design in our portal but weren't able to.
Vendor Response
We would love to know more specifically what you had needed to do with student designs. If it is some art that can be incorporated on your form. When you have a free moment let us know what was desired more specifically and maybe we can help you with it at: support@raceentry.com Thanks for using Race Entry, and let us know how we can help!
Replied September 2018
Anonymous
2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed September 2018
Easy to Use Software
For a small non-profit race like ours, this platform has been the perfect solution.
PROSThe platform is easy to set up, very easy to use, it puts all of your information in one easy-to-access place, and it gives easy access to all of your timing people and other vendors. I wouldn't use anything else!
CONSThe charts and graphs are buggy occasionally and not always intuitive.
Vendor Response
Thanks for the kind review.
Replied September 2018
Scott
Verified reviewer
Sports, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2018
Race Entry Online Software Review
Race Entry is our first foray into online registration. Due to their customer service, we'll continue to use them and would recommend them as a race registration solution.
PROSThe software is relatively intuitive and well thought out. It's not overly bloated and is highly configurable.
CONSRace Entry is a "relatively" new company. They don't have a "natural" reach of clients like Active.
Vendor Response
Scott thank you for the review. While I can't go back in time to make us an older company I am glad to hear you seem to like how the software works. Thanks again for the review and if ever you need anything reach out to us at: support@raceentry.com
Replied September 2018
Derek
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed September 2018
A great product with some bugs
It has been okay. Sometimes it is frustrating when the settings are so rigid and it takes a far amount of time to get it fixed.
PROSThe way the data is collect and easy of registration.
CONSThe lack of flexibility and customization.
Vendor Response
Derek- It sounds like you have had a few issues with the software. I would love a chance to learn some more of the specifics, so that we can improve. If you don't mind please send us a note with some of the specifics of what you experienced at: support@raceentry.com
Replied September 2018
Sara
Religious Institutions, 11-50 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Great Online Option for Regsitration
Almost a little too helpful with the set up. I could easily do 99% of it on my own. I just had one minor question. You have done a great job at making a user friendly system so let your users enjoy it! It would be nice if the payments we received from you included a list of the participants those payments cover. We can figure it out fairly easily with the dates but it would save our bookkeeping staff that extra step of looking it up. Overall, a great and wonderfully positive experience.
PROSIt was super easy to use and super easy to set up our race. Lots of features that we have the option to use as our race (hopefully) continues to grow in popularity. Also, it was easy to get in touch with customer support with any questions we had.
CONSNone - it was a huge improvement for us over our previous system.
Vendor Response
Sara- Thanks for the very kind review. I think we actually have something that will help you with that request for a report of runners tied to the payment. If you go to the financial table that shows all the individual payments you can see what orders are tied to a given runner by simply clicking on any one of the totals in the total column. If you need further help finding this please drop us a line at: support@raceentry.com We want to make sure to help you find the data you need. Thanks for using Race Entry!
Replied September 2018
Alex
Non-Profit Organization Management, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
RaceEntry: Easiest Platform Out There
[SENSITIVE CONTENT HIDDEN] has been an integral part of our team in creating and managing our RaceEntry account, we could not have asked for a better representative!
PROSRaceEntry is extremely easy to use and maneuver through the system/software.
CONSI do believe the software could have a cleaner, more modern look to it.
Reasons for switching to Race Entry
Race Planner was far too complicated and difficult to maneuver.
Vendor Response
Alex thank you for your thoughts. We are currently working on some pretty big improvements to the site look and feel. I would love to get some of your specific recomendations when you have a free moment. We love customer feedback, and any areas you specifically felt were dated we would love to hear about to make sure that it is part of our updated look we are working on right now.
Replied February 2021
Kendra
Education Management, 11-50 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2018
Race Entry review
There are lots of options and you are able to copy your data over from year to year.
CONSThe cost that it takes to operate it and the fact that there is nothing that perhaps makes you go through everything to make sure you have everything filled out to be successful.
Vendor Response
Kendra- Thank you for the nice review. It sounds like you needed a bit more help with the set up of your form. We have many growth tools that might be interesting to you, and I would love to know if there were specific things you felt were lacking during the set up process. If you have some specific, or even if you would like some quick help with your event feel free to reach out to your account rep, or drop us a line at: support@raceentry.com We want to make sure your event is a success, so let us know how we can help.
Replied September 2018
Leslie
Education Management, 2-10 employees
Used less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2018
Worth the Money!
Very good. Customer service is excellent.
PROSAccess to wording and ease, ability to add what we wanted such as maps and pictures
CONSMaybe too many buttons? I was always trying to find the spot that I was trying to get to. Of course, that's probably more user error than the actual software. :-)
Vendor Response
Leslie- Thank you for the feedback. We often try to be too much to too many people. While we can't please everyone we sure try our best at it. I suppose when we add many features it can make it difficult to find the specific ones that you want to use. We try hard to put the most used features in the most prominent locations. I would love to know which items you found hard to be difficult to locate. If you don't mind send us an email with what you have found hard to find, and we will see if it is something we can make more accessible. Email us at: support@raceentry.com
Replied September 2018
Sam
Sports, 2-10 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Easy to use!
Race Entry is really easy to work with and they are able to customize things to fit the needs of the races I host.
PROSI really like how easy it is to set up. The customer services is great and they can customize to fit my needs.
CONSNothing really. Although I wish (and maybe they do this and I haven't looked into it) they did chip timing for events.
Vendor Response
Sam- Thank you for your review. You are right that we do not at this time do race timing. We stick to race registration, but we do have a lot of nice tools for timers like online race results, an API into the 3 big race scoring software companies, etc. Thanks for using Race Entry.
Replied September 2018
Miki
Education Management, 11-50 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Review from Miki
Nothing bad, all great!
PROSExcellent Customer support! we have been using Race Entry for 3 years and it gets easier every year :) Not to mention, whenever i need help, he is there! So appreciative.
CONSI wish charity page is separate from race fundraiser.
Vendor Response
Miki- If I understand correctly you want the fundraising to be not part of your race. We have considered making the fundraising feature separated, and now hearing that you would like this it reinforces our idea. We would not force a separation, but allow for it. Thanks for the feedback. We will take it back to the dev team.
Replied September 2018
Megan
Government Administration, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Great program
The ease of use and the customer service we receive
CONSThe look of the program. It could look more professional and modern
Vendor Response
Megan- Thanks for the feedback. I would love to have some more specifics if you have a free moment about the design aspects you think we should change. We always want to improve the look and feel of the software. Feel free to reach out to your rep, or the support team with any specific recommendations you may have relating to the design at: support@raceentry.com
Replied September 2018
Kimberlee
Non-Profit Organization Management, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
SUPER EASY TO USE~
Overall, I loved using race entry. I tried using a few other platforms but found myself leaving because of confusion. We will be using Race Entry for our yearly fundraiser event!
PROSThis software was a breeze! I loved that all the payment came directly to my business and I didn't have to worry about collecting money. I also enjoyed the feature to personalize the main race page as well as the questions that were asked! Great for collecting data!
CONSSome of the menu categories were a little tough to navigate but I got the hang of them!
Vendor Response
Kimberlee thanks for the feedback.
Replied October 2018
Carolyn
Non-Profit Organization Management, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2018
Easy to Use and Professional
I have had a good experience with Race Entry. Customer service is very helpful
PROSI like the ability to set up different races and different fundraisers and different themes. Lots to be able to do in this software. Very versatile
CONSI wish I could easily toggle between things. For example...when writing the response custom messaging, I have to prepare it ahead of time in WORD and then copy, paste and link in . It would be nice if in their link option it allowed yo to connect to race or fundraising pages (internal links)
Vendor Response
Carolyn- Thank you for the feedback! We love to improve and it sounds like you have had some trouble with something relating to word (or the need to use Word). I don't believe that should be necessary, so please reach out to us, so we can either help you understand the software a bit better, or so we can improve the software. If you don't mind giving a bit more information about your concern please do so by contacting us at: support@raceentry.com
Replied September 2018
Annie
Food & Beverages, 2-10 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Race Entry took us to the NEXT LEVEL
I LOVED working with Race Entry. My rep was always eager to help, quick to respond and very encouraging. Our race doubled in size when we added Race Entry.
PROSRace Entry Software was easy to set up, change, update and manage. Adding Race Entry to our event changed everything. Our runners have loved the ease of registration, and as the Admin of our account I appreciate the updates and available options for pulling information.
CONSThe absolute ONLY thing that I was frustrated with (and it was probably just something that I didn't know) was that when I changed the picture on my Marketing page to our logo, it made the background difficult to see/read.
Vendor Response
Thanks for the great review! We hope to continue to improve your experience.
Replied July 2019
Jet
Government Administration, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2018
Oh helpful....
I have had a great experience with race entry. I appreciate the help.
PROSI like that my rep answers his phone, and can answer any question. Race entry saves me lots of time. Easy to manage and love the statistics part .
CONSEverything is good... I have no problems with the sofyware.
Vendor Response
Jet thank you for the great review!
Replied September 2018
Jen
Health, Wellness and Fitness, 11-50 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Great product. Great customer service.
Stellar customer service. They had an answer for every question I threw at them!
PROSI like the automation of the features they offer--- it saves time, money, and effort!
CONSIt's all great! I only wish we used RaceEntry sooner!
Reason for choosing Race Entry
Though it was more expensive than other alternatives we looked into, the extra features with automation and ease of use make it worth it!
Vendor Response
Thank you for your kind review! We are glad you had good service. We will continue to work hard for you.
Replied October 2020
Melanie
Fund-Raising, 2-10 employees
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2018
Race Entry
I can easily transfer all material from one year to another so it makes setup of the same race effortless. I can also email past participants easily.
CONSI feel like I have to do a lot of navigation to find exactly what I want.
Vendor Response
Melanie- We will look into simplifying the navigation. Thanks for the feedback.
Replied September 2018