They keep updating and improving the system each year. I have had no problems and have had great support from the owner and staff.

It is rather easy to get around and make changes. User friendly.

I have not found anything I don't like. I have been happy with the service.

I have no complaints, very happy with race entry.

The purpose of this review is not so much about the software, but it is mostly to give high praise to [SENSITIVE CONTENT HIDDEN] and his work ethic. I have done a lot of charity races/golf tournaments in my 20 year career, [SENSITIVE CONTENT HIDDEN] by far has been the best in the business! He is knowledgeable, friendly, supportive and he truly cares if my event is a success.

I have no complaints about the software. Over the years, I have made suggestions to [SENSITIVE CONTENT HIDDEN] and I know he has gone to the developers and implemented some of these changes.

the data analytics options were easy to use and had great tools

The learning curve can be steep at first

Our account manager, has been phenomenal in responding to our questions and assisting with any needs that we have with the software. His hospitality and willingness to assist at any time has elevated our experience with Race Entry. The platform is very user friendly on the front end for our participants and we have received very positive feedback in regards to Race Entry in comparison to the previous platform we used. The registration pricing is competitive and the donation fees are good. The software allows us to sale merchandise during the sign-up process which helped increase our overall merchandise sales for the year by 130%

Changes that can be made to the front end are quite basic; however, they fulfill every need we have and can still be influenced enough to present aesthetically to the customer. We saw our online donations go down when we began to use Race Entry due to a button that allows a participant to move through the donation page quickly without having to scroll through the page.

I've used Race Entry for several events now, and have yet to find a better alternative. Highly recommended, if you can find some in-depth tutorials, or someone else who has used it before. Still, their customer service is on point, so any questions you have will be answered one way or another.

Race Entry allows you to create a racing event and manage the details, including the trail(s), participants, merchandise, and funding. You can also search the results of the race (and others you may be interested in), as can the participants. There is a free demo, and the map creation is free as well. There are also little features that you wouldn't think of immediately, such as the ability to customize the colors on your registration. There's a lot to work with.

The tutorials could be a bit more intuitive, and there aren't many online that I could find. The tutorials given are simple and easy, but they don't go too in-depth, and you'll have to figure out a lot of the software yourself unless you want to contact customer support (which, thankfully, is really good).

The marketing tools are impressive - the referral system and the fundraising options really help attract participants. Most importantly, the customer service is five star. I think I am a mess to deal with, but Customer service agent is persistent and patient. he is quick to respond and resolve. You can't get that kind of personal attention from other sites.

This is by far the most attractive system out there. The registration site is bright and attractive as well as being user friendly. The reports are easy to pull us, the options for marketing and fundraising are the best I have seen on the market.

Can't think of any. I have not found anything I don't like. I am not kidding.

The customer service is the best. It’s also easy to duplicate our events.

- not user friendly - needs a face lift that is more 2018 - features to add multiple admins so you don’t have to add in every event. - make the registration options more flashy

Love it! Would 100% use it again.

It was super helpful with organizing registrations and made keeping track of the registration funds so simple.

The only thing I would change about the software is to make the interface a bit more customizeable. We wanted to incorporate some student developed design in our portal but weren't able to.

For a small non-profit race like ours, this platform has been the perfect solution.

The platform is easy to set up, very easy to use, it puts all of your information in one easy-to-access place, and it gives easy access to all of your timing people and other vendors. I wouldn't use anything else!

The charts and graphs are buggy occasionally and not always intuitive.

Race Entry is our first foray into online registration. Due to their customer service, we'll continue to use them and would recommend them as a race registration solution.

The software is relatively intuitive and well thought out. It's not overly bloated and is highly configurable.

Race Entry is a "relatively" new company. They don't have a "natural" reach of clients like Active.

It has been okay. Sometimes it is frustrating when the settings are so rigid and it takes a far amount of time to get it fixed.

The way the data is collect and easy of registration.

The lack of flexibility and customization.

Almost a little too helpful with the set up. I could easily do 99% of it on my own. I just had one minor question. You have done a great job at making a user friendly system so let your users enjoy it! It would be nice if the payments we received from you included a list of the participants those payments cover. We can figure it out fairly easily with the dates but it would save our bookkeeping staff that extra step of looking it up. Overall, a great and wonderfully positive experience.

It was super easy to use and super easy to set up our race. Lots of features that we have the option to use as our race (hopefully) continues to grow in popularity. Also, it was easy to get in touch with customer support with any questions we had.

None - it was a huge improvement for us over our previous system.

[SENSITIVE CONTENT HIDDEN] has been an integral part of our team in creating and managing our RaceEntry account, we could not have asked for a better representative!

RaceEntry is extremely easy to use and maneuver through the system/software.

I do believe the software could have a cleaner, more modern look to it.

There are lots of options and you are able to copy your data over from year to year.

The cost that it takes to operate it and the fact that there is nothing that perhaps makes you go through everything to make sure you have everything filled out to be successful.

Very good. Customer service is excellent.

Access to wording and ease, ability to add what we wanted such as maps and pictures

Maybe too many buttons? I was always trying to find the spot that I was trying to get to. Of course, that's probably more user error than the actual software. :-)

Race Entry is really easy to work with and they are able to customize things to fit the needs of the races I host.

I really like how easy it is to set up. The customer services is great and they can customize to fit my needs.

Nothing really. Although I wish (and maybe they do this and I haven't looked into it) they did chip timing for events.

Nothing bad, all great!

Excellent Customer support! we have been using Race Entry for 3 years and it gets easier every year :) Not to mention, whenever i need help, he is there! So appreciative.

I wish charity page is separate from race fundraiser.

The ease of use and the customer service we receive

The look of the program. It could look more professional and modern

Overall, I loved using race entry. I tried using a few other platforms but found myself leaving because of confusion. We will be using Race Entry for our yearly fundraiser event!

This software was a breeze! I loved that all the payment came directly to my business and I didn't have to worry about collecting money. I also enjoyed the feature to personalize the main race page as well as the questions that were asked! Great for collecting data!

Some of the menu categories were a little tough to navigate but I got the hang of them!

I have had a good experience with Race Entry. Customer service is very helpful

I like the ability to set up different races and different fundraisers and different themes. Lots to be able to do in this software. Very versatile

I wish I could easily toggle between things. For example...when writing the response custom messaging, I have to prepare it ahead of time in WORD and then copy, paste and link in . It would be nice if in their link option it allowed yo to connect to race or fundraising pages (internal links)

I LOVED working with Race Entry. My rep was always eager to help, quick to respond and very encouraging. Our race doubled in size when we added Race Entry.

Race Entry Software was easy to set up, change, update and manage. Adding Race Entry to our event changed everything. Our runners have loved the ease of registration, and as the Admin of our account I appreciate the updates and available options for pulling information.

The absolute ONLY thing that I was frustrated with (and it was probably just something that I didn't know) was that when I changed the picture on my Marketing page to our logo, it made the background difficult to see/read.

I have had a great experience with race entry. I appreciate the help.

I like that my rep answers his phone, and can answer any question. Race entry saves me lots of time. Easy to manage and love the statistics part .

Everything is good... I have no problems with the sofyware.

Stellar customer service. They had an answer for every question I threw at them!

I like the automation of the features they offer--- it saves time, money, and effort!

It's all great! I only wish we used RaceEntry sooner!

I can easily transfer all material from one year to another so it makes setup of the same race effortless. I can also email past participants easily.

I feel like I have to do a lot of navigation to find exactly what I want.