All RegFox Reviews
1-25 of 123 Reviews
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Dave
Verified reviewer
Sports, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Regfox rocks
Overall, I would say the Regfox software and Regfox customer support is the best I have ever worked with. Hands down. Customer support is always there (weekdays), everyone very polite (and fun), very smart, and they make you feel special, like one of the team. I mean it. It sounds like a commercial, but it's true.
PROSI run sports classes for kids, and I was able to create registration forms (they call "campaigns") for people to choose classes based on grades, so upon entering a grade, only the grade appropriate classes will show as a choice. Further, I can price each class differently, and I can prorate classes, so someone signing up before the first class will pay full price whereas someone signing up after the first class will pay a prorated lower fee, all done automatically. In truth, the software is thought through so well, so cleverly, that I have not found anything I cannot do if I want. It's really a blank slate restricted by my creativity and ability to think logically. If I wanted to, I can even prevent individuals from registering while other can register if I want. It's really amazing software, that I am still coming to understand and it does pretty much everything I want, and I am not an easy customer to please.
CONSOne con is that sometimes the software can be labor intensive, meaning it takes a lot of work to design certain complex tasks, something I suspect most people will NOT have to worry about. Second, and it's not exactly a "con" of the software, but what one needs to be aware of is that to make this software really "sing" for you, it really helps to like to think about logic a little. It's built for everyone, so everyone can use it to some degree, but not everyone will be able to do anything. But that's where the tech support comes in and they can help.
Mikel
Religious Institutions, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed January 2020
A Robust From Builder
Overall, RegFox is great for those who have an in-depth knowledge of form building and want the ability to customize forms. With some light training and practice with the platform, it can be a great tool in anyone's line-up for forms. JotForm also has a great and easy payment setup for collecting payments during forms, while even allowing for partial payments now and charging again later. The backend process is also very seamless and easy to use.
PROSI really liked the customizability of RegFox and it's in-depth, robust framework of customizing forms. The conditional logic building on the form is very customizable.
CONSI didn't like that it was as user-friendly as I'd hoped. It can be a bit cumbersome to someone new at form building.
Reason for choosing RegFox
RegFox was much more safe and secure with accepting and managing payment options for forms. It also has more robust features included in the form building compared to some of the other platforms we looked at.
Lauri
Verified reviewer
Law Enforcement
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed April 2018
Great product at a good price
I use it to register attendees for my conference and training events.
PROSFairly easy to use - only slightly buggy. They just added the ability to print badges and it works well and is easy. I've had virtually no problems.
CONSI'm still waiting for the invoice feature that they told me two years ago was six months away. And they don't seem to have it as a high priority.
Jacob Ira
Verified reviewer
Events Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
Best value for the money... seriously.
I run an in-person event every year. Other companies have come around trying to make us switch to their platform. That's great and all, but then when I put the costs and fees in a spreadsheet, RegFox beats them every time.
CONSThe registration forms aren't very flashy.
Reason for choosing RegFox
The costs were just lower.
Janet
E-Learning, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
Great Product
I am very pleased with RegFox. I have been using them for about 3 years.
PROSI like that it is easy to use. Customer service is very responsive and knowledgeable.
CONSSome of the forms need refinement to make them even easier to use.
Reasons for switching to RegFox
Price and functionality
Staci
Verified reviewer
Religious Institutions, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
Switched From Eventbrite to RegFox
RegFox has been a great switch for us and I love the way we can make attractive events with less fees to registrants. They continue to add new features and are very easy to reach for support.
PROSWe made the switch from Eventbrite because the fees were smaller (only $1 per registrant). RegFox is easy to learn and I have found the customer service to be amazing. One thing I like is that you can customize your event page more than with Eventbrite (i.e. banner images, etc.)
CONSI have had to dig a bit to find some of the fields that seemed more intuitive with RegFox. For example, events are called pages.
Reasons for switching to RegFox
Less fees
Taryn
Writing and Editing, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Easy to use and inexpensive!
I honestly thought not having a "help desk" to call and get answers would be terrible. But actually, the help has been amazing! With my last "issue"--which was a problem but a question I had, [SENSITIVE CONTENT] sent me a video that was perfect!
PROSHaving the flexibility to customize what we want.
CONSFiguring out the "if/then" rules can be a bit of a mind exercise. It's usually trial and error until I can get it to do what I want it to do.
Mindy
Verified reviewer
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
Absolutely LOVE Regfox! Solved every problem I had w/ setting up events, collecting $$ and contracts
Save time, money, less worry and super easy for my clients to use and submit.
PROSI am a photographer and use regfox for my mini session sign ups, one stop shop for both my clients and I. Customer support is top notch. The software is so easy to navigate and set up. So many different options gives the software incredible adaptability for any event. Great options for sharing on social media. Reports are exactly what you want and need. Fees are super competitive, no other software gives you so much for this price and they deposit it right into your account for you. Regfox is a no brainer.
Maegan
Events Services, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
A great product
Good and no complaints at this time.
PROSI love that I can clone previous forms and don't always have to start from scratch.
CONSI don't have any complaints at this time.
Justin
Verified reviewer
Environmental Services, 2-10 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
WebConnex has made life easy for our organization through RegFox
Outstanding. In previous events, we heard so many complaints about the registration process until we finally discovered RegFox.
PROSWe love how many custom options can be included in the registration process. We used brownpapertickets.com previously and were very limited on adding any additional details to the ticket price. This product is robust enough to take on a complex event with multiple offerings.
CONSThe initial setup took a little while to learn. I had to play around with it for quite some time to ensure it was fully functional.
Don
Non-Profit Organization Management, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed December 2019
Very pleased after our first major convention completed
We have a membership of about 11,000 of which 400-700 attend out annual convention each year. We are now using RegFox for smaller local events as well.
PROSWe have a very complex convention format. The software is very flexible and easy to adapt to our need, plus the logic capabilities are very good. At very low cost, [SENSITIVE CONTENT HIDDEN] set up our first draft of the registration form and we were good to go after that. Couple this with the overall low cost of the software (we are paying less for credit card fees and software, less than we used to pay for credit card fees alone).
CONSNothing comes to mind
Reason for choosing RegFox
performance, cost, ease of use
Reasons for switching to RegFox
The previous system was over 15 years old, and adapted, "improved" each year, but would be far too costly to replace with another custom system.
Michelle
Non-Profit Organization Management
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
Great Company & Great Software
If I could give a 6 star rating for customer support I would. These guys go above and beyond-- offering things like making short videos to explain/show how to do something on their software, and the ever amazing superpower of NOT getting annoyed when you don't understand how to do something. They want to make this as easy as possible, and they do. The $$ is WORTH it. Registration has been a breeze for all of our athletes. I have worked with other types of software like this, and they can all be a real pain and very confusing. The options they have to add to your registration are incredible. The tie in with GroupRev has been particularly beneficial. Thank you to the amazing team at RegFox for all of their help on our Virtual 10k fundraiser. Not only are you making it easier for us to raise money for our charity, it feels as though all of the extra work you do makes it so you are raising money for our charity right alongside us. Thank you for helping families of children with cancer.
PROSThe ability you have to personalize forms for registering for an event. Also the coupon feature is wonderful!
CONSPossibly make the creating of an event process to include all of the little steps so you don't miss any. Going "behind the scenes", as it were, to find the treasure-trove of all the things your software can do is a little daunting!
Serpil
Telecommunications, 10,000+ employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Love Regfox
Managing event registration data can be a nightmare. Regfox helped me solve this problem in one beautiful platform.
PROSI have been using Regfox for my event registration and surveys every month for the past 3 years and I love the platform! The user interface is very clean and intuitive. Templates make creating events super easy. What I like most about the platform though is the analytics. All analytics I need is in one clean page witrh an option to download the data for my own use.
CONSI hope to see a more robust calendar integration.
Reason for choosing RegFox
User experience and customer service
Tara
Government Administration, 51-200 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2020
Simple, effective, quality product - even for non-web professionals!
Very easy to use, set up, edit and administer overall; lots of design features; GREAT reporting features and demographic gathering. Customer service is EXCELLENT - I prefer live chat, and they are very attentive and give lots of detail, solutions, and other ideas to better your site function.
CONSBefore learning all the ins and outs of Reg Fox, I assumed it could operate like an Amazon shopping cart. While there are some outstanding features in Reg Fox, it doesn't have true cart functionality, so it would be an issue for you depending on what you're trying to sell or accomplish.
Amy
Hospital & Health Care, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
Probably the best registration software I have ever used in my 20+ years of managing events.
Many, but mostly flexibility to create the forms they way I want. I also appreciate the robust analytics and excellent technical support.
PROS- It's super easy to design the registration form and confirmation. - Flexibility with reordering or adding fields - Friendly customer service, and I appreciate the quick, thorough responses! - Robust analytics, which are so helpful; I look forward to seeing the results of our campaign. - Affordable for a non-profit organization, such as ours - I could go on!
CONSJust one thing so far, which is that the font color in the confirmation is inconsistent, and I have tried to highlight the text and choose the color. I still get gray and black text, which must be due to the editor. Do I really need to know HTML to fix this? Should be easier. Other than that, I don't have anything to complain about.
Tim
Accounting, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING: