--- title: "Regpack Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Regpack. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Regpack is a good fit for you!" source_url: "https://www.softwareadvice.com/registration/regpack-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Recurring Billing Software](https://www.softwareadvice.com/accounting/recurring-billing-comparison/) / [Regpack](https://www.softwareadvice.com/registration/regpack-profile/) / Regpack Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/registration/regpack-profile/) Reviews [Alternatives](https://www.softwareadvice.com/registration/regpack-profile/alternatives/) # Regpack User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 372 ### Secondary ratings - Ease of use: 4.0/5 - Customer support: 4.3/5 - Value for money: 4.4/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 198 reviews (53%) - 4 stars: 140 reviews (38%) - 3 stars: 22 reviews (6%) - 2 stars: 7 reviews (2%) - 1 star: 5 reviews (1%) ### Most mentioned pros - It is great for registrations, payments, payment plans and ongoing program administration in one place. - I enjoy how customizable Regpack is in terms of forms and fields as well as triggers. - It allows me to do everything I need for even registration in one place. ### Most mentioned cons - Parents often complained about getting locked out and unable to add more weeks to their carts after the initial check out process. - I paid in the $5000 range for the product and did not feel I got what I paid for. - The platform can seem to be more complicated than it needs to be. ## Regpack customer reviews Showing reviews 1-25 of 372 (page 1). ### Strong features, but the workaround we were sold wasn't sustainable, and we couldn't get a refund conversation - Overall rating: 1/5 - Reviewer: Verified Reviewer - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered We're a nonprofit with a blend of services that isn't standard, so we took our time. We began researching and doing demos last fall and narrowed our decision in May 2026. During sales, we asked detailed questions and were told our needs had a solution. One of our main needs was scheduling tied to invoicing. Calendly came up as the natural option, but it's only a scheduler and isn't connected to invoicing, so it didn't fit. Our sales rep then found a workaround, demonstrated it (including a custom build sample), and told us development might adjust it but that it was doable. Our agreement began June 1. We submitted a detailed requirements spreadsheet and had a consultation call, with the rest handled by email. Development built the workaround differently from what sales had shown us. Calendly was then brought up again, and we looked at it a second time, but it still wouldn't connect to our invoicing and would recreate the manual work we're trying to eliminate. Development explained that the only route to what we needed was a large build with updates required year over year, which isn't sustainable for an organization that adds and removes services. At our tier, development is also not available for large custom work, only small tweaks. We concluded the workaround was a band-aid and terminated in July. We also didn't realize our tier (SMB, 1-year) didn't include the QuickBooks Online sync that caught our eye. The presentation named the plan but didn't show the sync or list what the tier included, and we had to find the breakdown on their website ourselves. The related feature suite would have been an additional charge. Our payment was upfront (three payments of $1,600, $4,800 total, for a locked-in rate). When we asked about a refund, we received a copy of the policy and then no further response, despite phone and email follow-ups through August and September with multiple people, including our sales rep and the customer service email. Advice for other buyers: if your needs are unusual, especially if you need scheduling and billing to work together, ask directly whether the platform does it natively or only through a custom workaround, and whether that workaround will be built and maintained at your tier. Get every promised capability and tier inclusion in writing. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Many of the features are genuinely strong, and the demos showed a lot of promise. This may be a great fit for organizations with standard registration and payment needs. #### Cons Scheduling tied to invoicing isn't native and depends on a large custom build. Key integrations like QuickBooks aren't clearly tied to tiers in the sales presentation. Development support at our tier covers only small tweaks. We received no substantive response to refund requests after the initial policy message. --- ### Easy to Use and Efficient Registration Management - Overall rating: 5/5 - Reviewer: Mohammed R. - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I liked how easy Regpack is to use and how it helps simplify the registration and payment process. The platform is well-organized, saves time, and makes managing participant information much more efficient. #### Cons The interface can feel a little overwhelming at first, and some features take time to learn. A few customization options could also be more intuitive. --- ### Regpack a NonProfit’s Tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I like how Regpack automates many of the processes that would otherwise take significant administrative time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Regpack is valuable for day to day operations. It is great for registrations, payments, payment plans and ongoing program administration in one place. #### Cons The platform can seem to be more complicated than it needs to be. Some process require too many steps. --- ### Just Ok... - Overall rating: 3/5 - Reviewer: Verified Reviewer - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We had an ok experience but was not as excited about the system at the end of camp as we had been at the beginning of registration. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I liked the registration system tracking available spots and I think the flow of registration was intuitive. #### Cons I found the reporting to be cumbersome. Also, the system made payments very unclear for parents; it led to a lot of frustration with families. We also had an issue with people registering, paying for camp, and skipping fields that were marked as mandatory (safety waivers, etc...). Parents often complained about getting locked out and unable to add more weeks to their carts after the initial check out process. --- ### Great decision from our camp! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been very pleased with the decision to use Repack. The people we have worked with have been great from the sales team (so much patience with all of our questions) to the customer service and trainers! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Repack helped streamline our registration to be easier for both our camp and the people who register. We have also had an incredible customer support experience. They are quick to respond and pursue an answer that is specific to our need and not give just a generic response. We have seen it worth the investment to use Repack. We also love the integration of it directly on our website instead of going to an outside browser. It took a bit to learn, but back end event management has been a game changer for us an d the training was great! #### Cons We do wish that there was a store component. We can use Repack for people to add merchandise to their ticket, however we would like to see a section that had pictures and you can select individual sizes/colors once you select product instead of making each individual size/color their own product on a long list of items. This is narrowing in on a wish, we really don't have many things we don't like about it! --- ### Great Set Up, Lackluster Customer Service - Overall rating: 3/5 - Reviewer: Verified Reviewer - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I paid in the $5000 range for the product and did not feel I got what I paid for. In the beginning it was great! I had a lot of support from my Project Advisor [sensitive content hidden] who was extremely helpful answering my questions and helping me get everything how I wanted it - the whole of registration, certain triggers so I could get the emails I wanted, as well as send. She was fantastic! However, once I needed customer service support the experience lacked what I needed. Some parent feedback I've received is that they can't figure out how to add additional weeks or camp store money (products). #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I enjoy how customizable Regpack is in terms of forms and fields as well as triggers. I was able to fully customize how I wanted my registration to flow as well as add triggers for different products when parents select different answers to questions. I also liked how I could trigger different discount codes for different answers within forms #### Cons The customer service was not very helpful. During my most busiest season my scheduled emails did not work, and still do not. I reached out at the end of april/early may to let them know of the issue, and camp ends the end of july and they still do not work. I have reached back up as follow up and have been told they still don't have an answer why. --- ### RegPack Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been good. This has been a learning experience as we navigate needing a registration system. Our capacity is not as large as some organizations that may use RegPack and all it's features. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The registration process seems to be straightforward and easy for our parents and guardians to use. We have had no issues on the customer support side either. #### Cons It seems like the system is almost too complicated for what we need. This is not necessarily con, it is just the one takeaway I have from using the system. --- ### Regpack is the Best Choice for Event Registration - Overall rating: 5/5 - Reviewer: Verified Reviewer - Company size: 51-200 employees - Product usage: less than 1 year · monthly - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great! It allows me to do everything I need for even registration in one place. Parents signing their children up for events is super easy now! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Repack allows me to gather payments, registration information, and everything I need for an affordable price and easy use. #### Cons It took a while to master the use of it and learn how to use all the functions. Once I learned, It was easy to teach others. #### Vendor response Thanks so much, Tabitha! We love hearing that Regpack gives your team one place to manage registrations, payments, and the information you need to run your events. Making sign-ups easier for families while helping your team stay organized is exactly what we’re here for. We’re glad Regpack is giving you more time back to focus on the work that matters most, growing and supporting your community! Replied July 2026 --- ### decent value for saving time - Overall rating: 4/5 - Reviewer: Ryan P. - Company size: 2-10 employees - Product usage: less than 1 year · monthly - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, the pricing feels fair for what you get, especially if you need advanced features like group registration, flexible pricing, #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how centralizes billing, recurring payments, autobill options, invoicing, and reminders in one place, which cuts down on spreadsheets and manual follow-ups #### Cons A big thing I'm not a fan of is the interface isn’t immediately intuitive and setting up complex registrations or payment plans can take time and test one's patience. #### Vendor response Thanks so much, Ryan! We’re glad Regpack is helping centralize billing, recurring payments, invoicing, reminders, and follow-ups in one place. Cutting down on spreadsheets and manual work is exactly what we want for your team. We also appreciate the feedback on setup, and our Support team is always happy to help make more complex registrations and payment plans easier to manage. Thanks for choosing Regpack! Replied July 2026 --- ### Big improvement over our old system - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What took me away from my old system and originally attracted me to RegPack is the appearance and registration experience for the end user. It's much more attractive and intuitive than my old system was. This alone makes for a more professional looking event. It's also much more powerful. I love the "triggers," which let you do so many things once you realize how they work. Using "tokens" to customize emails with specific registrant data has also been especially helpful. Support is good--as long as you can wait 24 to 48 hours for an answer. This was an adjustment for me, but now that I have got things down well it's not that big of a deal. #### Cons The credit card rates are extremely high--probably the highest you'll find. This was a big turn off for me, especially since I had negotiated very good rates with my old provider. In the end though, I was able to justify this somewhat with some savings I made elsewhere. Financial reporting is much more complicated than with my old system. I am required to have very detailed reports that reconcile with the bank deposit and to get what I need, I have to Frankenstein a report from both RegPack and their credit card provider. It's very time consuming relative to my old system. I've been told they are working to include more customization though. #### Vendor response Brad, it's great that Regpack is an improvement for you, especially with the end user experience and using triggers to really customize that experience for your clients. One great thing about Regpack is that we embed on your website and provide a really unique flow. This really gives a professional point of entry to your business that helps you succeed! Replied January 2019 --- ### Great Database and Payment System - Overall rating: 5/5 - Reviewer: Reema D. - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered I enjoy Regpack overall. I think the things wrong with the system are minimal compared to the hassle of not having Regpack to manage all of our clients. I look forward to further developments and have been very happy about some of my prior issues being addressed since first joining on. I always get excited about new features. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros My favorite parts of Regpack are the triggered email features and the ability to sort and create reports on any of the information imputed. I also very much enjoy the payment portal and the customizable forms. Before coming to Regpack we only had fillable form to email from our website, so having the data populate to printable forms or to exportable spreadsheets was a game changer. It's also immensely helpful to have so many customizable report options, as you can run a report on any group for any fields. #### Cons There are a few quirky issues I have run into while using Regpack. For one, when sending emails with reminders for forms that have not been completed, it automatically includes a link to the form. Helpful, right? Except it doesn't actually login when showing this form, so I had a handful of parents who would follow the incomplete form link instead of logging into their account to finish their paperwork, then they got frustrated because they filled out the same form a ton of times, but it did not save because of this weird quirk in the system. Little things like that pop up every now and again. Users also complain about not being able to find the dashboard on occasion to make payments, so having a better way for a "payment due" window to pop up, even over incomplete forms, or having a ranking system in the back end for project setup where it shows a priority list of things to display (currently you can select dashboard, first incomplete form, or a specific form, but I think it would be neat to be able to prioritize which to show based on triggers, like show incomplete form UNLESS payment due type of system). Also, the phone number fields drive me up a wall. Breaking the number into 3 sections means you can't copy and paste a number into a field if someone asks you to update a form, people can be morons and put the entire number in one of the fields (parents do it ALL the time) and the phone number only field won't let you put parentheses around the beginning part of the number #### Vendor response Larema! Thanks for all this helpful feedback and your kind words. So sorry to hear your previous platform discontinued support and didn't provide the reporting tools necessary to run your business productively! I appreciate some of the quirks you mentioned and have passed these on to our dev team to look into! We are also getting better and we do that through feedback with our esteemed clients! Replied December 2022 --- ### Regpack is AWESOME - Overall rating: 5/5 - Reviewer: Verified Reviewer - Company size: 201-500 employees - Product usage: 3-5 years - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered FANTASTIC! Great customer support, very powerful and easy to use. The system was able to handle 400 registrations in just an HOUR with no problems. We had no clue that so many attendees would be so excited to register for our event and were thrilled that RegPack handled the workload without issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our regional planning team has used RegPack for years to organize a 1,000+ person annual, professional development event. Regpack is powerful, easy to use and affordable. #### Cons The only function we would like to add is the ability for attendees to create/update an account without being able to see/register for "products." This is a very small concern but it "would be nice." --- ### Robust product with lots of options, but some glitches - Overall rating: 4/5 - Reviewer: Verified Reviewer - Company size: 11-50 employees - Product usage: 3-5 years · weekly - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered The discount structure of our program was so easy to set up in the system. We loved that part of it. And the autobilling and email automation saved us so much time! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Lots of different ways to set up your program with custom forms, payment plans, and automations. This software is great for a wide variety of use cases. The new interface on the back end is easy to use with a great search function. And the autobilling makes it really easy to make sure everyone is paid up. #### Cons It does glitch occasionally. A button won't work as you expect it to. A filter will include erroneous results. A pop-over or tool tip will get stuck in place and you'll have to refresh the page. Our users frequently had issues resetting their passwords. It chips away at the faith you have in the software to give you reliable reports, etc. The user experience is also not the most intuitive on the front end. Right at the beginning, there is a box with a dotted border instructing users on how to use the progress bar to navigate the forms. Why not just make the progress bar more obviously interactive? This is UX design 101. If you have to explain something in your design, you should find a way to make it more intuitive instead. And our patrons STILL had questions about how to find things in the system. #### Vendor response Andrew, I'm so glad to read that Regpack makes customizing your process easy and gives you the options you need to present your classes and manage your attendees easily in the back end. I have our dev team looking into some of the glitches you mentioned. We work hard to ensure a smooth user experience and when we find issues, we work quickly to resolve them. The resent password issue you mentioned was brought to our attention and resolved last month. All in all, its great to hear Regpack has been a big upgrade for how you work and we look forward to continued success in our partnership! Replied July 2020 --- ### 5 Year User - Overall rating: 3/5 - Reviewer: Rachel S. - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered Subpar at best. For someone with automation/website design/coding/management experience I feel this program has away to go. I would appreciate and look forward to a more user-friendly experience in the future. Quicker support services would be a huge help. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Waitlist features, mostly customizable. I like that I am in control (for the most part) of what our registration looks like. #### Cons The support services. The timeliness and quality of these services continue to not be beneficial and unhelpful. 1-2 days is ridiculous especially when most problems arise during registration etc. Our parents/clients become very angry when we are not able to quickly help them and there spot gets filled... #### Vendor response Hey Rachel, Glad to hear that you love Regpack gives you the ability to control the look and flow of your registration process. Regarding our Support, our average response time to support requests is 4 hours, not 1- 2 days. I hope you have taken advantage of our Q&A sessions we offer, which are 1:1 training calls that allow you to ask questions, learn your system setup, and understand how best to use the system. Replied February 2022 --- ### Great service and a great team! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered Overall I would recommend Regpack to any organization looking for a powerful and flexible registration platform. The flexibility and group registration are by far the best features of the software. Alongside the amazing team behind it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Software was extremely easy to integrate into our website, thus allowing a cohesive look on our website. The group registration is a huge hit with me! I tried multiple other softwares (some free some not) and none of them come close to Regpack. They also have top notch customer support. I felt supported throughout the entire building process. #### Cons Truthfully, I haven't found anything I terribly hate. The software is a learning curve at first. But they do a great job of providing resources and getting you familiar with the terminology. #### Vendor response Thanks Carson for this glowing feedback! Glad we had the functionality you needed and that our team was there to support you every step of the way! Replied January 2022 --- ### Great for adult and group registration - Overall rating: 5/5 - Reviewer: Verified Reviewer - Company size: 51-200 employees - Product usage: 1-3 years · monthly - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered This system has been a lifesaver. Our adult students were getting frustrated using a registration system that was designed to register kids and teens. This allows them to sign themselves up as campers. Its easy to use, clean and allows them to sign up at anytime online. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to use, customizable, and adaptable to our needs. #### Cons Haven't found anything that stands out. --- ### Best program out of the 3 I've worked with - Overall rating: 5/5 - Reviewer: Verified Reviewer - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered I love it! The staff is fantastic, the system is user friendly and the families have had minimal issues with the new system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is very intuitive and easy for a computer dummy, like my self, to figure out #### Cons This is very minor but there are a few features that I wish the system had, such as an option to choose how payments are shown. More nit picky issues than fundamental issues. #### Vendor response Sarah - so glad we were able to provide a tool that you and your team, and your families, can use easily! Replied September 2022 --- ### Regpack's flexibility is what our organization needed - Overall rating: 4/5 - Reviewer: Matthew M. - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: December 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I'm happy with my experience with Regpack. The ability to customize our registration forms has enabled my team to collect data without duplicating effort and with confidence in the data's accuracy. Our time and stress spent administering events has reduced drastically as a result. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I most appreciate Regpack's customizability in its registration. Our organization can easily set up forms and products that meet often-changing needs. Also, Regpack can collect data from international event participants, which is essential for us as a global organization. #### Cons We have received feedback from users that Regpack is challenging or confusing to use. An ineffective GUI causes this problem and will continue to do so until Regpack improves it. By updating the software to meet the standard set by more popular events platforms, Regpack will improve ease-of-use. #### Vendor response Great to hear, Matthew, that you and your team can get the data you need from clients and increase productivity for your global business! It's a pleasure working with you. Replied January 2022 --- ### Registration made Easy! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Company size: 1001-5000 employees - Product usage: 1-3 years · monthly - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered I purchased Regpack last year for our District. We use it to handle registration for our Career Technical Education summer camps. Prior to hiring Regpack, we hand registered attendees; Regpack makes the whole registration process easy! I also appreciate that we are able to do so much customization within the program. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Regpack makes handling registration a breeze! It is very easy to schedule offerings, publicize them, register participants and then manage those registrations. Need to send a reminder to a class? Easy! Need to change the location and notify all participants? Super Easy! Need to manage a wait list and communicate with those on the list? Super easy! Do you want your registration process to be easy for parents while also aesthetically pleasing? Regpack will do that for you! #### Cons Initially, getting support was a little clunky, but the process has been streamlined and now it is easy to get help with any components that prove challenging to me. --- ### Customer Support is the PITS! - Overall rating: 3/5 - Reviewer: Verified Reviewer - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered Negative. Zero stars. Do not recommend. Customer service is a joke. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Conditional logic in the forms is awesome #### Cons This company keeps raising their prices. There are no discounts for Non-profits. You have no choice over CC processing companies. Customer support is ridiculous, standard response time is 1-2 DAYS. Yes, I said DAYS, not hours. Honestly, the only way you get support in 1 day is if you write URGENT in the memo line. If I'm at a point where I need urgent help I'd need a response time counted in minutes, not Days. There is no live help, not chat, no phone number to call. Also, you'd better word your message perfectly because they only half read it and then reply with basic info you could have found in the online help. Then you have to reply and re-explain the issue and WAIT AGAIN. Yes, they have a lot of information in their digital help section, but it never deals with my specific problem. Last week I told them I wanted to cancel my account because I am truly fed up and was told their is a 120 day cancelation policy. WHAT THE HELL? Who has a 4 mo. cancelation policy on something that is paid yearly? Truly horrible company. It's a shame, they were great 6 years ago when I started with them. I guess greed took over. Yes, you can embed their forms into your website. But it is really jinky, not terribly mobile friendly and frequently doesn't work with Safari. #### Vendor response Hi Kim, We're sorry to hear your frustration with Regpack over the 6 years you've been a client. In the past 6 years, we've only raised our prices once. Re: our cancellation policy, this is outlined in our terms of service at 90 days, is standard industry practice for annual contracts, and has been amended for you as a courtesy to your relationship with Regpack. Our Support team averages a response time of 3-6 hours and after checking your account, it seems our average response time was 5.3 hours. Full resolution can take longer if we don't have all the information we need, so we can be 100% effective in resolving the issue for you. Our processing partners are directly integrated with our system, so this is crucial to allow for integrated payments and reporting, and our processing rates are competitive for the market. We are sorry to see you go, and wish you the best of luck going forward with your business. Replied November 2021 --- ### Best Solution So Far - Overall rating: 4/5 - Reviewer: Verified Reviewer - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered Overall, it's the best we've used in the last 8 years out of the 5 we have tried. But it is somewhat complicated for the end user. I am constantly fielding phone calls and emails from parents who are having trouble finding classes, logging in, updating Child Profiles, etc. The Triggers also work for the most part, but definitely glitch often and I have to move 3rd graders from the 1st grade classes because they showed available. I have spent a lot of time learning this system and really hope they keep updating, fixing, and adding features because some things just seem elementary that are not available, such as the duplicate merging option, even Excel and Google have these funtions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros We love the ability to create different projects with different needs, such as registration. One project could be for camps that parents fill out and one for adults where only tickets are purchased. This is awesome given that we are a nonprofit and host many different classes, camps, workshops, and events. I also love the ease of access when creating discount codes, etc. I love that products can be categorized and bulk triggers can be added. Payment processing and report pulling is easy and fully customizable. #### Cons They took away the feature that counts quotas after a product has been paid for. It is very important, especially since COVID, that we only have so many students per class. This does not work as parents begin registration often, but never complete it. The password/login feature glitches A LOT! Parents end up getting frustrated and creating a new account instead of logging in because the Reset Password function almost NEVER works properly. There also is no way to Merge DUPLICATE accounts when this happens, and they charge per Active User, so I have some parents that have 2-4 accounts, and they are all active, taking up user space, costing us more money. I can't make them inactive because they have classes paid for and registered on each account. If you make them inactive, it pulls them from the rosters. There is also no way to BULK delete users that begin the registration process, but never complete it, you can't DELETE anything, not even Projects. I spend A LOT of time marking "Missing Names" as inactive so that they don't count towards User Quotas. Payments are easy, and pulling reports, however, if you want to issue a refund after 30 days, you have to log in to the separate BlueSnap Merchant Account because Regpack doesn't allow this. There also is no way to automatically change Age/Grade levels for students each year. If the parent doesn't update the Child Profile, the system doesn't either and will show a 5th grader in 5th grade for years. #### Vendor response Valerie, it's so great that you've been using Regpack for so long and see the value it brings to your organization. The flexibility of the software to work for a variety of different processes is crucial, especially in today's climate! I appreciate your feedback on the paid for product feature, which was something we deprecated this year. Quotas do still work, and we'd love to chat further about optimizing this for you! As a note, our pricing includes unlimited users, so you don't have to worry about paying for extra. The limitation for refunds in the system is 60+ days, and this is a restriction imposed by payment processors and not Regpack. We're always happy to help facilitate this process for you! We'd love to chat more about the login issues you are describing so we can help you and your parents resolve them. Replied April 2021 --- ### I have some suggestions - Overall rating: 4/5 - Reviewer: Verified Reviewer - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been poor. The one exception to that rule is [SENSITIVE CONTENT HIDDEN], the salesperson who I dealt with initially. He responds to my emails promptly and seeks out answers to my questions. Not so with the actual project manager. I don't understand the project manager role. [SENSITIVE CONTENT HIDDEN] joined me for one phone call -- which was long distance for me -- and I haven't been able to speak with her since. I assumed that the PM would walk me through the process of setting up a form. I assumed that we would have a share-screen session where she would explain the different functionalities and connections between the software's various components. I assumed that I would receive training. None of that happened. Instead, I set up the form. [SENSITIVE CONTENT HIDDEN] reviewed it, took 3 days to respond, and made minor changes. Then she sent me form emails. When I asked a question - silence. When I asked again - form email. When I asked for resources, I got a hurried Loom video. Where's the training? Where's the documentation? Where's the assistance? Where's the Customer Service? We were under a deadline and had to launch. There were problems and unforeseen issues, mostly because I was troubleshooting without any training. The only person that responded to our pleas for help was [SENSITIVE CONTENT HIDDEN]. Promote him. He's the only reason I'm not slamming you on every review site I can find. I suggest that you review your 10 day build process and the role of a PM. Currently, they're both useless. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Maintaining the User database is easy and straightforward. #### Cons The Roadblocks don't seem to actually work. Getting forms/triggers to save can be quite a challenge. Getting a trigger to fire without having to save the page multiple times is a challenge. Users keep getting error messages about refreshing the page, which they do to no avail. The language describing some of the tools/features is convoluted and unclear. Drag and drop on the forms is a nightmare. Why are the products all listed in one section on the form? They really need to be separate blocks that can be moved like the Fields are moved within a form. #### Vendor response Sarah Jean, I'm sorry to hear you had a frustrating experience with our Project Manager. After reviewing your account, it seems as though there was a miscommunication about the way our onboarding process works. The PM assigned to your account is an expert in building Regpack projects. As part of our service, we build out your system for you, so you don't have to quickly learn how to on your own. Once the system is built out for you, we assign a Trainer to your account who works on a screenshare 1:1 with you to teach you the system and answer all of your questions. You actually had a training session on July 16th, 2 days after you wrote this review. While it sounds like we got off on the wrong foot, I'm hoping your training session can help mitigate your issues and once you go live, you will see how Regpack can really optimize your registration process and allow you and your team to manage data and payments easily in the back end. We look forward to a positive relationship with you! Replied July 2020 --- ### Great software for payment processing, registration and after school/camp management! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered We are very happy with the service we receive from Regpack. We are able to create new projects and registration portals with ease, and with a very short turn-around time. The support team is always super helpful. The automated payment system is integral to our business and cash flow - it has proven to be very reliable. Customers are able to register and make payments easily. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that we can customize our registration process, easily and on our own. Updates take place in real-time and there is a great support team to answer Qs. #### Cons There is no translation function, but the support team has helped with work-arounds. #### Vendor response Thanks for this great feedback! Glad you have found a workaround for different languages. We do have the ability to customize all free text fields and form fields in any language, so I hope you've found this flexibility helpful! Replied December 2022 --- ### Love Working with Regpack - Overall rating: 5/5 - Reviewer: Madey C. - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered It is great, I enjoy using it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the features that they have continued to add over the years. It has come a long way since we started using this in 2017. The customer support is always timely with issues and responses. They also are really good at checking in to make sure that you like using it and if we have any issues. #### Cons I wish that some things transferred over. For example, we use this to put on educational events, so sometimes a user may come to multiple events and not all of their information transfers. Not that big of a deal, it just would be helpful. #### Vendor response Madey - so happy to hear you love using Regpack and our team gives you the support you need! Replied November 2022 --- ### Don't do it - Overall rating: 1/5 - Reviewer: Verna G. - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered Not good. Although, after repeated attempts to get support over several days, I did have a lovely person step in to help me. I got lucky. It looks weeks to get uploaded originally and more than a week to go live second year for our small company. Software should make this easier, not harder. It still costs about as much in labor as our simpler method because it is so complex and easy to err. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It pays quickly and after many attempts to get support, I did have a lovely and helpful person work with me. #### Cons It is difficult to use for admin and for users. I am constantly having to help people register. Takes a lot of my time. Also, there is no way to contact anyone on the phone. They just have an answering service that takes messages that don't go anywhere. No one will talk to you if you need immediate help. They only guarantee a two-day response. #### Vendor response Hi Verna, I am sorry to hear of your experience. It looks like you were using the incorrect support email for a period of time, but were able to connect back with our team, who provided responses promptly for challenges you were facing. We hope that offering 1:1 training for the software, in addition to our custom project manager build that you received at the beginning of your engagement, has helped to make this easier! Replied January 2023 ---