Registration for our event is easier and more reliable.

The support team is excellent in helping us set up our projects. They delivered a product that we can use bilingually too. The user rates are very reasonable.

I would love the elimination of credit card fees but I probably want to live in a perfect world too. Very satisfied.

I really like the overall design and user-friendly nature of the projects and forms. We are able to structure our registration questions and flow of registrations for our camping events for both our campers and counselors.

I really like how easy this software allows for question formats. I like the ability to have the complex question formats.

The inability to accept donations in a direct format without the use of a multiple choice product option. I also do not like the inability to contact customer support directly.

Negative. Zero stars. Do not recommend. Customer service is a joke.

Conditional logic in the forms is awesome

This company keeps raising their prices. There are no discounts for Non-profits. You have no choice over CC processing companies. Customer support is ridiculous, standard response time is 1-2 DAYS. Yes, I said DAYS, not hours. Honestly, the only way you get support in 1 day is if you write URGENT in the memo line. If I'm at a point where I need urgent help I'd need a response time counted in minutes, not Days. There is no live help, not chat, no phone number to call. Also, you'd better word your message perfectly because they only half read it and then reply with basic info you could have found in the online help. Then you have to reply and re-explain the issue and WAIT AGAIN. Yes, they have a lot of information in their digital help section, but it never deals with my specific problem. Last week I told them I wanted to cancel my account because I am truly fed up and was told their is a 120 day cancelation policy. WHAT THE HELL? Who has a 4 mo. cancelation policy on something that is paid yearly? Truly horrible company. It's a shame, they were great 6 years ago when I started with them. I guess greed took over. Yes, you can embed their forms into your website. But it is really jinky, not terribly mobile friendly and frequently doesn't work with Safari.

Overall, our experience was great and we would use Regpack in the future.

We liked using Regpack for our events. It was easy to set up and you could clone events to make it even easier to set up the next one. You could manage multiple events at once. If I ever had a question, Regpack had FAQs to reference or I could submit my question and someone got back to me within 24-48 hours. The customer service was great!

This may have been the plan that we were using, but we could only have one admin. This made the processes siloed when having to make updates to our forms.

Regpack has work with me over a year now due to the pandemic and they have been so flexible and willing to work with me. I feel like I am more then just a customer, but a person they truly care about.

The system is very easy to learn and being able to tag a trigger to anything helps the application side of the system so flawless and professional.

The system has so many options to do so many things that it can be overwhelming at first, but once you narrow it down to what you need and works for you, the rest is easy.

Subpar at best. For someone with automation/website design/coding/management experience I feel this program has away to go. I would appreciate and look forward to a more user-friendly experience in the future. Quicker support services would be a huge help.

Waitlist features, mostly customizable. I like that I am in control (for the most part) of what our registration looks like.

The support services. The timeliness and quality of these services continue to not be beneficial and unhelpful. 1-2 days is ridiculous especially when most problems arise during registration etc. Our parents/clients become very angry when we are not able to quickly help them and there spot gets filled...

We needed more customization with our registration software because of the way we run our operation. Our previous software company was great but we had to change our workflow to fit in. Overtime, this became stressful and difficult. Regpack has been great because of the level of details I can adjust or manipulate to fit our needs.

There are many layers with Regpack that onboarding was a little difficult. Most of the resources are available in help articles and videos. Because of that, it requires someone who is able to learn on their own. The project specialist are available but it would be more beneficial if there was a community portal that we could tap into.

Overall, I'm happy with my experience with Regpack. The ability to customize our registration forms has enabled my team to collect data without duplicating effort and with confidence in the data's accuracy. Our time and stress spent administering events has reduced drastically as a result.

I most appreciate Regpack's customizability in its registration. Our organization can easily set up forms and products that meet often-changing needs. Also, Regpack can collect data from international event participants, which is essential for us as a global organization.

We have received feedback from users that Regpack is challenging or confusing to use. An ineffective GUI causes this problem and will continue to do so until Regpack improves it. By updating the software to meet the standard set by more popular events platforms, Regpack will improve ease-of-use.

All-in-all, extremely good. They make remote support work very well. The support team is both responsive and extremely knowledgeable of the product.

The flexibility of the registration form builder which met the needs of my most complicated programs.

I would have LOVED if I could have integrated my existing payment platform rather than wait for and accept the rates of a new processor.

What took me away from my old system and originally attracted me to RegPack is the appearance and registration experience for the end user. It's much more attractive and intuitive than my old system was. This alone makes for a more professional looking event. It's also much more powerful. I love the "triggers," which let you do so many things once you realize how they work. Using "tokens" to customize emails with specific registrant data has also been especially helpful. Support is good--as long as you can wait 24 to 48 hours for an answer. This was an adjustment for me, but now that I have got things down well it's not that big of a deal.

The credit card rates are extremely high--probably the highest you'll find. This was a big turn off for me, especially since I had negotiated very good rates with my old provider. In the end though, I was able to justify this somewhat with some savings I made elsewhere. Financial reporting is much more complicated than with my old system. I am required to have very detailed reports that reconcile with the bank deposit and to get what I need, I have to Frankenstein a report from both RegPack and their credit card provider. It's very time consuming relative to my old system. I've been told they are working to include more customization though.

Horrible, I would never recommend to anyone.

The only good thing what the ease of setting up the site.

With their new updates I find it almost impossible to use. The reports look like word docs and something my 9 year old made. They offer an option to upload pictures of our campers but then you can not run a report with the pictures. Not easy to navigate around. So grateful that we did not do more then 1 year. Every time I go to login (on the same person home computer) it sends me a new security code. You can only do refunds within a short window to your customers.

Overall we really like Reg Pack, it is the closest we could get to a custom built system. The pricing is very reasonable for what Reg Pack offers I am using Reg Pack for three different types of youth sports businesses and it meets the needs of each one and their unique processes that other sports management tools could not handle.

We really like the ability to build an intuitive registration process, reporting & emails. We have 13 different organizations, this product allows me to tailor each organizations project to fit their specific needs with forms, products, emails & reporting. We have a lot of unique processes and requirements that other products could not accommodate, because they did not have the ability to customize like Reg Pack does. The ability to push out system and manual emails for reminders, notices, payments received etc, has been huge for us, we really love this feature. Being able to build our own reports is great as well. Overall we really like the product. We are still learning features after using it for 2 years and I am sure we will continue to improve our processes as we learn features that we don't currently know. I really like that it is a pure data management tool and does not have all the other fluff that other youth sports registration management tools have. Reg Pack was very easy to learn and our parents and volunteers are really glad to get away from paper registration.

Don't like the email only method of support. Sometimes it is difficult to get your issue across clearly in an email and it takes several iterations of emails back and forth to resolve. Would like the ability to speak to a person more often and discuss issues and learn tips & best practices to improve our use and knowledge of Reg Pack's features. Not having the ability to build ID card templates in Reg Pack and print from regular or badge printer. All the data is in Reg Pack and the photo, but I have to export data and manually export each photo to an external system to be able to print ID cards and badges. Very time consuming with 3000+ kids and 900+ volunteers that register daily over a 5 month period. Not having the ability to run global reports across multiple projects with like data fields. Credit card fees are a bit high and forces our organizations to eat the fee to get parents to pay online or continue to use external payment options.

My overall experience has been poor. The one exception to that rule is [SENSITIVE CONTENT HIDDEN], the salesperson who I dealt with initially. He responds to my emails promptly and seeks out answers to my questions. Not so with the actual project manager. I don't understand the project manager role. [SENSITIVE CONTENT HIDDEN] joined me for one phone call -- which was long distance for me -- and I haven't been able to speak with her since. I assumed that the PM would walk me through the process of setting up a form. I assumed that we would have a share-screen session where she would explain the different functionalities and connections between the software's various components. I assumed that I would receive training. None of that happened. Instead, I set up the form. [SENSITIVE CONTENT HIDDEN] reviewed it, took 3 days to respond, and made minor changes. Then she sent me form emails. When I asked a question - silence. When I asked again - form email. When I asked for resources, I got a hurried Loom video. Where's the training? Where's the documentation? Where's the assistance? Where's the Customer Service? We were under a deadline and had to launch. There were problems and unforeseen issues, mostly because I was troubleshooting without any training. The only person that responded to our pleas for help was [SENSITIVE CONTENT HIDDEN]. Promote him. He's the only reason I'm not slamming you on every review site I can find. I suggest that you review your 10 day build process and the role of a PM. Currently, they're both useless.

Maintaining the User database is easy and straightforward.

The Roadblocks don't seem to actually work. Getting forms/triggers to save can be quite a challenge. Getting a trigger to fire without having to save the page multiple times is a challenge. Users keep getting error messages about refreshing the page, which they do to no avail. The language describing some of the tools/features is convoluted and unclear. Drag and drop on the forms is a nightmare. Why are the products all listed in one section on the form? They really need to be separate blocks that can be moved like the Fields are moved within a form.

I honestly have to say my experience with RegPack has been neutral. There is a lot of functionality but sometimes a feel like the functionality is not well thought out. I would love to have a card reader or some type of integrations so you can take registration at the door. They also discontinued the group pay option without letting us know. I am not sure how other camps are handling this but we have multiple kids from a family come to camp and the parents have to pay in 2-3 transactions depending on how many kids they send. We have a lot of users commenting that this is not a good user experience especially because they had group pay and now they don't. RegPack has given a canned response of why it messes up their system and thats why they discontinued it but thats it. Overall I have to say I am a neutral on Regpack. it does its job but sometimes I feel like it could be better and they could offer a better customer experience.

This software system has a lot of features to choose from. You have lots of options and triggers that you can use on your forms and products. You have reports and email communications right inside the UI. They send out newsletters.

No card reader integrations. No group pay option. They remove functionality without notifying you. Customer support is chat only, if you want to speak in person it takes multiple escalations to get a live person. This makes it really hard when the system is down or not working. UI could be more intuitive, an example is you can't link to their system inside the facebook app on your phone. The form droplist/options will not work and making it so users can't register from facebook on their phone.

It is great, I enjoy using it.

I like the features that they have continued to add over the years. It has come a long way since we started using this in 2017. The customer support is always timely with issues and responses. They also are really good at checking in to make sure that you like using it and if we have any issues.

I wish that some things transferred over. For example, we use this to put on educational events, so sometimes a user may come to multiple events and not all of their information transfers. Not that big of a deal, it just would be helpful.

We are using the software for our annual conference registration and it has been a process to learn the system. It might be easier if they had good support.

The cost was what made us choose this software. The functionality works, but you really do get what you pay for, which is not much.

It is not very end user friendly. You have to create VERY detailed instructions for others to register within the software. Their credit card fees are ridiculous and they have awful customer service. No way to call in to physically talk to someone. They communicate via email and take about a day to reply which is not convenient when you have people trying to create their profiles.