--- title: "SchoolMint Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of SchoolMint. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SchoolMint is a good fit for you!" source_url: "https://www.softwareadvice.com/registration/schoolmint-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / [SchoolMint](https://www.softwareadvice.com/registration/schoolmint-profile/) / SchoolMint Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/registration/schoolmint-profile/) Reviews [Alternatives](https://www.softwareadvice.com/registration/schoolmint-profile/alternatives/) # SchoolMint User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 32 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.2/5 - Value for money: 4.1/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 21 reviews (66%) - 4 stars: 7 reviews (22%) - 3 stars: 1 reviews (3%) - 2 stars: 3 reviews (9%) - 1 star: 0 reviews (0%) ### Most mentioned pros - We have received great customer service with each rep that we have worked with at SMG. - The interface is clean and aesthetically pleasing. ### Most mentioned cons - My guess from observation is that they have reduced their support staff (technical and customer facing) by 75%. And it shows. - I've seen enhancement requests in the SchoolMint community pages sit for YEARS with zero response. ## SchoolMint customer reviews Showing reviews 1-25 of 32 (page 1). ### A customer that has BARELY TOLERATED SchoolMint for nearly 10 years - Overall rating: 2/5 - Reviewer: Julie L. - Industry: E-Learning - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered The platform started out fairly strong, but clearly pivoted to profit and away from quality. If you have not yet bought into it, DON'T. Its a 4 out of 10 scale. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The GUI is cute and designed for those that do not have any database experience. I am a Powerschool Administrator, so while I find it to be incredibly annoying, I assume others without DB experience appreciate it. That is the only thing I find positive about it. #### Cons Where to start? Ah yes, support. Suffice it to say SchoolMint has designed its support structure to be one rung better than completely AI. For example, in the years I've had to work with the platform, the company has moved from dedicated support assistance to ZERO dedicated support assistance and a phone number for technical support that, no matter when you call it, seems to ALWAYS have staff "supporting other customers" and throws the customer into a voicemail. Chat is non-responsive. My guess from observation is that they have reduced their support staff (technical and customer facing) by 75%. And it shows. Enhancements? Zero. I've seen enhancement requests in the SchoolMint community pages sit for YEARS with zero response. There is NO effort to improve the product. Its all about making the profit. Finally, the platform infrastructure...average. The design isn't flawed. Its functional. Which is why I haven't insisted on abandoning them to Powerschool Enrollment. But I have learned to expect ZERO improvements so there will come a day when PS Enrollment gets its GUI improved and works out some kinks, and its 'goodbye SchoolMint'. --- ### Easy to coordinate with school - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Great way to keep track of applications, important documents, dates and contact to get in touch with school on the web. #### Cons Doesn’t remove the need to call and discuss needs with a person at the schools. Needs a live chat option or direct calling option through the application. --- ### Smart Choice Technologies Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered Again, our school is small and the program is huge so it's a bit overwhelming. Everyone has been very knowledgeable, helpful and friendly when I've needed them and things have been done to our liking in a very timely manner. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros There are many things this program can do. I like the automatic emails that get sent out. I like the visual graphs. I like the ability to customize most everything and add all the info we want to receive from parents. #### Cons It's almost too big for our smaller school. Feels like there are too many steps for parents to take from creating a log in to registering. A lot of things are being over looked and skipped and assumed by parents. Wish things could be just a bit more simple or user friendly for parents. On the back end, I wish it was more user friendly as well. It gets really confusing sometimes with all the options and log ins etc. There are a lot of features that are available that we are choosing not to use so when I search for something to customize, It's not always apparent where it is or what it does or if I'm doing it right. I don't like the fact that I have to schedule a convo with my rep when I want to chat about something right away. --- ### Terrible customer service. Unprofessional. Unaccountable. - Overall rating: 2/5 - Reviewer: Heather C. - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The front-end user interface was nice... #### Cons We tried to be patient and work with SchoolMint to make things happen, but we were let down at every tier of the SchoolMint Enroll System. Perhaps they are still trying to figure their processes out after the merger of acquiring enrollhand, but as a company that works with and for school systems, we expect a higher level of professionalism and accountability. --- ### SchoolMint is the cutting edge of enrollment and registration software. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered SchoolMint has taken our application, lottery and registration to a new level. They have streamlined every aspect of the process. Our school now has opportunities to expand and grow in ways that were unlikely even just a few years ago, in part thanks to SchoolMint. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SchoolMint's customer service is the best I have ever encountered. Each question is answered quickly, thoughtfully, and with kindness. Their technical expertise is matched by their humanity, patience and good humor. SchoolMint is truly a partner in our school's success and growth. #### Cons There are certain aspects of our school that have evolved because of our unique circumstances. There are still a handful of minor issues in the registration process that we have had to work around. SchoolMint has taken note of our difficulties and is exploring ways to meet our needs more fully in the future. --- ### It has provided our school with an efficient way of organizing our entire enrollment process. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Product usage: less than 1 year · daily - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros * Interest Tracker feature *Automated emails/text messaging *Great Customer Support team *Each student profile/dashboard keeps gives both the parent and our staff easy access to up-to-date application/registration information *Notes feature allows users to know what other staff actions have already been taken on a student--which helps with communications between departments *Electronic Signatures and uploads *Online Teacher Recommendations are very important to us as it speeds up the process of getting feedback on applicants. *Cut costs on printing *Integrates with Powerschool *Lessens transcribing errors *Time/Money saved on Data entry *Up-to-Date enrollment numbers/reports #### Cons *Still learning how to make this work for a private school that requires a different process. *There have been several software issues/errors that have come up delaying numerous applications and therefore affecting our school's customer service response time. *Pay feature-needs promo code *Application doesn't auto save progress *Doesn't save the whole application when you hit submit at the end of the application --- ### SchoolMint Review - Overall rating: 5/5 - Reviewer: Daisy L. - Industry: Education Management - Company size: 5001-10000 employees - Product usage: 1-3 years · weekly - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SchoolMint is a very unique product! As a teacher manager, I am able to track how many observations are completed, my past notes, goals, and much more. #### Cons SchoolMint is excellent! One way to improve this product is to make a drop down option that would makes it easier to navigate multiple candidates. --- ### Smart Choice Technologies Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 501-1000 employees - Product usage: less than 1 year · daily - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered Their customer service has been great! Their team works hard to customize their system to fit your needs. I have truly enjoyed working with our Senior Account Manager. She has been such a huge help and resource in learning and navigating the system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We introduced this system this year to our school district. It is very user friendly. The Smart Choice team did a great job of customizing the system to fit the needs of our district. #### Cons I honestly like all the aspects of the software. If there was an area that I thought could be improved, the Smart Choice team did a great job of customizing the system to include the suggested improvement. --- ### Professional and quality service. - Overall rating: 5/5 - Reviewer: Kristina C. - Product usage: 3-5 years · daily - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered Instead of having multiple systems, all of the information I need is in one spot. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about this software is the versatility of the system. It can be customized to fit the needs of your company. #### Cons The only negative I have is the reporting aspect. Creating a report is difficult and many times I have to rely on the customer service to create the reports on my behalf (which they do efficiently and in a timely manner). --- ### Very impressed with the customization of the product to suit our needs - Overall rating: 5/5 - Reviewer: Verified Reviewer - Product usage: 3-5 years · daily - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best part of the software is being able to customize it. It has also been a great tool to collaborate many organizations into one. #### Cons Parts of the back end are not user friendly or understandable to everyday individuals. I've been able to tweak things by having an understanding of technology. --- ### School Mint - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 51-200 employees - Product usage: 1-3 years · weekly - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered We are reducing paper usage thereby helping the environment. We are cutting down time parents spend in the school office waiting to register their students. It provides ease and convenience for busy parents. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros School Mint Was an easy and effective way to transition our student registration and documentation process to an online format. #### Cons Depending on parent education level and flexibility. Some found it tedious to upload the required documents for school registration. They needed a mind shift and the necessary tools on their electronic devices. Parent reports that there were a lot of pages to navigate through. --- ### We are very happy with our purchase of the Smart Choice software. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Product usage: less than 1 year · daily - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use of the parent portal, the ease of use of the administrator portal, the dashboard at the login screen, and the many customizable features. #### Cons The report builder is difficult to use. I find that building the queries and knowing which display fields to use is not intuitive at all. --- ### SMG in a K-8 setting - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered We have received great customer service with each rep that we have worked with at SMG. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros SMG allows us to collect data and determine trends. It also allows us to capture meeting notes and walkthrough data. #### Cons We find the meeting templates to be limiting. Only the person who starts the meeting can add to the agenda topics. --- ### We have been using Smart Choice for many years and their products have exceeded our expectations! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered I love all the customized aspects that meet our specific needs. Love the scheduling feature! Most of all, I love the customer support!!! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We use Smart Choice for our online applications and lotteries and recently added their services for permits, which is going great! I love the customer support. The reps are always quick and responsive to even the smallest issue and if my rep is unavailable, someone else responds on her behalf right away. Working collaboratively with the reps and developers is my favorite thing - no question goes unanswered, I can't say enough about how important and impressive that is. One of my favorite features which is absolutely worth the money is the scheduling feature!! What a time saver and so easy to use! I also love that I can create my own deliverables and customize how I use them. The lotteries have worked very well for us and we have a lot of custom priorities that the system handles very well. #### Cons Like the other reviewers, I feel that creating reports is the most tedious and unintuitive part of the system. Lots and lots of trial and error in that area. We can finally duplicate a report which is helpful to a least have some of the info already available when creating a new report. Luckily the reps and develops are helpful, but I would like to be able to do more of it myself. Now that we use Smart Choice for our permits in addition to our lottery, it is a little confusing go and back and forth between the newer permit system and the old lottery system. It would be nice if they were they same. A minor thing I don't like in the new system, is that I can't see the parent notes without clicking on them, in the old system I could see all of the notes at the same time. Another thing that would be helpful is to be able to sort by more than one column header while looking at the application management page. Filters are useful for the most part, but sometimes the extra layer of sorting would be helpful. --- ### Amazing! Our school administration and campus registrars love it! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Product usage: 1-3 years · daily - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is 100% online. This alone has saved our campuses many hours in going through paper applications and parents can chose more than 1 school at the same time without having to complete a new paper application. I love the conditional formatting, scheduling of messages and the defaulting of today's date enhancements added this year. We are able to get incoming students set up very quickly for testing or find potential needs for students earlier by collecting the information earlier in the process than we have in the past since the forms are so easy to use online. Wonderful tool to collect enrollment data and create projections when we start year 3. This helps locate the grades of greatest needs so we can concentrate marketing in the locations and grades we need as well. #### Cons No way to stop users from creating multiple accounts year to year when they cannot remember their password or username - I have parents with 3 user names for 1 student and 3 siblings with different usernames. We send them the username in all communication, but parents still create new accounts! We would really love a view only or a way for certain groups to be able to print their own forms, such as Nurses or principals. We would not want them having the ability to make any changes, but if they could look at the information and print out anything pertaining to their department, then this would eliminate the need for the registrar to do it for them. The feeder campuses and administration would love a way to see which campus the re-enrolled student came from the prior year. For example, the Junior High campus cannot see which elementary campus the re-enrolled student came from. Since we are open boundaries, there are 5 elementaries that feed into 2 different junior highs. But the student can pick either junior high. So to get the records to the right school, I have to go through and find the info student by student since I have full access. --- ### This is our 2nd year using SchoolMint for re-enrollment and I love how it's streamlined the process! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered It has streamlined my process so much that I only need a little help now! Once we get all of our forms figured out and set up, it will be even easier! And once everyone gets used to the fact that they can use the spreadsheet and no longer need to have the paper in their hand, it will cut down on even more time and paper waste. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease in communicating with our entire school community. The ability to sort and download the information. The ease in which we can conduct our lotteries, and sort and organize our waitlist. The quick reaction time for customer support when small issues arise. The ability to build our own forms to our own specs so we can collect information for our specific needs and state requirements. The companies quick and open response to suggestions from and accommodations for their clients. And the overall respect with which they treat their clients. This all contributes to the whole sense of family and a caring community. #### Cons I only wish they also supported a database! The most difficult thing about having online paperwork is making sure everyone has access and knowledge on how to use it. SchoolMint is wonderful about helping the families with issues, but they can't help with everyone having access! :) --- ### Fine if minimal features are needed - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Primary/ Secondary Education - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The interface is clean and aesthetically pleasing. #### Cons Enroll is like an airplane that is being built while it is in the air for the first time. Features are incomplete and do not function properly. For example, applicants can use a Scheduling module to select appointment dates/times, but there is no way for the system admin to export that information to a CSV or Excel. Same with recommendations; they cannot be exported by the admin. So there is critical data points in the system that cannot be accessed by the admins. The product is very disappointing. --- ### Smart Choice is highly customize-able, which works great for our company! - Overall rating: 4/5 - Reviewer: Lila S. - Product usage: less than 1 year · daily - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros My favorite feature of Smart Choice is the parent portal. This feature allows me to have an excellent understanding and overall view of the parent experience, as well as insight to help parents troubleshoot any issues they are experiencing. The software is highly-customize-able, which works for our organization. There hasn't been any system upgrades we have requested that they are not able to do. I like that we have one contact for support. I am willing to sacrifice a support line for our one contact of support because she has a comprehensive understanding of how we use the software and is always able to follow along quickly with our issues and requests. #### Cons The most difficult part of Smart Choice is filtering the data and building reports. The reporting feature only allows for "and" filters. It would be nice to have the option of "or" filters. I wish Smart Choice, on the back-end, had a more updated look-and-feel. It kind of feels like I am in my high school portal from 10 years ago. I also found it difficult to figure out how to create field dependencies when creating form steps. Once you understand how it works, you can replicate the steps, however, it is not intuitive at first and there was a lot of trial and error. --- ### The system is simple and easy to use, but it seems there are glitches from time to time. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It's customizable - we can make the system work for our needs (e.g. create our own deliverables and reports). Back-end access allows us to create analytics and data visualizations to meet organization's goals. Customer support is prompt and usually provides quick resolution time. The price for the product is great. The system is scalable and has accommodated the growth of our organization. #### Cons The firefly gadget is not user-friendly and does not support formatting easily, which makes it difficult to create website content that looks clean and professional. The letter feature does not support formatting easily. The system glitches too frequently, leading to problems with data management (e.g. application priorities improperly tagged, lots of unintended consequences when updating data - which might be due to the way the system is structured in terms of students, programs, applications, etc.) --- ### Parent Using SchoolMint - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Higher Education - Company size: 201-500 employees - Product usage: 3-5 years · weekly - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with schoolmint is good. We love having all of the information at our fingertips. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I like that all three of my children are on one account. It's very easy to click between children and view grades, absences, etc. #### Cons It's difficult to recover username and password. I've always had to end up calling the school to have mine reset. --- ### Mostly good, not great, customer service could be better - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered We managed our lottery efficiently and the subsequent offers of space. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Easy to setup, easy to communicate with various groups, fairly intuitive. Forms are simple to put together but a little but limited in what you can do. #### Cons Reporting is so-so, I wish it were more customizable. The search feature is limited (you can't search for a parent name). If you want to export your data into your SIS system - good luck, it takes them a month to create the file! --- ### The system increased efficiency of the District's open enrollment process. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Product usage: 3-5 years · daily - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros provide for an autonomous lottery process, decreased phone calls, allows parents to control application #### Cons the main page of the application management site should have the applications easier to use to track - wish this site had the applications numbered --- ### SM is easy to use and captures all the data needed for applications, communication, enrollment. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The student enrollment summary is reviewed daily, the easy function to export families information, data, charts, map of where student applications are coming from, the ability to use SM fields for enrollment forms, and RSVP tracker. #### Cons Email communication design could be improved, easy search for family emails, and rsvp tracker on each application not just in the rsvp section. --- ### Smart Choice Technologies | Admissions made easier - Overall rating: 5/5 - Reviewer: João R. - Industry: Education Management - Company size: 1001-5000 employees - Product usage: less than 1 year · a few times a year - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I was introduced to Smart Choice Technologies when working on a project and I have to say that it really impressed me and helped me sort out applications and making sure everything worked out well, and it did a good job at that. I definitely recommend it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros Smart Choice Technologies is the smart choice to make if you want to make your life easier when it comes to applications and wait lists for schools. It allows you to provide an online platform to you applicants, and easier management of everything involving said applications, making it a great tool for making sure you have the best possible experience. #### Cons Other than the fact that you have to pay for it, I don't have anything negative to say here. It's a great tool and the price is reasonable for what it offers. --- ### Support lacking - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered I do think this could be a good product, but the support is usually only offered a few days after I submit a ticket. I was also told that I would not be able to get my re-enrollment online for another 2 months because I missed a deadline (while I was waiting on support)! Hopefully others have a better experience. Maybe it's just the people assigned to my school. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros We purchased this software to help us automate enrollment and our lottery process. #### Cons Initial training was offered, but when that person left the organization, follow up training has been below expectations. School Mint's idea of training or support is to send a tutorial link that's an hour long when you only need 5 min. of the video. I spend more time trying to figure out my own solutions rather than getting actual support. Charter schools usually have a great deal of turn over in the first few years. They need to learn more about the people they work with and provide support so the product is actually useful. ---